approaches on organizational quality and change sami...

Approaches on

organizational

quality and change

management

Sami Söderblom, Sogeti Finland

Me?

Sami Söderblom

+358 41 538 2001

sami.soderblom@sogeti.com

sami.soderblom@gmail.com

35 yrs old, encaged, cat, photography,

Hontai Yoshin Ryu jujutsu, disc golf

Working steadily since the age of 13

10 yrs of testing, test/quality mgmt, process

development, training, coaching, etc.

Testing experience in domains such as video surveillance,

advertising, insurance, banking, telecom, video gaming, retail sales, freight

logistics, public sector, human resouces, electric networks, music industry…

Company experience in Fortum, Finnet, The Finnish Consumers’ Association,

Telia Mobile, Siemens, Mirasys, Blyk, Tapiola, Itella, Nordea, The Finnish

National Board of Customs, Fingrid, Teosto…

Steering group member in Finnish Association of Software Testing

The Beginning

TPI

Adapted maturity matrix

The Five Orders Of Ignorance

Lack of Ignorance

Lack of Knowledge

Lack of Awareness

Lack of Process

Meta Ignorance

Source: Philip G. Armour – The Five Orders Of Ignorance

”I provably know something.”

”I don’t know something.”

”I don’t know that I don’t know something.”

”I don’t know of a suitably efficient way to

find out that I don’t know that I don’t know

something.”

“I don’t know about The Five Orders Of

Ignorance.”

Ice hockey == Big thing in Finland Roles in ice hockey

Roles in software development

The Spectrum of Testing

Checking Exploration VS.

The Nature of Exploration

Familiar

Unfamiliar

Familiar

Test planning

Test execution

Mindsets

Algorithmic vs. heuristic thinking

Heuristics Algorithms

The Microcosmos of Quality

Taste Problem

Salt

Pepper

Taste

Taste

Heuristics Algorithms

Oracles

”I drink milk.

I must be a cow then.”

Heuristic test execution

Test coverage

Exploratory test reporting

”Do not go where the path may lead, go instead where there is no path and

leave a trail." -Ralph Waldo Emerson

The same in Excel…

… and in Notepad.

Drive

Development Checking Exploration

import

ance

”You focus on failure, so your clients can focus on success.” –Lessons Learned

in Software Testing by Kaner, Bach and Pettichord

Crowdsourcing

Positions vs. roles

The development of a goalie

Roles in ice hockey

Roles in ice hockey

Defence Defence

Attack Attack

Attack

Goalie

Roles in software development

Roles in software development

Checking Checking

Development Development

Development

Exploration

The All-Star Lineup of Quality

Development

Checking

Exploration

QUALITY

“Testing is a quest within a vast, complex, changing space. We seek bugs.

It is not the process of demonstrating that the product CAN work, but

exploring if it WILL.” –James Bach

Beethoven’s 5th

The Release Calendar

JAN FEB MAR APR MAY JUN JUL AUG SEP OCT MAR DEC

Development Prep. Exploration Check.

Zoomed in: An agile team

Mon Tue Wed Thu Fri Mon Tue Wed Thu Fri Mon Tue Iteration 3

Development & testing E2E Cutover

Mon Tue Wed Thu Fri Mon Tue Iteration 4

Development & testing

PRODUCTION

A story about monkeys...

Source: G. R. Stevenson - Cultural acquisition of a specific learned

response among rhesus monkeys

Present day

Shift to sapient testing

A computer

Effect hunters/fixers vs.cause hunters/fixers

Cause

Effect

Effect

Effect

Effect

Effect Effect

Effect

Effect

Cause

Effect

Effect

Effect

Metrics and measurement

A story about Hernán Cortéz...

THANK

YOU!!