ambient social tv (chi 2008)
DESCRIPTION
Slides from CHI 2008 Presentation of the paper \"Ambient Social TV: Drawing People into a Shared Experience\" by Gunnar Harboe, Crysta Metcalf, Frank Bentley, Joe Tullio, Noel Massey and Guy RomanoTRANSCRIPT
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Ambient Social TV
Gunnar Harboe,Crysta Metcalf,Frank Bentley,Joe Tullio,Noel Massey,Guy Romano
Drawing People into a Shared Experience
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Introduction
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Ambient Social TV: Introduction
SummarySummary
• Social Television: creating a remote shared experience around watching TV
• Ambient devices for social awareness• Two-week user-study in 2x5 households• Ambient devices helped put people in
touch• Social TV demands interaction options for
multiple levels of engagement
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Ambient Social TV: Introduction
• Remotely shared TV-watching experience
• “Like watching TV together”
• Presence + communication (+ sharing content)
Social TelevisionSocial Television
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Ambient Social TV: Introduction
• Buddy list with channel/program context
• Program recommendations
• Text chats
• Voice calls
• Video chats
• Emoticons
• Multiplayer quiz games
Social TV FeaturesSocial TV Features
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Ambient Social TV: Introduction
Social TV SystemsSocial TV Systems
• AmigoTV (Coppens et al. 2004)
• Telebuddies (Luyten et al. 2006)
• Media Center Buddies (Regan & Todd 2004)
• PARC Social TV (Oehlberg et al. 2006)
• Reflexion (Cullinan & Agamanolis 2006)
• ConnecTV (Boertjes 2007)
• CollaboraTV (Harrison & Amento 2007)
• 2BeOn (Abreu et al. 2001)
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Motorola Labs’Social TV Project
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Ambient Social TV: Motorola Labs Project
Social TV 1Social TV 1
• Investigated live voice sessions– Provided social and
practical benefits– Some indications of
potential problems
1 2
3 4
Harboe et al. (2008)“The Uses of Social Television”in ACM Computers in Entertainment
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Ambient Social TV: Motorola Labs Project
Social TV 2Social TV 2
• Investigate naturally occurring instances of interaction, not-pre arranged sessions
• Investigate behaviors leading up to a communication session
• Introduce ambient displays as extension of presence
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Ambient Social TV: Motorola Labs Project
Social TV 2Social TV 2
• Test an experience without freeform communication (no voice, just presence)
• Primarily a research probe: design priority to gather data, not provide the best possible experience
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System Description
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Ambient Social TV: System Description
System ComponentsSystem Components
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Ambient Social TV: System Description
System ComponentsSystem Components
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Ambient Social TV: System Description
FeaturesFeatures
• Ambient devices
• Presence
• Communication
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Ambient Social TV: System Description
Ambient DevicesAmbient Devices
• Ambient Orb (Ambient Devices, Inc.)
• Virtual Orb (Chumby) (www.chumby.com)
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Ambient Social TV: System Description
Ambient DevicesAmbient Devices
• Social Awareness (even when TV off)– Changing colors– (Pulsing)
• Number of buddies watching Social TV:
None One Multiple
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Ambient Social TV: System Description
PresencePresence
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Ambient Social TV: System Description
PresencePresence
Buddy list
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Ambient Social TV: System Description
PresencePresence
Buddy list
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Ambient Social TV: System Description
PresencePresence
Buddy list
Channel banner
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Ambient Social TV: System Description
PresencePresence
Buddy list Channel banner
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Ambient Social TV: System Description
PresencePresence
Buddy list Channel banner
Pop-ups
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Ambient Social TV: System Description
PresencePresence
Buddy list Channel banner Pop-ups
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Ambient Social TV: System Description
CommunicationCommunication
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Ambient Social TV: System Description
CommunicationCommunication
Suggestions
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Ambient Social TV: System Description
CommunicationCommunication
Suggestions
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Ambient Social TV: System Description
Suggestions
CommunicationCommunication
Emoticons
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Ambient Social TV: System Description
CommunicationCommunication
Suggestions Emoticons
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Ambient Social TV: System Description
CommunicationCommunication
Suggestions Emoticons
Canned text messages
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Ambient Social TV: System Description
CommunicationCommunication
Suggestions Emoticons Canned text messagesMetcalf et al. (2008): “Examining Presence and Lightweight Messagingin a Social Television Experience” – forthcoming
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Study Description
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Ambient Social TV: Study Description
Study DesignStudy Design
• 2 groups of 5 households– 1 system/household, all 5 connected– 2 weeks per group
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Ambient Social TV: Study Description
ParticipantsParticipants
Group A– Female (+families)– 26-33– 4 married, 1 engaged– 3 with (small) children– Friends and family members
Group B– Female (+families)– 46-53– 4 married, 1 divorced– All with teenagers– Friends and family members
A1
A3 A4
A2
A5
B1
B2 B3
B4
B5
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Ambient Social TV: Study Description
Data and AnalysisData and Analysis
• Interviews, voice mail diaries, system logs
• Qualitative analysis: Affinity method
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Usage
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Ambient Social TV: Usage
Measurable UseMeasurable Use
Activity A B
Social TV watched (hrs) 154 181
Buddy list views 185 390
Buddy’s show joined via buddy list 62 160
Emoticons sent 59 120
Canned text messages sent N/A 185
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Ambient Social TV: Usage
Reported UseReported Use
“Every time I walked back and forth, I’d see [the orb]” (B3)
“Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1)
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Ambient Social TV: Usage
Reported UseReported Use
“Every time I walked back and forth, I’d see [the orb]” (B3)
“Every time I passed by, a thousand times a day, I would look to see what color it was.” (B1)
“Just about every time I turned it on, if I saw someone was on, I called their house.” (B1)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“The first thing I’ll do is I’ll look at the orb. […] Then I’ll turn on the TV.” (A2)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“I’ll quickly turn it on and see who’s on and what they’re watching.” (A1)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“Something they were watching might grab my attention more than what I thought I was going to watch.” (A3)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“I’ll see what they are watching and I’ll usually send out shout-outs based on what they are watching, or the thumbs down or whatever.” (A2)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“I do thumbs up [or] thumbs down, wait to see if there’s a reaction, and if there is I’ll send a message.” (B3)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“I’ll say, ‘Who’s there?’ and if it comes back that it’s not one of their kids and it’s my girlfriend or something, then I’ll pick up the phone.” (B1)
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Ambient Social TV: Usage
Use-CasesUse-Cases
“I noticed the orb was blue, so I knew somebody had their television on, and sure enough, it was [B2’s household]. And I knew that her husband’s at work and her kids were at school, so I deduced it was [B2]. And so without even saying ‘Who’s there?’ I immediately went to her channel, which was Oprah, and I sent her a thumbs-up. And then she thumbs-upped me, and then two seconds later I said [to myself], ‘This is dumb!’ And then [I called her, and] we had a whole conversation.” (B1)
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Findings
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Ambient Social TV: Findings
Ambient AwarenessAmbient Awareness
• Ambient orbs provided peripheral social awareness while not watching
“Since I had [the Chumby] in the kitchen, it was just while I was cooking… it was like, ‘Oh, I wonder who’s on.’” (A1)
“I notice when the color’s on, whether it’s purple or blue; I know that someone else is actually on the system.” (B3)
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Ambient Social TV: Findings
Feeling ConnectedFeeling Connected
• This social awareness inspired a feeling of togetherness
“I liked coming into the house and saying, ‘Oh, someone’s home watching TV too now.’ […] It was like a friendly feeling; like, ‘Someone else is home and I’m not the only one home tonight.’” (B1)
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Ambient Social TV: Findings
Motivation to Turn OnMotivation to Turn On
• Ambient orbs provided reasons to turn on the TV
“The orb was purple, so I thought, ‘Wow, that’s a lot of people on!’ and so I turned it on.” (B1)
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Ambient Social TV: Findings
Providing ContextProviding Context
• Situating the ambient displays within a larger system enriched the ambient information
“There’d be no reason to have an orb [if] I can’t turn it on and see who it’s connected to.” (B1)
“As the two weeks progressed, I kinda had a feel [about who might be on].” (A1)
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Ambient Social TV: Findings
Increasing EngagementIncreasing Engagement
Noticing ambient displayPeripheralawareness
Viewing buddy list
Co-viewing program
Exchanging lightweight messages
Talking on the phoneFull involvement
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Ambient Social TV: Findings
ReactionsReactions
• “A stupid toy” (B1)
• “Just kinda boring” (B5b)
• “I wouldn’t buy it” (A4)
• “It’s just no use” (B4)
• “So unnecessary” (B3b)
• “[Not] something that I would use” (A3)
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Ambient Social TV: Findings
ReactionsReactions
• “A stupid toy” (B1)
• “Just kinda boring” (B5b)
• “I wouldn’t buy it” (A4)
• “It’s just no use” (B4)
• “So unnecessary” (B3b)
• “[Not] something that I would use” (A3)
• Not their close friends
• Not enough free communication
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Ambient Social TV: Findings
ReactionsReactions
• “A stupid toy” (B1)
• “Just kinda boring” (B5b)
• “I wouldn’t buy it” (A4)
• “It’s just no use” (B4)
• “So unnecessary” (B3b)
• “[Not] something that I would use” (A3)
• “I love the orb” (A2, B5)
• “We liked the orb” (B1)
• “The coolest part” (A3)• “Cool” (A2, A4)
• “That was neat” (A1b)
• “The orb is the interesting thing” (B4)
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Conclusion
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Ambient Social TV: Conclusion
Takeaways: AmbientTakeaways: Ambient
• Television use can be a meaningful social signal, well suited to an ambient display
• Ambient information becomes richer when it is part of a greater system
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Ambient Social TV: Conclusion
Takeaways: Social TVTakeaways: Social TV
• Social television systems benefit from an ambient mode of interaction
• Need to support interactions at all different levels of engagement
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Ambient Social TV: Conclusion
Current/Future WorkCurrent/Future Work
• Study communicative Social TV systems
• Further in-home testing, longer periods
• Explore other ambient presence modes
• Embed ambient devices in other systems
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Ambient Social TV: Conclusion
ThanksThanks
• Larry Marturano
• Elaine Huang
• Seonyoung Park
• Ambient Devices, Inc.
• chumby.com
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Ambient Social TV: Conclusion
Questions?Questions?
?