accessibility as innovation: creating accessible user experiences

Accessibility as InnovationCreating accessible user experiences

Whitney QuesenberyCenter for Civic Design@whitneyq | #aux | slideshare.net/whitneyq

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Everyday accessibility

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Disability: the outcome of the

interaction between a  person

with an impairment and the

environment and attitudinal

barriers she/he may face .

- International Classification of Functioning (ICF)

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Accessibility is a ^ problemwicked

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A wicked problem is

difficult to solve

because the requirements are

incomplete

contradictoryor

changing

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Elections:

Usable

Accessible

Flexible

Secure

Auditable

Affordable

Robust

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I feel like technology is finally catching up with what I truly need.

Glenda Watson Hyatt DoItMyselfBlog.com

1876 2010200019901980

Telephone Fax EmailWalkman

Blackberry

iPod

iPhone

JAWS

VoiceOver

FacebookTwitter

GoogleApple I

Macintosh

IBM PC

iPad

Android

2014

Uber

Square

Instagram

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Two views of scrolling

Images: Mindexchange.com, gregsramplings.com

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Stewart Brand's Pace Layers

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Layers of change

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Illegitimi non

carborundum*

* Change is hard

Photo: mtstcil.org

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Integrate ^ principles

accessibility + UX

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Principles for accessible design

1. People first: designing for differences

2. Clear purpose: well designed goals

3. Solid structure: built to standards

4. Easy interaction: everything works

5. Helpful wayfinding: guides users

6. Clean presentation: supports meaning

7. Plain language: creates conversation

8. Accessible media: supports all senses

9. Universal usability: creates delight

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Map requirements across processes

The spreadsheet can be downloaded from http://rosenfeldmedia.com/books/a-web-for-everyone/resources/

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Take ^ participation seriously

diverse

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Emily

"I want to do everything for myself"

• Graduated from high school and working on a college degree

• Lives in a loft with a group of friends

• Works part-time at a local community center

• Loves her iPad

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Jacob

"The right technology lets me do anything."

• Paralegal, writes case summaries overnight

• Wants to go to law school

• Shares an apartment with a friend

• Complete gadget geek

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Carol Jacob

Lea Emily

Steven

Maria Trevor

Vishnu

Personas from

A Web for Everyone

Personas online at

Rosenfeld Media sites

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Ask a ^ questiondifferent

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http://www.lukew.com/ff/entry.asp?933

Mobile first : : Accessibility first

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Can we write for people who don't read

http://anywhereballot.orghttp://civicdesigning.org/featured-story/rapid-responsive-radical-the-anywhere-ballot-is-born/

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Could a joystick be a

universal input for a voting

system?

Can a ballot be designed

around dual input?

MSU: testing a joystick. CATEA: testing dual switch navigation on EZBallot.

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Are two senses better than one?

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What does it mean to be non-visual?

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Create ^ ways to collaboratebetter

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Be open to everyday expertise

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Find inspiration everywhere

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Get out of the echo chamber

Photos: ITIF AVTI/CATEA

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Change ^ perspectiveeveryone's

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Which of these is innovative

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Accessible UX

Because people come in all shapes

and sizes

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Storytelling for User Experiencewith Kevin Brooks

Global UXwith Daniel Szuc

A Web for Everyonewith Sarah Horton

http://rosenfeldmedia.com/books/a-web-for-everyone/

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Whitney Quesenberywhitneyq@wqusability.comwww.wqusability.com@whitneyq

Center for Civic Designwhitneyq@centerforcivicdesigncenterforcivicdesign.org@ChadButterfly