24/7 scottish call centre website & mobile internet smartphone applications
Post on 18-Dec-2015
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• Multi-modal (bus, coach, rail, ferry, Subway) departure times,• fares, travel disruption info, travel advice etc.
• Plan journeys between any two locations in Scotland
• Call centre received 100% approval in latest independent• Mystery Shopping survey
• Comprehensive public transport • and Traffic Scotland info
• On iPhone from November 2010,• On Android from June 2011,• On BlackBerry in autumn 2011.
• Departures for all 370,000• GB bus stops & 170 ferry terminals
• Includes all bus, coach and • ferry operator contact details
• Real time included where possible
Features include:
• Provides Traveline Scotland • mobile journey planner• • All modes offered, including rail• and ferry journeys
Door-to-door journeys:
• Instant updates on disruption or • service alterations• • • Users alerted to new• information quickly
Travel News and Alerts:
• Partnership means comprehensive• information given for both public• transport and roads/traffic
• Direct access to Traffic• Scotland trunk road updates
Integrated with Traffic Scotland:
• Public transport journey plans included with NHS outpatient• appointments in parts of Greater Glasgow & Clyde
• Project started as a trial between Health Board, Strathclyde• Partnership for Transport (SPT) and Traveline
• Simple journey planner devised to produce door-to-door• public transport information for patients
• Hard copy information supplied with appointment letter,• tailored to that individual
• Tailored journey plan with• customised introductory• text is produced
• Trial now finished in NHS• GGC area
• System retained: Now• used daily for • appointments at• 12 outpatient sites
• Provides tailored public transport options patients may• not even know exist
• Bus-only travel option means it’s free for concession card• holders to travel to their appointment
• Could help reduce reliance on patient transport, car parks etc
• Output carefully worded to encourage modal shift: no-one is• ‘forced’ to travel by public transport. Low risk of complaints as• info is provided to assist decision making.
• Booking system could ‘speak’ to Traveline Scotland journey• planning servers directly
• Journeys would be shown on the appointment letter itself• = even less effort required by booking staff
• System could even check availability of public transport• when scheduling an appointment
• InterSystems see no technical barrier to integrating with• Trak patient management system. Others also possible.
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