إستراتيجية تحسين وتطوير الأداء المؤسسي للجامعات...
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Abstract
This study aims at introducing themost recent trends in qualitymanagement in higher educationinstitutions; it also presents a
conceptual framework whichexplains the quality assurancemechanisms as a strategic tool forcontinuous development at higher
education
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PDSA:
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Internal Benchmarking.
External Benchmarking.
Competitive or PerformanceBenchmarking.
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23.7-Goetsch, L. David & Davis B. Stanley, (2006), Quality Management, fifth
edition, Pearson/Prentice Hall. p 25.
.299-8
-Goetsch, L. David & Davis B. Stanley.op cit .p 309
.22( :( 2001-1011-Juran, J. & Godfrey Total Quality Management: From Juran's Quality
Handbook. Mc Graw-Hill: 2000. Singapore .p p 3-5.
-( :( 2006-12
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31.13-Besterfield &.al., (2004), Total Quality Management. 3rd ed. PearsonEducation Inc..India Bhote.p 134.
14-Oakland, John,(2000) Total Quality Management: Text with Cases, second
Edition, Butterworth Heinemann, Oxford.p 362.
15-Oregonstate (2008): http://oregonstate.edu.p 8
16-Parker, S.K., wall, T.D.,& Jackson, P.R.(1997)."Thats not my job"
Developing flexible employee work orientations, Academy of management
journal, 40,p p 899-929.
17-Besterfield &.al.,op cit . p 135.
-18 ):)2002
25.
-Goetsch, L. David & Davis B. Stanley.op cit .p 690.1920-Al-Shamleh, Anas, (2007), Benchmarking: Total Quality Management. The
Arab Academy For Bankng And Financial Science. p p 2-3.
( :( 2000--2133
.17/18/1983.84-22.84-23
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-Oregonstate. Op cit .p 9.2526-
46.27-
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53.
.32( :( 2006-3233-Besterfield &.al.,op cit . p 13634-Oakland, John. Op cit .p 363.
-35 .2636-Massy, William (2003): Honoring the trust: quality and cost container in
Higher Education, Anker publishing: New York.p 89.
37-Oakland, John. Op cit .p 360.
-38 .27
.11-39
-Besterfield &.al.,op cit . p0340
-41 .152004
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17.-Oakland, John. Op cit .p366.43-Besterfield &.al.,op cit . p13044
-Oakland, John. Op cit .p361.45-Massy, William. Op cit .p80.46
.87-47.88-48):)2008-49
.10525/26
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