an integrated approach to auditing internal business...

An Integrated Approach to Auditing

Internal Business Services

John Hilbert, CQA

13 October 2017

ObjectivesIdentifying Internal Business Services

Implementing Internal Business Service Audits

Lessons Learned

Conclusion

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Identifying Internal Business Services

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Quality

Project Management

Risk Management

Safety, Health & Environmental

Information Technology

Human Resources

Accounting

Facilities

Others

QMS

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Internal Audit Program initiated in 2005

• Improve awareness in quality procedures and standards

• Time for stakeholders to understand the intent of quality

procedures

• Integrate quality procedures into projects

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

• Internal Audit Program added value to Company

• Auditors were independent

• Audits established if processes were working

• Constant improvement

• Company was growing fast

• Risks associated with work grew

• Internal business services are critical to the support of

staff, leadership, and management

Implementing

Internal Business Service Audits

By expanding the support of internal stakeholder’s so that

they can effectively meet the needs for their clients is the

spark to grow to a new standard with refining the quality

culture.

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

In practical terms, we need to do audits to establish

consistency in the way business is done

• Consistency with company growth

• Consistency with client satisfaction

• Consistency with managing risk

It began with a new message and tone of the audit

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Restructuring of the Internal Audit Process

• Change our audit process to a Desktop Review and

On-site Activities

➢First Stage: Desktop Activities (off site)

➢Second Stage: On-site Audit Activities

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Internal Service Audits begin

• Corporate Compliance Office

• Timekeeping Floor Check

• Safety, Health and Environmental Office

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Project Management Office | Earned Value & Master Specification Specialist | Information Technology Group

2015 Scope Additions

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Company Roll out of New MIS

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

2017 New Criteria • Safety, Health and Environmental Office

• Project Management Office

Implementing

Internal Business Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Future Additions to the Internal Service Audits

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

• How would we have the time to perform audits on the

different business areas?

• Auditors would have to have an understanding of the

business requirements?

• How would we track these different results?

• How would we report all these different results?

Conclusion

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Quality

Project Management

Risk Management

Safety, Health &

Environmental

Information Technology

Human Resources

Accounting

Facilities

Others

QMS

An Integrated Approach to Auditing

Internal Business Services

October 12 - 13, 201726th Annual ASQ Audit Division Conference: The Intercontinental

Addison

Questions?