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Pragmatic IT solutions
STATEMENT OF QUALIFICATIONS
55 East Huntington Drive, Suite 250
Arcadia, Ca 91006
626-294-0300
626-294-0343 FAX
www.amcgroupllc.com
July 2012
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CONTENTS
Company Profile
Introduction 3
History and Background 4
Capabilities
Services
Related Services 6
Other Services 8
Approach 12Methodologies 12
Key Team Members
Bola Ajere 14
Bob Pacek 14
Leo Peay 17
Projects 23
Certifications 23
References 24
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COMPANY PROFILE
Introduction
Changing infrastructure priorities, creating new infrastructures, emergingtechnologies, ongoing market reforms, aging systems, new political mandates anduncertain economic conditions make managing an efficient and sustainableorganization a complex task.
Ajere Management Consulting Group, LLC(AMC Group) providesInformation Technology Consulting services to help clients solve business and
operational complex tasks throughout the entire business and infrastructure development cycleand set the foundation for project delivery. Leaders of infrastructure businesses, whether publicor private, face the challenges and opportunities of creating new systems environment byimplementing project management programs and resources; implementing facility management
software applications; developing, implementing and managing communication networks;developingand implementing strategic plan; identifying and evaluating project needs;developing business risks and mitigating controls; determining project feasibility; buildingsystems architects and infrastructure software platforms; installing configuration andcommissioning services; delivering and managing projects. These leaders recognize the need forInformation Technology Consulting servicesassistance to develop new systems platformsandfacility management applications; implement Enterprise mobility application for projectcommunications using tools such as SharePoint; utilize project management resources andinteractive software tools; and solve systems problems prior to, during, and after projects aredelivered.
In the course of helping clients with these challenges, AMC Group leverages our
technical expertise in information technology and management, our extensive and robustindustry knowledge, and our local presence. By integrating both management and technicalexpertise, AMC Group gets to know the whole client from the executive leadership to the
managers who deliver the projects.
AMC Group creates value for clients by providing deep industry understanding andknowledge, access to senior industry consultants with operational experience, and a fullyintegrated package of services across a projects complete lifecycle. These factors result in high
quality products; increased project efficiency; project cost effectivenessand sound advice for ourclients.
Our goal in this Statementof Qualification (SOQ) is to provide you with AMC Groupqualification as you embark on the process of selecting your technology (IT) consultant. AMCGroup is an IT management and consulting group with extensive management and technologyconsulting experiences in large and complex infrastructure projects, Facility managementprograms, communication network programs to support intranet, management reportingdashboard and web-based communication platform, project management, custom application
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design and programming, and the provision of technical staff to augment your staffingresources.
We believe that a world undergoing accelerating change needs an adaptive, interactive
approach to every aspect of project life. Whether it is in financial operations, constructionbusiness, health care industry, aerospace commerce, among others, information technology playsanimportant part in redefining changes that are taking place and dictating products in themarketplace. Our clients look for our assistance to spearhead the changes.
As former "Big 4 consulting partners and technical hands-on consultants, we haveworked with multi-billion dollar organizations in integrating, managing, implementing, andsupporting various large scale projects.
Our team of seasoned consultants is ready to partner with you and provide you withoutstanding services. This SOQ is specifically developed to address our information technologyconsulting services.
Select AMC Group as Your Technology (IT) Consultant
AMC Group has provided and assisted a number of companies in business orientedapproach to monitor, manage, and report on facilities and infrastructure performance, thatentailed facilities management, work management, asset management, along with the provisionof various levels of technical resources to augment client resources. We deliver integrated,holistically-balanced consulting services for organizations of all sizes. Our services focus asmuch on the technology implementation as on the implementation. Our role is to provideaffordable and effective approach in the least time possible. Organizations rely on us to guidethem in successfully developing and implementing technology services for growth and solutions
to business needs through consulting and utilization of our expertise. Complementing ourservices with you, the Prime can save time, get focused, utilize technology to effect efficiency,and achieve the long-term results they are looking for.
Our History and Background
AMC Group is a premier California and Los Angeles small business specializing in InformationTechnology Consulting services, operating out of Arcadia, CA. This Limited Liability Company
is a minority owned business that was established in October 2002. Currently,AMC is certified as California State & Los Angeles County Small BusinessEnterprise and Minority Business Enterprise; Port Authority and MTADisadvantaged Small Business Enterprise; and Southern California Business
Development Council Small Business Member.
The management team of the Company is comprised of former "Big Four" Accounting Firms(Deloitte, PricewaterHouseCoopers, Ernst & Young, KPMG) consulting partners, senior ITmanagement executives, and hands-on senior technical consultants with a combined expertise ofmore than 100 years of extensive hands-on and demonstrated experience in Information
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Technology Consulting Services and IT Staff Augmentationservices. We employ proven best practices, real thought leadership,and devoted senior management consulting talent to work with ourPrimes and clients and help IT leaders make distinctive, lasting and
substantial improvement to the performance of their organization.
Our team of highly qualified, responsive, and energetic professionals brings together acombination of demonstrated IT consulting expertise, real-world experience and pragmatism,and a solid foundation in project implementation. The senior technical staff has extensive hands-on skills in implementing and managing information technology programs and strategies. Ourprofessional Project Managers have assisted large multi-national companies in managing multi-million dollar complex IT projects. Our Information Technology Group is immediatelyproductive, with minimum or no requirement for learning curve. Members have knowledge inall specialized areas of Information Technology such as Project management, FacilityManagement, Infrastructure Support and Management, Data Center Management, IT Operations
Service & Support, Web Service Development & Support, System Architecture Developmentand Implementation, Application Development, Risk Management & Compliance Services andstaff augmentations services to support any back office operations.
Additionally, AMC resources are fully dedicated full-time staff and team members areavailable to meet and confer with the appropriate team(s) to address any issue as they arise.AMC has the technology infrastructure and process on its premises that will be used for theproduction of meeting and report materials.
At AMC Group, we dont just leave our clients with in-depth reports or simply deploy thelatest software. Instead, we work side-by-side with our clients to help develop and implementinnovative solutions. Then we help execute the plan - because we believe that's the only way to
create real and lasting value. We deliver integrated, holistically-balanced planning services fororganizations of all sizes.
Our Company has been approved by the Los Angeles County Information TechnologySupport Services Master Agreement in the following categories:
Information Systems Re-engineering System and/or Management Audits Long Range Information Systems Planning Capacity Planning/Rightsizing Evaluations System Requirements/Technical Architecture Studies Project Management of Projects Applicable to all Skill Categories
This agreement allows AMC to respond to the Countys IT professional staffingrequirement without going through a competitive and elaborate RFP process. Only a fewcompanies are short listed for this agreement. The approval procedure for this agreementinvolves a lengthy and an extensive vetting process, which included assessment of our
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qualifications and references, and our ability to provide the services required by the County ofLos Angeles under the specified categories.
Our List of flagship Clients Include:
Multi-billion dollar media organizations- DirecTV, Warner Brothers and Disney
Multi-billion financial organizations- Citigroup, Farmers Insurance, Capital Group, Bank of America, and
Experian
Multibillion Public Sector organizations- MTA/NY TransitNew York, New York. For the MTA and the New York
Transit Agency, we worked with a major Prime in performing the assessmentand development of information security & audit controls; development andimplementation of a Crisis Management plan; implementation of a Facility
Management program and Project Management resources to help with the tollroads and the Subway Metro card projects.
We have worked and continue to work with these clients on a number of IT consultingprojects in the last ten years.
CAPABILITIES
Our Related Services
AMC Group helps organizations develop,optimize, improve and enhance the performance of thesystems infrastructure and project operating environment.We use emerging technologies, practical solutions andbest practices to achieve positive results. For example, no corporation looks forward to facing asituation that causes a significant disruption to their business or project, especially one that
stimulates extensive media coverage. Public scrutiny can result in a negative financial, political,
legal and government impact. Crisis management planning deals with providing the bestresponse to a crisis.
Outlined below are our main relevant systems development and support areas:
1. Project Facility Management Implementation of a Facility
Management System (FMS)software to allow for the projectteam to coordinate the followingtasks/activities online:
Coordination and overseeof activity completion inall phases of project-cycleof facilities-relatedconstruction projects
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Instant availability ofproject resolution resultsto all team members
Management of projectdesign or construction
effort, includingcollecting requirements,document project task
Preparation of SOW and marketresearch
Evaluation of contractorperformance
Preparation and distribution ofproject communications with
customers, management,integrated project teams, andstakeholders
Handling of constructioninspections to ensureconformance to designspecifications and building codes
Review and approval of technicaldrawings and submittals
Conduct pre-bid and pre-construction site visits
2.
Program/Project Management Collaboration and
communication within projectteams and A and otherStakeholders using a commontool, such as Share Point.
Maintenance of up-to-dateproject documents for tasking,design scheduling, and trackingof all project activities
Development and update ofproject to an online interactivedatabase
Definition of project activities,dependencies and critical paths
Development of project plan,schedules and deliverables
Development of financial projectmodules
Development of projectresources and procurements
Development ofChangeManagement
Development project riskmanagement plans
Monitoring and evaluation ofPlan
Subactivities will include:o Identify Objectives and
Stakeholderso Outline Critical Paths and
Key Processeso Clarify Dependencies &
Constraintso Review Resource Plano Define & Measure KPIs
3. Crisis Planning & Management Development of crisis scenarios
and potential occurrences Development of crisis
management action plan
Formulation of response plan tovarious crisis scenarios
Implementation of the plan Monitoring and evaluation of the
Plan
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4. Strategic Planning & Execution Conduct Strategic Analysis Development of Strategic
Directions
Development of strategy andAction Plan
Monitoring and Evaluation of thePlan
5. Risk Assessment & Mitigation Definition and assessment of
project risk and associatedmitigation controls
Development of RiskManagement Strategies
Identification of relevant ITcompliance & regulatory Auditrequirements
Development and execution ofrisk mitigation controls
Identification of projectinformation technology areas ofvulnerabilities
Development andimplementation of informationproject security controls
6. IT Process & Management Solutions Change and Configuration
Management
System Monitoring, Diagnosticsand Alerts
Quality Assurance Process &Methodology
Business Continuity & DisasterRecovery
Staff Development and TeamBuilding
Our Other Services
Our broad capabilities include expertise in the following areas:
1. Project Management Data Center Consolidation Server Consolidation Infrastructure Project
Management
Risk Management
Server Refresh System Deployment and
Implementation
Program Management Office Portfolio Management Office
2. Data Center Management Facility Management Program
such as MAXIMO
Infrastructure Management Outsourcing Management Vendor Management Backup/Restore Services
Service Level AgreementDevelopment
SLA Optimization andMonitoring
Management Dashboards &
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Reporting
Process Documentation System Quality Assurance andTesting3. Facility Management
IBM Maximo Asset Management Information Enterprise Asset
Management
Project planning
Data import System configuration
4. Infrastructure Sandbox Project Support of IT Operations,
Information Technologyinitiatives by providing an ITArchitecture.
In-depth analysis andidentification of use cases for theinfrastructure.
Analysis of processes andprocedures used for testinginfrastructure changes
5. Data Center Move Implementation Program Management Assess, design, plan and execute
data center migration ofprocesses and procedures
Direct the coordination effort andmigration of data bases
Build data center move roadmapfrom scratch
Perform data center discoveryservices to inventory the datacenter solution domains which
include IT infrastructure and dataapplication dependency mapping
Conduct assessments tounderstand disaster recoveryrequirements, applicationinventories and
interdependencies, andserver/storage requirements
Use and implementation ofAdvanced ITIL methodologies
6. Oracle 10g/ZLDS/CAN/TLDB Upgrade Program Management Plan and define upgrade project Provide detailed analysis of the
project Prepare project budget Define project scope
Execute, schedule and manageproject
Retire old system followingsuccessful migration
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7. System Development, Data Management and System Architecture System Development and
Integration Enterprise Architecture ERP system design and
development (SAP, ORACLE)
8. Superdome Database Analysis and Administration Coordinate and assist with
migration of RIO database fromAlpha to Superdome.
Maintain and analyze the GoldenGate synchronization process andits performance.
Furnish report on postimplementation reviews
9. Capacity and Design Consulting Provide IT technical services to
help with activities related tocapacity process automation.
Analyze data and forecast thedevelopment and maintenanceproject phases.
Conduct reviews of datacorrelation to validaterelationships and expand
business system corollaries.
Identify and prioritizeautomation tasks in conjunctionwith Client's team
Develop mathematical modelsand forecasts for specificapplications.
Implement the recommendedsystem specifications
10.Information Security, Audit and Compliance Attack and Penetration Study Management of SOC operations Information and Detection Security Assessment and
Administration Development of Enterprise
Security Architecture programs
Forensic LaboratoryManagement
Development of SecurityPolicies, Standards, andProcedures
Network Security
Development of ongoingprocedures for maintenance andtesting of company controls.
Provision of metrics to measurethe effectiveness of ITcompliance to security policiesand applicable regulations.
Performance of risk assessmentsand recommendations foridentified areas that needimprovement.
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Development of automated riskmanagement framework in
Archer
11.Business Intelligence and Strategic Planning Strategic Planning Executive Management
Facilitation IT Strategy and transformation Business Intelligence Programs
12.Staff Augmentation On-call IT consulting IT Staff Support
Professional Skills of Team
Project Management: Proven ability to lead and manage projects and deliver results.
Strong results orientation: Detail-oriented and motivated self-starters who strive forflawless execution of tasks.
Teamwork: Ability to work productively and maintain effective relationships inmultidisciplinary and multicultural teams as well as to cultivate a culture of informationand knowledge sharing.
Interpersonal skills: Ability to communicate easily and well with both technical and
non-technical staff at all levels and also with external counterparts.Analytical/problem-solving skills: Ability to evaluate data and work towards practicalsolutions. Maintain high service standards to clients by supporting operations throughquantitative analysis.
Technical skills/data management: Proven computer skills with expertise in MS OfficeSuite, Internet web site design tools and maintenance, and databases.
Change management: Ability to lead changes in business processes andcommunication efforts. Possess effective presentation and training skills.
Customer Focus: Proven track record in collaborating with clients to define businessrequirements and delivering products/services that meet client needs.
Responsiveness: Dedicated service and professional investment of AMC'ssenior executives, who act as leads on all aspects of project. Status updates areprovided on a regular basis and requests are responded to as they arise.
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AMC is committed to providing the most dedicated, responsive, and high-quality services
for all projects.
Our Engagement Approach
The assessment approach our team follows includes the specific activities
outlined below:
Obtaining an overall understanding of your business. Determining state of IT management, training and awareness, and
strategy.
Interviewing key management to gather additional information. Defining the IT landscape including networks, systems, and applications to be included in
the assessment.
Conducting in-scope networks and systems including an inventory of threats, assets andcontrols.
Conducting gap analysis based on ISO standards. Recommendations and detailed planning. Developing a project plan for the engagement.
Our Methodologies
AMC Group Delivery Process
AMC Group Delivery Process defines a flexible framework for delivering our projects.The process allows for the creation of a project plan tailored to the specific needs of theengagement while maintaining delivery best practices. AMC Group Delivery Process alsoprovides solution delivery guidelines, templates, sample deliverables, and tools for all criticaldevelopment activities. We can also align our project phases to that of our client or Prime.
Our project phases
Discovery
Establish the business needs for the solution and define the high-level projectscope by identifying your business drivers and needs.
Result: A context for structuring a high-level solution that defines boundary conditions and,most importantly, the scope for the engagement.
Inception
Launch the project and develop a deeper understanding of your business environment and thearchitectural makeup of the solution.
Result: Initial architectural design and requirements assessments.
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Elaboration
Deeply analyze the problem domain, extend the high-level architecture definition and establish a
sound, detailed design for the solution.Result: Building, configuring and custom developing your solution.
Construction
Create the solution as defined by the deliverables from the Elaboration phase, while managingresources and controlling operations to optimize costs, schedules and quality.
Result: Detailed design for your solution.
TransitionBegin user-acceptance testing and deploying the solution into the target production environment.
Result: Deployment, establishing ongoing support, and knowledge transfer to your staff.
AMC Group is well-positioned to help improve, define and deploya program that is tailored to its environment. You can be confident in ourservices and recommendations, because our approach is:
ProvenWe have conducted IT consulting and services for over 20 companies.
EfficientWe will leverage our tools and methodologies to more efficiently perform thisengagement with minimal intrusion to existing A IT operations. We will employ a varietyof tools to help facilitate development of models, leading practices in controls, anddeployment of programs. Our suggested approach will also leverage industry leadingstandards and monitoring tools.
FocusWe will deploy experienced specialist on this engagement to focus on critical areas withinpeople, process, and technology.
CollaborativeWe will team with A Prime to further target assessment activities, and review analysis forrisk ranking and elimination of false positives. Our project management approachincludes accurate and dependable progress and issue tracking, and communication.
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OUR KEY TEAM MEMBERS
Bola Ajere is the President & CEO of the AMC Consulting Group, amanagement and technology consulting company based in Los Angeles,
California, specializing in Information Technology, Information Security;Information Technology Audit; Change Management, Business Continuity; andMiddle Ware consulting services. His clients include; Directv, Bank of America,IBM, Farmers Insurance, State Farm Insurance and World Disney.
He is also the President & CEO of the Sierra Madre Group, an IntellectualProperty Management and manufacturing company. His clients include 3M, Tyco, AC Delco,DuPont and Norton.
Recently, he founded the AMC Online Media Services Company, a professional onlineinteractive media company based in Los Angeles, California, that provides regulatory interactivemeasurement compliance services to Ad servers and online publishing companies in the areas of
Click Measurement, Ad Impressions, Rich Media and Audience Reach Measurement forcompanies such as Google, Yahoo, MSM, CNET and others in the online media space.
Prior to AMC, Bola was the Chairman and CEO of the New Media Venture Partners, aholding company with seven subsidiaries worldwide. He was responsible for the acquisition,merger and sale of a number of company assets as well as the management of the companys
operations.
Bola was a senior partner with Deloitte & Touche in Los Angeles, where he was thepartner in charge of the Enterprise Risk Management practice. He participated in client boardand audit committee meetings in different leverage transactions and assisted executives invarious Change Management transition processes. He was responsible for the development and
growth of the business units which included Information Security Services, InformationTechnology Audit, M&A Due Diligence services, ERP Support Services and various ValueAdded services.
He has also held senior management consulting positions with Ernst & Young,Pricewaterhouse Cooper and IBM in England, New York, Holland, Saudi Arabia and Japan.Bola is a member of several non-for-profit boards.
Bola graduated from University of Kent at Canterbury, England with a Master degree inAccounting and Computer science and an undergraduate degree in Computer Science.
Bob Pacek is the COO of AMC Group and founding member of Sierra MadreMarketing Group and AMC Online Media Services.2005-Current Business Consultant & Small Business Board Member,Williamsburg, VA.
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Reelz Channel, Inc, a new cable and satellite delivered television channel and associatedWeb Site dedicated to movies. Led the effort to establish the initial IT infrastructure neededin Los Angeles, Minneapolis, and New York.
The Sierra Madre Marketing Group (SMMG), Arcadia, CA Bob served as the initial
President of this start up Intellectual Property Company. SMMG holds several EngineeringPatents and is fielding a family of new foam based abrasive products called SANDfoam .
AMC Group. Heprovided marketing and new product development support as a SeniorAdvisor to this IT audit/consulting services.
Board Membership, Currently a board Member of both SMMG and AMC.
1999-2005 DIRECTV, Incorporated El Segundo CADirectv is the nations leading and fastest-growing digital multichannel television serviceprovider with more than 16 million customers and over $10 billion in annual revenue.
Executive Vice President and Chief Information Officer Re-engineeredsystems
development and technical architecture supporting all sales channels, marketing, customerservices businesses including provisioning, billing, customer support, sales/customeranalytics, financial and supply chain systems. He managed an employee and support vendorstaff of over 600, a $250 million operating budget, and $100 million capital budget.Significant accomplishments include:
Led effort to re-architect a complicated point to point custom solution ITenvironment to create an efficient tiered and integrated environment based onpackaged solutions and strategic enterprise needs.
Reorganized and re-skilled the IT department to reflect the new architecture. Partnered with key vendors to develop and implement next generation agile
enterprise business solutionsincluding billing, customer management, eCommerce,marketing, commissions, royalties, finance, human resource, and reporting.
Controlled overall IT costs by aggressively consolidating and renegotiating strategicvendor contracts,
Streamlining the technical architecture based on standards and reducing dependencyon consulting services.
Developed strong governance and internal risk management organization and toolsetneeded to support growing focus on security, transparency and reporting compliance.
1995-1999 United States Satellite Broadcasting, Incorporated (USSB), St. Paul, MNOne of two initial providers of Direct Broadcast Satellite (DBS) television entertainmentprogramming based on digital satellite broadcasting technology currently serving over two
million subscribers nationwide. Estimated 1999 revenues are in excess of $600M.
Senior Vice President, Information Services and Customer Care One of five SVPsmaking up USSBs Senior Executive Team. Responsible for infrastructure services; billingand customer care systems; commissions and dealer management systems; reporting,analysis and decision support for finance and marketing; inbound customer care (1,000,000
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calls/month); and, outbound direct marketing operations (600,000 calls/month). He wasresponsible for a Fiscal Year 1999 budget in excess of $75M. Significant accomplishmentsinclude:
Developed the requirements for, staffed and established the information servicesdepartment at USSB during the business startup phase. This included thedevelopment of new mission critical systems for dealer commissions and accountmanagement, marketing campaign management, financial reporting and the creationof a data warehouse based on detailed customer transaction information tailored tosupport decision making in all departments.
Led an 18-month enterprise wide effort to identify next generation billing andsubscriber management system requirements; surveyed industry alternatives formeeting them; developed a best fit architecture; negotiated required contracts;
managed all development, conversion and implementation efforts. Contract signedwith billing systems winner in October 1998. Call center contracts and front-endapplication definition completed by January 1999. Conversion to new SMS
environment planned for fall 1999. Total five-year value of all contracts involved inexcess of $500M.
1992-1995 ADVANCE, Incorporated, Arlington, VAADVANCE is a small information technology consulting and integration services firmspecializing in networking, imaging and software development with 1995 revenues of $30M.
Vice President for Operation, He is one of three members of the Corporate ExecutiveTeam. Responsible for the fulfillment execution of all ongoing client servicesgovernmentand commercial; for management of several strategic client relationships; and for supportingbusiness development activities;
Responsible for more than $60M in network integration, groupware, executive
information system, imaging, and telecommunications projects. This includedsignificant initial commercial contracts with MBNA Bank, Unisys and USSB, as wellas multi-year government contracts with the Defense Information Support Agencyand the Pension Benefit Guarantee Corporation
Program Manager for a four-year, $50M-contract supporting the 5000+ NodeDefense Information System Agency Network. P&L responsibility for over 50projects involving local and wide area network administration, operation andexpansion (hardware, software and communications) services and procurementsupport for networks serving over 8000 users
Established a corporate Operations Division to manage all aspects of Advanceperformance on approved projects as well as providing technical support to business
development efforts.
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1989-1992 the United States Joint Military Staff, Washington, DCThe 1600 person Staff supporting the Chairman, Joint Chiefs of Service
Chief, Joint Exercise and Training Division Principal planner for exercise and trainingincluding Program Manager responsibility for $400M Annual Joint Exercise Program
comprising over 100 annual Joint Staff or Combatant Commander sponsored exercises: live,simulated, command post, computer-assisted and hybrid. He guided the establishment of afield activity, The Joint Warfare Center, as the center of excellence for the use of computersimulations in joint training.
1987-1989 USS HALSEY (CG-23), San Diego, CALong Range Missile Cruiser assigned to US Pacific Fleet
Commanding Officer Developed a tailored training program to modify "Hot War" tactics,techniques and procedures for the peacetime engagement environment of the Persian Gulf.He defined the role of the Air Warfare Commander for Joint Task Force Middle East. Helaunched project to identify methods of reducing administrative workload. He achieved
threefold increase in productivity through functional integration and the introduction ofautomation technologies such as PC networking and optical-storage based documentmanagement systems.
1986-1987 Office of the Chief of Naval Operations (CNO) Washington, DC
Deputy Director for Information Systems Developed strategy for implementingInformation Resources Management aspects of Goldwater-Nichols Defense ReorganizationAct of 1986 which integrated USMC and USN activities for policy and separated programexecution at the Service level. He chaired the Navy Paperless Ship Working Group whichexplored the use of technologies such as CD-ROM and WORM in shipboard environment.
EDUCATIONMA (with highest distinction) National Security and Strategic Studies
Naval War College, Newport, RIMS Computer Systems
Naval Postgraduate School, Monterey, CABS Economics
University of Wisconsin, Madison, WI
Leo Peay isa Senior Information Technology leader with the AMC Group, who
has over 20 years of information systems and services experience. He hasdemonstrated skills in strategic and tactical leadership across most informationtechnology disciplines including systems architecture, IT processes, systemsmanagement, project/service portfolio management, application development,computing center operations, global voice/data networks, eCommerce
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infrastructure, information security, and regulatory compliance. His key strengths includebuilding relationships with partners and clients, out of the box thinking, pragmatic executionof strategy, implementing measurable IT services and processes, and hiring and retaininghigh performance personnel.
Prior to joining the AMC Group, Leo's experiences included the following:
June 2006 to June 2008 Experian Inc. Costa Mesa, CA
Vice President Technology Responsibilities included global technology strategy, businesstechnology consulting, technical due diligence for Merger and Acquisitions (M&A), andbeing the lead technologist on the Experian innovation council. Highlights include:
Global Technology StrategyWorked closely with Experian business executive,business unit technologists, and all levels of personnel to align IT technology strategyand investments to meet Experian business objectives. Led, coordinated, and directlycontributed to the technology roadmaps across all technology domains and sub-
domains. The major domains included Applications, Servers/Operating Systems,Security, Networks, Database, Storage, Systems Management, and IT Processes.Results included significant savings achieved by negotiating/leveraging enterprisecontracts, improved collaboration and alignment across autonomous/globallydistributed IT organizations, and the implementation of a new enterprise collaborationsystem that hosts documentation and online communities.
Business & Technology LiaisonConsulted to most Experian business lines andcorporate functions to apply technology to business needs. Leveraged experiencewith all IT delivery teams and Experian product developers to help take businessneeds from concept to tactical plan to implementation. This role often included theinvestigation and use cases for new technology, developing and getting approval on
business cases, negotiating contracts, and providing detail technical review and inputfor strategic projects. Accomplishments include the business case approvals,selection, and initiation of projects for a new anomaly detection system and a newrisk management system.
Mergers & Acquisitions - Senior technologist on many of acquisitions made byExperian over the last six years. Over this period, led the development of theExperian technical due diligence program for North America leveraging bankingindustry, COBIT, SAS 70, and ITIL practices. Direct participation in recentacquisitions included the $1.2B purchase of Serasa Inc. of Brazil and $100Mpurchase of Hitwise Inc of Australia. Post-acquisition I led and/or supported thetechnical integration of the new businesses into Experian.
Innovation ProgramSenior IT member on an enterprise council composed of the topmarketing and product development leaders from all Experian business lines. Knownfor out of the box thinking and was a regular contributor to many of initiatives.
Together, this team set up the foundation innovation processes at Experian includingglobal trends identification, ongoing cross business unit product ideation, investmentprioritization, product development portfolio management, and innovation metrics.
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Overarching result was year over year increase in organic growth and return fromnew products.
Information SecurityTechnical executive on the steering group for ExperiansInformation Security program. A key contributor for setting directions, guiding
investments, negotiating contracts, and supporting the successful completion of over27 security projects. Security projects included the implementation of a newenterprise wide secure messaging system leveraging a Public Key Infrastructure(PKI) service, a new Security Operations Center, an enterprise wide Full DiskEncryption (FDE) system, and replaced tape exchanges with secure bulk file transferservices with clients. Some of these projects were initiated during my functionalmanagement role as VP of SI&A.
June 2000May 2006 Experian Inc. Costa Mesa, CA
Vice President Systems Integration and Architecture (SI&A); reporting to ExperianAmericas CIO, led 180 technical staff members based in multiple locations across the
United States. The services provided by SI&A support many thousands of Experian clientsand the majority of employees across Experian North America business units.Responsibilities included Experian Americas infrastructure of networks, security systems,web applications, Internet infrastructure, architecture planning, and contact centers. Formany years, he successfully managed an annual budget exceeding $40M and implementingnew systems improving service levels while reducing operational costs to Experian andmitigating security threats. Highlights during this time include:
eCommerce InfrastructureLed the design, implementation, andoperation of the Experian eCommerce infrastructure forExperian.com. Overhauled Experians web presence from a single sun
computer hosting a domain name to a high availability n-tier infrastructurethat now supports over $13M in monthly revenue. This infrastructureincludes: development/staging/production environments consisting ofweb/application servers, database servers, security, and network systems.
Established technical support teams to complement newly implementeddevelopment/operational support processes. These processes included newoperational readiness and Quality Assurance processes for all TCP/IP basedproducts.
Initiated and implemented new processes to secure products using 3rd partyapplication security assessment based on Open Web Application SecurityProject (OWASP) standards. Vendor systems used include BEA, SUN, Cisco,
Microsoft, HP, RSA, Wyle, OneSight, Keynote, Webtrends, and many others. Application Development and Process AutomationEstablished a Java development
and business process automation skill center to complement our internal and externalweb application hosting services. These teams worked with business line productdevelopment teams to infuse expertise, leverage the capabilities of the hostinginfrastructure, tune product performance, and build shared components used across
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product lines. The team was instrumental in building and maintaining theauthentication and authorization system components that were used across thirteendifferent revenue generating products. Internal business processes were developedusing both Microsoft and Webmethods infrastructures for forms and process flow
automation. TelecommunicationsResponsible for the voice and data networks of Experian
North America. Managed and regularly re-negotiated some of the largest vendor service
contracts within Experian for significant year over year savings. Drove the migration from dedicated and expensive data network connections
to virtual networks using TCP/IP protocols. Overhauled the infrastructure of traditional PBX and voicemail systems to
use VoIP based services across internal networks. Service vendors includedATT, Verizon, and many regional telecommunication providers prior toindustry consolidation.
Implemented new Cisco and Aspect based contact center technologies.
Information SecurityLed the technical and administrative teams responsible formost aspects of information security within Experian North America. Servicesincluded traditional perimeter security systems using firewall and intrusion,detection/prevention technologies to desktop virus protection to identity managementinfrastructures, processes, and security administration personnel. Highlightsincluded: Mitigation of the highest risk security threats Building an Internet scale web single sign on system for client facing products Initiating a secure messaging system leveraging an enterprise Public Key
Infrastructure (PKI) infrastructure
Operating a highly effective internal anti-virus program that avoided businessimpact through all major virus/worm outbreaks. Worked closely with Experian Risk Management, Legal, and Compliance
teams to insure that Experian business was compliant with Gramm-Leach-Bliley (GLB) Act, Fair and Accurate Credit Transaction Act (FACTA), andmultitudes of financial client compliance requirements.
IT Operations & Service ManagementLed the teams responsible for much of thecomputing services used by Experian employees. Computing services includedsupport of over 4,000 desktop systems, 400 Windows servers, over 30 call centers,and desktop applications including web hosting, electronic mail, and desktop softwaredistribution. New services rolled out included enterprise wide remote virtual private
network access, enterprise anti-virus services, blackberry enterprise services, and anenterprise wide Active Directory. Highlights included: Year over year improvement in service levels while reducing costs and
integrating new IT organizations. Service management philosophy was apragmatic implementation of Information Technology Infrastructure Library(ITIL) service management practices.
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All personnel were held accountable for key performance indicators for theservices they supported. Service levels were regularly benchmarked againstexternal providers including a full-fledged competitive bid for outsourcing toIBM or EDS. Service requests and workloads were measured and reviewed
as part of weekly management regimen. Enterprise Architecture and Business Relationship Management - Developed and
maintained IT investment roadmaps based on Gartner architecture models to makestrategic investment decisions during Experian financial planning cycles.Implemented a business relationship team and associated process of regularlyreviewing IT investments, business unit workload, and IT service level metrics withbusiness unit leaders.
Organizational DevelopmentSuccessful leading, development, and recruitment of avery talented technical team of managers and performers. An enviable organizationwas created in which people are competing to join. A low voluntary attrition ofpersonnel was maintained, while consolidating multiple independent IT organizationsand culling out low performers. Focus was on constant improvement of people,processes, services, and technologies.
July 1999June 2000 Experian Inc. Costa Mesa, CA
Director Architecture, responsible for technology strategy, insertion of new technology,and the lead technical liaison to Experian business leaders and technologists. Highlights ofthis period included:
Establishment of the first Experian portfolio management organization (PMO) vitalfor budget management and architectural direction, initial business case approval andtechnical framework for Experian eCommerce investments, and the framework for anIT service catalog inside Experian.
Jan 1991June 1999 TRW Inc. Redondo Beach, CA
Manager of Network Services, TRW Space and Electronics Group (S&EG) directlyresponsible for planning and operating S&EG and Corporate, including TRW Automotivebusinesses, network systems with a dual reporting role to the S&EG Director of IT and theDirector of Communications for TRW Inc. Led a staff of over 110 individuals that providedengineering and operational support for global voice and data networks, Internet/Intranetservices, web development, internal systems management application development, networkcontrol center, help desk, and distributed systems (Unix & NT) operations. Successfully metplanned expense budgets and multiple service center rates. The 1998 operating budget was
over $14 million with an additional capital budget of over $7million dollars. Excellenthistory of hiring and retaining quality employees that helped the organization establish a highdegree of accomplishment and respect across TRW. Highlights during period included:
Implemented a global backbone network to support the roll out of SAP to all TRWAutomotive business units around the world. Worked closely with automotivebusiness line leaders, manufacturing plant managers, and the corporate SAP
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development team to insure infrastructure services would support criticalmanufacturing processes.
Leveraged internal skill centers, and negotiated regional and global service providercontracts to build a global backbone network.
Appointed TRW representative to the initial automotive industry team thatestablished the Automotive Network eXchange (ANX). Worked closely withrepresentatives from General Motors, Ford, and Chrysler to draft standards andnegotiate with service providers to meet the standards that would establish a valueadded network that became the preferred method for all suppliers to communicatewith the big three Detroit automakers.
Led the team that implemented the first Internet presence for TRW Inc., The TRWCredit Business, which later became Experian, the business unit driving for thiscommercial Internet service.
Leveraged board role in the Los Nettos regional network to establish a cost effectivehigh speed / high reliability Internet presence. Our teams provided web programming
and Internet infrastructure for the TRW Credit business line.Feb 1983Jan 1991 TRW Inc. Redondo Beach, CA
Member of Technical Staff Systems engineer and team leader providing design, implementation, and operational
support for a large variety of computer and data communications systems.
Implemented the first Ethernet and 802.3 based wide area network based capabilitiesat TRW. Initially started for the Space & Defense sector in Redondo Beach and thenexpanded globally due to cost efficiency and quality service levels provided acrossbusiness units.
Responsible for project coordination, budgetary justifications, and reviews withsenior management. Experience included high speed Local Area Networks, WideArea Networks, IBM SNA, and specialized in the integration of heterogeneouscomputer systems (Microcomputer, Mini-computers, and Mainframes). Experiencein UNIX system administration and programming in assembly, Pascal, and Clanguages.
EDUCATION
BS Computer Science & Engineering, Center for Creative LeadershipColoradoCalifornia State University Long Beach
Information Systems Leadership ProgramMIT/Sloan School of Management
Other Leadership Roles
Member of ATT Corporate Advisory Board (2007June 2008)YMCA Newport Beach Board of Director and Youth Achievement Volunteer (2007present)Board of Advisor for Interwoven (20042007)
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Los Nettos Regional Network Board of Directors (19961998)
OUR RECENT PROJECTS
The following represents a sampling of our projects for the past 5 years:
Project Description Contract Amount
IT Architecture Development & Implementation - $2,840,580 Oracle 10g Upgrade - 1,720,490 IT Risk Management - 2,547,350 PCI Remediation Project - Compliance Architect - 265,000 Internal Control-Compliance Project - 492,500 PCI DSS Remediation Project - 1,430,650 Data Center Operations Migration - 265,450 Enterprise IT Strategy and Innovation - 91,200 Enterprise IT Security - 326,000 Security Monitoring Project - 312,000 Project Documentation - 14,000 Enterprise Architecture Integration Management - 283,500 PCI Operations Project - 126,000 Systems Availability Project - 157,500 Enterprise Application Migration - 366,000 Change Management - 339,090 PCI Remediation Project Documentation - 359,200 Data Center Move Overall Program Management - 128,250 Data Center Move Project Documentation - 137,200 Database Administration - 139,400 ZLDS/ICAN/TLDB Infrastructure Upgrade - Program Management - 552,750 RIO Superdome Migration Project - 427,940 Capacity and Planning- 419,720
CERTIFICATIONS
State of California Dept. of General Services, Office of Small Business
ServicesSupplier #1043179Certification Period - 05/25/11 to 05/31/13
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Los Angeles County Metropolitan Transportation Authority, CA Unified CertificationProgramUCP Firm #40387A File #5712
Status: Small Business Enterprise and Disadvantaged Business EnterpriseCertification Period -04/18/12 to 04/18/17
County of Los Angeles, Office of Affirmative Action Compliance, Local Small BusinessEnterpriseVendor #14915701Certification Period - 06/06/11 to 05/31/13
County of Los Angeles, Internal Services Department, Community Business EnterpriseI.D. #84324
Status: MBECertification Period - 06/06/11 to 05/31/13
Los Angeles County Harbor DepartmentI.D. #40912Status: Very Small Business Enterprise
The Port of Long Beach & San Diego County Water Authority, Small Business EnterpriseAccount #38337Certification Period - 10/18/10 to 10/18/13
Southern California Minority Supplier Development CouncilCertificate #7067Certification Period - 08/01/11 to 08/01/12 (Renewal in process)
REFERENCES
Firm Name: DIRECTV INC.IT Operations
Address: 2230 East Imperial Highway, El Segundo, CA 90245
Contact Person: Ted Gresham Telephone: 310-964-1570
Dates of Service: 06/01/2003 to Present Cost of Service: $11M
Firm Name: Deloitte and ToucheIT Security and Operations
Address: 350 S. Grand Avenue Los Angeles, CA 90071-3462
Contact Person: Charles Todd Telephone: 626-429-8742