andreas westendörpf, macsysadmin 2017, gothenburg, 03.10.2017 the it workplace...

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

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The IT Workplace in the Agile Age

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

◼ Core values: Competence, Exclusivity, Passion

◼ Founded in 1977 and prospering since

◼ Hamburg-based, operated internationally:

in >700 locations in in 35 countries on 4 continents

◼ More than 9,000 real estate agents worldwide

◼ Two business models: Franchise & own Market Centers

◼ Four lines of premium brokerage business:

Residential, Commercial, Yachting, Aviation

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Engel & Völkers at a glance

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

A real estate agent’s daily business (for decades and centuries)

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Seller (Leaser) Buyer (Renter)

E&V NetworkE&V Backoffice

Presentation

Negotiation

E&V Real Estate Agent

paper-based workflows

intransparent markets & marketing process

manual processes &high administrative efforts

opinion-based decisions intransparent value-add of agent

pre Internet-era customer experience

long response times &slow fulfillment

non-digital communication

Valuation

Distribution

Notary

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

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Not exactly what you would consider a tech business, right?

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

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Well, no. We are driving productivity digitization full throttle!

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

In the digital age information is ubiquitous, market transparency increases, data intelligence reveals unknown opportunities and automation enables instant fulfillment.

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Platform

Seller (Leaser) Buyer (Renter)

E&VNetwork

E&V RealEstate Agent

less overheads through digitally driven workflows

market & marketing process transparency

administrative process automation

data beats opinion value-addedbrokerage services

cloud-era customer experience

ad-hoc & instant fulfillment

digital communication

Presentation

Valuation Distribution

Negotiation

Notary

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E&V Technology - The world’s best platform for real estate brokerageAndreas Westendörpf, code.talks 2017, Hamburg, 29.09.2017

Provide the world’s best technology platform of digital value propositions for real estate brokerage that enhances agents’ productivity, short circuits customers and produces

external primary business value.

E&V Technology Vision

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E&V Technology - The world’s best platform for real estate brokerageAndreas Westendörpf, code.talks 2017, Hamburg, 29.09.2017

Current Workplace Footprint

11 internationalMarket Center sites

Market Center sites host 200-300 workplaces HQ: 320 workplaces

approx. 2.000 managed smart devices in 2018

initial setup of500 managed Macs

Agent to workplaceratio 1:3

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Dedicate user-centric Product Team w/ e2e accountability. Implement MVP, iterate quickly, fail fast and forward.

Apply WiP (Kanban), DevOps & Automation.

Develop & Run the IT Workplace like Agile Software

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

see: http://blog.crisp.se/2016/01/25/henrikkniberg/making-sense-of-mvp

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

see: https://twitter.com/Colart/status/803354348180770816

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Support seamless intra-day change of work styles. Includes devices, physical workspaces and peripherals.

Support anytime, anywhere with any device productivity.

Mobility+Flexibility

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

All applications live in the Cloud. All access is via the public Internet.

The IT workplace is in the user’s preferred web-browser. User’s choice of operating system and computer.

Cloud+Internet

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Sites only host minimal local infrastructure. Infrastructure is deployed without central IT staff on site.

Operations are 100% remote.

Zeroconf

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Valencia/Spain - MVP of zeroconf E&V Market Center Office

The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Premium shared workplaces: iMac

Single cable connection at every desk

Continuous technology renewal

Unified WiFi & SSO across all sites Temporary devices: ChromeBooks

Configuration + software self service

Seamless presenting + conferencing

Free choice of personal devices

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Goal+Challenge: Non-linear Growth

Fact: We seek scaling B2B operations B2C e-commerce styleFact: Scalability is the primary virtue

Fact: Manual processes do not scale beyond linear

Insight: Value comes from integration and data utilizationInsight: Automation is the key to connect all product and data silos

Result: Focus on integration & automation → make it smart (and be lazy) → code it!Result: Evolve Admins to DevOps and Testers to Software Engineers!

Result: Every automation pays off in efficiency and/or skill!

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Automation and easy-to-use Self-Services

Remote Office

HQ

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Internet Firewall

Access Switches

WiFi Access Points

ArubaAruba

Fortinet

MacBookPro / Lenovo

Shared Workplace

Personal Workplace

Smart Devices

iMac iOS + Android (BYoD)

DEP DEP DEP

Goo

gle

G S

uite

FileWaveAruba Central FortiCloud

Google G

CP

hosted Applications

E&V MVP Site Infrastructure Setup

SelfServiceSelfService

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Collective collaboration > individual productivity. Global platform for office communication & collaboration.

But, power-users need power-tools (coexistence).

Collaboration

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Deploy a vital technology stack mix: Avoid strict homogeneity and vendor lock-in.

Avoid total heterogeneity and management complexity. Combine best-of-breed with OpenSource.

Technology Stack

Attributions

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

◼ Stock Photography by https://www.pexels.com and https://pixabay.com

◼ Icons by http://www.iconsdb.com

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

And special thanks to FileWave for bringing us here.

Dipl.-Inf.

Andreas Westendörpf

Managing Director

ENGEL & VÖLKERS

Engel & Völkers IT-Services GmbHStadthausbrücke 520355 HamburgMobile: +49-170-915 41 37

Internet: www.engelvoelkers.com Mailto: andreas.westendoerpf@engelvoelkers.com

Join my network on Xing and LinkedIn.

Contact Information for Follow-ups

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The IT Workplace in the Agile AgeAndreas Westendörpf, MacSysAdmin 2017, Gothenburg, 03.10.2017

Oliver Ganswig

Team Lead Technical Management

ENGEL & VÖLKERS

Engel & Völkers IT-Services GmbHStadthausbrücke 520355 HamburgMobile: +49-171-86 84 02 3

Internet: www.engelvoelkers.com Mailto: Oliver.Ganswig@engelvoelkers.com

Join my network on Xing.