11th six sigma event singapore nadeem
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Don’t miss our exclusive masterclass & workshops!Pre-Conference Masterclass: 17 May 2010:Enterprise Lean Six Sigma for Offi ce Administration
Post-Conference Workshops: 20 May 2010:Workshop A: A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation
Workshop B: Lean Methods and Tools for Driving Sustainability
Workshop C: Business Excellence Secrets to Success: Key Techniques to Drive Down Costs Whilst Generating Top Line Business Value through Next Generation Process Improvement
Workshop D: Improving Productivity in a Contact Center Utilizing Lean
Workshop E: Financial Strategy - Are you Measuring the Right Things to Achieve?
Pre-Conference Masterclass: 17 May 2010 Main Conference: 18-19 May 2010Post-Conference Workshops: 20 May 2010 Venue: Sheraton Towers, Singapore
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Abbott Manufacturing Singapore ADT Security Asia Pacifi c, Tyco International Ambank Malaysia American Express Service Center AkzoNobel Decorative Paints BNP Paribas Brahmos Aerospace CEVA Logistics Civil Service College Deutsche Bank Group DHL Education Connection Solutions Firstsource Solutions Ltd Genpact Hewlett Packard HSBC Technology and Services IMS Health Ingersoll Rand Security Technologies Ingram Micro Asia Pacifi c Knowles Electronics Lonza Merck Sharp Dohme (Singapore) Nalco Pacifi c Pte Ltd Navi Mumbai SEZ (Reliance Group) Nokia India NTUC Fairprice Co-operative Ltd OCBC Ortho Clinical Diagnostics - Johnson & Johnson Pakistan International Airlines Philips Electronics Singapore PT. Nusa Halmahera Mineral Schneider Electric Singapore General Hospital Sigma Advance SMRT ST Marine StarSixSigma Telenor Pakistan Thomson Reuters WR Grace
40 Presenting Organisations Including:
New for 2010: Choose from 8 diff erent conference streams to best customise your specifi c interests
80% new speakers will share their experiences
Discuss your specifi c industry concerns at the round tables
Learn all about the latest in enterprise Lean Six Sigma for offi ce administration in our full day pre-conference masterclass
Augment your knowledge by subscribing to the 5 workshops available
Media Partners:
Sponsors: Researched & Deveoped by:
Achieving Greater Productivity, Optimal Customer Satisfaction& Shorter 6 Sigma Project Lead Time
In 2010, embrace a newdecade of Lean Six Sigma & Business Excellence practices!This conference will unlock essential knowledge and best practises for you to continue to deliver quality and achieve customer satisfaction!
It gave me an opportunity to widen my network, a chance to hear from speakers from all trades on their success journey. It
has motivated me to kick-start 6 sigma for my company.
Kevin Tee, Sales Director, Silver Glow Logistics
EARLY BIRD OFFERBook & pay before 19 March 2010 to
SAVE up to
SGD1200on your booking*
*see backpage for details
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Enterprise LeanSix Sigma for Offi ce AdministrationThe eff ective implementation and deployment of Lean offi ce training is critical, yet often neglected in today’s business environment. Lean management is about streamlining the entire business including the administrative processes.
This unique training program provides participants with a clear understanding of the basic foundational elements of the Lean offi ce and administrative environments. This high-impact training program is a fun-fi lled day in which the participant will use “hands-on” techniques to learn the basics of tomorrow’s successful business operation.
Program Objectives 1. Introduce the concept of Lean administrative principles 2. Enable participants to identify waste and waste elimination opportunities 3. Demonstrate the power of visual systems in offi ce effi ciency 4. Outline the approach, deployment, learning steps and integration of Lean systems 5. Demonstrate the eff ectiveness of 5 S concepts in the offi ce workplace 6. Demonstrate the waste associated with task complexity and fatigue 7. Allow participants to see work fl ow systems and avoid “start and stop” slowdowns 8. Integrate the power of employee empowerment in Lean offi ce practices 9. Identify three levels of customer for analysis of administrative eff ectiveness 10. Show how to focus on value stream for tomorrow’s eff ectiveness 11. “Hands on demonstration” of batch and queue versus single-piece fl ow 12. Learn to write powerful action plans for the implementation of Lean offi ce practices
Clyde ParkerPresidentStarSixSigma
Clyde Parker is a globally-recognized leader in world class business transformation, Lean Six Sigma methodology, and supply chain acceleration. A long-time consultant to major corporations, he is a well-established training professional. He frequently leads world-wide executive training sessions and is actively involved with executive development initiatives in Thailand, Germany, India, Kuala Lumpur, Saudi Arabia and Singapore.
Pre-Conference MasterclassMonday, 17 May 201009.00-16.30(includes networking lunch & coff ee breaks)
Sponsorship and Exhibition OpportunitiesOur Six Sigma events are highly successful because they are dedicated to helping delegates reach their Process Improvement goals. High profi le association through sponsorship allows you to demonstrate your thought leadership and present the business case for your products and services to Champions and Project Leaders in companies in Asia Pacifi c and the Middle East.
The earlier you contact us, the greater the branding and promotional opportunities we have available. Gain maximum ROI from your marketing spend by building this event into your plans for 2010 now and ensure you will be engaging new business in 2011.
Call Sponsorship at +65 6722 9388 or sponsorship@iqpc.com.sg to discuss your requirements.
Dear Colleagues,
In its eleventh year, the Lean Six Sigma & Business Excellence conference will continue to help you fi ne tune strategies for continued business growth, by demonstrating proven ways to cut costs, improve productivity and achieve business excellence.
This year we are off ering 8 diff erent conference streams so that you can customize your learning experience. 4 New streams such as Sustainability, Business Excellence, Risk Management and Change Management that will ensure that you keep abreast of the latest thinking on Lean Six Sigma and Business Excellence practices.
Expert practitioners from leading companies such as Philips, DHL, HP, Nokia, HSBC and 35 others will share tips on
Building a strategic transformation and change structure Achieving real cost savings and increasing productivity Imbuing a culture of continuous improvement and innovation Ensuring excellence in customer experience Driving organisational value and ensuring sustainable working practices
I look forward to seeing you in May!
Sally TanConference Producer
Minitab is the leading provider of powerful and easy-to-use software for process and quality improvement. Minitab® Statistical Software, Quality Companion by Minitab® (now with Value Stream
Mapping), and Quality Trainer by Minitab™, an interactive e-learning application, provide a complete solution for Six Sigma and all other improvement methodologies. Distinguished companies that rely on Minitab software, training and services to help them achieve world-class quality include Toshiba, DuPont, Boeing, Royal Bank of Scotland, Nestlé and the leading Six Sigma Consultants. To learn more, visit www.bizit.com.sg or www.minitab.com
Bizit Systems is the Independent Local Representative for Minitab in Singapore and Malaysia. It is also a Minitab Certifi ed Training Provider.
About Our Sponsors
08.30 Conference Registration & Refreshments
09.00 Chairman’s welcome address
Clyde ParkerPresident, StarSixSigma
09.10 Integration of Lean Six Sigma and Business Excellence Understanding reasons behind the integration of various methodologies and tools in achieving and maintaining desired long term business results Defining, measuring and reviewing key performance targets Reviewing the people component
Tony BarbetaSenior Director, General Manager Electro Mechanical Commodities, Philips Consumer LifestylePhilips Electronics Singapore Pte Ltd
09.45 Driving up improvement targets by 50% Successful strategies to cut process lead times and deliver value added activities Re-engineering work processes for better efficiency Effective team selection and stakeholder management Cutting out the non-value-add steps, reviewing project scope and goals
Jonathan O’Leary Agnes Oon BautistaSenior Director Regional Senior Advisor
First Choice & Performance ImprovementDHL Global Forwarding Management (Asia Pacific) Pte Ltd
10.45 Speed Networking followed by Morning Tea Break & Refreshments
Round Tables By Industry
11.20 Manufacturing facilitated by:
Loh Boon YiongPlant Manager - ManufacturingNalco Pacific Pte Ltd
Services facilitated by:
Chong Nyet ChinDirector, Food Safety & QualityNTUC Fairprice Co-operative Ltd
Banking facilitated by:
Anand TamboliAssociate Vice President – Change DeliveryHSBC Technology and Services
Pharma facilitated by:
Wilvan HuangAssociate Director, Operational ExcellenceLonza
Telecoms facilitated by:
Shamyl KamalAssistant Manager Network Performance & Quality AssuranceTelenor Pakistan
Healthcare facilitated by:
Phua Tien BengManager, Service Operations Singapore General Hospital
Logistics/Transportaionfacilitated by:
Cameron HwangLEAN ExpertCEVA Logistics
12.00 Lunch
Chairman: Clyde Parker President StarSixSigma
Chairman: Graham Cockerton Senior Director - Six Sigma, Global Coordination, Master Black Belt Ingram Micro - Asia Pacific
Stream A: Manufacturing Stream B: Services
12.50 Designing and implementing Lean Six Sigma at Nokia India Capturing the voice of the customer Deploying design for Lean Six Sigma Strategies for maximizing value and minimizing cost and harm Nikhil Gopalkrishnan Operations Manager/ Black Belt, Supply Operations Nokia India
Driving a vision for service excellence in retail banking Adopting a Business Excellence perspective to drive up service levels Developing a vision focused on creating a deliberate and differentiated customer experience Embedding customer-focused values for managing service delivery people, policy and practices
Ku Yuen WahVice President, Group Quality & Service Excellence DivisionOCBC
13.25 Achieving global competitiveness - crossing boundaries Overcoming challenges in the fast changing global market Building a strategic focus for global competitiveness Crossing vertical, horizontal, external and geographical boundaries Think Global, Act Local
Dr Ye RuidongBusiness Excellence Manager and MBBAbbott Manufacturing Singapore
The growing importance of Lean thinking at Ortho Clinical Diagnostics Realising the need for healthcare to embark on process improvement Using Lean to improve efficiencies in hospital laboratories, operating theatres, emergency departments and pharmacies Moving from one-off Lean projects to sustained Lean thinking as part of change management
Andrew St JohnRegional Business Development ManagerOrtho Clinical Diagnostics - a Johnson & Johnson company
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Conference Day One - Tuesday, 18 May 2010
Special double presentation with both macro and micro view points:
EARLY BIRD OFFERBook & pay before19 March 2010 to
SAVE up toSGD1200on your booking**see backpage for details
14.00 Experiences in the early phases of OE Deployment in China Setting up of operational excellence initiative Do's and don'ts in rolling out operational excellence in the initial stage Lessons learnt and adjustment of OE deployment strategies after initial stage
Wilvan HuangAssociate Director, Operational ExcellenceLonza
Delivering sustainable productivity for a fragmented I-Banking operation Developing an understanding of process complexity Selecting the appropriate tools and techniques Reviewing processes constantly to maintain a healthy pipeline of relevant projects
Satish DhingraAVP-Transformation & MBBDeutsche Bank Group
14.35 Making relevant Lean Six Sigma deployment decisions in today’s highly demanding environment Making improvement initiatives sustainable Scanning the environment and meeting the future with innovative ideas Learning the hidden or un-connected strategies and tools that allows Business Excellence initiatives go beyond the current platform
Ruzaini AhmadSenior Manager – OperationsKnowles Electronics
Six Sigma to improve the credit control management process Understanding the collection and implication of the days of sales outstanding Application of Six Sigma tools & methods for the collection process including historical DOE Improving the debts handling strategy and segregation
Sri B BadrinathCountry Champion - Business Process ExcellenceSchneider Electric
15.10 Deploying Lean Six Sigma at diff erent levels Working with internal customers vs at an enterprise level Examining the maturity curve of an organisation Getting real business benefi t and lasting engagement
Vikas GeraWorldwide Quality HeadGlobal Business ServicesHewlett Packard
Achieving Six Sigma gains and managing quality net income Key steps in ensuring project gains Putting in place a governance structure and review process for quality net income Forecasting a time frame and signoff process around managing quality net income
Lokesh RGeneral Manager – Process Excellence Firstsource Solutions
15.45 Networking Break & Refreshments
Stream C: Risk Management Stream D: Change Management
16.05 Integration of 6 Sigma and project risk management Understanding risk management limitation Blending DMAIC & risk management Accepting the right amount of risk to capture strategic opportunities
Anurag AvlashDirector - Reengineering & Six SigmaAmerican Express Service Center - India
Strengthening ownership of Lean Six Sigma in services : the Ambank experience Understanding the selection and execution process of belts and projects Addressing “what’s in it for me” : reward, recognition, and performance appraisal process Quantifying Lean Six Sigma project returns
Jamilah HaronHead, Transformation & QualityAmbank Malaysia
16.40 Managing risks in Six Sigma implementation Understanding the needs of stakeholders Leveraging on tools for eff ective risk management Project management for Six Sigma implementation
Lee Chai ErlProject ManagerIMS Health
Examining the heart of the business and getting employees’ buy-in to Lean Six Sigma projects Convincing stakeholders to view business improvement processes not as additional work but as benefi cial productivity measures Keeping employees motivated and passionate about change Communicating eff ectively benefi ts to their work via open communication lines and monthly meetings
Terence LeeRegional Product Director – Asia Pacifi cIngersoll Rand Security Technologies
17.15 Chairman’s Closing Remarks & End of Conference Day 1
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
08.30 Conference Registration & Refreshments
09.00 Chairman’s Welcome Back Address
Clyde ParkerPresident, StarSixSigma
09.10 Bridging the gap between theories and implementation Examining the heart of the business and getting employees’ buy-in to Lean Six Sigma projects Harnessing cultural diversity to a positive effect Driving a vision for excellence in customer experience
Emmanuel Decroix Suhas T UGlobal CIB ACE Lean Six Sigma Leader Asia CIB ACE Lean Six Sigma Leader
Corporate & Investment Banking TransformationBNP Paribas
09.45 Using Lean Six Sigma to achieve greater cost savings and quality improvement - navigating out of the recessionat Ingram Micro Asia Re-evaluating and re-prioritising your current portfolio of initiatives based on the value each will deliver to the business Identifying business processes that are suitable for Lean Six Sigma implementation Implementing continuous innovation on a regular basis that can lead to higher overall savings
Graham CockertonSenior Director - Six Sigma, Global CoordinationMBBIngram Micro - Asia Pacific
10.20 Morning Tea Break & Refreshments
Chairperson: Clyde Parker President StarSixSigma
Chairperson: Anand Tamboli Associate Vice President – Change Delivery HSBC Technology and Services
Stream E: Sustainability Stream F: Business Excellence
10.40 Relating sustainability to Lean principles and Business Excellence Enacting an environmental strategy and moving toward sustainability How LSS adds value to sustainability Preparing a LSS sustainability checklist
Gaurav MathurSupply Chain DirectorSouth East Asia & PacificAkzoNobel Decorative Paints
Road map to Six Sigma renovation and change Creating a transition map for process transformation and organisational changes Getting real business benefit and lasting engagement Streamlining business processes through innovation
Anand TamboliAssociate Vice President – Change DeliveryHSBC Technology and Services
11.15 Achieving effective & sustainable cost reduction using Lean Six Sigma skills Developing our people (skills/competencies) as "problem solvers" rather than "fire fighters" Achieving process stability using DMAIC methodology Using reliability centered maintenance program integrated with LSS Identifying and removing waste using Lean mindset
Sunil ChandiramaniDirector Engineering & Lean Six SigmaMerck Sharp Dohme (Singapore)
Case study of the Business Excellence model in aerospace Acting in accordance with the voice of the customer Optimising the product and the process Step by step approach to implement best practices and knowledge management
Aniyan SDeputy General Manager-QualityBrahmos Aerospace
11.50 Driving organizational value and sustainable change in today's business landscape Using Six Sigma as a management tool Developing predictive metrics to help organizations better prepare for the future The essence of driving Six Sigma methodology and benefits that can be derived from it
Allan LeeMBBDeployment Champion and over 20 years experience in Motorola, Dell, British American Tobacco and Shell
Integrating Lean Six Sigma & Kaizen Selecting and defining suitable projects Strategies to getting quick results Lasting the distance and making continuous improvements
Mr Lim Nian HuaVice President (Yard)ST Marine
12.25 Lunch
Conference Day Two - Wednesday, 19 May 2010
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Stream G: Advanced Practitioners Track Stream H: Lean Six Sigma Deployment
13.20 Fair value model and customer segmentation Implementing tools to quickly identify opportunity to increase revenue Separating emotions and facts during customer segmentation process Setting up a user friendly revenue enhancer and a smart tool for customer negotiation on prices and service
Percival VirreyLean Six Sigma MBBWR Grace
Key factors for successful Lean Six Sigma deployment Examining key factors for successful LSS deployment Understanding challenges for sustaining LSS Case study - simplifying ADT-CAPS business processes with 20-20 objectives
Sun Ye ShengDeployment Champion & Certifi ed MBBADT Security Asia Pacifi c, Tyco International
13.55 Achieving process harmonization by integrating Lean Six Sigma with ERP Integrating the intricacies of Lean & Six Sigma for faster results Applying quick analysis of ERP implementation in the current scenario of organization Understanding ERP (Enterprise Resource Planning) modules performance analysis using Six Sigma
S.Nadeem AhmedSr. Power Plants EngineerSix Sigma MBB, Power Plant Overhaul DivisionPakistan International Airlines
Identifying value-added steps and waste Focusing on providing value for the customer Assessing opportunity and looking at the 7 wastes Focusing on the vital few and coping with correction
Vijay Kumar VermaSenior Manager, MBBNavi Mumbai SEZ (Reliance Group)
14.30 Value creation through risk & Lean management Value creation in ISO 31000 risk management standard To create value is to challenge the status quo From complexity to simplicity
Roy RimingtonSenior ConsultantCentre for Organisation DevelopmentCivil Service College
The impact of cultural diversity on business process models & how to tailor the model for each country Customising Lean Six Sigma approaches in non- homogenous organisations Building strong alignment between business support, the people and the system Lessons learnt and pitfalls
Dody R NasutionBusiness Excellence ManagerPT. Nusa Halmahera Mineral
15.05 Case study of implementing a global Six Sigma program at Thomson Reuters Implementing the building blocks of program success Achieving global co-ordination and buy-in Current program status and vision for the future
Jian Chieh ChewHead of Process Excellence (Global)Thomson Reuters
Achieving innovation-centric excellence through Six Sigma Exploring innovation vs Six Sigma Getting a new focus in 3Ps (People, Process, Physical Environment) Developing 'innovative networks' for a continuous quality journey
Seow Hong XuanHead, Quality & Innovation ProgramsLean Six Sigma MBBSMRT
15.40 Networking Break & Refreshments
16.00 Driving organisational value and sustainable change Linking operations to business results Using operational and domain expertise to identify value drivers Building sustainable improvement roadmaps, delivering real business impact
Proneet SharmaVice President Genpact
16.35 Using customer focus to transform performance Ensuring excellent customer service experience Motivating the organisation to improve the customer experience through measurement, reward and recognition Improving network and service quality performance via Six Sigma
Shamyl KamalAssistant Manager Network Performance & Quality AssuranceTelenor Pakistan
17.10 Chairman’s Closing Remarks & End of Conference
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
Workshop A 08.30 - 11.30(includes networking break)
Workshop B 08.30 - 11.30(includes networking break)
A-Z Deployment Plan for Introducing Lean Six Sigma in an Organisation OR Improving Productivity in a Contact
Center Utilizing Lean Six Sigma
Developing a framework to start implementing Lean Six Sigma in an organisation for the first time Deciding which Lean Six Sigma methodology will work best in the organisation “As is” and “to be” processes analysis Process improvement, process re-engineering, process re-design Understanding the key challenges involve and what to look out for Integrating Lean Six Sigma and ERP for success Understanding DMADVR (Define, Measure, Analyze, Design, Verify, Roll out) strategy for ERP Handling change management and organisational wide resistance Implementing the best mix for success
S.Nadeem AhmedSr. Power Plants EngineerSix Sigma MBB, Power Plant Overhaul DivisionPakistan International Airlines
Strategies to shorten processing handling time Improving the customer complaints handling system Using process mapping and VSM applications Implementing a user friendly revenue enhancer Setting up a smart tool for customer negotiation on prices and services Using a service approach on customers
Percival VirreyLean Six Sigma MBBWR Grace
Workshop C 11.45 - 15.00(includes networking lunch)
Workshop D 11.45 - 15.00(includes networking lunch)
Lean Methods and Tools forDriving Sustainability OR Financial Strategy - Are You Measuring
the Right Things to Achieve?
Understanding what is sustainability Learning why sustainable manufacturing is important in this competitive global environment Examining the relationship between environmental waste and Lean’s seven deadly waste Evaluating Lean as a key driver for sustainable manufacturing Applying Lean & green methods and tools. Integrating value stream mapping with environmental data. Instilling a Lean & green culture in your organization. Checklist for Lean and green manufacturing implementation
Wong Chin LongSix Sigma MBBSigma Advance
Driving home the point "if you don't measure you don't know what to improve" Understanding how the financial impact of each worker’s action affects process improvement Planning for risk analysis and its impact as part of your ongoing strategy Getting management buy-in to your process improvement plan Preparing for cultural change and understanding the effects on achieving your financial strategies and goals
Blossom TandeLean Six Sigma MBBEducation Connection Solutions
Workshop E 15.15 - 18.15(includes networking break)
Business Excellence Secrets to Success: Key Techniques to Drive Down Costs Whilst
Generating Top Line Business Value Through Next Generation Process Improvement
Growing your business by understanding your customer's TRUE needs Why Business Excellence is important and which model and methodology to follow ? Achieving high performance innovation and growth Applying a system based rather than an initiative based approach for superior business result Learning to leverage on the use of balanced scorecards to successfully implement Business Excellence programs Understanding how senior management can contribute
Vikas GeraWorldwide Quality HeadGlobal Business ServicesHewlett Packard
Post-Conference Workshops - Thursday, 20 May 2010
Tel: +65 6722 9388 Fax: +65 6720 3804 Email: enquiry@iqpc.com.sg Web: www.sixsigmaasia.com
IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC’s
conferences are market leading “must attend” events for their respective industries. IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences. www.iqpc.com.sg
About IQPC
Six Sigma and Quality IQ facilitates access to a wealth of relevant content for Process Excellence, Lean, and Six Sigma practitioners.
Further enhanced with an online community of your peers, we will provide you with the tools and resources to help you perform more effective and efficiently, while enhancing the quality operations within your organization. As our industry becomes more and more dependent on the web for information, Six Sigma and Quality IQ has been developed to provide six sigma professionals with instant access to information. Leveraging our strength and foundation in education, IQPC and Six Sigma and Quality IQ are uniquely positioned to provide a comprehensive library of webcasts gathered from our events, as well as exclusive content from leaders in the industry.
About Six Sigma & Quality IQ
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Book & Pay by19 march 2010 Regular Price
sTaNDaRD EaRLy BIRD sTaNDaRD
Conference + 3 Workshops + Masterclass 7,895 (save 1200) 8,195 (save 900)
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Conference + 3 Workshops 6,446 (save 900) 6,749 (save 600)
Conference + 1 Workshops + Masterclass 5,597 (save 800) 5,897 (save 500)
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Conference + 1 Masterclass 4,448 (save 600) 4,748 (save 300)
Conference + 1 Workshop 4,148 (save 500) 4,448 (save 200)
Conference only 2,999 (save 300) 3,299
Masterclass only 1,749
Workshop only A B C D 1,349 (each workshop)
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Pre-conference Masterclass17 may 2010
Main Conference18 -19 may 2010
Post-conference Workshops20 may 2010
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