amcham vietnam boos.ng employee engagement – …...case 3 – case from china • an insurance...
TRANSCRIPT
AMCHAMVIETNAM
Boos.ngEmployeeEngagement–TransformingtoBusinessGrowth
AlisonWong|AsiaRegionalBasedSeptember2018
TALENT-Will 2
WHOAMI?
Now-2010
• CerAfiedmindPowerTMInnovaAonCoach• GlobalHeadofHR&Training• Peoplemanagementexposureacross18
countries• Corporate&clientexperiencein8industries
• Regional/GlobalHRbusinesspartner
• CerAfiedLeadershipFacilitator
2010-2000
Mid90s• MovedfromHKbasetoGreaterChina• DevelopedHRconsultantskills
Beginning90s
• StartedasHRinregionalhotelprojects
• GraduatedfromHotelManagementSchool,masterdegreeinTraining&HRManagement
AlisonWong Developing Talent’s Innovation mindPowerTM
TALENT-Will 3
ENGAGEMENTFORSUCCESS–MYBELIEVE
• EmployeeengagementdoesNOTmean-• Happyatwork,saAsfiedwiththeirjobandtheirpaybut…• Doesn’tmeantheyareworkingproducAvely
• Employeeengagementisbuildingemo.onalcommitment• ThisemoAonalcommitmentmakesemployeeengagedandcareabout
theirworkandtheircompany
TALENT-Will 4
ENGAGEMENTFORSUCCESS–EXPERTS’VIEWS
“Agoodleadervaluesemployeehappiness.Agreatleadervaluestheemployeeengagementthatresultsfromthehappiness.Thatiswhatemployeeengagementis,a:erall–thedegreetowhichanemployee’sfeelingsabouttheirjob(andboss)influencestheirwillingnesstolearnandperformatwork.”
byEngagementExpert,AndreLavoie
TheService–ProfitChainestablishesrelaAonshipsbetweenprofitability,customerloyalty,andemployee
saAsfacAon,loyalty,andproducAvitybyHarvardResearchers
HighQualityLeadership
• Leadership• InternalServiceQuality
• EmployeeSaAsfacAon
EnhancedPeopleOutcomes
• EmployeeSaAsfacAon
• DiscreAonaryEffort
• IntenttoStay• ProducAvity• ExternalValue
EnhancedBusinessImpact
• CustomerSaAsfacAon
• CustomerLoyalty
• RevenueGrowth
• Profitability
TALENT-Will 5
ENGAGEMENTFRAMEWORKEmployee Engagement - It’s the Little Things That Matter The Most
BUT…Noonesizefitsall(employees)
TALENT-Will 6
UNIQUEBUSINESSGROWTHSOLUTION
CEOmPCustomer Individual
andTeam
BusinessGrowthmindDer™System
mindPower™InnovaAon
Developedby
TALENT-Will 7
BIGDATA&mindDataTM
WHAT• Purchase
padern• Demographic
HOW• Lifestyle• Online
behavior WHY
Selfimage&hiddenpurchase
moAves
BigData
mindData™
TALENT-Will 8
5-EDGEBUSINESSGROWTHmindDerTMSYSTEM
3-minmindDer™game
LiveCustomerProfiling&StaffPerformanceTracking
TrackingOngoingBusinessGrowth&mindDer™DataAnaly.cs
CustomermindData™Insight
Integra.onofHumanDrive&DataScience
Applica.ontraining&e-learning
Diversity mindDer™
ExcellencemindDer™
IntellectmindDer™
FunctionalmindDer™
RelationshipmindDer™
DistinctmindDer™ 6 mindDer™
6mindDer™
5
42
1 3
TALENT-Will 9
MATEREMPLOYEEHIDDENPREFERENCEviaminDerTM
ValueonexcepAonalresultThinkhighstandard
Valueonnewexposure&ideaThinkcreaAvely
ValueonuniquenessThinkindividualneeds
ValueonprofessionalismThinkdeep
ValueonpracAcalresultThinkendresult
Valueoncare&supportThinkpeople&otherneeds
Diversity mindDer™
ExcellencemindDer™
IntellectmindDer™
FunctionalmindDer™
RelationshipmindDer™
DistinctmindDer™ 6 mindDer™
TALENT-Will 10
APPLYINGminDerTMTOBUILDENGAGEMENT
ValueonexcepAonalresultThinkhighstandard
Valueonnewexposure&ideaThinkcreaAvely
ValueonuniquenessThinkindividualneeds
ValueonprofessionalismThinkdeep
ValueonpracAcalresultThinkendresult
Valueoncare&supportThinkpeople&otherneeds
QuesIon:WhatwouldyoudoinboosIngemployeeengagementbasedontheirminDerTMpreference?
Diversity mindDer™
ExcellencemindDer™
IntellectmindDer™
FunctionalmindDer™
RelationshipmindDer™
DistinctmindDer™ 6 mindDer™
TALENT-Will 11
WHATLEADERSNEEDTOWORKON–CASESTUDY
ConsistentlyspeakposiAvelyabouttheorganizaAontoco-workers,potenAal
employeesandcustomers
Haveanintensedesiretobeamemberofthe
organizaAon
Exertextraeffortandengageinbehaviorsthatcontributetobusinesssuccess
Case1–CasefromHongKong• Anassociateresigned,sheisasolidperformerandcontributorandvery
determinedtoleave• Ager4weeks,shecamebacktotheimmediatemanageranddisclosedshe
hadgotcancer…• Whatdoleadersneedtodo?
Employee Engagement - It’s the Little Things That Matter The Most
TALENT-Will 12
WHATLEADERSNEEDTOWORKON–CASESTUDY
ConsistentlyspeakposiAvelyabouttheorganizaAontoco-workers,potenAal
employeesandcustomers
Haveanintensedesiretobeamemberofthe
organizaAon
Exertextraeffortandengageinbehaviorsthatcontributetobusinesssuccess
Case3–CasefromChina• Aninsurancecompanyhasfoundunreasonableincreaseofemployeemedical
claimraAoforlast2quarters• TheMarkeAngteamhassuggestedacampaignextendingtoassociates...• Whatisitabout?
Employee Engagement - It’s the Little Things That Matter The Most
TALENT-Will 13
AlisonWongOfficePhone +85227436033CellPhone +85294691340(HongKong)
+84903659759(Vietnam)Email alison@ceompower.comTALENT-WillCompanyB15TSTPlazaChevaliereHouse45-51ChathamRoadSouthTsimShaTsuiKowloonHongKong