ariscu case study – facilitating capa requirements to reduce … · included corrective and...
Post on 23-Jul-2020
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The Situation:
As part of a global enterprise, our client needed to conform to quality management processes, as prescribed by their global head o�ce, which included Corrective and Preventive Action (CAPA) requirements. A Quality Management System (QMS) transformation project was initiated to implement these requirements.
The main objectives of the QMS transformation project were to:
• Align a SHEQ management system to global CAPA requirements;• Con�gure the system to accommodate prescribed processes for
non-conformance management; as well as implementation, maintenance and sustainability of due operating processes and procedures; and
• Train all users on CAPA requirements, as well as roles and responsibilities within the required CAPA framework.
Challenges faced in the QMS transformation project were:
• Complicated global requirements required to �t within a South African context;
• Standard operating procedures not aligned across various departments within the organization; and
• Continuous changes to procedures and processes and lack of standardization or stability in the execution and adherence to the prescribed requirements.
Case StudyFacilitating corrective and preventive actions to reduce non-conformances by 36%
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14 Non-conformances7 Man hours
Post- intervention9 Non-conformances4 Man hours
36% Reduction
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9 Non-conformances4 Man hours
Pre- intervention
Post- intervention
36%
43%
The Solution:
Align Ariscu to our client’s global CAPA requirements:
• A non-conformance template was created for the organization in which CAPA and non-CAPA speci�c �elds were con�gured;
• Checklists were created in accordance with CAPA phases & requirements, and included initiation, investigation (evaluation/non-conformance assessment), plan (investigation and CAPA), implementation, veri�cation of implementation, e�ectiveness check, and closure;
• Checklist templates were created to accommodate root cause analysis methodologies and included the “�ve whys” and cause mapping process;
• Documents were created to record the basic work�ow process (including guidelines relevant to the application on Ariscu and CAPA); and
• Training was conducted on CAPA requirements, non-conformance report process and procedures, and Ariscu access and functionality as a QMS tool.
The Result:
• The Ariscu system facilitated compliance to global CAPA requirements and non-conformance report management, and signi�cantly reduced the number of manual processes required – leading to a 43% reduction in man hours spent on CAPA;
• Module functionality was con�gured to implement, maintain and sustain operating processes and procedures;
• All relevant stakeholders became knowledgeable on processes, expectations, roles and responsibilities as standard practice within the required CAPA framework;
• Training reduced the number of non-conformances by 36%; and• The Ariscu system encouraged performance observation, allowing focus
areas to be identi�ed on an individual basis.
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Case StudyFacilitating corrective and preventive actions to reduce non-conformances by 36%
Learn how our solutions can help you meet your objectives at www.ariscu.co.za
Ariscu makes it easy to achieve a high-functioning system so you can spend less time inputting data and more time on monitoring and improving the SHEQ management at your worksites. We provide an easy-to-use,modular solution, suited to the size of your operations -guaranteeing superior performance.
Post- intervention9 Non-conformances4 Man hours
43% Reduction
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