agc networks' corporate presentation 2016

AGC Networks LimitedCorporate Overview

September 2016

marketing@agcnetworks.com

Aug’16 ver 11

AGC Purpose & Values

Our Purpose We accelerate (our customers’) business with best-in-class

customized technology solutions

Our Values• Will to Win• Integrity & Fairness• Responsiveness & Collaboration• Empowerment & Accountability• Continuous Improvement• Innovation• Differentiation

About AGC Networks

A Global ICT Solution Integrator

Strong presence in Americas, UK, Middle East / Africa,

Australia / New Zealand, Singapore / Philippines and

India

Delivering customized technology solutions and

services

Partnering with Global technology leaders

30 years of experience across markets

Serving a large base of long-tenured customers across

verticals

Focused on Enterprise and Mid-market customers

3

Delivering integrated technology solutions and services with a vertically differentiated approach across the globe

Incepted as

Tata Telecom

Ltd

AT&T carves

out Lucent

Technologies.

Lucent spins off

Enterprise

business as

Avaya

Tata-Avaya JV

takes shape

Renamed as

AGC Networks Ltd.

Acquired by Essar

Avaya buys TTL

stake, forms

Avaya

GlobalConnect

19862004

2010

1996

Appointed

AT&T’s SI

In India

1994 Global scale up

across North

America, MEA

AGC Journey

4

Consolidation for

future global

growth

M3 Growth

Strategy :

Multi Solutions

Multi Alliances

Multi Geos

2014-16

2011

Customer Organization Imperatives

CFOImperatives

CEOImperatives

CIOImperatives

• Revenue Growth• Superior Customer Service• Business Efficiency

• Risk & Compliance• Cost Reduction• Cash Flows

• Investment Protection• ROTI • Rapid Deployment

1. Profitable Growth

2. Customer Experience

3. Compliance

4. Operational Efficiencies

Key Focus Areas

5

Technology Solutions

6

AGC Cloud Services & AGCiVR

Cloud based IVR Solution from AGC’s

Data Centers - AGCiVR

OPEX based model

Hosted Contact Center

Hosted IVR /Cloud IVR

Hybrid solutions available

DC – DR Architecture

7

8

AGC G- SoC & G-NoC

Response Center, USG-NOC Mumbai, INDIA

Integration and Disaster Recovery across locations

Response Center located across Dallas, US and Mumbai, India

• 24x7x365 Scheduling with Full Holiday Coverage

• Continental US based SSAE 16 Certified Facilities – Separate Power Grids

• Security through Keycard or Biometric Access and Camera Presence

• NOC Styled Command Center with Multiple Dynamic Displays

• Network and Power Redundancies

• Access to Multiple PCs and Telephony Equipment

• Recording of all customer interactions for review & QA

• Logistic back-up to encounter inclement weather

downtime

9

Solutions Solutions & Services

Platinum Gold

GoldElitePlatinum

PlatinumGold

Strategic Strategic

Platinum

Gold

GLOBAL CORE & STRATEGIC PARTNERS

Global Partnerships

Strong Partnerships with global technology partners

10

DiamondStrategic

Strategic

Global Customer Footprint

11

Recent Partner Recognitions

12

Credentials & Capabilities

State-of-the-art customer showcase centers across Mumbai (India)

and Dallas (USA)

Customer Experience Center (CECs)

Network Operation Centers (NOC)

Global Security Operations Center (G-SOC)

Certified manpower and expertise across technologies and services

Delivery teams of Solution Architects, Projects Managers,

Implementation Champions and Service Experts

Certifications

ISO/IEC 9001:2008 and 27001:2013 certified

SOC2 Type 1 Certified (security, availability & processing

integrity of AGC’s service systems and the confidentiality and

privacy of the information that AGC as a service organization

maintains)

Excellence Award for AGC Networks by Institute of Economic

Studies (IES)13

Key Customers in India

14

Key Customers in MEA

15

Key Customers in Australia

16

Key Customers in US

17

Let’s Begin!