© academy curriculum design for facilities management presented by johann eiselen academy for...
Post on 15-Dec-2015
214 Views
Preview:
TRANSCRIPT
© Academy
CURRICULUM DESIGN FOR FACILITIES MANAGEMENT
Presented by Johann Eiselen
Academy for Facilities Management
HEFMA Conference October 2010
© Academy
CURRICULUM DESIGN = CURRICULUM DESIGN = EATING AN ELEPHANTEATING AN ELEPHANT
Little by little
Takes a long time
Not to be done alone
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entailsEstablish what the field of FM entails B.B. Defined the job of an FM Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D.D. Key Performance Areas Key Performance Areas
E.E. SurveysSurveys
2. 2. RegulatoryRegulatory FrameworkFramework
F.F. Statutory Framework Statutory Framework G.G. Statutory Requirements Statutory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entails Establish what the field of FM entails
B.B. Defined the job of an FM Defined the job of an FM
C.C. Qualities of an FMQualities of an FM
D.D. Key Performance AreasKey Performance Areas
E.E. SurveysSurveys
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
To do curriculum design for a formal qualification in FM:To do curriculum design for a formal qualification in FM:
(A)(A) Establish what the field of FM entails Establish what the field of FM entails
As many definitions as there are authors. As many definitions as there are authors.
Following slides indicative of the rich diversity / lack of consensusFollowing slides indicative of the rich diversity / lack of consensus
© Academy
Definitions of FM: Definitions of FM:
Facilities management is an enabler of sustainable enterprise performance Facilities management is an enabler of sustainable enterprise performance
through the through the wholewhole life management of productive workplaces and effective life management of productive workplaces and effective
business support servicesbusiness support services..
SAFMASAFMA
The practise of co-ordinating the physical workplace with the people and work of The practise of co-ordinating the physical workplace with the people and work of
an organisation, it integrates the principles of business administration, architecture an organisation, it integrates the principles of business administration, architecture
and the behavioural and engineering sciences.and the behavioural and engineering sciences.
BIFMBIFM
PlacePeople
Process
© Academy
Definitions of FM:Definitions of FM:
The process by which an organisation delivers and sustains support services in a The process by which an organisation delivers and sustains support services in a
quality environment to meet strategic needs.quality environment to meet strategic needs.
Centre for Facility ManagementCentre for Facility Management
Facility management refers to building in use, to planning, design, and Facility management refers to building in use, to planning, design, and
management of occupied buildings and their associated building systems, management of occupied buildings and their associated building systems,
equipment and furniture to enable and enhance the organisation’s ability to meet equipment and furniture to enable and enhance the organisation’s ability to meet
its business and programmatic objectives. FM therefore refers to organisational its business and programmatic objectives. FM therefore refers to organisational
effectiveness.effectiveness.
BeckerBecker
© Academy
Definitions of FM:Definitions of FM:
Facility management is the active management and co-ordination of an Facility management is the active management and co-ordination of an
organisation’s non-core building services, together with the associated human organisation’s non-core building services, together with the associated human
resources and its buildings, including their systems, plant, IT equipment, fittings resources and its buildings, including their systems, plant, IT equipment, fittings
and furniture necessary to assist that organisation to achieve its strategic and furniture necessary to assist that organisation to achieve its strategic
objectives.objectives.
Owen Owen
An Integrated approach to maintaining, Improving and adapting the buildings of an An Integrated approach to maintaining, Improving and adapting the buildings of an
organisation in order to create an environment that strongly supports the primary organisation in order to create an environment that strongly supports the primary
objectives of that organisation.objectives of that organisation.
BarrettBarrett
““
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
AA authors were helpful and inspired a list of FM authors were helpful and inspired a list of FM
characteristics & objectives: characteristics & objectives:
1.1. FM is a non-core / secondary business activityFM is a non-core / secondary business activity
2.2. FM is integrated management of the workplace FM is integrated management of the workplace
3.3. FM support primary business’ objectivesFM support primary business’ objectives
4.4. FM adapt to changing requirements / conditions of the FM adapt to changing requirements / conditions of the
primary / core business it servesprimary / core business it serves
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Key FM CharacteristicsKey FM Characteristics
5.5. A life cycle (cost) perspective is essential for FMA life cycle (cost) perspective is essential for FM
6.6. FM incorporates three key functional service areas: FM incorporates three key functional service areas:
– Business and soft services managementBusiness and soft services management
– Accommodation managementAccommodation management
– Building maintenance management or hard servicesBuilding maintenance management or hard services
7.7. FM is a service and therefore a customer orientation is keyFM is a service and therefore a customer orientation is key
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Key FM CharacteristicsKey FM Characteristics
8.8. FM strives for cost-efficiency and optimal productivity of the FM strives for cost-efficiency and optimal productivity of the
workspaceworkspace
9.9. Contract management and SLAs are an integral tools of FMContract management and SLAs are an integral tools of FM
10.10. FM relies heavily on quality control / systemsFM relies heavily on quality control / systems
© Academy
FM ObjectivesFM Objectives
1.1. Support Corporate objectivesSupport Corporate objectives
2.2. Productivity – create optimal working conditions Productivity – create optimal working conditions
3.3. Efficiency - deliver quality & customer satisfactionEfficiency - deliver quality & customer satisfaction
4.4. Continuity of serviceContinuity of service
5.5. Sustainability of practisesSustainability of practises
6.6. User / Customer work satisfaction User / Customer work satisfaction
7.7. Compliance – Statutory / Corp. GovernanceCompliance – Statutory / Corp. Governance
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entails Establish what the field of FM entails B.B. Defined the job of an FMDefined the job of an FM
C.C. Qualities of an FM Qualities of an FM D.D. Key Performance Areas Key Performance Areas
E.E. SurveysSurveys
2. 2. RegulatoryRegulatory FrameworkFramework
F.F. Statutory Framework Statutory Framework G.G. Statutory Requirements Statutory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
B.B. Defined the job of an FM Defined the job of an FM
– AuthorsAuthors
– FM associationsFM associations
– Employers Employers
– Range of viewsRange of views
– Following slides represent a picture of these views:Following slides represent a picture of these views:
© Academy
B. Defined the job of an FMB. Defined the job of an FM
Operational FM – Supervisory Level Operational FM – Supervisory Level
– Employees supervises small single facility or number of services Employees supervises small single facility or number of services
(cleaning, Call Centre, etc.) In a larger facility.(cleaning, Call Centre, etc.) In a larger facility.
– Employee focused on the operational aspects of facility services Employee focused on the operational aspects of facility services
provision and supervision of these function(s), rather than having provision and supervision of these function(s), rather than having
management responsibility.management responsibility.
– FM planning and procedures still responsibility of a manager that FM planning and procedures still responsibility of a manager that
provides guidance and management support. provides guidance and management support.
(Australian FMA)(Australian FMA)
© Academy
B. Defined the job of an FMB. Defined the job of an FM
Operational FM – Management Level Operational FM – Management Level
– Manage large facility or portfolio of smaller facilities in more than Manage large facility or portfolio of smaller facilities in more than one centre. Responsible for more than one facility type.one centre. Responsible for more than one facility type.
– Job will require responsibility for:Job will require responsibility for:-facility outcome-facility outcome-management of contracts (outsourced)-management of contracts (outsourced)-FM planning and development of procedures-FM planning and development of procedures-facilities budget, and -facilities budget, and -managing FM team-managing FM team
– Middle management and work with clearly delegated authority, Middle management and work with clearly delegated authority, with limited guidance, but reports to a senior manager who is with limited guidance, but reports to a senior manager who is mostly not a FM specialist. mostly not a FM specialist. (Australian FMA) (Australian FMA)
© Academy
B. Defined the job of an FMB. Defined the job of an FM
Strategic Management Level Strategic Management Level
– Actively Involved in strategy management for a large national, Actively Involved in strategy management for a large national, regional or global organisation with portfolio of facilities.regional or global organisation with portfolio of facilities.
– Overall responsibility for FM outcomes, management of full Overall responsibility for FM outcomes, management of full facilities team, setting of FM performance standards development facilities team, setting of FM performance standards development and Implementation of facility policy and procedures, strategic and Implementation of facility policy and procedures, strategic management of contract a specification and tendering processes management of contract a specification and tendering processes and communication of key FM decisions.and communication of key FM decisions.
– Reports to CEO or FD and advise on Reports to CEO or FD and advise on strategic FM issues at corporate level strategic FM issues at corporate level (Australian FMA)(Australian FMA)
© Academy
B. Defined the job of an FMB. Defined the job of an FM
FM Functional Areas (Owen)FM Functional Areas (Owen)
Building Management (& maintenance)Building Management (& maintenance)
Office services Office services
Resource Management (Purchase & Logistics)Resource Management (Purchase & Logistics)
Risk Management (Safety & Security)Risk Management (Safety & Security)
Personal (Physical) Safety / Emergency Personal (Physical) Safety / Emergency
Building OperationsBuilding Operations
Communications & Automation Communications & Automation
ServicesServices
© Academy
B. Defined the job of an FMB. Defined the job of an FM
IFMA - FM Competency Areas IFMA - FM Competency Areas
Leadership & CommunicationLeadership & CommunicationPlanning & Project ManagementPlanning & Project ManagementFinance Finance Operations & MaintenanceOperations & MaintenanceFacility FunctionFacility FunctionReal Estate / Property managementReal Estate / Property managementQuality AssuranceQuality AssuranceRegulatory ComplianceRegulatory Compliance
© Academy
B. Defined the job of an FMB. Defined the job of an FM
FM by Job Responsibility - IFMAFM by Job Responsibility - IFMA
Long range facility planningLong range facility planning
Annual facility planningAnnual facility planning
Facility forecasting & budgeting Facility forecasting & budgeting
Real estate acquisition & disposalReal estate acquisition & disposal
Space planning, work space specs.,installation & space managementSpace planning, work space specs.,installation & space management
Architectural & engineering planning & designArchitectural & engineering planning & design
New construction & renovationNew construction & renovation
Maintenance & operations management of plantMaintenance & operations management of plant
Telecomms integration, security & general admin. (soft) servicesTelecomms integration, security & general admin. (soft) services
© Academy
B. Defined the job of an FMB. Defined the job of an FM
Facilities Management – An SA PerspectiveFacilities Management – An SA Perspective
“ “ The textbook definition of a true facilities manager is not the The textbook definition of a true facilities manager is not the MD’s PA or office manager, but a hybrid technical professionalMD’s PA or office manager, but a hybrid technical professionaltrained in sound business, social, human resources and financial trained in sound business, social, human resources and financial management skills. management skills.
Local experience has proven that the best candidate operationally is Local experience has proven that the best candidate operationally is a qualified engineering artisan who has aspired to more than of a a qualified engineering artisan who has aspired to more than of a management function, and at a more strategic level, more financially management function, and at a more strategic level, more financially astute individual who comes with a financial degree and / or businessastute individual who comes with a financial degree and / or businessqualification in administration.”qualification in administration.” Stan Frank, former MD of Broll FM Stan Frank, former MD of Broll FM
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entails Establish what the field of FM entails B.B. Defined the job of an FM Defined the job of an FM
C.C. Qualities of an FMQualities of an FM D.D. Key Performance Areas Key Performance Areas
E.E. SurveysSurveys
2. 2. RegulatoryRegulatory FrameworkFramework
F.F. Statutory Framework Statutory Framework G.G. Statutory Requirements Statutory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
C.C. Qualities ofQualities of an FM an FM
– AuthorsAuthors
– FM associationsFM associations
– Employers Employers
– Range of viewsRange of views
– Following slides represent a picture of these views:Following slides represent a picture of these views:
© Academy
C. Qualities of a Facilities ManagerC. Qualities of a Facilities Manager
FM “should be aFM “should be a professional manager and a technical professionalprofessional manager and a technical professional, ,
who is able to operate at a level of technical knowledge that will enable who is able to operate at a level of technical knowledge that will enable
facilities within organisations to match the strategic needs of the facilities within organisations to match the strategic needs of the
organisationorganisation.. This is so because the facilities manager’s function is to be This is so because the facilities manager’s function is to be
in complete control of technical facilities whilst he has to ensure that he is in complete control of technical facilities whilst he has to ensure that he is
strategic in his approachstrategic in his approach to meet the organisational goals which, in turn, to meet the organisational goals which, in turn,
support the organisation’s mission. Such an individual has to register a support the organisation’s mission. Such an individual has to register a
demonstrable demonstrable ability to manageability to manage at junior level where he functions as a at junior level where he functions as a
service provider (operational), middle management level where he service provider (operational), middle management level where he
functions as a specialist (tactical) or senior management (strategic) level functions as a specialist (tactical) or senior management (strategic) level
as pointed out. as pointed out. Alexander, K (2000) Alexander, K (2000)
© Academy
C. Qualities of a Facilities ManagerC. Qualities of a Facilities Manager
The facilities manager should be able to The facilities manager should be able to co-ordinate and control the co-ordinate and control the
efforts of all employeesefforts of all employees engaged in, engaged in, inter aliainter alia, planning of facilities, and , planning of facilities, and
construction of facilities and installation of equipment, maintenance and construction of facilities and installation of equipment, maintenance and
repair of facilities, systems and equipment repair of facilities, systems and equipment (Lewis, BT. 1999: 1.4).(Lewis, BT. 1999: 1.4).
This implies that the facilities manager does not have to be bogged down in This implies that the facilities manager does not have to be bogged down in
details of everything involved in the delivery process as observed by details of everything involved in the delivery process as observed by Barrett Barrett
and Baldry (2003)and Baldry (2003) who also supports who also supports Lewis (1999)Lewis (1999) in maintaining that the in maintaining that the
facilities manager’s role is to facilities manager’s role is to co-ordinate or manage the servicesco-ordinate or manage the services..
© Academy
C. Qualities of a Facilities ManagerC. Qualities of a Facilities Manager
FM should be someone at a FM should be someone at a senior level within the organisationsenior level within the organisation who is who is
able to interpret facilities management; who has both a general and a able to interpret facilities management; who has both a general and a
knowledgeable view of the facilities management functions; who is able to knowledgeable view of the facilities management functions; who is able to
anticipate situations that may occur; who is able to anticipate situations that may occur; who is able to formulate policyformulate policy; and ; and
who will help to define the organisation’s vision. The FM should be able to who will help to define the organisation’s vision. The FM should be able to
keep himself informed about the FM market trends so as to be in a position keep himself informed about the FM market trends so as to be in a position
to keep his/her management colleagues up to date on what is being offered to keep his/her management colleagues up to date on what is being offered
by the commercial providers. by the commercial providers. Cloete (2002)Cloete (2002)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entails Establish what the field of FM entails B.B. Defined the job of an FM Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D.D. Key Performance AreasKey Performance Areas
E.E. SurveysSurveys
2. 2. RegulatoryRegulatory FrameworkFramework
F.F. Statutory Framework Statutory Framework G.G. Statutory Requirements Statutory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
D.D. Key Performance Areas for FM Key Performance Areas for FM
– AuthorsAuthors
– FM associationsFM associations
– Employers Employers
– Range of viewsRange of views
– Following slides represent a picture of these views:Following slides represent a picture of these views:
© Academy
D. Key Performance AreasD. Key Performance Areas
KPAs of a Facilities Manager as defined by a major SA employer:KPAs of a Facilities Manager as defined by a major SA employer:
1.1. FM Management FM Management
1.1 1.1 FM Policy FM Policy 1.21.2 FM Customer Relations FM Customer Relations
1.31.3 FM Communication FM Communication 1.41.4 Risk Management Risk Management
2.2. SHEQ (Safety, Health, Environmental & Quality)SHEQ (Safety, Health, Environmental & Quality)
3.3. People ManagementPeople Management
4.4. FM Asset Management and Information systemsFM Asset Management and Information systems
5.5. Financial ManagementFinancial Management
6.6. Maintenance Management (Hard, Soft & Accommodation Services)Maintenance Management (Hard, Soft & Accommodation Services)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11.. Research:Research:
A.A. Establish what the field of FM entails Establish what the field of FM entails B.B. Defined the job of an FM Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D.D. Key Performance AreasKey Performance Areas
E.E. SurveysSurveys
2. 2. RegulatoryRegulatory FrameworkFramework
F.F. Statutory Framework Statutory Framework G.G. Statutory Requirements Statutory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
E.E. SurveysSurveys
Over a 5 year period as PHEIOver a 5 year period as PHEI
– Student / Alumni evaluation / surveys - 200Student / Alumni evaluation / surveys - 200
– Employer feedback / surveys - 600Employer feedback / surveys - 600
– Synthesis of data provided good indication of what a formal FM Synthesis of data provided good indication of what a formal FM
qualification should entailqualification should entail
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11. . Research:Research:
A. Establish what the field of FM entails A. Establish what the field of FM entails B. Defined the job of an FM B. Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D. Key Performance AreasD. Key Performance Areas
E.E. SurveysSurveys
2. 2. Regulatory Regulatory FrameworkFramework
F.F. Statutes Statutes G.G. Regulatory Requirements Regulatory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I) The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
Regulatory Framework: F. Statutes Regulatory Framework: F. Statutes
Education Act Education Act
National Qualifications Framework ActNational Qualifications Framework Act (NQF) *(NQF) *
Council on Higher Education (CHE)Council on Higher Education (CHE) - Quality Council for Higher Education - Quality Council for Higher Education
– Function: Approval of qualifications (Higher Education Quality Committee- HEQC)Function: Approval of qualifications (Higher Education Quality Committee- HEQC)
Department of Higher Education and Training (DoHETDepartment of Higher Education and Training (DoHET))
– Overall responsibility for the NQF and its sub-frameworksOverall responsibility for the NQF and its sub-frameworks
– Approval and funding of programmes Approval and funding of programmes
– Registration of HEIRegistration of HEI
SAQA - SA Qualifications AuthoritySAQA - SA Qualifications Authority: Register qualifications that meet the relevant : Register qualifications that meet the relevant
policies and criteria ( NQF Act) on recommendation of CHEpolicies and criteria ( NQF Act) on recommendation of CHE
© Academy
Advanced National Certificate (Vocational)
National Qualifications Framework (NQF)
Nat
iona
l Ski
lls C
ertif
icat
es
Fou
ndat
iona
l Lea
rnin
g C
ertif
icat
e M
athe
mat
ical
Li
tera
cy a
nd C
omm
unic
atio
ns
Nat
iona
l Occ
upat
iona
l Aw
ards
Doctoral Degree
Masters Degree (UP)
Master Postgraduate DiplomaProfessional Qualifications s Degree
Bachelor DegreeAdvanced Diploma
Diploma (Academy for FM – 2012)Advanced Certificate (Academy for FM - 2011)
(Higher) Certificate (Academy)Incl. subject / unit certificates
National Senior Certificate (Grade 12)
General Education & Training Certificate(Grade 9)
Advanced National Certificate (Vocational)
Adult National Senior Certificate
Adult National Senior Certificate
Units of learning to be accumulated
National Certificate (Vocational) 4
National Certificate (Vocational) 3
National Certificate (Vocational) 2
OQ
F
Level 1
Level 3
Level 2
Level 4
Level 6
Level 5
Level 7
Level 9
Level 8
Level 10
HE
TF
ET
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
2. Regulatory Framework2. Regulatory Framework
F.F. Statutes Statutes
G.G. Statutory RequirementsStatutory Requirements
H.H. Policy for Curriculum DevelopmentPolicy for Curriculum Development
© Academy
Regulatory Framework: (G) Statutory RequirementsRegulatory Framework: (G) Statutory Requirements
CHE Programme CriteriaCHE Programme Criteria
Any new programme (course / qualification) to be submitted to the CHEAny new programme (course / qualification) to be submitted to the CHE
19 criterion19 criterion for programme evaluation: for programme evaluation:
Criterion 1:Criterion 1:
The programme is consonant with the institution’s mission, forms part of The programme is consonant with the institution’s mission, forms part of
institutional planning and resource allocation, institutional planning and resource allocation, meets national requirementsmeets national requirements, ,
the needs of students and other stakeholders, and is intellectually credible. the needs of students and other stakeholders, and is intellectually credible.
It is designed coherently and articulates well with other relevant It is designed coherently and articulates well with other relevant
programmes, where possible.programmes, where possible.
© Academy
(G) Statutory Requirements: CHE Programme Criteria(G) Statutory Requirements: CHE Programme Criteria
Criterion 2:Criterion 2:
Recruitment documentation informs potential students of the programme Recruitment documentation informs potential students of the programme
accurately and sufficiently, and adheres to current legislation. Admission and accurately and sufficiently, and adheres to current legislation. Admission and
selection of students are commensurate with the programme’s academic selection of students are commensurate with the programme’s academic
requirements, within a framework of widened access and equity. The number requirements, within a framework of widened access and equity. The number
of students selected takes into account the programme’s intended learning of students selected takes into account the programme’s intended learning
outcomes, its capacity to offer good quality education and the outcomes, its capacity to offer good quality education and the needs of the needs of the
particular profession.particular profession.
© Academy
Needs of the profession / stakeholdersNeeds of the profession / stakeholders
Stakeholder consultation – open invitationStakeholder consultation – open invitation
• Associations: HEFMA , SAFMAAssociations: HEFMA , SAFMA
• Employers: Sanlam; DSFM, City of CT, ABSA Capital, E&Y, Credit –Employers: Sanlam; DSFM, City of CT, ABSA Capital, E&Y, Credit –
Suisse; Hollard, Didata, etc. Suisse; Hollard, Didata, etc.
(G) Statutory Requirements: CHE Programme Criteria(G) Statutory Requirements: CHE Programme Criteria
© Academy
(G) Statutory Requirements: CHE Programme Criteria(G) Statutory Requirements: CHE Programme Criteria
Criterion 3:Criterion 3:
Academic staffAcademic staff responsible for the programme is responsible for the programme is suitably qualifiedsuitably qualified, has , has
sufficient relevant experience and teaching competence, and their assessment sufficient relevant experience and teaching competence, and their assessment
competence and research profile are adequate for the nature and level of the competence and research profile are adequate for the nature and level of the
programme. The institution and/or other recognised agencies contracted by programme. The institution and/or other recognised agencies contracted by
the institution provide opportunities for academic staff to enhance their the institution provide opportunities for academic staff to enhance their
competences and to support their professional growth and development.competences and to support their professional growth and development.
Criterion 4 - 19Criterion 4 - 19
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
2. Regulatory Framework2. Regulatory Framework
F.F. Statutes Statutes
G.G. Statutory RequirementsStatutory Requirements
H.H. Policy for Curriculum DevelopmentPolicy for Curriculum Development
© Academy
2. Regulatory Framework2. Regulatory Framework
Policy for Curriculum Development (H)Policy for Curriculum Development (H)
Higher Education Institution has to develop a Higher Education Institution has to develop a policy for curriculum policy for curriculum
developmentdevelopment (H) & submit to the CHE & DoHE - guidelines for curriculum (H) & submit to the CHE & DoHE - guidelines for curriculum
development and amongst others deals with: development and amongst others deals with:
Programme DesignProgramme Design
Materials Development – distance learningMaterials Development – distance learning
Outcomes Based EducationOutcomes Based Education
Action learning approachAction learning approach
Write in outcomes-based languageWrite in outcomes-based language
Best practise in Distance Learning - Best practise in Distance Learning - NationalNational Association of Association of
Distance Education Organisations in SADistance Education Organisations in SA (NADEOSA) (NADEOSA)
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11. . Research:Research:
A. Establish what the field of FM entails A. Establish what the field of FM entails B. Defined the job of an FM B. Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D. Key Performance AreasD. Key Performance Areas
E.E. SurveysSurveys
2. Statutory Framework2. Statutory Framework
F.F. Regulatory Framework Regulatory Framework G.G. Regulatory Requirements Regulatory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3.3. The Process (I)The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
Curriculum Design for FM:Curriculum Design for FM:
The ProcessThe Process (I)(I)
Integration of all research and statutory requirementsIntegration of all research and statutory requirements
– Penning down the curriculum - laborious team effort by subject expertsPenning down the curriculum - laborious team effort by subject experts
– Everything condensed into CHE prescribed format – next slidesEverything condensed into CHE prescribed format – next slides
© Academy
Curriculum Design for FM: The ProcessCurriculum Design for FM: The Process
The Process (I)The Process (I)
Organisational ComponentOrganisational Component – CHE Documentation– CHE Documentation
1.1. User Instructions For The ManualUser Instructions For The Manual
2.2. Syllabus ThemesSyllabus Themes
3.3. Lecturers Lecturers
4.4. Prescribed Reading Prescribed Reading
5.5. Scheduled Contact Session DatesScheduled Contact Session Dates
5.5. Assessment Methodology – Continuous And SummativeAssessment Methodology – Continuous And Summative
6.6. Programme StructureProgramme Structure
© Academy
Curriculum Design for FM: The ProcessCurriculum Design for FM: The Process
The Process (I)The Process (I)
Study ComponentStudy Component– CHE Documentation– CHE Documentation
1.1. Syllabus Theme - subjectSyllabus Theme - subject
- Objectives Of Syllabus Theme - Objectives Of Syllabus Theme
2.2. Study Units – sub-componentStudy Units – sub-component
- Objectives Of The Study Unit- Objectives Of The Study Unit
- Learning Outcomes - Learning Outcomes
(What a student should be able to do after completion) (What a student should be able to do after completion)
3.3. Prescribed Material Prescribed Material
© Academy
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
Steps in curriculum design for a formal qualification in FM:Steps in curriculum design for a formal qualification in FM:
11. . Research:Research:
A. Establish what the field of FM entails A. Establish what the field of FM entails B. Defined the job of an FM B. Defined the job of an FM
C.C. Qualities of an FM Qualities of an FM D. Key Performance AreasD. Key Performance Areas
E.E. SurveysSurveys
2. Statutory Framework2. Statutory Framework
F.F. Regulatory Framework Regulatory Framework G.G. Regulatory Requirements Regulatory Requirements
H.H. Policy for Curriculum Development Policy for Curriculum Development
3. The Process (I)3. The Process (I)
4.4. The Outcome (J) The Outcome (J)
© Academy
4. The Outcome (J)4. The Outcome (J)
Higher Certificate in FM – since 2004Higher Certificate in FM – since 2004
Advanced Certificate in Building Maintenance Management - 2011Advanced Certificate in Building Maintenance Management - 2011
Advanced Certificate in Soft Services ManagementAdvanced Certificate in Soft Services Management
Advanced Certificate in Accommodation ManagementAdvanced Certificate in Accommodation Management
Diploma in FM - 2012Diploma in FM - 2012
CURRICULUM DESIGN FOR FMCURRICULUM DESIGN FOR FM
© Academy
Higher Certificate in FMSyllabus Themes
Credits[NQF5]
Notional Hours
Fundamental Operational Theory of Facilities Management 20 200 Consumer and Communication in FM 10 100
Sub-total 30 300
Elective
• Health Safety in Facilities Management • FM Outsourcing
1010
100100
Sub-
total
10 100
Core Building Maintenance Management 20 200 Soft Services in Facilities Management 20 200 Financial Management for FM 20 200 FM Space Planning & Management 20 200
Sub-total 80 800
[Experiential Learning] Total
120 1200
© Academy
Advanced Certificate in Accomm. Mangmt.Syllabus Themes
Credits[NQF6]
Notional Hours
Fundamental
• Management 20 200
Contract Management 15 150
Outsourcing 10 100
Sub-total
45 450
ElectiveStatutes, Standards & Benchmarks – Bldg. servs.Risk management
1010
100100
Sub-total 10 100
Core - Accommodation Management Space management systems 15 150
Green Buildings 15 150
Building design, shape & elements 15 150
Accommodation solutions 15 150
Finance for Organisational Accommodation 15 150
[Experiential Learning] Sub-total 75 750
Total 130 1300
© Academy
Advanced Certificate in Soft Services Management
Syllabus Themes
Credits
NQF6
Notional Notional
HoursHours
Fundamental
• Management 20 200200
Contract Management & SLAs 15 150150
Outsourcing 10 100 100
Elective Sub-Total
45 450450
Risk management Green Buildings
1010
100100100100
Core Sub-Total
10 100100
Soft Service management 40 400
Statutes, Standards and Benchmarks applicable to soft services management
20 200
Finance for Soft Services management 15 150
[Experiential Learning] Sub-Total
75 750
Total 130 1300
© Academy
Advanced Certificate in Bldg. Maint. ManagementSyllabus Themes
CreditsNQF 6
Notional Hours
Fundamental
• Management 20 200
Contract Management & SLAs 15 150
Outsourcing 10 100
Elective
Sub-Total
45 450
• Statutes, Standards and Benchmarks applicable to building maintenance management
Risk management
1010
100100
Sub-Total
10 100
Core: Building Maintenance Management
Electrical 20 200
Mechanical 20 200
Building services 20 200
Finance for Building Maintenance 15 150
Sub-Total 75 750
[Experiential Learning] Total 130 1300
© Academy
CURRICULUM DESIGN: The OutcomeCURRICULUM DESIGN: The Outcome
Diploma in FM – proposed for 2012
Year Year 1 Year 2 Year 3
NQF Level 5 6 6 7
Credits 120 120 50 70
Total Credits: 360Total Credits: 360
© Academy
11stst Year – Diploma in FM Year – Diploma in FM
NQF 5 NQF 5
120 Credits120 Credits
7 modules / subjects7 modules / subjects
© Academy
Diploma in FM – 1Diploma in FM – 1stst Year Year
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitStudy Unit
1.1. Introduction to Facilities Introduction to Facilities
Management and Management and
Management for FM (1)Management for FM (1)
Introduction to FM Introduction to FM
Principles of FMPrinciples of FM
Characteristics of FMCharacteristics of FM
FM strategy and policy FM strategy and policy
Objectives of FMObjectives of FMDip FM - NQF5
1st Year
7 x Modules
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitStudy Unit
2.2. Financial & Environmental Financial & Environmental
Management (1)Management (1)
General accounting terms and concepts General accounting terms and concepts
Budgeting and managing FM expenditureBudgeting and managing FM expenditure
3.3. Soft Services Management (1) Soft Services Management (1) Defining FM Soft ServicesDefining FM Soft Services
Key Soft ServicesKey Soft Services
• Cleaning ServicesCleaning Services
• Catering ServicesCatering Services
• Security ServicesSecurity Services
• Help Desk / Call CentreHelp Desk / Call Centre
Principles of quality management Principles of quality management
Financial implications of and cost- Financial implications of and cost-
effectiveness in service deliveryeffectiveness in service delivery
Soft Service Management and SLAsSoft Service Management and SLAs
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitsStudy Units
4.4. Building Maintenance Building Maintenance
Management (1)Management (1)
Principles of maintenance Principles of maintenance
Maintenance managementMaintenance management
MaintenanceMaintenance contracts / SLAs contracts / SLAs
Life cycle costingLife cycle costing
5.5. Accommodation Accommodation
ManagementManagement
Facilities and Space Planning and Facilities and Space Planning and
ManagementManagement
Calculating space requirementsCalculating space requirements
Space designSpace design
Space Planning PolicySpace Planning Policy
Ergonomics & Psychology of colour Ergonomics & Psychology of colour
© Academy
Syllabus Theme / Syllabus Theme /
ModuleModule
Study UnitsStudy Units
6.6. Consumer and Consumer and
Communication in FM Communication in FM
Customer behaviour and needs in the FM Customer behaviour and needs in the FM
environment environment
Communication & service deliveryCommunication & service delivery
Customer satisfaction in the FM env. Customer satisfaction in the FM env.
Principles & techniques for effective Principles & techniques for effective
communicationcommunication
Telephone communication skillsTelephone communication skills
Dealing with dissatisfied customersDealing with dissatisfied customers
Compiling a FM communication planCompiling a FM communication plan
Presentation skillsPresentation skills
Communication planningCommunication planning
© Academy
Syllabus Theme / Syllabus Theme /
ModuleModule
Study Unit-Study Unit-
7.7. Regulatory Framework Regulatory Framework Overview of the OHS Act.Overview of the OHS Act.
H&S & risk management H&S & risk management
Communicating H&S informationCommunicating H&S information in the in the
organisation to the relevant stakeholders organisation to the relevant stakeholders
H&S Quality ManagementH&S Quality Management
H&S PolicyH&S Policy
© Academy
22ndnd Year – Diploma in FM Year – Diploma in FM
NQF 6 NQF 6
120 Credits120 Credits
7 modules / subjects7 modules / subjects
© Academy
Diploma in FM – 2Diploma in FM – 2ndnd Year Year
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitStudy Unit
1.1. Management for FM (II)Management for FM (II) Research MethodologyResearch Methodology
FM Information SystemsFM Information Systems
Project and Configuration ManagementProject and Configuration Management
Facility Manager’s role in the organisationFacility Manager’s role in the organisation
Facility Manager’s role re staffFacility Manager’s role re staff
Dip FM - 2nd Year
- NQF6
- 7 x Modules
22. Contract Management & . Contract Management &
SLAs (1)SLAs (1)
Law of contractsLaw of contracts
Service Contracts and ManagementService Contracts and Management
Service Level Agreements (SLAs)Service Level Agreements (SLAs)
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study Unit-Study Unit-
3.3. Financial & Financial &
Environmental Environmental
Management (II)Management (II)
Principles of financial and environmental Principles of financial and environmental
managementmanagement
Financial implications of soft services Financial implications of soft services
management solutionsmanagement solutions
Financial Implications of accommodation Financial Implications of accommodation
management solutionsmanagement solutions
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study Unit-Study Unit-
4.4. Soft Services Soft Services
Management (II)Management (II)
Soft and business support services / systemsSoft and business support services / systems
• MailroomMailroom
• Reprographic Reprographic
• Office supplies Office supplies
• Office furniture Office furniture
• Signage Signage
• Refuse management Refuse management
• HorticultureHorticulture
• Office stationery Office stationery
management principles for service deliverymanagement principles for service delivery
Regulatory frameworkRegulatory framework
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitsStudy Units
5. 5. Building MaintenanceBuilding Maintenance
Management (II)Management (II)
Engineering languageEngineering language
• MechanicalMechanical
• CivilCivil
Management principles of building Management principles of building
servicesservices
Building condition assessmentBuilding condition assessment
Principles for delivery of building Principles for delivery of building
servicesservices
Regulatory framework Regulatory framework
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study Unit-Study Unit-
6.6. Accommodation Accommodation
Management (II)Management (II)
Accommodation Management Accommodation Management
Language of Building DesignLanguage of Building Design
Space Measurement SystemsSpace Measurement Systems
Accommodation Management Accommodation Management
SoftwareSoftware
Regulatory frameworkRegulatory framework
7.7. Risk Management Risk Management Principles and functions of risk Principles and functions of risk
management management
Risk AssessmentRisk Assessment
Implications of ineffective risk Implications of ineffective risk
managementmanagement
© Academy
3rd Year – Diploma in FM3rd Year – Diploma in FM
NQF 6 / 7 NQF 6 / 7
120 (50 / 70) Credits120 (50 / 70) Credits
6 modules / subjects6 modules / subjects
© Academy
Diploma in FM – 3Diploma in FM – 3rdrd Year Year
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitStudy Unit
1.1. Management for FM (III)Management for FM (III) Facility Manager’s role in the organisationFacility Manager’s role in the organisation
– Strategy, Policy, Structure, CultureStrategy, Policy, Structure, Culture
Facility Manager’s role re staffFacility Manager’s role re staff
Dip FM – 3rd Year
- NQF6 / 7
- 6 x Modules
2.2. Contract Management & Contract Management &
SLAs (III)SLAs (III)
Principles of outsourcingPrinciples of outsourcing
Risks and benefits of outsourcingRisks and benefits of outsourcing
Outsourcing processOutsourcing process
Managing the outsourcing decision Managing the outsourcing decision
Managing outsourcing contracts / SLAsManaging outsourcing contracts / SLAs
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study UnitsStudy Units
3.3. Financial & Financial &
Environmental Environmental
Management (III)Management (III)
Principles of financial and environmental Principles of financial and environmental
managementmanagement
Financial implications of building maintenance Financial implications of building maintenance
decisions, e.g. energy , water, etc.decisions, e.g. energy , water, etc.
Financial implications of soft services management Financial implications of soft services management
decisions – water, energydecisions – water, energy
Financial Implications of accommodation Financial Implications of accommodation
management decisionsmanagement decisions
Financial reportingFinancial reporting
4.4. Accommodation Accommodation
Management (III)Management (III)
Accommodation ManagementAccommodation Management
Green BuildingsGreen Buildings
Building Design and EnergyBuilding Design and Energy
Regulatory FrameworkRegulatory Framework
© Academy
Syllabus Theme / Syllabus Theme /
ModuleModule
Study UnitsStudy Units
5.5. Soft Services Soft Services
Management (III)Management (III)
Soft and business support services / systemsSoft and business support services / systems
Retail, Document management & Archiving Retail, Document management & Archiving
Parking Management, FMIS / Help desk,Parking Management, FMIS / Help desk,
Retail, Lifestyle, Landscaping, Business services, Retail, Lifestyle, Landscaping, Business services,
Recycling, Waste Management, Health care, Recycling, Waste Management, Health care,
Provisioning (supply chain), Scenery, Furniture & Provisioning (supply chain), Scenery, Furniture &
Building finishes, etc. Building finishes, etc.
Soft Services management principlesSoft Services management principles
Regulatory environmentRegulatory environment
Risk / cost of complianceRisk / cost of compliance
© Academy
Syllabus Theme / ModuleSyllabus Theme / Module Study Unit-Study Unit-
6.6. Building Maintenance Building Maintenance
Management (III)Management (III)
Engineering languageEngineering language
Electro-mechanical Electro-mechanical
Principles for delivery of building Principles for delivery of building
services services
Quality of supplyQuality of supply
Statutory Framework Statutory Framework
Asset ManagementAsset Management
Regulatory FrameworkRegulatory Framework
top related