a real dutch treat: problem gambling and responsible gaming pieter remmers lausanne, march 2005
Post on 21-Dec-2015
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What are we talking about ?• Games of skill / chance
• Problem Gambling
• Recent Trends
• Responsible Gaming
• Company Policy
Why do we gamble?• A chance to win
respect/honour• Play • Entertainment• Availability• A chance to win
money
• A part of the culture• Provides action• Provides escape• A form of problem
solving• Attractive
environments
Games of skill versus Games of chance
The characteristics should always be
looked at in the way they are mixed and
interact. in this process, it may happen
that some characteristics of one and the
same game rather indicate towards a
game of chance, and others towards a
game of skill.
Games of chance; the risks• Illusion of control
• Absence of effective regulation
• Lack of information
• Low access threshold
• Short odd <-> long odd games
• Vulnerable risk-groups
• Neuro-biological aspect
Terminology
1. Non problem gamblers
2. At-risk gamblers
3. Problem gamblers
4. Pathological gamblers
Pathological gambling• Preoccupation • Increasing amounts
of money• Unsuccessful efforts
to control or stop• Escaping problems
• Chasing losses• Lies• Illegal acts• Risk or lost
relationship, job etc• Bail out
Risk Factors for increase of PG
• Continuous games
• Accessibility
• Easy use
• Rapid event frequency
• Quickly reinvested winnings
• Easy accessible money
Risk Factors for increase of PG
• Lack of information
• Increased social accessibility
• Lack of education
• Low outlays and variable stakes
• Appeal of technology
Four strategies to promote RG
• Environment of the product• Awareness through public
education• Staff education / training • Awareness through software
tools
Context of policy • Licensing, technical operation• Privacy • Audit and inspections • Credit gambling • Money laundering • Taxation • Age verification • Customer led time limits
Context of policy• Reality checks within game play • Customer led spend limits • Player exclusions• Third party complaints• Training and support of staff • Links to problem gambling information and warnings
about the risks associated• Advertising • Player manipulation • Improved customer information - time, odds and
financial records
Effectiveness of the problem gambling prevention policy of
Holland Casino
• CVO, University of Utrecht, 2001
Casino visits in 1998• Total visits 4.987.000 • Total visitors 1.800.000
– 1 - 3 times a year 88 %– 4 - 103 times a year 11,7 %– >104 times a year 0,3 %
– Total number of visitors, visiting twice a week or more: 6000
Problems ?• SOGS 5+ screening (based on DSM-III-R
criteria on pathological gambling) 5%
• After weighing 2,2%
• Based on 1,8 million visitors in 1998: +/- 40.000 visitors (SOGS 5+)
• After renewed weighing (Bayes) according to DSM-III-R: +/- 24.000 visitors
Is the RGP policy known?
• 47% knows about it
• After weighing: 36%
• More frequent visitors have a better knowledge of the existence of the RGP policy.
Conclusions and recommendations
• Knowledge of policy & measures is reasonably good; gets better with higher frequency of visits.
• Signaling and approaching is essential part of the policy. Guests appreciate that.
• Frequency of visits as objective signal-indicator 2x a week:– Guests with a lower frequency are having
problems too.– Also include change(s) in frequency pattern.
• Span RGP policy: 60% not captured– Increase profile of RGP policy– Improve signaling and approaching– Clear protocol of RGP practice
• Effect protective measures (LV and EB)– Effect most temporarily– Motivation of guest is crucial– More attention for motivational techniques in RGP
training sessions
Conclusions and recommendations
• Relation with addiction specialists– Protective measure is more effective when
combined with any form of professional support or treatment.
Conclusions and recommendations
• Prevention– Protective measures– Age limit (18)– Mission Statement– RGP training sessions– Brochure ‘Risks of the game’– Low stake games– Visitor registration system
Conclusions and recommendations
PUBLIC* General* Gamblers
* All*At risk
GOVERNEMENT* Regulation* Tax Income* Elections
INDUSTRY* Public Image* Most economical strategy* Competitive edge
RESEARCH INSTITUTES* Scientific
exploration & development of a relatively new domain
PREVENTION & TREATMENT PROFESSIONALS* Quality improvement services* Development of methodology and skills* Lower threshold to services
Responsible Gaming @ PokerRoom.com
First online gaming site to be G4 accredited!
Accredited on the 5th of April 2004 and already a significant positive response
from customers and media.
Why G4 accreditation? • International accreditation will enhance the perception of the
entire gambling industry including casinos, gaming machine venues, lotteries, betting and wagering, e-gaming, interactive gaming and mobile phone gaming.
• The international standards will promote the concept of rewarding responsible venues or sites.
• It will distinguish the accredited companies from unethical ones in the industry.
• Accreditation will send a clear message to both communities and governments of the importance of responsible gambling.
• The G4 standards exceed any current jurisdictional or regulatory standards in individual countries.
We care…
Site – Home page
• We care...• PokerRoom.com supports Responsible Gaming• Strong over 18 only policy• Link to Responsible Gaming information and resources
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