1 our resilient best me, my team, my organisation the fresh air learning company ltd copyright 2014,...
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1
Our resilient best me, my team,
my organisation
The Fresh Air Learning Company Ltd
Copyright 2014, The Fresh Air Learning Company Ltd29 Jun14
What is resilience?
“Bouncebackability”
Coined by football manager Ian Dowie when Crystal Palace came from behind to beat Wimbledon 3-1 in 2004.
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
Some models of resilience 1
Prepare • Plan in advance• Get help• Strengthen your beliefs
Accept • Make excuses• Remember this will pass• Be bloody-minded• Focus on the goal• Turn it to your advantage
Do • Get on with it• Control the controllables• Reflect and learn
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
“Will it make the boat go faster? Olympic-winning strategies for everyday success.” Ben Hunt-Davis and Harriet Beveridge, 2011.
Emotion and impulse regulation
Staying effective under pressure
Causal analysis Accurately identify cause of adversity. Step out of habitual thinking patterns to identify range of solutions
Self-efficacy Self belief in problem solving capabilities
Realistic optimism Positive about the future yet realistic about its planning
Empathy “In tune” with others; build deeper relationships
Reaching out Relish taking on new challenges and opportunities
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
Jackson and Watkin, 2004
Some models of resilience 2
Accept and face down reality
Make meaning of the chaos
Improvise
“How resilience works.” Harvard Business Review, Diane L. Coutu. May 2002
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
Some models of resilience 3
Where do we need resilience?
It, system,
company
Us, team
Me
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
Domains of experience
“All of this”society, market,
environment
Where do we need resilience?
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Enterprise, organisation, system view
Purpose & Goals
Outputs, Products, Services
Strategies
Information
Functions
Processes
Structures
Infrastructure
Finance
People
Generic operating
model
Where do we need resilience?
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
McKinsey7S Model
(Waterman and Peters)
Enterprise, organisation, system view
Where do we need resilience?
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Porter’s value chain
(1985)
Enterprise, organisation, system view
Supportactivities
Human Resources
Margin
Technology
Strategy
Research & Development
Primary
activities
Inbound logistics
Production and
operations
Outbound logistics
Marketing and sales Service
Where do we need resilience?
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
LencioniTeam Functions
(2002)
.
.
.
.
.Trust
Constructive Challenge
Mutual Accountability
CollectiveCommitment
OutcomeFocusTeam
view
Where do we need resilience?
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Maslow’s Hierarchy of Needs(1943)
Individualview
BelongingFriends,
family, colleagues
SafetySecurity, stability, freedom from fear
PhysiologicalFood, water, shelter, warmth
Self-actualisationCreativity, fulfillment
Self esteemAchievement,
recognition, respect
Some references
Developing Mental Toughness. Improving performance, wellbeing and positive behaviour in others. Peter Clough and Doug Strycharczyk, 2012.
Will it make the boat go faster? Olympic winning strategies for everyday success. Ben Hunt-Davis & Harriet Beveridge, 2011.
Building Personal and Organisational Resilience. “Harvard Business Review On” series, 2003.
The Five Dysfunctions of a Team. A leadership fable. Patrick Lencioni, 2002.
Everything’s An Offer. How to do more with less. Robert Poynton, 2008.
The Black Swan. The impact of the highly improbable. Nassim Nicholas Taleb, 2007.
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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14
Our resilient best
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