2.14 profiling and toolkit model

The Linguistic Profiling Model

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Culture  

Rapport  Management  

Iden22es  

Face  

Linguistic Profiling: Key concepts

Direct,  unmi2gated  

Compe22ve  

Asser2ve  

Task-­‐orientated  

Collabora2ve  

Indirect,  mi2gated  

Facilita2ve  

Person-­‐orientated  

Stereotypically  masculine  

Stereotypically  feminine  

Linguistic Toolkits: Speech styles

Adapted  from  Holmes  and  Stubbe  (2003)  and  Mullany  (2007)  

Non-verbal Toolkits    •  Facial expressions •  Kinesics: body language and gesture •  Proxemics •  Eye gaze •  Haptics

Non-verbal Toolkits: Paralanguage    •  Pitch •  Intonation •  Volume •  Speed  

Linguistic Toolkits    •  Discourse markers •  Adjacency pairs •  Speech acts •  Hedges •  Boosters •  Inclusive ‘we’ •  Overlaps •  Compliance checking •  Us versus them

Linguistic Toolkits    •  Humour •  ‘SPEAKING’ model •  Conversational floors •  Floorholding techniques

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