achieving end user utopia: a lesson in adoptability 1

Achieving End User Utopia:A LESSON IN ADOPTABILITY

Founder Boston Office 365 User Group

My name is

Mike Dixon

@BostonO365

17 Years in IT

5,000+ seats migrated to o365

Dog lover

5 Fortune 500 clients

Founder Boston Office 365 User Group

Father Dog Lover

Early adopter of all things technology

LegoManiac

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Why do projects fail?

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What is end-user utopia?

1. People use the product at launch2. Product reduces redundancy3. Product increases productivity4. You get a raise for creating such a fine product

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Agenda

1. Executive support2. Focus group3. Training4. Feedback5. Questions

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Exec Support

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Executive support

1. Critical to success2. Get some3. Get it early4. Keep it coming

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Coalition formulation

1. Power … executive influencers and tactical ability2. Expertise … broad set of views from different parts of org.3. Credibility … reputation4. Leadership … drive the change process

- Robert Bogue, The SharePoint Shepherd

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Determine the scope of the project

1.Don't take the original request at face value2.Interview everyone3.Pre-screen for the focus group4.Document Ideas for Phase 2

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Focus group

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Create a focus group

1. Think horizontally2. Think vertically

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Tech vs culture

Technology20%

Corp Culture

80%

Project challenges

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How do we change culture?

1. Involve people2. Explain the change

a) Why is there change?b) How does it make my life better?

3. Train everyonea) Train earlyb) Train oftenc) Never stop training

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Training

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What is Training?

1. Requirement gathering2. Executive presentations 3. Focus group meetings4. Classroom training5. Reoccurring classes

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Feedback

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Feedback

1. Gather as much as possible2. Review it regularly3. Make it part of the process4. Let people know that you got it5. Act on it6. Let them know you acted on it7. Reward them for it

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Questions?FEEDBACK!!

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Thank You!!

Mike DixonSr. Consultant

@BostonO365Mike.Dixon@BostonO365.comwww.BostonO365.com