بناء ثقافة الجودة الشاملة من خلال الكايزون

Ministry of Education Kingdom Of Saudi Arabia

BuildinCulture g a TQM Through Kaizen

“Kaizen For Institutional Development”And

“Kaizen In Schools”

Dec 2010

Designed and Delivered By:

Jayanth Murthy, Director

Kaizen Institute

jmurthy@kaizen.com

It is not buildings and machines that make a society great!

It is people that make it great!

Human capital is much richer

than any other wealth!

Education builds wealth!

Profound Truths…

Objectives of our association

1.To Train and Certify staff from within the Ministry Of Education as internal Kaizen Champions

2.Support Implementation of Kaizen within different departments and offices of Ministry Of Education

3.Support the Sustenance through Audit & Review of the improvements

4.Design, launch and integrate Kaizen and Innovation into the school curriculum in KSA

Table of Contents

•Background and Objectives

•Kaizen - Total Service Management (TSM)

•Kaizen® Institute Delivery Model

•Commercials

•Kaizen® Institute Value Proposition

•About Kaizen® Institute

Background

•Kaizen Institute (KI) has been associated with over 2000 organizations across the world over the last twenty five years, providing assistance in training and implementation of Kaizen paradigms and practices to private and public organizations. The focus is on helping organizations learn and implement Kaizen Management System, which makes them more efficient and effective.

•The mandate to Kaizen Institute is always to help the client build a sustainable, continual improvement focused work culture that fosters total employee involvement.

•The Kaizen Institute – www.kaizen.com – established by Sensei Masaki Imai (considered the father of Kaizen) operates globally. KI operates in over 25 countries and has it global head office at Zug near Zurich, Switzerland.

Objective:

•Jayanth Murthy is the founding partner and the director of Kaizen Institute for India, Middle East and Africa region. He is invited by the Ministry of Education, KSA, to present the concept of Kaizen and it applications. The Ministry intends to adopt and deploy Kaizen as part of it ongoing efforts to promote a Total Quality Culture in KSA.

Table of Contents

•Background and Objectives

•Kaizen & Total Service Management (TSM)

•Kaizen® Institute Delivery Model

•Commercials

•Kaizen® Institute Value Proposition

•About Kaizen® Institute

Our Mission

K A I Z E N = Continuous Improvement

Change

for the better

Z E N

K A I

Everyone!Everyday!Everywhere!

The Four P’s of Continual Improvement

Journey to World Class

The 4 Ps of Improvements through Kaizen

L6

L5

L4

L3

L2

L1

Flexible workingin

teams

”Best in class”

Optimizationas a team

Processimprovemen

t

Co-operation

Selforganization

Create a goodfoundationthrough

Lock in gains by

Empower peoplefor

Control processto become

Save through

Improve through

Awareness of waste5S Campaign

Standardization

Processmapping,Problem-Solving-Story,

Value Stream Mapping

Visual Management,Policy Deployment

Analyze tasks,Apply mobility concept, Create flexible layouts

Benchmarking,Exchange of experience

Workplace organization,Cleanliness & Safety,Awareness of MUDA

Zero errors,Reduced searchtime,best, easiest, safest method

Leadership with measures,OrganizationalAlignment & „buy-in“

Collaboration,Mobility,Space optimization

Best in class in:Quality,Productivity,Speed

Reduced Process costs,Faster turnaround time,Optimize value flow,Less paper

6 Levels of Service Excellence

upto 60%

upto 80%

50%-100%

50%- 80%

to 30%

Reduction of the Lead Time – of all KEY processes

Better organized office, and teams etc

Reduction of searching time- data, files, material, people..

The focus is on process improvement The typical impact is…

Benefits of Kaizen Implementation

Increase in productivity – of people, meetings etc

Office material availability – brochures, books, stationery,

etc

The most important benefit…Is on organization culture!

Kaizen builds a productivity and total quality culture supported by

continual improvement

Invaluable..!!

Many countries are already implementing Kaizen!

Where? How? Impact Consultant

USA In many state Government – in health care, defense etc

Train and implement Kaizen and Lean

More efficiency, less waste

Internal

India State Government – Gujarat

Started with Depart of Education

Positive Kaizen Institute

Mauritius Entire Government

1000’s of Government officers trained

Has become a case study

Kaizen Institute

African Union Commission

Within the commission

Training 100’s of officers

Good impact, ongoing!

Kaizen Institute

Dubai DED – Dept Of Economic Development

Pilot Implementation

Positive Kaizen Institute

This is only a partial list of the entire global efforts to adopt Kaizen

Kaizen® Institute - Differentiators

•Pioneers in Kaizen Implementation:

•Founded by Sensei Masaki Imai 27 years ago back

•Hands on – actions & results v/s mere prescription, with improved processes giving results

•Global Footprint

•Presence across all the continents; in more than 29 countries

•More than 25 Kaizen Coaches focused on Middle East

•Standardized Global Delivery Methodology

•High quality training/ coaching/ consulting skills used and appreciated by fortune 100 companies and different public sector organizations across the world

Table of Contents

•Background and Objectives

•Kaizen - Total Service Management (TSM)

•Kaizen® Institute Delivery Model

•Commercials

•Kaizen® Institute Value Proposition

•About Kaizen® Institute

1985, Switzerland

Zug, Switzerland

300+ Worldwide

Year founded

Headquarters

Consultants

Market Segments Manufacturing (automotive, supply chain, machinery, construction, electrical, industrial …)

Process industry(chemicals, metals, food and beverages.....)

Service(banking, insurance, publishing, retail, logistics ...)

Hospitality(resorts, hotels, restaurants ...)

Public Sector(healthcare, education, government departments, not for profit ...)

Kaizen® Institute

Global Headquarter - Zug, Switzerland

KAIZEN® Institute - worldwide

New Zealand

Australia

Malaysia

Japan

China

Mauritius

Kenya

India

Germany

Switzerland

Austria

Poland

Russia

Sweden

Slovakia

Czech

HungaryRomania

Italy

Portugal

Spain

France

Belgium

Brazil

USA

Mexico

Canada

UAE

Global OperationsBusiness Unit

Uganda

Masaaki Imai

1930 1955 1962 1976 1980 1985 2000

Masaaki Imaiwas born in Tokyo,

Japan

Received Bachelor's degree and did graduate work at Tokyo

University

Worked at Japan Productivity Center

Founded Cambridge Corporation

based in Tokyo

Served as President of the Japan Federation ofRecruiting and Employment Agency

Associations

Founded KAIZEN Institute inZug, Switzerland

ShoichiroToyoda195

2 -Nagoya,

Japan

TaiichiOhno 1912

– 1990Dalian, China

Traveled with Taiichi Ohnoin US, Australia and New

Zealand

Traveled with Shoichiro Toyoda

in the US

MasaakiImai1930 -

Tokyo,

Japan

KAIZEN®

•Methods / Techniques / System

(JIT, TQM, TPM, VSM)

- KAIZEN® Team Training

- KAIZEN® Leadership

- Show case Audit

Management

Gain understanding

Share experience

Develop potential

In-house-Training

ExternalKAIZEN ®

College

Benefit

Learning by doing

Implement real change

Generate results

GEMBA

Manage-ment

Benefit

• GEMBA KAIZEN® Workshop• OEE Improvement

- Upstream KAIZEN® Workshop

- Coaching, Audit

- KAIZEN® Leadership• Value Stream Management• Productivity Improvement

- Coaching

- Presidential Diagnosis

•Methods / Techniques / System

(JIT, TQM, TPM, VSM)

- KAIZEN® Manager Training

- KAIZEN® Leadership Training

- Show case Visit

ContinualImprovemen

t

Training Consulting

KAIZEN® Services

Education

Stages of the competence

Certification

KAIZEN® College

ALUMINIUM WALZWERK

ISOMAX

Partial List - Global Clients

Many countries are already implementing Kaizen!

Where? How? Impact Consultant

USA In many state Government – in health care, defense etc

Train and implement Kaizen and Lean

More efficiency, less waste

Internal

India State Government – Gujarat

Started with Depart of Education

Positive Kaizen Institute

Mauritius Entire Government

1000’s of Government officers trained

Has become a case study

Kaizen Institute

African Union Commission

Within the commission

Training 100’s of officers

Good impact, ongoing!

Kaizen Institute

Dubai DED – Dept Of Economic Development

Pilot Implementation

Positive Kaizen Institute

Objectives of our association

1.To Train and Certify staff from within the Ministry Of Education as internal Kaizen Champions

2.Support Implementation of Kaizen within different departments and offices of Ministry Of Education

3.Support the Sustenance through Audit & Review of the improvements

4.Design, launch and integrate Kaizen and Innovation into the school curriculum in KSA

KAIZEN® and GEMBAKAIZEN® are registered trade marks of KAIZEN INSTITUTE Ltd.All rights reserved

Thank you! Question?

jmurthy@kaizen.com

www.kaizen.com