amit nagpal ( infosys bpo ltd
DESCRIPTION
amit nagpalTRANSCRIPT
8/15/13 Amit Nagpal ( Infosys BPO Ltd.) | LinkedIn
https://www.linkedin.com/profile/view?id=10776189&authType=NAME_SEARCH&authToken=3USR&locale=en_US&srchid=843027021376565791525&src… 1/5
People Also Viewed
Clifford Mohan Pai - GPHRHR Business Leader & Head -Employee Relations at Infosys BPO
Nirmala MukherjeeCapability Solutions Senior Managerat Accenture
Nandita GurjarMember Executive council and GlobalHead Education & Research atInfosys
Deepak BhatiaTower Head/ AVP Infosys Ltd., BPO,Business Platforms, SaaS, BusinessLeader
Meera InnanjeAVP at Infosys BPO
Abhay TulapurkarSr.Manager - HR at Infosys BPO
Uma SankarDirector ( Learning & Development)and Head of Capgemini IndiaUniversity at Capgemini ConsultingIndia Pvt Limited
Karthikeyan RavindranAVP at Wipro BPO
Raghavendra KVice President and Head - HumanResources Development, InfosysBPO
Dependra MathurHead - Compensation and Benefitsand International Centres (AVP atInfosys BPO)
How You're Connected
in.linkedin.com/pub/amit-nagpal-infosys-bpo-ltd/3/738/279
Background
Summary
[email protected], [email protected]
Amit Nagpal brings 24 years of rich and impactful experience in Sales, Business Operations and
Training. After having spent a decade with organisations such as Glaxo and NIS SPARTA, he has been
associated with the BPO/ITES world for the last 14 years. Being one of the early entrants of the Indian
BPO/ITEs industry, he worked with GECIS (now GENPACT) and Wipro BPO before joining Infosys BPO
Ltd.
Amit has led large teams in scaling up Business Operations in Life and Health Insurance, Credit Card
Operations and Technical support before venturing into the people development space .
A strong believer of the “People First” mantra, Amit is passionate about developing and enriching
resources across the globe and has been leading the Education & Research Function of Infosys BPO as
Head Training for the last three years. His current role focuses on Internal Talent Development, Strategic
Positioning of Training Practices across Geographies and Leading large scale training consulting projects
in collaboration with governments and organisations of growing economies. His conviction around
deployment of technology aided and blended training methodologies being the future, helps him drive and
implement several initiatives in this area.
With a penchant for thought stimulating conversations on L&D , Amit is keen to share insights from his
experiences of leading a training function that manages award – winning initiatives across the globe!
Rajshekhar BhideServices Head - Client Operations
Amit is always there to help you with "right"workable solutions. Just approch him with aproblem and he will help you... View
Smitta kejriwalRecruitment
Amit is one of the few people I have met in the BPOindustry who is an all rounder. Well spoken,wellread,thorough... View
Experience
Head -Training
Infosys BPO Limited
May 2010 – Present (3 years 4 months) | Pune Area, India
I manage Foundation and Behavioural Training for revenue generating entry level and SME population
including entry level Leaders and touch the lives of 20000+ resources across our India and global
centres.
4 courses
Gallup Strength Finder ProgramBelbin Team Roles ProgramLeader as a Coach WorkshopGlobal Performance Management WorkshopSee more
2 recommendations
Delivery Lead -Customer Services
Infosys BPO Ltd
October 2007 – May 2010 (2 years 8 months)
People Similar to Amit
Sharda Subramanian GROUP
Head - Leadership & Talent Development a…
Connect
You
ADS BY LINKEDIN MEMBERS
Life sciences in growth
Adapting supply models can helpseize the opportunity
Invitation from LinkedIn
Place ads on LinkedIn. Acquire newcustomers for your business. Try itnow.
LinkedIn Ads with Video
Use the power of video to reach yourtarget audience on LinkedIn.
500+connections
Amit Nagpal ( Infosys BPO Ltd.)Head- TrainingPune Area, India Information Technology and Services
Current Infosys BPO Limited
Previous Infosys BPO Ltd, Cognizant Technologies, Wipro BPO
Education St.George's School Agra, Agra College Agra, Bhartiya Vidya
Bhavan New Delhi
Connect Send InMail
3rd
Home Profile Network Jobs Interests Business Services Upgrade
Advanced1
Search for people, jobs, companies, and more...
8/15/13 Amit Nagpal ( Infosys BPO Ltd.) | LinkedIn
https://www.linkedin.com/profile/view?id=10776189&authType=NAME_SEARCH&authToken=3USR&locale=en_US&srchid=843027021376565791525&src… 2/5
RANA DUTT
Akshay Goel
Shreyas Bangad
18 more connections can
introduce you to someone who
knows Amit
Get introduced
Amit Nagpal ( Infosys BPO
Ltd.)
Amit's Network
In Common with Amit
4 courses
Six Sigma Champions ProgramStrategic LeadershipCompetancy Based Interviewing SkillsBusiness Buidling Through Customer Value CreationSee more
Director- Healthcare SBU
Cognizant Technologies
March 2007 – October 2007 (8 months)
General Manager Operations and Training
Wipro BPO
April 2000 – November 2005 (5 years 8 months)
5 recommendations, including:
Ops Head BPO
Zensar Technologies
2004 – 2004 (less than a year)
AVP-Operations
GECIS ( Now GENPACT)
January 1998 – March 2000 (2 years 3 months)
Group Manager
NIS Sparta
1996 – 1998 (2 years)
Courses
Infosys BPO Ltd
• Six Sigma Champions Program
• Strategic Leadership
• Competancy Based Interviewing Skills
• Business Buidling Through Customer Value Creation
Infosys BPO Limited
• Gallup Strength Finder Program
• Belbin Team Roles Program
• Leader as a Coach Workshop
• Global Performance Management Workshop
English, Hindi and Punjabi
Languages
5757
4545
4343
3131
Skills & Expertise
Most endorsed for...
Management
BPO
Talent Management
Training
Company
182Infosys BPO
61Infosys
24
18
13
11
10
10
9
8
3Groups
1Location
People Similar to Amit
Sharda Subramanian GROUP
Head - Leadership & Talent Development a…
Connect
8/15/13 Amit Nagpal ( Infosys BPO Ltd.) | LinkedIn
https://www.linkedin.com/profile/view?id=10776189&authType=NAME_SEARCH&authToken=3USR&locale=en_US&srchid=843027021376565791525&src… 3/5
3030
2323
2020
1313
1212
1212
Amit also knows about...
1111 1010 99 55
33
Team Management
Vendor Management
Operations Management
Leadership
Employee Engagement
Change Management
Performance Management Outsourcing Six Sigma Talent Acquisition
Sales Training/People...
Education
St.George's School Agra, Agra College Agra, Bhartiya Vidya Bhavan New Delhi
Bsc.,PGDSM, Botany, Sales & Marketing
1984 – 2001
St.George's , Agra
ISC, Physical Sciences
1972 – 1986
Additional Info
Personal Details
Birthday October 28
Recommendations
Head -TrainingInfosys BPO Limited
General Manager Operations and TrainingWipro BPO
“
Rajshekhar Bhide
Services Head - Client Operations
Amit is always there to help you with "right" workable solutions.
Just approch him with a problem and he will help you solve it. More importantly he ensures
his entire team also follows the same style and culture, so teams behaving diffferently before
Amit takes them over, completely rediscover them and start treating you as customers and
give you solutions. Amit is expert in ensuing burocracy dosent creep in, in what ever he
does. less
February 1, 2013, Rajshekhar worked with Amit at Infosys BPO Limited
“
Smitta kejriwal
Recruitment
Amit is one of the few people I have met in the BPO industry who is an all rounder. Well
spoken,well read,thorough professional at the same time very gentle and warm. He is a great
leader and an amazing boss,with forsight and the capabilty to guide large teams and
ventures and lead them to success.
May 15, 2009, Smitta reported to Amit at Infosys BPO Limited
Given (16)Received (7)
ADS YOU MAY BE INTERESTED IN
17th IRF World Meeting
The Premier Event forTransportation Officials in 2013
›
Invitation from LinkedIn
Place ads on LinkedIn. Acquirenew customers for your business.Try it now.
›
LinkedIn Ads with Video
Use the power of video to reachyour target audience on LinkedIn.
›
8/15/13 Amit Nagpal ( Infosys BPO Ltd.) | LinkedIn
https://www.linkedin.com/profile/view?id=10776189&authType=NAME_SEARCH&authToken=3USR&locale=en_US&srchid=843027021376565791525&src… 4/5
See Less
“
Milind Tilak
General Manager - Operations at Cognizant Technology Solutions
Had a privilege to work with Amit on various assignments. His domain expertise is
unmatched and the insights he brought on the table were always helpful.
July 15, 2012, Milind worked indirectly for Amit at Wipro BPO
“
Rakesh Malhotra
Values-driven Business Leader, Expertise in Organizational Alignment,Cross Cultural
Experience
Amit is highly conscientious, knowledgeable, focused and committed professional. I also
know him as a person of great integrity with a amazing talent management skills. His ability
to listen to the input of those around him, and focus people on the right priorities, A man of
great character, sense of humor and tremendous people skills. He is great team leader and
very good... more
July 11, 2012, Rakesh was with another company when working with Amit at Wipro BPO
“
Stuart Hastings
Volunteer at The Greensand Trust
Amit established a new business and underwriting processing function for me in Pune,
up and running within 3 months and delivering full function expected results within a year. I
could not have asked for a more professional and competent person to do this. As an
outsourcer he had to balance the demands of his employers with my demands as a
customer`and that is not easy to do. I believe we had an open, professional and friendly
relationship that worked really well and delivered the results I was expecting. Amit is easy to
like and respect and I would recommend him to anyone. less
July 6, 2012, Stuart was Amit's client
“
Vishal Ravikant
Process Director at Dell International Services
I have reported directly to Amit in Wipro BPO. Amit is a very meticulous and a detail
oriented leader. He has been extremely focused on deliverables and hence was instrumental
in making a very result oriented team, me being 1 member of that. Amit evaluated
performance of his team on a regular basis, thus ensuring that none of his team members
derailed ever in their journey. He believes in making his team successful for himself to be
successful and that was very motivating for his team. He never let the pressure down on his
team, he absorbed all of it but ensured that the team was focused on delivery. I wish him all
the very best in whatever he does! less
June 5, 2009, Vishal reported to Amit at Wipro BPO
“
Sandeep Kejriwal
Chief Financial Officer & Executive Sponsor - Corporate Sustainability
Amit is an amazing professional with great leadership qualities. His wealth of
experience, maturity and brilliance were admired by everyone in the team. At the same time,
he really knows how to handle work related pressure and conflicts. Very energetic and fun
loving... A wonderful person indeed!
June 3, 2009, Sandeep worked with Amit at Wipro BPO
Groups
ASTD National
Join
BPO Experts..The Po…
Join
GENPACT GECIS Alu…
Join
Harvard Business Re…
Member
INDIA OUTSOURCING
Join
India Leadership Net…
Member
Infosys BPO Colloqui…
Join See 10 more
Following
Influencers
8/15/13 Amit Nagpal ( Infosys BPO Ltd.) | LinkedIn
https://www.linkedin.com/profile/view?id=10776189&authType=NAME_SEARCH&authToken=3USR&locale=en_US&srchid=843027021376565791525&src… 5/5
Help Center About Press Blog Careers Advertising Talent Solutions Tools Mobile Developers Publishers Language Upgrade Your Account
LinkedIn Corporation © 2013 User Agreement Privacy Policy Community Guidelines Cookie Policy Copyright Policy Send Feedback
News
Companies
Deepak Chopra MD (…
Founder, Chopra...
Follow
Arianna Huffington
President and...
Follow
Jeff Weiner
CEO at LinkedIn
Follow
Anthony (Tony) Robbins
Chairman at Anthony...
Follow
Tim Brown
CEO at IDEO
Follow
Daniel Goleman
Co-Director of...
Follow
Gretchen Rubin
Bestselling author;...
Follow
See 97 more
IT
609,939 followers
Follow
Marketing & Advertis…
650,493 followers
Follow
Wall Street Journal Harvard Business R… Bloomberg
NPR CNN Money Forbes
Apple
Consumer Electronics
Following
Oxford Brookes Univ…
Higher Education
Follow
Azim Premji Foundation
Education Management
Follow
Infosys BPO
Information Technologyand Services
Follow
Wipro BPO
Outsourcing/Offshoring
Follow
Bharti Learning Syst…
Professional Training &Coaching
Follow