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POWERING EXCEPTIONALCUSTOMER EXPERIENCES

THE INDUSTRY’S BROADEST SETOF SOLUTIONS AND SERVICES

EXPERTISE IN YOUR INDUSTRY

Find out more: genesys.com/uk Tel: +44 (0) 2083 083 999

RECOGNISED LEADERSHIP

#1WORLD’S

25YEARS

Genesys©, the world’s #1 Customer Experience Platform, helps companies to create exceptional omnichannel experiences, journeys and relationships.

For over 25 years, we have put our clients’ customers at the centre of all we do – because great customer engagement drives great business outcomes.

Customer Engagement Support seamless channel transitions

Design and manage better customer journeys

Deliver personalised self-service experiences

Three different deployment options:

on premise, in the cloud or for hybrid environments

Solutions and capabilities for contact centres from

1 to 100,000+ seats

+

Employee Engagement Empower agents with a

single, omnichannel desktop Manage service levels across every channel

Route customers to the right agent based on skills

Business Optimisation Integrate back office

and branches Automatically balance

workloads Gain insight with omni-

channel journey analytics

Business Consulting Identify opportunities

for business alignment Create a transformation

roadmap Improve customer

experience and profitability

10,000+

1,000+1,000

CUSTOMERS WORLDWIDE

100+COUNTRIES

CONTACT CENTRE INTERACTIONS ANNUALLY

VALUED PARTNERS IN OUR NETWORK

PATENTED INNOVATIONS

25 BILLION

Professional Services Accelerate solution

deployment for faster ROI Evolve to omnichannel

engagement Extend your investment with plug-ins and third

party integrations

Telecommunications

Banking

Energy & Utilities

Government

Healthcare

Support and Care Improve first contact

resolution Supplement your in-house

IT expertise with tailored support

Advice on training, staffing and change management

Retail

Insurance

Leader(Interactive intelligence acquired by Genesys)

Contact Center as a Service, North America

LeaderContact Center Infrastructure

Leader Contact Center Interaction

Management for Large Contact Centers

LeaderContact Center Interaction Management for Midsize

Contact Centers

Leader Ovum Decision Matrix:

Multichannel Cloud Contact Centre

Solutions – Market Leader 2015-16

Travel & Hospitality