addressing selection criteria
Post on 23-Feb-2016
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ADDRESSING SELECTION
CRITERIA
What does it all mean?
Communication Skills Communication
is the transfer of a message from one person to another.
Maybe spoken, written, non-verbal or graphic
Communication Skills The purpose of communication may be
toPass on informationGive instructionsExplain a process, situationGreet a customer, colleagueAsk for helpOrder materialsOrganise work for the day
Communication Skills Oral:
answer public enquiriesRun and or participate in meetingsMake a presentation/run an activity or event
WrittenWrite instructions, procedures, reports,
newsletterSend emails to colleagues, customers,
suppliers
Communication Skills Good communicators
Listen attentively
Ask questions to ensure the have understood the message
Are aware of the context or situation within which communication takes place.
Interpersonal Skills You need to demonstrate that
you can solve problems and conflicts with your colleagues and peers
that you have in the past been able to build effective relationships with supervisors and management.
Interpersonal Skills how well you interact with other people
particularly your ability to understand "cultural" differences and act accordingly. “
Culture" relates to ethnic and social cultures as well as different workplace cultures.
Team workA work team’s purpose is to
Achieve the goals that meet the needs of the organisation
Team work People in a team may be allocated
different tasks.e.g Readers Services team
○ Circulation○ Shelving○ Shelf Tidying○ Display/Activities
Role in that team may change during the work day
Team work Take responsibility for your own
performance
Be part of the decision making
Teamwork As a effective team member you need to be
able toWork towards a common goalHelp and not hinder the teamCommunicate with othersListen to othersSpeak to others and present your point of viewPlease customersUnderstand that things may not always go your wayAccept others ideasWork in a manner that supports other members of the
team
Customer Service Help customer to satisfy their need
Provide feedback to the customerConsult with customers Build goodwill
Provide prompt and courteous customer service
Customer Service Listen and question well
Use appropriate verbal and non-verbal behaviour to find out what the customer needs and how your product or service can best fill these needs
Use problem-solving techniques effectively
Customer Service 5 step approach to problem solving
Listen be open minded. This is not a personal complaint
against you
RespondShow concern and apologise for any inconvenience
Decide on any actionIs the complaint justified; what is the policy; you may need to ask for advice/assistance
Customer Service Take prompt action
Follow upConfirm the problem has been resolved and
the customer is happy
Conflict Resolution Present your perception of the problem
Use active listening
Discussion is courteous and non-confrontational
Brainstorm possible solutions
Negotiate a solution
Preparing your Resume Library resources
Job seeking sitesSeek, My Future
Office software has resume building templates
Finding a Job Advertisement Seek, My Career
Create job alerts
Organisation’s website
Newspapers
Networking, word of mouth
Preparing Cover Letter Address the selection criteria precisely &
concisely
If no definite selection criteria include Communication & interpersonal skills,
teamwork skills, customer service skills, any special skills, knowledge which are relevant to the position concisely
Preparing Cover Letter Advice is available from
The organisation’s “How to Apply” adviceJob sites such as Seek etcOther job seeking websitesLibrary resources
Always read the organisation’s “How to Apply” information very carefully
Make a checklist to ensure you have covered everything.
Resume A resume is a description of your
education, paid employment, volunteer activities (including school
activities), general interests personal strengths
ResumeWhat to include HINT: Use a resume template as a guide
IncludePersonal detailsName, address, contact information
ResumeWhat to include Employment History
Job TitleDates employedCompany/Organisation nameWhat you did/responsibilities/achieved
ResumeWhat to include Education
Highest level first
Interests, hobbies other skillsInclude other languages spokenMembership of groups
Referees’ names and contact details
Resume-What not to include Don’t say you have done something that you haven't.
Don’t include anything that relates to your personal life (except contact details).
Don’t include age, height, weight, marital status, number of children, condition of health, or religious or political beliefs (except where religion or political beliefs are important to the position).
Don’t include negative reasons for leaving previous employment such as ‘asked to leave’ (fired) or ‘sick of travelling’.
Don’t focus on any barriers to getting a job.
Don’t make the resume too long.
Resume Your resume is a business document.
Don’t use coloured paper Don’t use borders or other decorative
effects Don’t include a photo
Your ApplicationAlways read the organisation’s
“How to Apply” information very carefully
Make a checklist to ensure you have covered everything.
Don’t miss the Closing Date
Help with Job Applications Use websites
SeekMy CareerMy Future
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