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Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Addiction & Mental Health Contracted Services Report
April 1, 2014 - March 31, 2015
Decision Support Team Addiction and Mental Health
Alberta Health Services - Calgary Zone
Addiction & Mental Health
Addiction & Mental Health Year End Service Summary 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 2
Addiction & Mental Health
Addiction & Mental Health Year End Service Summary 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 3
Prepared by: Information Management Team of the Decision Support Team
Project Team Members
Amy Parker Shannon Rousseau
David Getiro
Information Management Team Contact Information
Email: dst.data@albertahealthservices.ca Phone: (403) 943-1865
Addiction & Mental Health
Addiction & Mental Health Year End Service Summary 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 4
Addiction & Mental Health, Calgary Zone
Vision: Empowering people to achieve optimal mental health
and wellness.
Mission: To provide accessible, evidence informed care to
patients and families across the addiction and mental health continuum.
Addiction & Mental Health
Addiction & Mental Health Year End Service Summary 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 5
Introduction Welcome to the 2014-2015 edition of the Contracted Services Report for Addiction & Mental Health, Calgary Zone. Historically, this report has been part of the Year End Service Summary but has been separated out to reduce the volume of the combined report. The following pages are a comprehensive summary of clinical and program activity in 46 Addiction & Mental Health contracted services within the Calgary Zone. Significant changes this year include the transition from reporting diagnosis information in DSM-IV to DSM-5 diagnostic categories, along with the reporting of psychosocial factors and medical conditions, when applicable. This report is produced by Information Management Team of the Decision Support Team (DST). In addition to this report, DST also releases an Annual Report each year that further highlights the activities of all teams and both these reports are available on the internal website: Performance Measurement & Quality - Our Teams / Departments - AHS Insite We invite and welcome your feedback! Please contact us if you have any questions or suggestions. Decision Support Team (DST) Addiction & Mental Health, Calgary Zone
Decision Support Team Our Vision:
To be recognized and valued as leaders in decision support and education within Addiction & Mental Health. Our Mission:
To provide expertise, tools, and collaborative support for Addiction & Mental Health services in the areas of evaluation, information management, research and education to help inform decision making, improve service delivery, and build capacity to deliver quality patient and family centered care.
Our Services:
Information Management: Data collection, auditing, analysis, and reporting; Database maintenance; Technical and user support; Training
and in-services
Evaluation: Program evaluation; Outcome measurement; Performance measurement; Quality improvement
Education: Orienting new staff and student placements; Determining future educational needs and core competencies;
Facilitating implementation of the clinical development framework; Consulting on new policy development
Research: Literature and best practice reviews; Knowledge transfer
Addiction & Mental Health
Addiction & Mental Health Year End Service Summary 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 6
Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 7
Table of Contents
Contracted Services Report 2014-2015
CONTRACTED SERVICES
Adult Contracted Services
Aspen 10
Aventa - Phase II Short Term Residential 12
Aventa - Phase III Long Term Residential 14
Calgary Alpha House 16
Calgary Alternative Support Services - Creative Community Living Activities 18
Calgary Association of Self Help - Community Supports & Skill Development 20
Calgary Association of Self Help - Resource/Activity Centre 22
Canadian Mental Health Association - Continuing Connections 24
Canadian Mental Health Association - Hamilton House 26
Canadian Mental Health Association - Independent Living Support Program 28
Canadian Mental Health Association - Leisure Recreation 30
Canadian Mental Health Association - Peer Options 32
Canadian Mental Health Association - Roberts House 34
Canadian Mental Health Association - Street Outreach & Stabilization 36
Canadian Mental Health Association - Supportive Living (Aggregate) 38
Distress Centre Calgary 40
Fresh Start Addictions Centre 42
Hull Services - Bridging the Gap 44
Hull Services - Lasting Impressions Community Support 46
Hull Services - Lasting Impressions In Home Support 48
Living Alternative for the Mentally Disabled Association 50
Money Matters - Financial Administration - CASS 52
Money Matters - Financial Education - Momentum 54
Oxford House Foundation of Canada 56
Potential Place Society 58
Prairie Winds Clubhouse 60
Prospect - Career Links 62
Recovery Acres Calgary Society 64
Salvation Army Centre of Hope 66
Sunrise Native Addictions Services Society - Outpatient 68
Sunrise Native Addictions Services Society - Residential 70
Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 8
Table of Contents
Contracted Services Report 2014-2015
Youville Residential Society of Alberta 72
Child & Adolescent Contracted Services
Aspen - Residential Addictions Program 76
Calgary Family Therapy Centre 78
Enviros Wilderness School Association 80
Hull Services - Youth Detox Program 82
Wood’s Homes - Community Resource Team 84
Wood’s Homes - Eastside Family Centre 86
Wood’s Homes - Exceptional Needs Program 88
Wood’s Homes - Exceptional Needs Program - In Home 90
Wood’s Homes - Home Connections Program 92
Wood’s Homes - School Based Treatment & Learning Centre 94
Wood’s Homes - School Based Treatment & Learning Centre - In Home 96
Wood’s Homes - Stabilization Program 98
Wood’s Homes - Stabilization Program - In Home 100
YWCA Community, Parent and School Support (COMPASS) 102
APPENDICES
Glossary of Terms 106
GLOSSARY
Appendix A: Program and Client Statistics 109
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 9
Addiction & Mental Health Year End Service Summary
Adult Contracted Services
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 10
Aspen
Aspen contracts with AHS Calgary Zone to provide support to young adults aged 14-40 attending the Eating Disorder Program. The Eating Disorder Community Support Home program provides a supportive living environment for young persons attending the Eating Disorder Day Treatment program at the Alberta Children's Hospital.
Support homes are recruited from the Calgary community to provide temporary residence, transportation, support and encouragement in the development of healthy lifestyle changes. Support workers train, supervise and assist the support home providers. They also work with those attending the program as well as staff from the Eating Disorder Program.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 480 Indirect Activities - 1065
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Leisure/Recreational 29 8 95
2012-2013 Referrals - New Enrolments 10 Overall Registrations 11 Unique Individuals Served 11 Discharges 11
2013-2014 -
11
11 9 9
2014-2015 -
6
6 8 8
Wait time, length of stay, referral and discharge disposition information are not available.
Wait time information is not available.
Wait Time
Group, Face to Face; 363;
76%
Individual, Face to Face; 117; 24%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 11
Aspen
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: N/A
Referral information is not available.
Referrals to Other Programs
Discharge disposition information is not available.
Discharge Disposition
Female; 8; 100%
Number of Clients by GenderTotal Clients=8
2
3 3
0
1
2
3
4
0‐17 18‐24 25‐34
Age in Years
Number of Clients by AgeTotal Clients=8
8
0 2 4 6 8 10
Eating Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NW; 3; 37% Other; 5;
63%
Number of Clients by Place of ResidenceTotal Clients=8
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 12
Aventa - Phase II Short Term Residential
Aventa is a drug and alcohol rehabilitation centre providing services for women facing mental health/addiction illness. It offers an abstinence-based treatment approach helping women overcome their addictions. The trauma-informed program is based on a holistic treatment model with four areas of change: physical, emotional, social and spiritual.
Through treatment, education and support, women with addictions encounter the opportunity for a healthy life and a new direction. At least 65% of clients have both addiction and mental health issues such as depression or anxiety. The goal of the program is to treat the addiction by treating the underlying health issues.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 1949 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 300 Overall Registrations 301 Unique Individuals Served 288 Discharges 267
2013-2014 -
300
344 314 314
2014-2015 -
261
288 280 264
Referral and wait time information are not available.
Group Therapy; 1560; 80%
Individual Therapy; 389; 20%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 13
Aventa - Phase II Short Term Residential
Client Statistics 2014-2015: Source Program Statistics
Note: 1 client has an unknown presenting problem.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=288
Discharge disposition information is not available.
Discharge Disposition
0 0 0 0 0 0
24
136
4761
154
0
25
50
75
100
125
150
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=287 Male Female
Note: 1 client has an unknown age or gender.
237
63
69
76
98
108
209
0 50 100 150 200 250
Other
Psychiatrist
Nursing
AHS A&MH Services
Physician
AA/NA/GA
Aventa Programs
Number of Referrals
Number of Referrals to Other Programs
1
5
129
152
0 25 50 75 100 125 150 175
Eating Disorders
Gambling
Other Problems
Alcohol
Number of Clients
Number of Clients by Presenting Problem
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 14
Aventa - Phase III Long Term Residential
Aventa is a drug and alcohol rehabilitation centre providing services for women facing mental health/addiction illness. It offers an abstinence-based treatment approach helping women overcome their addictions. The trauma-informed program is based on a holistic treatment model with four areas of change: physical, emotional, social and spiritual.
Through treatment, education and support, women with addictions encounter the opportunity for a healthy life and a new direction. At least 65% of clients have both addiction and mental health issues such as depression or anxiety. The goal of the program is to treat the addiction by treating the underlying health issues.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 1739 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 47 Overall Registrations 47 Unique Individuals Served 38 Discharges 34
2013-2014 -
57
70 62 57
2014-2015 -
68
81 73 62
Referral and wait time information are not available.
Group Therapy; 1040; 60% Individual
Therapy; 699; 40%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 15
Aventa - Phase III Long Term Residential
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=69
Discharge disposition information is not available.
Discharge Disposition
0 0 0 0 0 0
15
26
8
16
31
0
5
10
15
20
25
30
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=69 Male Female
1
32
36
0 10 20 30 40
Eating Disorders
Alcohol
Drug
Number of Clients
Number of Clients by Presenting Problem
111
30
33
44
58
63
113
0 20 40 60 80 100 120
Other
CCASA
Shelter (housing)
Psychiatrist
AHS A&MH Services
Physician
Aventa Programs
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 16
Calgary Alpha House
The Calgary Alpha House is an organization providing services to those who are under the influence of or withdrawing from alcohol and/or other drugs and require assistance in stabilizing their condition. The program provides a safe and caring environment for individuals whose lives are affected by alcohol and substance dependencies.
The purpose of the organization is to provide support and the promotion of well-being through several programs including shelter, detoxification, outreach, housing and encampment. The treatment is based on three primary stages: Harm Reduction philosophy, Change Model and Self Help recovery programs.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Registered Client Activity Totals Number Duration (Hours)
Direct Activities 1503 -
Indirect Activities 193 -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 1821 Overall Registrations - Unique Individuals Served - Discharges 1552
2013-2014 -
988 988 679 967
2014-2015 -
2085 2085 1171 1993
Calgary Alpha House was impacted severely by the flood of 2013 therefore 2013-2014 data in this report reflects October 2013 to March 2014.
Group Activity Totals # Sessions # Attendees Education 5 31 Skills 32 201 Counselling/Peer Support 456 10432
Prevention & Promotion Activity Totals # Sessions # Attendees Public 23 328 Clients 1493 7642 Professionals 5 55
Individual; 1445; 96%
Family (With Client); 58;
4%
Number of Direct Activities
Activity Statistics 2014-2015: Source Program Statistics
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 17
Calgary Alpha House
Client Statistics 2014-2015: Source Program Statistics
Note: 5 clients have an unknown age or gender.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Place of residence information is not available.
Place of Residence
Discharge disposition information is not available.
Discharge Disposition
21
8
13
13
146
241
259
316
499
1677
0 500 1000 1500 2000
Other Problems
Gambling
Fentanyl
Benzodiazapines
Cocaine
Opiates
Marijuana
Methamphetamine
Crack Cocaine
Alcohol
Number of Clients
Number of Clients by Presenting Problem
511
76
296
300
310
333
0 100 200 300 400 500 600
Other
Mustard Seed
Home
Family/Friends
Transitional Service
Shelter
Number of Referrals
Number of Referrals to Other Programs
1
73
373 372414
139
140
53
211
154
6938
10 0 1 0 0 0 00
50
100
150
200
250
300
350
400
450
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and Gender
Male Female OtherTotal Clients=1913
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 18
Calgary Alternative Support Services - Creative Community Living Activities
Calgary Alternative Support Services (CASS) is a not-for-profit agency that provides support to people with disabilities. Creative Community Living Activities (CCLA) is a group day program created by CASS for adults suffering from severe and persistent mental illness.
This service provides ongoing assessment and support where qualified, experienced staff have a good understanding of group dynamics, therapeutic counselling modalities and crisis intervention providing a combination of medical and psychosocial approaches. The services ensure continuity of care to prevent or reduce the need for hospitalization.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 2755 - Indirect Activities 89 -
Group Activity Totals # Attendees Hours Education 533 251 Skills 1611 532 Counselling and Peer Support 611 315
2012-2013 Referrals - New Enrolments - Overall Registrations - Unique Individuals Served - Discharges -
2013-2014 -
13
2776 54 11
2014-2015 3
5
57 57 7
Data for previous fiscal years was not received in fiscal year format therefore cannot be reported. Client statistics are reported for unique individuals served. Previous year’s overall registrations was a count of client activity rather than client registrations.
Individual; 2755; 100%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 19
Calgary Alternative Support Services - Creative Community Living Activities
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=57
1
3
4
6
8
35
0 20 40
Neurodevelopmental Disorders
Other Mental Disorders
Anxiety Disorders
Bipolar Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Referral information is not available.
Referrals to Other Programs
3
56 6
23
5
14
10
3
0
2
4
6
8
10
12
14
16
25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=57 Male Female
7
0 10
Client withdrew from service
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 20
Calgary Association of Self Help - Community Supports & Skill Development
The Calgary Association of Self Help (CASH) is a community mental health centre that provides support to promote the abilities of adults with mental illness. The mission is accomplished through skill development, support counselling and social/leisure services.
The centre provides specially designed programs where adults with mental illness can improve their skills and enhance their capabilities for living, working and socializing in the community. The goal is to offer support to help prevent relapse and promote wellness, reducing reliance on hospital or emergency services.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1827 - Indirect Activities 324 -
Length of stay information is not available.
Length of Stay
2012-2013 Referrals 325 New Enrolments 148 Overall Registrations 325 Unique Individuals Served - Discharges 128
2013-2014 345
148
345 -
155
2014-2015 313
123
313 -
169
Data on unique individuals served and length of stay are not available.
Group Activity Totals # Sessions # Attendees Art Program 441 1818 Recycling program 380 1438 Writers Club 237 1257 Occupational & Leisure Skills 288 2529 Creative Arts 137 1085 Activities of Daily Living 172 172 Life Skills/Initiatives 139 1551 Mental Health Support Groups 81 1393
201189
232
0
50
100
150
200
250
2012‐2013 2013‐2014 2014‐2015Enrolment Year
Average Wait Time in Days
Individual; 1666; 91%
Consultation
With Client; 161; 9%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 21
Calgary Association of Self Help - Community Supports & Skill Development
Client Statistics 2014-2015: Source Program Statistics
Note: 2 clients have an unknown diagnosis or no diagnosis.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 120, 38%
Female, 193, 62%
Number of Clients by GenderTotal Clients=313
15
4757
77
94
23
0
20
40
60
80
100
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=313
13
16
40
48
93
101
0 50 100 150
Other Mental Disorders
Anxiety Disorders
Personality Disorders
Bipolar Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
73
1
1
1
7
19
23
44
0 20 40 60 80
Other
Employment
Deceased
Client Moved
Hospital
No Contact
Client withdrew from service
Completed service
Number of Clients
Number of Clients by Discharge Disposition
Calgary SW; 138; 44%
Calgary NE; 63; 20%
Calgary NW; 69; 22%Calgary SE;
42; 14%
Other; 1; 0%
Number of Clients by Place of ResidenceTotal Clients=313
1
3
7
7
40
0 15 30 45
Approved Home
Hospital inpatient
AMHS Mental Services
Non AHS Community Agency
Within Own organization
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 22
Calgary Association of Self Help - Resource/Activity Centre
The Calgary Association of Self Help (CASH) provides a wide range of programs and services which are specialized to the needs of people with a mental illness and help to prevent relapse and promote wellness. The program’s ‘drop-in’ format supports the principle of self determination.
The Resource/Activity Centre (RAC) is a social, recreation and support centre where people are offered an extensive variety of social/recreational opportunities and support services. Individuals are able to select the activities and services of their choice from a wide array of structured and unstructured activities and support services.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 5065 - Indirect Activities 409 -
Length of stay information is not available.
Length of Stay
2012-2013 Referrals 963 New Enrolments 168 Overall Registrations 963 Unique Individuals Served 963 Discharges 197
2013-2014 913
147
913 913 166
2014-2015 908
161
908 908 171
Wait time and length of stay information is not available.
Group Activity Totals # Sessions # Attendees Noon Hour Games 460 3903 Group Table Games 374 1669 Bingo 103 1388 Looking Good/Feeling Good 98 1586 Community Outings 78 504 Hobby Crafts 71 935 Structured Good Activities 61 634 Relaxation Group 42 205 Special Event Activities 33 730 Coffee talk 24 117 Membership Meeting 21 591 Addiction Group 21 57 Movies 20 145 Drama Group 20 114 Healthy Choices 18 89 Kitchen Kapers 17 65
Group Activity Totals
# Sessions # Attendees
Karaoke 7 122
Out of Town Outings 5 159
Holiday Meals 4 378
Soup and Sandwiches 16 405
Wake Up Café 7 141
Drumming Circle/Rhythm Cradle 12 62
Wait time information is not available.
Wait Time
Individual; 4667; 92%
Consultation
With Client; 398; 8%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 23
Calgary Association of Self Help - Resource/Activity Centre
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 502, 55%
Female, 406, 45%
Number of Clients by GenderTotal Clients=908
25
117
153
249
284
80
0
50
100
150
200
250
300
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=908
7
8
12
40
54
81
300
308
0 100 200 300 400
Unknown or Deferred
Substance‐Related Disorders
Bipolar Disorders
Anxiety Disorders
Personality Disorders
Other Mental Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Note: 66 clients with unknown place of residence.
1
1
2
2
6
20
139
0 20 40 60 80 100 120 140 160
Hospital
Completed service
Client Moved
Other
Deceased
Client withdrew from service
No Contact
Number of Clients
Number of Clients by Discharge Disposition
Calgary SW; 314; 47% Calgary NE;
144; 21%
Calgary SE; 214; 32%
Number of Clients by Place of ResidenceTotal Clients=672
2
7
16
0 5 10 15 20
Non AHS Community Agency
AMHS Mental Services
Hospital Inpatient
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 24
CMHA - Continuing Connections
The Continuing Connections program supports and sustains individuals 18-65 years of age residing in partnering long term care centres. These individuals have either a primary or secondary diagnosis of mental illness. The objectives of the program are to assist individuals to increase their confidence and to facilitate healthy living, while restoring hope.
The program offers therapeutic leisure recreation activities. An important part of the program is to link individuals to activities in the community and to encourage them to participate in the community. Mental health consultation includes assessment, care planning assistance, advocacy, and staff education as required.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1187 - Indirect Activities - -
The average length of stay from enrolment to discharge for Continuing Connections is 643 days.
Length of Stay
2012-2013 Referrals - New Enrolments 22 Overall Registrations 59 Unique Individuals Served 59 Discharges 27
2013-2014 -
39
70 68 14
2014-2015 -
28
85 84 27
This program is a partnership between Alberta Health Services and the Canadian Mental Health Association (CMHA). The data reported here reflects the CMHA component. Client statistics are reported for unique individuals served.
Wait time information is not available.
Wait Time and Length of Stay: Source Program Statistics
Wait Time
Face to Face, Individual; 1187; 100%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 25
CMHA - Continuing Connections
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Referral information is not available.
Referrals to Other Programs
Note: 1 client has an unknown place of residence.
Male, 43, 51%
Female, 41, 49%
Number of Clients by GenderTotal Clients=84
1
11
21
45
6
0
10
20
30
40
50
25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=84
48
4
5
12
25
27
0 10 20 30 40 50
Other Mental Disorders
Obsessive‐Compulsive Disorders
Bipolar Disorders
Anxiety Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 32; 38%
Calgary NE; 28; 34%
Calgary NW; 20; 24%
Calgary SE; 3; 4%
Number of Clients by Place of ResidenceTotal Clients=83
4
2
3
6
12
0 2 4 6 8 10 12 14
Other
Deceased
Client moved
Client withdrew from service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 26
CMHA - Hamilton House
The Post Discharge Transition Program (Hamilton House) provides an intensive level of transitional support for individuals diagnosed with a mental disorder whose skills for independent living have been compromised as a result of their illness and who are unable to access other mental health housing programs in the community.
CMHA staff include: a program manager, 2 full-time staff, relief staff, a program nurse and access to a psychiatrist through AHS who provides consultation and medication management support. This is a group living site that provides a more intensive level of support to allow for community stabilization prior to transition to more permanent housing.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 3757 - Indirect Activities 11 -
The average length of stay from enrolment to discharge for Hamilton House is 153 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education 40 269 - Counselling 1 5 - Peer Support 50 166 -
2012-2013 Referrals - New Enrolments 20 Overall Registrations 26 Unique Individuals Served 25 Discharges 14
2013-2014 -
22
30 31 22
2014-2015 -
20
31 29 22
This program is a partnership between Alberta Health Services and the Canadian Mental Health Association (CMHA). The data reported here reflects the CMHA component.
Wait time information is not available.
Wait Time
Individual; 3606; 96%
Consultation With Client; 151; 4%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 27
CMHA - Hamilton House
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
7
6
11
0 5 10 15
Other
Withdrew from Service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
Note: 1 client has an unknown place of residence.
Male, 18, 62%
Female, 11, 38%
Number of Clients by GenderTotal Clients=29
8 8
3 3
7
0123456789
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by AgeTotal Clients=29
13
1
3
24
0 5 10 15 20 25 30
Other Mental Disorders
Eating Disorders
Bipolar Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
1
2
2
2
7
0 2 4 6 8
Money Matters
Independent Living Support
Housing Program
Non AHS Health Professional
Community Agency
Number of Referrals
Number of Referrals to Other Programs
Calgary SW; 7; 25%
Calgary NE; 17; 61%
Calgary NW; 1; 3%
Calgary SE; 1; 4%
Other; 2; 7%
Number of Clients by Place of ResidenceTotal Clients= 28
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 28
CMHA - Independent Living Support Program
The Independent Living Support Program (ILS) encourages mental health clients to live as independently as their disorder will allow. The program provides emotional support and assistance with developing living skills including budgeting, cooking, and self care, as well as coping skills to better manage their condition.
The services provided by Independent Living Support include finding suitable accommodations, establishment of support networks, development of daily living skills and recreational opportunities. Assistance is offered at various mental health clinics and throughout the community.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 6982 - Indirect Activities 66 -
The average length of stay from enrolment to discharge for Independent Living Support is 363 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Money Matters 32 16 64 Skills for Life 32 16 64 Pro-Active You 24 10 24
2012-2013 Referrals - New Enrolments 242 Overall Registrations 422 Unique Individuals Served 422 Discharges 207
2013-2014 -
241
468 432 230
2014-2015 -
240
488 474 247
The data here combines the following Canadian Mental Health Association (CMHA) ILS onsite/offsite services offered in the community and at the following clinics: Sunridge Adult Community Mental Health Centre, NW Clinic, Community Mental Health (ATT/DBT), Carnat Centre, Foothills and Reality Challenged.
Wait time information is not available.
Wait Time
Individual; 6159; 88%
Consultation With Client; 823; 12%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 29
CMHA - Independent Living Support Program
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Note: 1 client has an unknown gender. Note: 6 clients have an unknown date of birth.
Note: 3 clients have an unknown place of residence.
Male, 207, 44%
Female, 263, 55% Other, 3, 1%
Number of Clients by GenderTotal Clients=473
1
47
87
104 105 98
26
0
20
40
60
80
100
120
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=468
88
8
16
19
22
52
72
163
170
204
0 50 100 150 200 250
Other Mental Disorders
Neurocognitive Disorders
Trauma‐Related Disorders
Neurodevelopmental Disorders
Obsessive‐Compulsive Disorders
Bipolar Disorders
Personality Disorders
Anxiety Disorders
Schizophrenia Spectrum Disorders
Depressive Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NW; 129; 27%
Calgary SW; 117; 25%
Calgary SE; 113; 24%
Calgary NE; 107; 23%
Other; 5; 1%
Number of Clients by Place of ResidenceTotal Clients=471
17
17
27
28
39
176
0 50 100 150 200
Skills for Life
Money matters
Peer Options
Housing Program
Government Services
Community Agency
Number of Referrals
Number of Referrals to Other Programs
31
1
6
81
126
0 50 100 150
Other
Deceased
Client Moved
Client Withdrew from Service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 30
CMHA - Leisure Recreation
The Leisure Recreation program promotes client wellness and community integration by allowing adults with mental disorders to participate and learn interpersonal skills within the structure of social/recreational activities. Clients must have an identified mental disorder, be 18 years of age or older, and a client of the Canadian Mental Health Association.
There are 3 stages within the Leisure Recreation program that will meet the needs of participants. The 3 stages are: 1) Starter groups such as walking or bowling groups 2) Mid-range groups such as half-day trips and lunches outside the city 3) Experienced groups such as full day trips (hiking).
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 217 - Indirect Activities - -
The average length of stay from enrolment to discharge for Leisure Recreation is 446 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Peer Support 40 217 -
2012-2013 Referrals -
New Enrolments 85
Overall Registrations 198 Unique Individuals Served 183 Discharges 106
2013-2014 -
84
187 160 85
2014-2015 -
83
178 151 93
Referral and wait time information are not available.
Group Intervention; 217; 100%
Number of Direct Activities
Wait time information is not available.
Wait Time
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 31
CMHA - Leisure Recreation
Client Statistics 2014-2015: Source Program Statistics
Note: 3 clients have an unknown place of residence.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Note: 2 clients have an unknown gender. Note: 2 clients have an unknown date of birth.
Male, 73, 49%
Female, 76, 51%
Number of Clients by GenderTotal Clients=149
3
23 23
44 46
10
0
10
20
30
40
50
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=149
17
3
6
8
11
13
24
35
41
61
0 25 50 75
Other Mental Disorders
Medical Conditions
Neurodevelopmental Disorders
Trauma‐Related Disorders
Bipolar Disorders
Personality Disorders
Unknown or Deferred
Anxiety Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 51; 34%
Calgary NW; 46; 31%
Calgary SE; 28; 19%Calgary NE;
23; 16%
Number of Clients by Place of ResidenceTotal Clients=148
1
2
2
3
3
6
0 2 4 6 8
Advocacy
Money Matters Workshop
Psychiatrist
Skills for Life Group
Independent Living Support
Peer Options
Number of Referrals
Number of Referrals to Other Programs
2
1
36
56
0 20 40 60
Other
Deceased
Completed service
Client withdrew from service
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 32
CMHA - Peer Options
The Peer Options program provides continuity of care for individuals transitioning from CMHA’s Independent Living Support program toward greater independence in our community. Participants are taught skills to build healthy friendships, develop solution-focused problem solving techniques, and enhance life quality through peer connections.
This is achieved through the delivery of psycho-educational workshops, peer support groups, side-by-side volunteer mentoring, and weekly-shared socialization activities. As a result, participants are better able to build a natural support network and are less reliant on professional supports.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 190 428 Indirect Activities - -
The average length of stay from enrolment to discharge for Peer Options is 480 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Art of Friendship 92 578 183 Circle of Friends 98 1778 245
2012-2013 Referrals - New Enrolments 117 Overall Registrations 246 Unique Individuals Served 246 Discharges 87
2013-2014 -
83
243 182 124
2014-2015 -
98
224 220 107
Referral, wait time and length of stay information is not available for the Canadian Mental Health Association (CMHA) - Peer Options. All direct activities for Peer Options consist of group activities only.
Wait time information is not available.
Wait Time
Art of Friendship; 92; 48% Circle of
Friends; 98; 52%
Number of Group Sessions
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 33
CMHA - Peer Options
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
28
4235
5850
8
0
10
20
30
40
50
60
70
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=221
Note: 1 client has an unknown place of residence.
58
4
12
33
0 20 40 60 80
Other
Client Withdrew from Service
Dropped Out
Completed service
Number of Clients
Number of Clients by Discharge Disposition
Male, 100, 45%
Female, 120, 55%
Number of Clients by GenderTotal Clients=220
56
1
3
8
13
18
33
59
88
89
0 25 50 75 100
Other Disorders
Neurocognitive Disorders
Neurodevelopmental Disorders
Trauma‐Related Disorders
Obsessive‐Compulsive Disorders
Bipolar Disorders
Personality Disorders
Schizophrenia Spectrum Disorders
Depressive Disorders
Anxiety Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 71; 32%
Calgary NW; 63; 29%
Calgary SE; 45; 21%
Calgary NE; 38; 17%
Other; 2; 1%
Number of Clients by Place of ResidenceTotal Clients=219
3
2
2
6
7
16
0 5 10 15 20
Other
Advocacy
Leisure Recreation
Skills for Life
Money matters
Peer options
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 34
CMHA - Roberts House
Roberts House is a 9 bed group home supportive housing program with 24 hour supports for individuals over 18 years of age with a severe and persistent primary Axis I mental illness and specifically those individuals with an unnecessary length of stay on an inpatient psychiatric unit in the Calgary Zone.
The program provides an alternative level of support through the provision of supportive housing for individuals due to the unavailability of suitable housing and support in the community. The program assists individuals to experience stable and secure community tenure and transitions clients within one year or less to independent living.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 4271 - Indirect Activities 156 -
The average length of stay from enrolment to discharge for Roberts House is 166 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education 4 34 - Counselling 16 74 - Peer Support 49 191 -
2012-2013 Referrals - New Enrolments 7 Overall Registrations 15 Unique Individuals Served 15 Discharges 7
2013-2014 -
18
27 26 17
2014-2015 -
19
29 28 22
Roberts House was a new AHS service in September 2012. This program is a partnership between Alberta Health Services and the Canadian Mental Health Association (CMHA).
19
39
15
0
5
10
15
20
25
30
35
40
45
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Individual; 4128; 97%
Consultation with client; 143; 3%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 35
CMHA - Roberts House
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 14, 50%
Female, 14, 50%
Number of Clients by GenderTotal Clients=28
6
9
54 4
0
2
4
6
8
10
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by AgeTotal Clients=28
2
3
4
19
0 5 10 15 20
Anxiety Disorders
Bipolar Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 20; 74%
Calgary NE; 3; 11%
Calgary NW; 1; 4%
Other; 3; 11%
Number of Clients by Place of ResidenceTotal Clients=27
Note: 1 client has an unknown place of residence.
9
1
11
0 5 10 15
Other
Withdrew from Service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
3
1
2
3
4
22
0 5 10 15 20 25
Other
Peer Options
AHS Outpatient Services
Housing Program
Government Services
Community Agency
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 36
CMHA - Street Outreach & Stabilization
The Canadian Mental Health Association (CMHA) – Street Outreach & Stabilization (SOS) program works to link hard-to-reach homeless adults experiencing mental illness to essential services. There is both a non-Aboriginal and an Aboriginal component to the SOS program that allows the team to address cultural differences.
Services include extensive outreach efforts to engage homeless persons. The objective is to link them to a comprehensive range of community services including psychiatric care, addiction services, housing referrals, social support, primary health care, and community support services that can prevent the re-occurrence of homelessness.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 2825 - Indirect Activities 47 -
The average length of stay from enrolment to discharge for Street Outreach & Stabilization is 297 days.
Length of Stay
2012-2013 Referrals - New Enrolments 214 Overall Registrations 317 Unique Individuals Served 317 Discharges 176
2013-2014 -
96
247 152 69
2014-2015 -
87
268 267 33
The data reported here combines the following Canadian Mental Health Association (CMHA) programs: Street Outreach & Stabilization, SOS Aboriginal Outreach & SOS Transitional Housing. Referral, wait time and length of stay information is not available. Client statistics are reported for unique individuals served. Due to the transient nature of population served, clients may be registered but seen infrequently.
Wait time information is not available.
Wait Time
Outreach; 2205; 78%
Individual; 620; 22%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 37
CMHA - Street Outreach & Stabilization
Client Statistics 2014-2015: Source Program Statistics
Note: 8 clients have an unknown diagnosis or no diagnosis.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 204, 77% Female, 59,
22%
Other, 2, 1%
Number of Clients by GenderTotal Clients=265
Note: 2 clients have an unknown gender.
1
16
49 48
82
57
5
0102030405060708090
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=258
Note: 9 clients have an unknown date of birth.
Note: 2 clients have an unknown place of residence.
71
5
6
31
34
37
63
106
107
0 25 50 75 100 125
Other Mental Disorders
Neurocognitive Disorders
Trauma‐Related Disorders
Personality Disorders
Bipolar Disorders
Schizophrenia Spectrum Disorders
Unknown or Deferred
Anxiety Disorders
Depressive Disorders
Number of Clients
Number of Clients by Diagnostic Category
1
1
1
1
0 1 2
Skills for Life
Peer Options
Indpendent Living Support
Housing Program
Number of Referrals
Number of Referrals to Other Programs
8
10
15
0 5 10 15 20
Completed Service No Follow Up
Client Went to Other Service
Client Withdrew from Service
Number of Clients
Number of Clients by Discharge Disposition
Calgary SE; 80; 30%
Calgary SW; 15; 6%
Calgary NE; 9; 3%Calgary NW;
5; 2%
Homeless; 156; 59%
Other; 1; 0%
Number of Clients by Place of ResidenceTotal Clients=265
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 38
CMHA - Supportive Living (Aggregate)
The Supportive Living Program supports individuals with a severe and persistent mental disorder resulting in reduced ability to live independently. The program emphasizes individual strengths, encouraging the use of personal, family and community-based resources to maintain an optimal level of mental health and a community living status.
There are two streams within Supportive Living: Group Living, with support ranging from 24-hour staff to outreach level of service; and Apartment Program, with a lower degree of support. Above all the Supportive Living Program is designed to maintain the individual’s sense of identity, dignity and self esteem to move towards optimal independence.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 14446 - Indirect Activities 80 -
The average length of stay from enrolment to discharge for Supportive Living is 1101 days.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education 50 502 - Skills 16 58 - Peer Support 30 231 -
2012-2013 Referrals - New Enrolments 24 Overall Registrations 164 Unique Individuals Served 160 Discharges 18
2013-2014 -
21
149 149 26
2014-2015 -
27
157 155 26
The data reported here combines the following Canadian Mental Health Association (CMHA) Supportive Living Group Homes: Marguerite House and Miner House, as well as the following Supportive Living Apartments: Horizon 8, Horizon 14, Horizon West, Bob Ward and Alice Bissett Place.
150
108
0
20
40
60
80
100
120
140
160
2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Individual ; 13837; 96%
Consultation With Client; 609; 4%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 39
CMHA - Supportive Living (Aggregate)
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
2
31 31
4639
6
0
10
20
30
40
50
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=155
Calgary SW; 74; 48% Calgary SE;
52; 33%
Calgary NW; 28; 18%
Calgary NE; 1; 1%
Number of Clients by Place of ResidenceTotal Clients=155
9
1
4
12
0 5 10 15
Other
Client Deceased
Client Withdrew from Service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
25
3
8
12
21
39
46
100
0 25 50 75 100 125
Other Mental Disorders
Dissociative Disorders
Obsessive‐Compulsive Disorders
Bipolar Disorders
Personality Disorders
Depressive Disorders
Anxiety Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
23
7
9
9
28
69
0 20 40 60 80
Other
Skills for Life Group
Peer options
Independent Living Support
Government Services
Community Agency
Number of Referrals
Number of Referrals to Other Programs
Male, 97, 63%
Female, 58, 37%
Number of Clients by GenderTotal Clients=155
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 40
Distress Centre Calgary
The Distress Centre is a non-profit social agency that delivers 24-hour support, counselling and resource referral services to Calgary and the surrounding area. The agency is built around the belief that anyone can experience crisis. The program provides crisis support, information and referral services without discrimination.
While a call to the 24 hour crisis line is often a first step towards finding a solution, not all problems are solved over the phone. For complex situations, Distress Centre’s counselling program provides face to face, short term professional counselling at no fee to individuals, couples and families. Emergency and evening appointments are available.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 3565 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 454 Overall Registrations 452 Unique Individuals Served 387 Discharges 397
2013-2014 -
310
373 334 310
2014-2015 -
377
510 489 256
Referral and wait time information are not available.
Individual Therapy; 3462; 97%
Couples Therapy; 92;
3%
Family Therapy; 9;
0%
Telephone Crisis Call; 2;
0%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 41
Distress Centre Calgary
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=510
3
25
42 42 40
18
75
50
85
68 70
41
10
0
20
40
60
80
100
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=506 Male Female
Note: 4 clients have an unknown age or gender.
54
17
21
21
33
53
58
123
138
0 25 50 75 100 125 150
Other
Housing Issues
Occupational Issues
Domestic Abuse
Other Areas of Concern
Economic Issues
Grief, Loss, Abandonment
Relationship Issues
Mental Health Concerns
Number of Clients
Number of Clients by Presenting Problem
Discharge disposition information is not available.
Discharge Disposition
29
13
17
18
20
58
107
271
0 50 100 150 200 250 300
Other
Physician
AHS Community Service
AHS Urgent Care
Employment Service
Emergency Service
Crisis Service
Community Agency
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 42
Fresh Start Addictions Centre
Fresh Start Addictions Centre is a drug and alcohol rehabilitation centre that provides services for men facing addiction illness. The program is based on long-term relapse prevention treatment offering a comprehensive approach towards drug and alcohol abuse by the Twelve Step model and Family Systems approach.
Services are open to both residential and outpatient treatment options and are tailored to males over 18 years of age. Fresh Start provides a comfortable environment where men and their families can escape addiction and learn to live rewarding and fulfilling lives in recovery.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours)
Direct Activities 233 - Indirect Activities - -
Average wait time from referral to start of service is 42 days.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals -
New Enrolments 150
Overall Registrations 160 Unique Individuals Served 147 Discharges 130
2013-2014 -
135
197 197 132
2014-2015 -
149
174 155 146
Referral information is not available.
12 week intensive residential program; 233; 100%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 43
Fresh Start Addictions Centre
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: N/A
Number of Clients by Residence Total Clients=174
Referral information is not available.
Referral Disposition
174
0 50 100 150 200
Drugs
Number of Clients
Number of Clients by Presenting Problem
1
23
69
42
29
910 0 0 0 0 0 0
0
10
20
30
40
50
60
70
80
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=174
Male Female
Discharge disposition information is not available.
Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 44
Hull Services - Bridging the Gap
Bridging the Gap provides support to individuals 16-24 years of age who have been diagnosed with or suspected of having mental health issues. Clients are connected to appropriate community services while maintaining a supportive relationship with their case manager.
Individual clients are provided with a variety of services which address their unique needs and circumstances. With the assistance of the case managers, clients develop personal goals, identify barriers to achieving those goals, and create concrete plans to achieve the desired outcome.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1643 1367 Indirect Activities - -
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours DBT Group 14 22 238
2012-2013 Referrals - New Enrolments 68 Overall Registrations 162 Unique Individuals Served 160 Discharges 70
2013-2014 -
52
143 143 54
2014-2015 -
60
149 146 67
Referral and length of stay information are not available.
Community Meetings; 1562; 95%
Employment Prep; 81; 5%
Number of Direct Activities
Prevention & Promotion Activity Totals # Sessions # Attendees Hours Prevention/Promotion 15 116 -
132
179
145
020406080
100120140160180200
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 45
Hull Services - Bridging the Gap
Client Statistics 2014-2015: Source Program Statistics
Note: 8 clients have an unknown place of residence
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 41, 28%
Female, 105, 70%
Other, 3, 2%
Number of Clients by GenderTotal Clients=149
2
126
21
0
20
40
60
80
100
120
140
0‐17 18‐25 26‐34
Age in Years
Number of Clients by AgeTotal Clients=149
8
9
52
65
110
116
0 50 100 150
Schizophrenia Spectrum Disorders
Substance‐Related Disorders
Other Mental Disorders
Personality Disorders
Depressive Disorders
Anxiety Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 42; 30%
Calgary SE; 40; 28%
Calgary NW; 30; 21%
Calgary NE; 19; 14%
Other; 10; 7%
Number of Clients by Place of ResidenceTotal Clients=141
30
3
34
0 10 20 30 40
Other
Client moved
Completed service
Number of Clients
Number of Clients by Discharge Disposition
324
74
83
93
128
160
0 50 100 150 200 250 300 350
Other
Employer
Counselling
Financial
Recreation
Basic Needs
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 46
Hull Services - Lasting Impressions Community Support
The Lasting Impressions program works with families that have dependent children under 18 years of age whose parent is dealing with a diagnosed or undiagnosed mental illness. The service is based on four main categories including family mentoring, family networking, youth and teen peer support clubs, and community involvement.
Lasting Impressions is designed to strengthen and support families impacted by parental mental illness. Community support involves support networks and supportive community links.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals
Number Duration (Hours)
Direct Activities - - Indirect Activities - -
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 24 Overall Registrations 198 Unique Individuals Served 198 Discharges 19
2013-2014 -
23
199 199 23
2014-2015 -
25
177 177 8
Referral, wait time and length of stay information are not available.
Group Activity Totals # Sessions # Attendees Hours Leisure/Recreational 9 29 61 Multi-Activity 3 48 22 Peer Support 12 264 1052 Psycho-Educational 26 28 108
Wait time information is not available.
Wait Time
Individual activity information is not available.
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 47
Hull Services - Lasting Impressions Community Support
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
2
28
97
58
163
0
20
40
60
80
100
120
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=204
Male, 26, 13%Female, 178,
87%
Other, 1, 0%
Number of Clients by GenderTotal Clients=205
Calgary SE; 59; 29%
Calgary NE; 51; 25%
Calgary SW; 46; 23%
Calgary NW; 37; 18%
Other; 11; 5%
Number of Clients by Place of ResidenceTotal Clients=204
2
2
3
6
16
26
27
28
30
64
0 20 40 60 80
Other Disorders
Other Mental Disorders
Eating Disorders
Obsessive‐Compulsive Disorders
Trauma‐Related Disorders
Anxiety Disorders
Personality Disorders
Schizophrenia Spectrum Disorders
Bipolar Disorders
Depressive Disorders
Number of Clients
Number of Clients by Diagnostic Category
1
1
6
0 2 4 6 8
Child Over Age
Client Withdrew
Client Moved
Number of Clients
Number of Clients by Discharge Disposition
8
0 5 10
Client on Own
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 48
Hull Services - Lasting Impressions In Home Support
The Lasting Impressions program works with families that have dependent children under 18 years of age whose parent is dealing with a diagnosed or undiagnosed mental illness. The service is based on four main categories including family mentoring, family networking, youth and teen peer support clubs, and community involvement.
Lasting Impressions is designed to strengthen and support families impacted by parental mental illness. In-home support focuses on enhancing family functioning by short term intervention of a family mentor.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 3219 Indirect Activities - 1365
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 25 Overall Registrations 34 Unique Individuals Served 32 Discharges 19
2013-2014 -
22
37 35 24
2014-2015 -
18
31 35 20
Referral and length of stay information are not available.
Direct Activities; 3219; 100%
Number of Direct Activity Hours
188
275
214
0
50
100
150
200
250
300
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 49
Hull Services - Lasting Impressions In Home Support
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
1
1
1
17
0 5 10 15 20
Client Withdrew
Client has Enough Support
Client Aged Out
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
Male, 6, 19%
Female, 25, 81%
Number of Clients by GenderTotal Clients=31
1
5
10
13
2
0
2
4
6
8
10
12
14
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by AgeTotal Clients=31
2
4
5
6
7
7
0 2 4 6 8
Eating Disorder
Anxiety Disorder
Schizophrenia and Psychotic
Depressive Disorders
Trauma‐Related Disorders
Personality Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NE; 13; 43%
Calgary SW; 9; 30%
Calgary NW; 6; 20%
Calgary SE; 2; 7%
Number of Clients by Place of ResidenceTotal Clients=30
1
19
0 5 10 15 20
Adult PDD
Client on Own
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 50
Living Alternatives for the Mentally Disabled Association
The Living Alternative for the Mentally Disabled Association (LAMDA) provides independent living support for individuals afflicted with severe and persistent mental illness resulting in a significant level of disability, particularly those with schizophrenia. Support workers offer social, leisure, educational and skill development activities.
Services provided by LAMDA include meal planning, grocery shopping, household maintenance, money management, transportation, personal hygiene, health concerns, administrative assistance, leisure and community activities, goal setting, and evaluation. Support counselling, advocacy and liaison with mental health providers are also available.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 6295 - Indirect Activities 337 974
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 10 Overall Registrations 69 Unique Individuals Served - Discharges 8
2013-2014 -
5
66 - 7
2014-2015 -
4
63 - 3
Referral, wait time and length of stay information are not available.
Group Activity Totals # Sessions # Attendees Skills 69 569 Counselling/Peer Support 50 405 Activities 58 389 Other 19 105
Individual; 6002; 95%
Family (With Client); 153;
3%
Collateral; 140; 2%
Number of Direct Activities
Wait time information is not available.
Wait Time
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 51
Living Alternatives for the Mentally Disabled Association
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 51, 81%
Female, 12, 19%
Number of Clients by GenderTotal Clients=63
10
15
27
56
0
5
10
15
20
25
30
25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=63
2
3
58
0 10 20 30 40 50 60
Other Mental Disorders
Bipolar Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 63; 100%
Number of Clients by Place of ResidenceTotal Clients=63
4
0 2 4 6
Client Withdrew from Service
Number of Clients
Number of Clients by Discharge Disposition
1
2
5
8
0 2 4 6 8 10
Hospital Inpatient
Approved Home
Non AHS Community Agency
Emergency Services
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 52
Money Matters - Financial Administration - CASS
Calgary Alternative Support Services (CASS) provides support services to individuals over 18 years of age who have a developmental disability as their primary diagnosis. CASS provides financial administration services and residential services within a supported living arrangement as well as on an outreach basis.
CASS also provides employment services in support of their participants. The Financial Administrator provides one-on-one participant directed support to individuals who find it difficult to manage their finances on their own. Money Matters is a partnership between Momentum and CASS.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1102 - Indirect Activities 533 -
Length of stay information is not available.
Length of Stay
2012-2013 Referrals 71
New Enrolments 18
Overall Registrations 51 Unique Individuals Served 51 Discharges 11
2013-2014 69
10
82 82 23
2014-2015 -
11
48 48 15
Length of stay and referral disposition information are not available. Client statistics are reported for new enrolments. Overall and unique registrations include 10 participants from the money navigation program.
Wait time information is not available.
Wait Time
Individual; 1102; 100%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 53
Money Matters - Financial Administration - CASS
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
2
1
1
4
7
0 2 4 6 8
Other
Client Moved
Client went to other program
Completed Service
Client Withdrew
Number of Clients
Number of Clients by Discharge Disposition
Male, 9, 82%
Female, 2, 18%
Number of Clients by GenderTotal Clients=11
1
1
1
4
4
0 2 4 6
Depressive Disorders
Bipolar Disorders
Anxiety Disorders
Substance‐Related Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NE; 5; 46% Calgary SW;
4; 36%
Calgary NW; 1; 9%
Other; 1; 9%
Number of Clients by Place of ResidenceTotal Clients=11
3
0 1 2 3 4
Bankruptcy Trustee
Number of Referrals
Number of Referrals to Other Programs
2
3
2
4
0
1
2
3
4
5
18‐24 25‐29 30‐34 50‐59
Age in Years
Number of Clients by AgeTotal Clients=11
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 54
Money Matters - Financial Education - Momentum
Money Matters - Momentum is an award-winning community economic development not-for-profit charitable organization with a 20 year history of partnering with the underemployed in Calgary. The program is one of eight programs offered in the Department of Financial Literacy.
Through the application of comprehensive poverty reduction strategies, Momentum works to improve the economic, social and personal well being of individuals by offering financial literacy, skills training and business development programs. Money Matters is a partnership between Momentum and Calgary Alternative Support Services (CASS).
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 854 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments - Overall Registrations - Unique Individuals Served - Discharges -
2013-2014 -
-
- - -
2014-2015 -
121
121 119 121
Program statistics were not available for previous years. Referral and wait time information are not available.
Community Participation; 854; 100%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 55
Money Matters - Financial Education - Momentum
Client Statistics 2014-2015: Source Program Statistics
Note: 5 clients have an unknown diagnosis or no diagnosis.
Referral and Discharge Disposition Statistics 2014-2015: N/A
Number of Clients by Residence Total Clients=121
Note: 6 clients have an unknown age or gender.
26
2
3
7
9
11
19
44
0 20 40 60
Other Mental Disorders
Neurodevelopmental Disorders
Personality Disorders
Depressive Disorders
Anxiety Disorders
Bipolar Disorders
Schizophrenia Spectrum Disorders
Substance‐Related Disorders
Number of Clients
Number of Clients by Diagnostic Category
7
13
1819
16
23
19
8
5 5
00
5
10
15
20
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=115 Male Female
3
1
3
5
2
1
2913
39
0
6
32
6 0
AreaNumber of Clients
North Rural 1
South Rural 0
East Rural 0
West Rural 0Outside
Calgary Zone 3Homeless
(Documented) 0Calgary
Unclassified0
Missing Postal Codes
4
Referral information is not available.
Referral Disposition
Discharge disposition information is not available.
Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 56
Oxford House Foundation of Canada
The Oxford House Foundation of Canada is a registered charitable foundation providing safe and affordable housing for individuals in recovery from addictions. Houses are run by residents and self supported by monthly rent. Requirements for continued residency include full-time employment, school, or regular volunteering and maintaining sobriety.
Clients are in “active recovery” by attending recovery meetings, counselling, and aftercare groups. There is no time limit an individual can stay in a house, the decision is up to the clients to leave when they feel ready.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 44 Overall Registrations 62 Unique Individuals Served 59 Discharges 44
2013-2014 -
49
69 66 41
2014-2015 -
44
62 60 43
Referral, wait time and activity information are not available.
Group Living; 63; 100%
Number of Direct Activities
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 63 - Indirect Activities - -
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 57
Oxford House Foundation of Canada
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=62
1
9 9
56
1
7
12
5 5
0 00
2
4
6
8
10
12
14
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=60 Male Female
Note: 2 clients have an unknown age or gender.
62
0 20 40 60 80
Homeless
Number of Clients
Number of Clients by Presenting Problem
4
4
4
14
17
0 5 10 15 20
Can't find
Client decision
Disruptive Behaviour
Relapse
Moved out sober
Number of Clients
Number of Clients by Discharge Disposition
Referral information is not available.
Referral Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 58
Potential Place Society
Potential Place Society offers its clients mental health rehabilitation through Clubhouse International (formerly the ICCD) model which provides a non-judgmental and supportive environment that promotes the concepts of participation, personal development and individual empowerment.
Members and staff participate together in a "work-ordered day" to do everything necessary to operate the Clubhouse and its programs. These programs and activities provide an opportunity for members to develop the social and vocational skills they need to incorporate back into the community with confidence and self-esteem.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 231 - Indirect Activities 7 -
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education 10 35 - Skills 6 63 - Counselling/Peer Support
129 ~10663 -
2012-2013 Referrals - New Enrolments 63 Overall Registrations 303 Unique Individuals Served 303 Discharges 0
2013-2014 -
100
372 372 2
2014-2015 -
79
382 382 1
Wait time and length of stay information are not available.
Wait time information is not available.
Wait Time
Group Activity Totals # Sessions # Attendees Hours Members 57 ~5994 - Professional in house 1 3 - Professional off site 8 18 -
Face to Face Individual; 123; 53%
Off‐Site Individual; 55; 24%
Telephone Individual; 40; 17%
Other; 13; 6%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 59
Potential Place Society
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 253, 66%
Female, 128, 34%
Number of Clients by GenderTotal Clients=381
Note: 1 client has an unknown gender.
21
6369
11195
20
0
20
40
60
80
100
120
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=379
Note: 3 clients have an unknown date of birth.
1
2
2
6
10
13
17
50
95
162
0 50 100 150 200
Other Disorders
Trauma‐Related Disorders
Substance‐Related Disorders
Neurocognitive Disorders
Neurodevelopmental Disorders
Personality Disorders
Other Mental Disorders
Anxiety Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 150; 41%
Calgary SE; 69; 19%
Calgary NW; 60; 16%
Calgary NE; 60; 16%
Other; 28; 8%
Number of Clients by Place of ResidenceTotal Clients=367
Discharge disposition information is not available.
Discharge Disposition
1
2
3
3
3
6
11
23
0 5 10 15 20 25
School
Psychiatrist
AMHS Mental Services
Approved Home
Employer
Shelter
Emergency Services
Hospital Inpatient
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 60
Prairie Winds Clubhouse
Prairie Winds Clubhouse in Claresholm offers a restorative safe environment for persons struggling with a severe or persistent mental illness. The services are provided and enhanced by a social recreational model which promotes the concepts of participation, personal development and individual empowerment.
Members and staff participate together to do everything necessary to operate the Clubhouse and its programs. The objectives are to establish restorative activities where members can focus on strengths and abilities, develop the social skills and executive functioning needed to integrate back into the community with confidence and self-esteem.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 16864 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 6 Overall Registrations 52 Unique Individuals Served 52 Discharges 2
2013-2014 -
9
- 63 4
2014-2015 -
8
63 63 1
Referral, wait time, and length of stay information are not available.
Length of stay information is not available.
Length of Stay
Face to Face, Individual;
16864; 100%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 61
Prairie Winds Clubhouse
Client Statistics 2014-2015: Source Program Statistics
Note: 7 clients have an unknown diagnosis or no diagnosis.
Referral and Discharge Disposition Statistics 2014-2015: Source N/A
Number of Clients by Residence Total Clients=63
Note: 5 clients have an unknown age or gender.
Referral information is not available.
Referrals to Other Programs
Discharge disposition information is not available.
Discharge Disposition
1
2
4
5
6
10
28
0 10 20 30
Substance‐Related Disorders
Disruptive and Conduct Disorders
Anxiety Disorders
Bipolar Disorders
Personality Disorders
Depressive Disorders
Schizophrenia Spectrum Disorders
Number of Clients
Number of Clients by Diagnostic Category
3
7 78
21
0
3
7
5
13
2
0
2
4
6
8
10
12
14
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=58
Male Female
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 62
Prospect - Career Links
Career Links combines rapid job placement and stabilization supports to assist people with mental health concerns to secure employment and successfully manage transitions to the workforce. The program provides a variety of services to individuals requiring support in finding and maintaining employment or volunteer opportunities in the community.
Career Links is designed specifically for individuals interested in increasing productivity, autonomy and quality of life through the workforce and competitive employment. Customized service plans are developed for individuals for job search, employment preparation, volunteer placement, rapid job placement, and stabilization supports.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 2778 Indirect Activities - -
Wait time information is not available.
Wait Time
Group Activity Totals # Sessions # Attendees Hours Education 31 45 - Skills 68 101 -
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 59 Overall Registrations 104 Unique Individuals Served 104 Discharges 54
2013-2014 -
60
111 111 61
2014-2015 -
73
134 129 35
Referral and wait time information are not available.
In Person; 874; 31%
Administrative ; 662; 24%
Meetings; 661; 24%
Employer; 581; 21%
Number of Direct Activity Hours
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 63
Prospect - Career Links
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=134
3
9
13
14
20
36
42
0 20 40 60
Substance‐Related Disorders
Bipolar Disorders
Other Mental Disorders
Personality Disorders
Anxiety Disorders
Schizophrenia Spectrum Disorders
Depressive Disorders
Number of Clients
Number of Clients by Diagnostic Category
17
19
27
0 10 20 30
Not accepted
Completed service, no follow‐up
Client withdrew from service
Number of Clients
Number of Clients by Discharge Disposition
Referral information is not available.
Referrals to Other Programs
15 15
1214
88
13 13
23
13
0
5
10
15
20
25
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by Age and GenderTotal Clients=134
Male Female
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 64
Recovery Acres Calgary Society
Recovery Acres operates transitional housing for alcohol and substance abuse recovery throughout different Calgary locations for clients in need of group-living support.
The services provide a daily living and meeting space for their residents, clients, counsellors, and staff, minimizing disruption and cost to the individual, family, employer, and the community at large.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 4330 - Indirect Activities 2421 -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 2013-2014 2014-2015 Referrals 225 - - New Enrolments 9253 - 278
Overall Registrations 85% - 304
Discharges 155 - 277
Unique Individuals Served - - 252
Data is not available for the 2013-2014 fiscal year. Client Statistics are reported for discharges.
Length of stay information is not available.
Length of Stay
Individual‐Face to Face; 2980; 69%
Alumni; 1300; 30%
Consultation With Client;
50; 1%
Number of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 65
Recovery Acres Calgary Society
Client Statistics 2014-2015: Source Program Statistics
Note: 7 clients have an unknown place of residence.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 277, 100%
Number of Clients by GenderTotal Clients=277
32
104
69
49
20
30
20
40
60
80
100
120
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=277
277
0 100 200 300
Substance‐Related Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SE; 24; 9%
Calgary NW; 22; 8%
Calgary SW; 22; 8%
Calgary NE; 19; 7%
Other; 183; 68%
Number of Clients by Place of ResidenceTotal Clients=270
28
20
65
164
0 50 100 150 200
Other
Client withdrew from service
Client did not complete service
Completed service
Number of Clients
Number of Clients by Discharge Disposition
14
92
106
0 20 40 60 80 100 120
Counselling
Financial Assistance
CMHA Programs
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 66
Salvation Army Centre of Hope
The Salvation Army Centre of Hope in Calgary holds up to 400 residents and has emergency housing, mental health services, food and life skills training, counselling to help people get back on their feet, a chapel and recreational services.
The program is called Addictions Recovery Program because it gives people a chance to make life better, a hope of what can come from small changes. It gives the homeless a chance to regain their foothold in modern society. It encourages the homeless to become clean from drug/alcohol abuse, to get jobs and have something to look forward to.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities - 9777 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 128 Overall Registrations 144 Unique Individuals Served 128 Discharges 114
2013-2014 -
144
174 144 136
2014-2015 -
88
106 106 81
Referral and wait time information are not available.
Individual; 9777; 100%
Number of Direct Activity Hours
Group Activity Totals # Sessions # Attendees Hours Education - - 364 Skills - - 364 Counselling and Peer Support
- - 373
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 67
Salvation Army Centre of Hope
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: N/A
Number of Clients by Residence Total Clients=106
Referral information is not available.
Referrals to Other Programs
Discharge disposition information is not available.
Discharge Disposition
6
64
74
0 20 40 60 80
Other
Drug
Alcohol
Number of Clients
Number of Clients by Presenting Problem
11
31
2527
12
0 0 0 0 00
5
10
15
20
25
30
35
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by Age and GenderTotal Clients=106 Male Female
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 68
Sunrise Native Addictions Services Society - Outpatient
The Sunrise Native Addictions Services Society is a non-profit organization that serves Aboriginal and non-Aboriginal communities across Alberta specializing in programs dealing with addictions including drug, alcohol, and gambling addictions. The program provides a renewed sense of identity to heal the mind as well as the body.
The 4 week program incorporates a unique cultural and spiritual healing experience utilizing the 12-Steps and the philosophy of Alcoholics Anonymous. This provides clients with holistic healing experiences while learning tools to attain/retain sobriety. Elder involvement and traditional ceremonies are key elements of all client support programs.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Days) Direct Activities - 1084 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 149 Overall Registrations 148 Unique Individuals Served 144 Discharges 140
2013-2014 -
121
129 122 110
2014-2015 -
133
133 128 113
Referral and wait time information are not available. The data in this report includes clients from the Sunrise - Day Treatment program.
Other; 1084; 100%
Number of Days of Direct Activities
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 69
Sunrise Native Addictions Services Society - Outpatient
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=133
Referral information is not available.
Referrals to Other Programs
5
3
4
4
12
12
19
0 5 10 15 20
Other
Transfer to Residential
Banned Meds
Self Discharge
Incomplete
No Show
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
0
5
1713
8
21
10
37
22
12
4
0
10
20
30
40
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by Age and GenderTotal Clients=133 Male Female
2
57
74
0 10 20 30 40 50 60 70 80
Gambling
Drug
Alcohol
Number of Clients
Number of Clients by Presenting Problem
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 70
Sunrise Native Addictions Services Society - Residential
The Sunrise Native Addictions Services Society is a non-profit organization that serves Aboriginal and non-Aboriginal communities across Alberta specializing in programs dealing with addictions including drug, alcohol, and gambling addictions. The program provides a renewed sense of identity to heal the mind as well as the body.
The 6 week program incorporates a unique cultural and spiritual healing experience utilizing the 12-Steps and the philosophy of Alcoholics Anonymous. This provides clients with holistic healing experiences while learning tools to attain/retain sobriety. Elder involvement and traditional ceremonies are key elements of all client support programs.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Days) Direct Activities - 5966 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 266 Overall Registrations 267 Unique Individuals Served 259 Discharges 250
2013-2014 -
216
234 219 208
2014-2015 -
241
235 227 207
Referral and wait time information are not available.
Overnight Staffing
Residence; 5966; 100%
Number of Direct Activity Days
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 71
Sunrise Native Addictions Services Society - Residential
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Number of Clients by Residence Total Clients=235
Referral information is not available.
Referrals to Other Programs
13
36 3734
10
0
13
45
24
139
10
10
20
30
40
50
18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by Age and GenderTotal Clients=235 Male Female
73
162
0 25 50 75 100 125 150 175
Drug
Alcohol
Number of Clients
Number of Clients by Presenting Problem
1
1
4
16
22
0 5 10 15 20 25
Completed program
No Show
Client did not return
Discharged
Self Discharge
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 72
Youville Residential Society of Alberta
The Youville Residential Society offers recovery facilities for women experiencing the co-occurring issues of addiction, mental health distress and a history of abuse. Youville promotes recovery by providing holistic counselling and programming services to meet the physical, emotional, spiritual, occupational, and social needs of each client.
For women who are mothers and who might otherwise avoid recovery for fear of being separated from their children, Youville additionally offers accommodations and programs that keep families intact and that allow mothers and their children to remain together during recovery.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education - 51 1430
Skills - 51 500 Counselling/Peer Support
- 51 720
2012-2013 Referrals - New Enrolments 48 Overall Registrations 48 Unique Individuals Served 48 Discharges 37
2013-2014 -
36
47 46 40
2014-2015 -
51
51 47 21
Data was collected in a different format for the 2011-2012 fiscal year and cannot be reported. Referral and wait time information are not available.
Wait time information is not available.
Wait Time
Prevention and Promotion Activity Totals # Sessions # Attendees Hours Clients 2 18 -
Training Activity Totals
# Sessions # Attendees Hours
Clients 2 18 -
Professional in house
5 9 -
Professional off site 5 6 -
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 73
Youville Residential Society of Alberta
Client Statistics 2014-2015: Source Program Statistics
Note: 4 clients have an unknown place of residence.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Female, 51, 100%
Number of Clients by GenderTotal Clients=51
2
30
6
10
3
0
5
10
15
20
25
30
35
18‐24 25‐34 35‐44 45‐54 55‐64
Age in Years
Number of Clients by AgeTotal Clients=51
1
3
4
10
13
29
113
0 25 50 75 100
Eating Disorders
Dissociative Disorders
Bipolar Disorders
Trauma‐Related Disorders
Anxiety Disorders
Depressive Disorders
Psychosocial Factors
Number of Clients
Number of Clients by Diagnostic Category
Calgary NW; 6; 13%
Calgary SW; 5; 11%
Calgary NE; 3; 6%
Calgary SE; 3; 6%
Other; 30; 64%
Number of Clients by Place of ResidenceTotal Clients=47
Discharge disposition information is not available.
Discharge Disposition
6
8
16
17
0 5 10 15 20
Emergency Services
Counselling
Shelter
Psychiatrist
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 74
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 75
Addiction & Mental Health Year End Service Summary
Child & Adolescent Contracted Services
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 76
Aspen - Residential Addictions Program
Aspen collaborates with Youth Addiction Services to provide residential support to families participating in the Intensive Day Treatment Program. Aspen's Community Support Home program provides a safe and secure living environment for up to six adolescents while they attend treatment. Families accessing a support home are either from out of town or are those in need of additional respite/support while their daughter/son are in treatment. Located throughout Calgary, support homes provide adolescent clients with a temporary home, meals, transportation, supervision, recreational opportunities, life skills training and encouragement.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 56 - Indirect Activities 8 -
Length of stay information is not available.
Length of Stay
Prevention and Promotion Activity Totals # Sessions # Attendees Hours Professional off-site 1 9 - Public 1 10 -
2012-2013 Referrals - New Enrolments 5 Overall Registrations - Unique Individuals Served - Discharges 5
2013-2014 -
10
10 10 9
2014-2015 -
4
5 5 5
Data for previous years was not received in the same format therefore not all information is available. Referral, wait time, and gender information are not available.
Wait time information is not available.
Wait Time
Training Activity Totals # Sessions # Attendees Hours Professional off-site 1 3 -
Individual; 55; 98%
Family with Client; 1; 2%
Number of Direct Activities
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 77
Aspen - Residential Addictions Program
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
5
0
1
2
3
4
5
6
0‐17
Age in Years
Number of Clients by AgeTotal Clients=5
Gender information is not available.
Gender
2
2
0 1 2 3
Psychosocial Factors
Anxiety Disorders
Number of Clients
Number of Clients by Diagnostic Category
Other; 4; 80%
Calgary NE; 1; 20%
Number of Clients by Place of ResidenceTotal Clients=5
2
0 1 2 3
Completed service
Number of Clients
Number of Clients by Discharge Disposition
1
0 1 2
Community Agency
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 78
Calgary Family Therapy Centre
The Calgary Family Therapy Centre is a clinical outpatient treatment program which provides specialized services in family therapy. Professional therapists work with families whose children are experiencing emotional or behavioural problems with the goal of enabling families to develop their own methods of managing problems more effectively.
The Calgary Family Therapy Centre also provides ongoing teaching and serves as a base for conceptual research in family therapy. The orientation of the program is specialized in that the major emphasis is placed on working with the family group rather than with individuals.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source N/A
Registered Client Activity Totals Number Duration (Hours) Direct Activities - - Indirect Activities - -
The average length of stay from enrolment to discharge for Calgary Family Therapy Centre is 189 days
Length of Stay
2012-2013 Referrals 450 New Enrolments - Overall Registrations 471 Unique Individuals Served - Discharges 451
2013-2014 -
603
- -
553
2014-2015 500
458
- -
498
Activity and discharge disposition information are not available. Client statistics are reported for the number of new enrolments.
Average wait time from referral to start of service is 23 days.
Wait Time
Activity information is not available.
Number of Direct Activities
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 79
Calgary Family Therapy Centre
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 201, 44%
Female, 257, 56%
Number of Clients by GenderTotal Clients=458
61 54 62
86
105
79
10
0
20
40
60
80
100
120
0‐7 8‐9 10‐11 12‐13 14‐15 16‐17 >17
Age in Years
Number of Clients by AgeTotal Clients=457
Note: 1 client has an unknown date of birth.
67
34
35
39
46
49
61
61
67
204
0 100 200 300
Other
Unsocialized Aggressive Behaviour
Bereavement/Abandonment/Loss
Fears/Phobias/Panic Attacks
Suicidal Ideation/Threats
Depressive Symptons
Sibling Rivalry Conflict
Suicidal Behaviour/Self harm
School Concerns/Refusal
Parent Child Conflict
Number of Clients
Number of Clients by Presenting Problem
Calgary NW; 128; 28%
Calgary SW; 105; 23%
Calgary SE; 84; 19%
Calgary NE; 68; 15%Other; 70;
15%
Number of Clients by Place of ResidenceTotal Clients=455
Note: 1 client has an unknown place of residence.
Discharge disposition information is not available.
Discharge Disposition
149
18
18
20
34
294
0 100 200 300 400
Other
Family Physician
Psychiatrist
Psychiatrist
Private Counselling
None Needed
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 80
Enviros Wilderness School Association
Enviros is a non-profit organization that is committed to enhancing the quality of family life in Alberta. They engage children, youth, adults and families in experientially based opportunities and community participation to learn and develop skills that foster resilience.
Enviros has a total of 14 programs, of which the Enviros Base Camp program is funded by Alberta Health Services. Base Camp provides an intensive, adventure-based residential treatment program for youth 12 to 18 years of age and their families.
Wait Time and Length of Stay: Source Program Statistics The box plots show how wait time and length of stay are distributed. The dark lines in the boxes represent the median.
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Days) Direct Activities - 2469 Indirect Activities - -
Wait time information is not available.
Wait Time
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
2012-2013 Referrals - New Enrolments 51 Overall Registrations 60 Unique Individuals Served 48 Discharges 45
2013-2014 -
34
38 38 33
2014-2015 -
39
44 43 37
Referral and wait time information are not available.
Overnight Staffed
Residence; 2469; 100%
Number of Direct Activity Days
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 81
Enviros Wilderness School Association
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source N/A
Number of Clients by Residence Total Clients=44
44
0 10 20 30 40 50
Drugs
Number of Clients
Number of Clients by Presenting Problem
Referral information is not available.
Referrals to Other Programs
Discharge disposition information is not available.
Discharge Disposition
2
18
9
1
12
2
0
5
10
15
20
12‐14 15‐17 18‐24
Age in Years
Number of Clients by Age and GenderTotal Clients=44
Male Female
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 82
Hull Services - Youth Detox Program
The Voluntary Detoxification and Stabilization program provides support for youth 12 to 18 years of age during the initial stages of recovery from substance abuse and prepares them for further treatment. Group/individual counselling focuses on self care, education regarding patterns of abuse, and provides strategies for breaking those patterns.
Family supports are offered to youth and their family by AHS workers. The youth are supported in their transition from detoxification either into further treatment or other appropriate placements. The program is six to ten days in duration, depending on the individuals’ circumstances.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 969 - Indirect Activities 818 -
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees Hours Education 594 1690 -
2012-2013 Referrals - New Enrolments 146 Overall Registrations 150 Unique Individuals Served 73 Discharges 147
2013-2014 -
176
179 -
175
2014-2015 -
172
176 157 170
Referral, wait time, and length of stay information are not available.
Wait time information is not available.
Wait Time
Individual; 969; 100%
Number of Direct Activities
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 83
Hull Services - Youth Detox Program
Client Statistics 2014-2015: Source Program Statistics
Note: 5 clients have an unknown place of residence.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 108, 61%
Female, 68, 39%
Number of Clients by GenderTotal Clients=176
6
35
122
13
0
20
40
60
80
100
120
140
12‐13 14‐15 16‐17 >17
Age in Years
Number of Clients by AgeTotal Clients=176
Diagnosis information is not available.
Diagnosis
Calgary SE; 41; 24%
Calgary SW; 31; 18%
Calgary NW; 24; 14%
Calgary NE; 13; 8%
Other; 62; 36%
Number of Clients by Place of ResidenceTotal Clients=171
12
45
131
0 25 50 75 100 125 150
Went to Other Program
Withdrew from Service
Completed Service
Number of Clients
Number of Clients by Discharge Disposition
1
1
2
2
2
16
0 5 10 15 20
Other
Non AHS Community Agency
Alex Youth Health
Drug/Alcohol Counselling
Hospital
AHS Treatment
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 84
Wood’s Homes - Community Resource Team
The Community Resource Team (CRT) offers immediate 24/7 crisis support and counselling to youth and their families as well as individuals in the Calgary Zone over the phone, via text or instant messaging (9:00 am to 10:00 pm) or in face to face meetings in a family’s home or in the community.
Risk assessments (suicide, self-harm, domestic violence) and safety plans, specific information or community resources, counselling or general support and intervention suggestions such as access to the Wood’s Homes Stabilization Program are all offered by professional counsellors. CRT also works with other crisis services.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 771 - Indirect Activities 11712 -
Length of stay information is not available.
Length of Stay
2012-2013 Referrals -
New Enrolments 2642
Overall Registrations 11557 Unique Individuals Served - Discharges -
2013-2014 -
-
11838 5787
-
2014-2015 -
-
11692 5388
-
Referral, wait time, length of stay and discharge disposition information are not available.
Face to Face, Individual; 771; 100%
Number of Direct Activities
Wait time information is not available.
Wait Time
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 85
Wood’s Homes - Community Resource Team
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source N/A
Male, 2202, 20%
Female, 8895, 80%
Number of Clients by GenderTotal Clients=11,097
4911
1304
3318
1690
660
1000
2000
3000
4000
5000
6000
0‐17 18‐24 25‐39 40‐59 >59
Age in Years
Number of Clients by AgeTotal Clients=11,289
509
745
821
1078
1336
2365
0 1000 2000 3000
Family Relationship Issues
Suicide/Self‐Harm
Parenting Issues
Parent/Child Relationship Issues
Behavioural Issues
Mental Health Issues/Concerns
Number of Clients
Number of Clients by Presenting Problem
Note: 595 clients have an unknown gender.
Calgary SW; 2819; 24%
Calgary NE; 2770; 24%
Calgary NW; 2921; 25%
Calgary SE; 1224; 10%
Other; 1958; 17%
Number of Clients by Place of ResidenceTotal Clients=11692
Referral information is not available.
Referrals to Other Programs
Discharge disposition information is not available.
Discharge Disposition
Note: 403 clients have an unknown date of birth.
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 86
Wood’s Homes - Eastside Family Centre
The Eastside Family Centre (EFC) provides immediate, accessible and affordable mental health treatment services to the general public on a self-referred walk-in basis. Brief therapy (up to 6 sessions) is available to complex adolescents and their families through a focused counselling service offered through Access Mental Health.
Eastside Family Centre offers services to youth, individuals, couples and families experiencing a range of mental health and relationship concerns including: parent/adolescent conflict, identified mental health illnesses, domestic violence, job stress, and thoughts of suicide.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 3155 3161 Indirect Activities 2821 235
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 2462 Overall Registrations 2462 Unique Individuals Served 2462 Discharges 2462
2013-2014 -
1032
1888 -
2548
2014-2015 -
3162
3162 1687 3046
Referral, length of stay, and discharge disposition information are not available.
Face to Face, Individual; 3147; 100%
Face to Face, Group; 8; 0%
Number of Direct Activities
18
16
15
15.5
16
16.5
17
17.5
18
18.5
2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Minutes
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 87
Wood’s Homes - Eastside Family Centre
Client Statistics 2014-2015: Source Program Statistics
Note: 7 clients have an unknown gender.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 1304, 41%
Female, 1851, 59%
Number of Clients by GenderTotal Clients=3155
412 405
974
695
514
237104
0
200
400
600
800
1000
1200
0‐17 18‐24 25‐34 35‐44 45‐54 55‐64 >64
Age in Years
Number of Clients by AgeTotal Clients=3341
1164
108
113
146
166
195
337
469
579
804
0 500 1000 1500
Other Problems
Divorce/Separation
School Problems
Life Transition
Situational Crisis
Suicide
Parenting Issues
Family Issues
Couple/Relationship Issues
Mental Health Concerns
Number of Clients
Number of Clients by Presenting Problem
Calgary NE; 1180; 40%
Calgary SE; 767; 26%
Calgary NW; 526; 18%
Calgary SW; 334; 12%
Other; 124; 4%
Number of Clients by Place of ResidenceTotal Clients=2931
Discharge disposition information is not available.
Discharge Disposition
Note: 196 clients have an unknown place of residence.
15
17
17
32
33
0 10 20 30 40
Children's Services
Hospital
Mental Health Outpatient
Physician
Wood's Services
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 88
Wood’s Homes - Exceptional Needs Program
The Exceptional Needs Program (ENP) provides intensive, individualized mental health treatment for adolescents 12-17 years of age and their families. The purpose of the program is to provide short-term intensive, individualized mental health treatment for adolescents and their families in a residential therapeutic environment.
The ENP is designed to accommodate youth with serious emotional, cognitive mental health or medical problems. The program works with families to develop a coordinated approach to helping youth make a successful transition back to their communities, and connects with other professionals working with the family for follow-up.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 615 4395 Indirect Activities 992 3892
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 49 Overall Registrations 55 Unique Individuals Served 52 Discharges 50
2013-2014 -
74
78 72 74
2014-2015 -
68
72 72 67
This program is a partnership between Alberta Health Services and Wood’s Homes. The data reported here reflects the Wood’s Homes component.
Group Activity Totals # Sessions # Attendees Hours
Leisure/Recreational & Informational
250 70 545
Face to Face, Group; 528;
86%
Face to Face, Individual; 87; 14%
Number of Direct Activities
30
9 9
0
5
10
15
20
25
30
35
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 89
Wood’s Homes - Exceptional Needs Program
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 24, 33%
Female, 48, 67%
Number of Clients by GenderTotal Clients=72
1
13
31
16
11
0
5
10
15
20
25
30
35
10‐11 12‐13 14‐15 16‐17 >17
Age in Years
Number of Clients by AgeTotal Clients=72
7
3
3
13
15
24
25
28
44
47
0 20 40 60
Other Disorders
Sexual Dysfunctions
Bipolar Disorders
Personality Disorders
Disruptive and Conduct Disorders
Anxiety Disorders
Neurodevelopmental Disorders
Depressive Disorders
Trauma‐Related Disorders
Psychosocial Factors
Number of Clients
Number of Clients by Diagnostic Category
Calgary SE; 24; 33%
Calgary NW; 17; 24%
Calgary NE; 16; 22%
Calgary SW; 9; 13%
Other; 6; 8%
Number of Clients by Place of ResidenceTotal Clients=72
Discharge disposition information is not available.
Discharge Disposition
1
1
2
3
65
0 10 20 30 40 50 60 70
Transitions
Calgary Family Therapy Centre
Hospital
Withdrew from program
In Home Support
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 90
Wood’s Homes - Exceptional Needs Program - In Home
The Exceptional Needs Program (ENP) provides intensive, individualized mental health treatment for adolescents 12-17 years of age and their families. The purpose of the program is to provide short-term intensive, individualized mental health treatment for adolescents and their families in a residential therapeutic environment.
The ENP is designed to accommodate youth with serious emotional, cognitive mental health or medical problems. The program works with families to develop a coordinated approach to helping youth make a successful transition back to their communities, and connects with other professionals working with the family for follow-up.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours)
Direct Activities 180 376 Indirect Activities 407 478
Length of stay information is not available.
Length of Stay
2012-2013
Referrals - New Enrolments 25 Overall Registrations 84 Unique Individuals Served 84 Discharges 29
2013-2014
-
26
115 115 23
2014-2015
-
23
131 131 27
This program is a partnership between Alberta Health Services and Wood’s Homes. The data reported here reflects the Wood’s Homes component.
Face to Face, Individual; 172; 96%
Face to Face, Group; 8; 4%
Number of Direct Activities
Group Activity Totals
# Sessions # Attendees Hours
Leisure/Recreational & Informational
8 21 24
Wait time information is not available.
Wait Time
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 91
Wood’s Homes - Exceptional Needs Program - In Home
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 54, 39%
Female, 86, 61%
Number of Clients by GenderTotal Clients=140
1
27
62
50
0
10
20
30
40
50
60
70
10‐11 12‐13 14‐15 16‐17
Age in Years
Number of Clients by AgeTotal Clients=140
1
1
3
3
5
20
30
33
35
0 20 40
Bipolar Disorders
Obsessive‐Compulsive Disorders
Other Mental Disorders
Personality Disorders
Disruptive and Conduct Disorders
Anxiety Disorders
Neurodevelopmental Disorders
Trauma‐Related Disorders
Depressive Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 46; 33%
Calgary SE; 27; 19%
Calgary NW; 25; 18%
Calgary NE; 23; 16%
Other; 19; 14%
Number of Clients by Place of ResidenceTotal Clients=140
Discharge disposition information is not available.
Discharge Disposition
10
0 5 10 15
Counselling
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 92
Wood’s Homes - Home Connections Program
Home Connections is a school based family support program that provides culturally-sensitive, in-home support services to children, youth and families in their home, school and community settings. This program works with children up to 18 years of age and offers family-centered support to help family members improve their relationships.
The primary aim is to enhance individual and family competencies and promote healthy growth, development, and well-being. This is achieved by assisting parents and caregivers with healthy and effective parenting techniques, addressing relational issues as well as behavioural issues, and linking families to community supports.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1561 1122 Indirect Activities 711 1832
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 8 Overall Registrations 58 Unique Individuals Served 58 Discharges 17
2013-2014 -
29
70 70 42
2014-2015 -
15
44 44 15
Referrals, wait time and length of stay information are not available.
Group Activity Totals # Sessions # Attendees Hours Mental Health Group
54 35 80
Wait time information is not available.
Wait Time
Telephone /Email; 1116;
71%
Individual & Family; 390;
25%
Group; 55; 4%
Number of Direct Activities
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 93
Wood’s Homes - Home Connections Program
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 35, 80%
Female, 9, 20%
Number of Clients by GenderTotal Clients=44
1
3
5
1412
6
3
0
2
4
6
8
10
12
14
16
0‐7 8‐9 10‐11 12‐13 14‐15 16‐17 >17
Age in Years
Number of Clients by AgeTotal Clients=44
1
3
7
12
13
40
76
92
0 50 100
Schizophrenia Spectrum Disorders
Obsessive‐Compulsive Disorders
Bipolar Disorders
Depressive Disorders
Trauma‐Related Disorders
Anxiety Disorders
Neurodevelopmental Disorders
Psychosocial Factors
Number of Clients
Number of Clients by Diagnostic Category
Calgary SW; 20; 45% Calgary SE;
11; 25%
Calgary NW; 6; 14%
Calgary NE; 6; 14%
Other; 1; 2%
Number of Clients by Place of ResidenceTotal Clients=44
1
1
1
2
8
0 2 4 6 8 10
Transitioned to community school
Moved out of province
Student discharged home
Withdrew from program
Transitioned to mental health class
Number of Clients
Number of Clients by Discharge Disposition
1
2
4
8
28
0 10 20 30
Vocational/Employment
Psychiatrist
Recreational Activities
Financial Assistance
Food Bank
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 94
Wood’s Homes - School Based Treatment & Learning Centre
The School Based Treatment & Learning Centre (SBTLC) offers opportunities for achieving academic, emotional, and social success to young people and families with previous unsuccessful school experiences. An ecological approach works with youth in the context of family, school, and community to enhance skills and reconnect to the community.
SBTLC aims to create an environment that encourages young people to learn through capacity building in academics, increased wellness, a strengthened sense of citizenship, and connection between peers, family, school, and community. The treatment model is based around identifying and working from the strengths of both the youth and their families.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours)
Direct Activities 4226 39522 Indirect Activities 11029 7938
Length of stay information is not available.
Length of Stay
Group Activity Totals # Sessions # Attendees
Re-entry Meetings 29 2-6
Debriefs 84 5-20
Treatment Agreements 20 3-6
Intake Admissions 22 4-6
Other Groups 636 ~192
Hours
31
64
21
32
321
2012-2013
Referrals -
New Enrolments 49 Overall Registrations 69 Unique Individuals Served 69 Discharges 26
2013-2014
-
22
62 62 27
2014-2015
-
32
55 55 34
Data for this program is reported for July 1, 2013 to June 30, 2014. Referral and length of stay information are not available.
14
3 3
0
2
4
6
8
10
12
14
16
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Face to Face, Individual; 3095; 73%
Face to Face, Group; 1131;
27%
Number of Direct Activities
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 95
Wood’s Homes - School Based Treatment & Learning Centre
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 46, 88%
Female, 6, 12%
Number of Clients by GenderTotal Clients=52
10
29
13
0
5
10
15
20
25
30
35
11‐12 13‐14 15‐16
Age in Years
Number of Clients by AgeTotal Clients=52
30
11
12
18
34
34
0 10 20 30 40
Other Problems
Parent/Child Relationship Issues
Client Addictions Issues
Anger Management
Behavioural Issues
School Problems
Number of Clients
Number of Clients by Presenting Problem
Calgary SE; 13; 25%
Calgary NW; 13; 25%
Calgary SW; 8; 15%
Calgary NE; 15; 29%
Other; 3; 6%
Number of Clients by Place of ResidenceTotal Clients=52
3
4
55
0 20 40 60
Client withdrew from service
Unplanned Discharges
Completed service
Number of Clients
Number of Clients by Discharge Disposition
18
2
3
4
23
36
37
53
0 10 20 30 40 50 60
Other
Housing Services
Psychiatry
Hospital Inpatient
Addiction Services
Within own Organization
Food Bank
Emergency Services
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 96
Wood’s Homes - School Based Treatment & Learning Centre - In Home
The School Based Treatment & Learning Centre (SBTLC) offers opportunities for achieving academic, emotional, and social success to young people and families with previous unsuccessful school experiences. An ecological approach works with youth in the context of family, school, and community to enhance skills and reconnect to the community.
SBTLC aims to create an environment that encourages young people to learn through capacity building in academics, increased wellness, a strengthened sense of citizenship, and connection between peers, family, school, and community. The treatment model is based around identifying and working from the strengths of both the youth and their families.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 1012 649 Indirect Activities 3874 2566
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 49 Overall Registrations 69 Unique Individuals Served 69 Discharges 26
2013-2014 -
32
71 71 32
2014-2015 -
25
63 63 32
Data for this program is reported for July 1, 2013 to June 30, 2014. Referral and length of stay information are not available.
Face to Face, Individual; 520; 51% Face to Face,
Group; 492; 49%
Number of Direct Activities
Group Activity Totals
# Sessions # Attendees Hours Re-entry Meetings 27 2-6 31 Debriefs 65 5-20 65 Treatment Agreements 20 3-6 21 Intake Admissions 15 4-6 31.5 Group Lunches 14 40 31.5 CMR 33 4-20 44.5
14
3 3
0
2
4
6
8
10
12
14
16
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 97
Wood’s Homes - School Based Treatment & Learning Centre - In Home
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 55, 87%
Female, 8, 13%
Number of Clients by GenderTotal Clients=63
7
29
24
3
0
5
10
15
20
25
30
35
12‐13 14‐15 16‐17 >17
Age in Years
Number of Clients by AgeTotal Clients=63
1
3
5
5
6
35
41
0 10 20 30 40 50
Obsessive‐Compulsive Disorders
Substance‐Related Disorders
Depressive Disorders
Anxiety Disorders
Trauma‐Related Disorders
Disruptive and Conduct Disorders
Neurodevelopmental Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NE; 19; 30%
Calgary SE; 16; 25%
Calgary NW; 16; 25%
Calgary SW; 11; 18%
Other; 1; 2%
Number of Clients by Place of ResidenceTotal Clients=63
13
2
7
9
0 5 10 15
Other
Client Moved
Completed Service
Withdrew from Service
Number of Clients
Number of Clients by Discharge Disposition
1
3
9
11
37
50
0 20 40 60
Housing Services
Hospital impatient
Wtihin Own Organization
Drug/Alcohol Counseling
Food Bank
Emergency Services
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 98
Wood’s Homes - Stabilization Program
The Stabilization Program provides services for families with adolescents experiencing serious family crises. It provides a temporary placement for adolescents with family mediated visits to stabilize the crisis situation. The program also advocates and links families to community services to sustain and support healthy family interaction.
The Community Resource Team with Wood’s Homes (CRT) and hospitals are the primary referral sources for the program as they identify families who require intensive crisis placement for their adolescents. When the assessment of the crisis reveals the family requires more intrusive interventions, CRT makes a referral to the Stabilization Program.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 81 8163 Indirect Activities 178 16236
2012-2013 Referrals - New Enrolments 145 Overall Registrations 149 Unique Individuals Served 91 Discharges 148
2013-2014 -
132
134 121 131
2014-2015 -
141
141 31 141
Referral and length of stay information are not available.
Face to Face, Individual; 44; 54% Face to Face,
Group; 37; 46%
Number of Direct Activities
Group Activity Totals # Sessions # Attendees Hours Leisure/Recreational and Informational
24 144 24
Length of stay information is not available.
Length of Stay
The average wait time from referral to start of service is 0 days.
Wait Time
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 99
Wood’s Homes - Stabilization Program
Client Statistics 2014-2015: Source Program Statistics
Note: 7 clients have an unknown place of residence.
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 72, 51%
Female, 69, 49%
Number of Clients by GenderTotal Clients=141
46
48
45
43
44
45
46
47
48
49
12‐13 14‐15 16‐17
Age in Years
Number of Clients by AgeTotal Clients=141
2
4
12
16
44
0 20 40 60
Substance‐Related Disorders
Personality Disorders
Obsessive‐Compulsive Disorders
Anxiety Disorders
Neurodevelopmental Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary NW; 45; 33%
Calgary SE; 31; 23%
Calgary SW; 17; 13%
Calgary NE; 17; 13%
Other; 24; 18%
Number of Clients by Place of ResidenceTotal Clients=134
1
2
4
7
0 2 4 6 8
PCHAD
Youth Shelter
Family Friends
Did Not Return Home
Number of Clients
Number of Clients by Discharge Disposition
141
0 50 100 150
Distress Centre
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 100
Wood’s Homes - Stabilization Program - In Home
The Stabilization Program provides services for families with adolescents experiencing serious family crises. It provides a temporary placement for adolescents with family mediated visits to stabilize the crisis situation. The program also advocates and links families to community services to sustain and support healthy family interaction.
The Community Resource Team with Wood’s Homes (CRT) is the primary referral source for the program as they identify families who require intensive crisis placement for their adolescents. When the assessment of the crisis reveals the family requires more intrusive interventions, CRT makes a referral to the Stabilization Program.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source N/A
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 116 187 Indirect Activities 286 217
Length of stay information is not available.
Length of Stay
2012-2013 Referrals - New Enrolments 59 Overall Registrations 88 Unique Individuals Served 88 Discharges 73
2013-2014 -
37
51 51 51
2014-2015 -
71
71 71 50
Referral, wait time, length of stay and discharge disposition information are not available.
Face to Face, Individual; 110; 95%
Face to Face, Group; 6; 5%
Number of Direct Activities
Wait time information is not available.
Wait Time
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 101
Wood’s Homes - Stabilization Program - In Home
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 33, 46%
Female, 38, 54%
Number of Clients by GenderTotal Clients=71
3
18
38
12
0
5
10
15
20
25
30
35
40
10‐11 12‐13 14‐15 16‐17
Age in Years
Number of Clients by AgeTotal Clients=71
1
1
1
6
7
15
27
37
0 10 20 30 40
Running Away
Sexual Concerns
Self Esteem
Suicide/Self‐Harm
Drugs and Alcohol
Anger/Threats/Potential Violence
Parent/Child Relationship Issues
Mental Health Issues/Concerns
Number of Clients
Number of Clients by Presenting Problem
Calgary SE; 19; 27%
Calgary SW; 13; 18% Calgary NE;
11; 15%
Calgary NW; 7; 10%
Other; 21; 30%
Number of Clients by Place of ResidenceTotal Clients=71
Discharge disposition information is not available.
Discharge Disposition
7
33
0 10 20 30 40
RecreationalActivities
Counselling
Number of Referrals
Number of Referrals to Other Programs
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 102
YWCA Community, Parent and School Support (COMPASS)
The YWCA COMPASS Program provides in-home parenting education and support to families with children 0-12 years of age. The program’s mandate is to serve families with children that present emotional, social and behavioural challenges. The philosophy is that the family is the most important factor to affect the functioning of the child.
Key goals are aimed at increasing the behavioural, social, and emotional functioning of the children, the family’s awareness and access to community resources and the family self-sufficiency and well-being. Families are assisted in recognizing their strengths and capacities to address issues and concerns impeding positive healthy family dynamics.
Program Statistics: Source Program Statistics For information on interpreting the program and client statistics presented in this report, see Appendix A.
Wait Time and Length of Stay: Source Program Statistics
Activity Statistics 2014-2015: Source Program Statistics
Registered Client Activity Totals Number Duration (Hours) Direct Activities 8244 - Indirect Activities 2596 -
The average length of stay from enrolment to discharge for COMPASS is 231 days.
Length of Stay
2012-2013 Referrals 225 New Enrolments 139 Overall Registrations 225 Unique Individuals Served 225 Discharges 146
2013-2014 192
113
192 192 119
2014-2015 306
133
206 206 115
101
135
99
0
20
40
60
80
100
120
140
160
2012‐2013 2013‐2014 2014‐2015
Enrolment Year
Average Wait Time in Days
Family With Client; 7361;
89%
Individual; 883; 11%
Number of Direct Activities
Prevention and Promotion Totals # Sessions # Attendees Hours Professionals 6 144 -
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 103
YWCA Community, Parent and School Support (COMPASS)
Client Statistics 2014-2015: Source Program Statistics
Referral and Discharge Disposition Statistics 2014-2015: Source Program Statistics
Male, 150, 73%
Female, 56, 27%
Number of Clients by GenderTotal Clients=206
81
65
48
12
0102030405060708090
0‐7 8‐9 10‐11 12‐13
Age in Years
Number of Clients by AgeTotal Clients=206
1
5
5
27
28
40
125
0 50 100 150
Obsessive‐Compulsive Disorders
Trauma‐Related Disorders
Depressive Disorders
Disruptive and Conduct Disorders
Anxiety Disorders
Other Mental Disorders
Neurodevelopmental Disorders
Number of Clients
Number of Clients by Diagnostic Category
Calgary SE; 67; 33%
Calgary NW; 54; 26%
Calgary SW; 52; 25%Calgary NE;
33; 16%
Number of Clients by Place of ResidenceTotal Clients=206
215
44
61
78
80
106
0 50 100 150 200 250
Other
Basic Needs/Financial/Housing
Counselling/Play Therapy
Recreational Programs
Other YWCA Programs
Medical/Mental Health
Number of Referrals
Number of Referrals to Other Programs
8
5
6
9
18
69
0 50 100
Other
Unable to Contact
Referred to Another Program
Moved Out of Area
Closed‐Some Service Delivered
Completed Service, No Follow‐Up
Number of Clients
Number of Clients by Discharge Disposition
Addiction & Mental Health ‐ Child & Adolescent Contracted Services
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone 104
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Addiction & Mental Health ‐ Adult Contracted Services
Addiction & Mental Health Year End Service Summary
Glossary & Appendix
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Glossary of Terms TERM DEFINITION
Activity Statistics A summary of registered client activities provided by the service, including direct or indirect activities. Some programs may also collect other relevant program activities. Note: Different activity statistics are collected for each program used and caution should be taken in comparing this data across programs.
Addiction Addiction is a primary, chronic disease, characterized by impaired control over the use of a psychoactive substance and/or behaviour.
Age For this report, a client’s age in years is calculated as of their enrolment date within the service.
Assessment An investigation into the client’s status and related factors, required to identify service needs and the type, level and frequency of service interventions required to meet those needs.
Client An individual receiving service. This term is generally used for community and outpatient services.
Client Statistics (or Patient Statistics) A summary of client/patient statistics including age and gender, place of residence and diagnostic categories or presenting problems. Unless otherwise specified, this information is reported for overall registrations within the service.
Clinic A facility, a service within a facility or a specific provider that provides a specific activity or group of activities.
Detox (or Detoxification) Treatment and/or rehabilitation activities provided for clients whose biomedical, emotional and/or behavioural problems are severe enough to require individualized medical/psychiatric care until stabilized. The treatment is intended to assist the individual in stabilizing and managing his/her medical/ psychiatric problems, while also addressing the addiction problem or to allow for referral to appropriate treatment service.
Diagnostic Category Typically includes both formal diagnoses as well as provisional diagnoses from the DSM-5 diagnostic categories. For this report, the graph represents all diagnoses, not just the principal one. For more information, please refer to the Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition.
Direct Activities Appointments, sessions, contacts, interventions, or procedures with client(s) or those that directly impact the client’s treatment.
Discharge Termination of a client from a service and/or program or provider. The number of discharges reported include all client registrations with a discharge date during the reporting period.
Discharge Disposition (also known as Discharge Status)
The client’s anticipated location or status following discharge (e.g. discharged home, admitted to hospital).
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Glossary of Terms TERM DEFINITION
Gender For this report, gender is reported in the following categories: Male, Female, Other.
Group A collection of individuals based on specific criteria receiving services (e.g. therapy group). Note: Group activity is tracked differently depending on the program.
Indirect Activities Contacts or interventions related to, but not directly involving, the client (s), (e.g. Consultation, Documentation).
Intervention Activities undertaken to address the client’s needs. May include information, guidance, education, therapy, treatment, personal support and support services.
Length of stay (LOS) (also known as Treatment Duration)
A term used to measure the duration of a single episode of care for a client. Length of stay is measured as the time between enrolment date and discharge date.
Mean The average of a range of numbers.
Median The middle value in a range of values arranged in sequence by size.
New Enrolments (or Admissions) The number of clients/patients enrolled/admitted into the service during the given reporting period. This includes all client registrations with an enrolment date during the reporting period.
Outpatient Treatment Treatment provided on a non-residential basis, usually in a regularly scheduled session. A client who is not an inpatient (not hospitalized) but instead is cared for elsewhere - as in a doctor's office, clinic, or treatment centre. Outpatient care is also called ambulatory care.
Overall Registrations (also known as Existing Registrants)
A count of all clients/patients with an open enrolment in the service at any point in time during the given reporting period.
Patient An individual receiving service. This term is generally used for inpatient services.
Place of Residence The principle residence that a client claims as their permanent home or principal establishment and to where, whenever they are absent, they intend to return. Note: In most cases, place of residence is determined by a client’s postal code. Should a client move within the reporting period, the postal code may be updated. Therefore the place of residence will be reflective of the most current postal code only.
Presenting Problem The problem(s) that a client/patient presents with. Presenting problems may include diagnoses (e.g. depression) as well as other problems (e.g. abuse).
Program Organization of single or multiple services.
Addiction & Mental Health Contracted Services Report 2014-2015 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Glossary of Terms TERM DEFINITION
Referral A request for service or consult from a professional, person, or group; a person whose case has been referred to a specialist or professional group. The number of referrals reported includes all client registrations with a referral date during the reporting period.
Referral Disposition The client’s anticipated destination (i.e. referred to sources) following discharge (e.g. Community Agency, Mental Health Service).
Unique Individuals Served A count of all unique individual clients with an open enrolment in the service during the given reporting period. Repeat clients to a service are only counted once.
Wait Time Measured as the time between referral date and enrolment date. This can be measured as an average (mean) or median (the middle number in a given sequence of numbers). Also refers to the length of time a client remains on a waiting list prior to enrolment into a service.
Addiction & Mental Health Contracted Services Report 2014-2015 109 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Appendix A: Program and Client Statistics
Program Statistics:
Referrals The number of referrals includes a count of all client registrations with a referral date during the fiscal year.
New Enrolments The number of new enrolments includes a count of all client registrations with an enrolment date during the fiscal year. If the same client is enrolled to the service more than once, each enrolment would be counted. Overall Registrations The number of overall registrations (also referred to as existing registrants) includes a count of all clients with an open enrolment to the service at any point in time during the fiscal year. Unique Individuals Served The number of unique individuals served includes a count of all unique clients with an open enrolment to the service at any point in time during the fiscal year. Repeat clients to the service are only counted once. Discharges The number of discharges includes a count of all client registrations with a discharge date during the fiscal year.
Definitions for Community Services:
Program statistics are provided for the last three fiscal years to show service volumes and changes over time. Reviewing trends in available program statistics can be helpful for service monitoring and planning. See below for definitions of the indicators available within the Contracted Services Report.
Wait Time and Length of Stay:
Wait Time
Wait time is measured as the time between referral date and enrolment date. For the purpose of this report, wait time is reported for new enrolments during the fiscal year. For community and outpatient services, wait time generally refers to the number of days that a client remains on a waiting list prior to enrolment into a service.
Length of Stay
Length of stay or treatment duration is measured as the time between enrolment date and discharge date. For the purpose of this report, length of stay is reported for discharges during the fiscal year. Length of stay generally refers to the duration of a single episode of care for a client.
Wait time and length of stay are common performance measures used for providing an indication of how well services are meeting client demand and the length of treatment duration. See below for definitions of wait time and length of stay and information on how to interpret the box plots used for reporting these measures.
Addiction & Mental Health Contracted Services Report 2014-2015 110 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Appendix A: Program and Client Statistics
The box plots below show how wait time and length of stay are distributed: the dark line in the boxes represents
the median wait time or LOS (half the results are below the line, half above); the boxes themselves show times
for the middle half of the patient population (25-75%), and the T-bars indicate the range for approximately 95% of reported wait times and LOS. The circles show outliers and stars show extreme outlying data points. For ease of viewing, only some of the outliers are labelled and major outliers or errors may not be displayed. This method of displaying wait times is better than using statistical measures such as mean or average as it presents the full range of values.
Box Plot Interpretation
Box Plot Examples
Activity Statistics:
Direct Activities
Direct activities typically refer to interventions, procedures, or contacts with clients or those that have a direct impact on the clients’ treatment or care. Some examples include face-to-face individual treatment, family treatment, or group sessions. Indirect Activities
Indirect activities typically refer to interventions, procedures, or contacts related to, but not directly involving the client. Some examples include consultation or collateral activities when the client is not present. Group Activities
Group activities typically refer to group sessions with clients and may provide group therapy, mental health education, recreational activities, etc. Group activities are only applicable for some services.
Client activity statistics are provided for the current fiscal year to show the breakdown of direct activities, indirect activities, and group activities. The specific activities collected vary according to the program. As activity data collection is not standardized, comparisons should not be made across programs.
Addiction & Mental Health Contracted Services Report 2014-2015 111 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
Appendix A: Program and Client Statistics
Client Statistics:
Client demographic statistics are provided for the current fiscal year to show the distribution of age and gender, diagnostic categories, and place of residence information for clients served. This information is typically reported for overall registrations to the service.
Age and Gender
Age in years is reported according to applicable age categories for the population. Age is calculated from the date of birth to the enrolment date with the service. The gender of clients within each age category can be presented within the bar graph or the age and gender can be represented in separate graphs, depending on the data source. Diagnostic Categories
Diagnosis information collected and reported for the majority of services include all diagnoses supplied by the programs and are grouped into diagnostic categories from the DSM-5. The bar graph represents all diagnoses and clients may be represented in more than one diagnostic category as they often have more than one diagnosis. Place of Residence
The place of residence is determined by the client’s postal code. Should a client move within the fiscal year, the postal code may be updated. The place of residence maps reflect various social districts based on the most current postal code only.
Addiction & Mental Health Contracted Services Report 2014-2015 112 Prepared by IM Team of the Decision Support Team, AHS - Calgary Zone
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