Profile Experienced customer advocate, excelling in team leadership and delivering exceptional interpersonal communication.

Experience Office Coordinator, Athletico // Oak Lawn, IL // December 2011 — Present Serve as a liaison between Athletico and its patients, facilitating communication with patients,

physicians, insurance companies and the corporate office.

Coordinate marketing events to promote the clinic and obtain new patients.

Responsible for interviewing and hiring rehab aides, designing interview questions in

alignment with Athletico’s core company values.

Selected among peers within the region to train new employees.

Salon Manager, Unlimited Tan // Mokena, IL // January 2011 — December 2011 Managed weekly sales income, schedules and inventory for one of the top tanning salons in

the country.

Up-sold inventory and service packages in a commission-based environment.

Responsible for hiring and training new employees, conducting monthly staff meetings and

motivating team members.

Marketing Intern, Fig Media // Chicago, IL // September 2010 — November 2010 Wrote articles for the Fig Wedding Blog, attending industry events to provide readers with

current trends and inspiration.

Executed social networking strategies for Facebook and Twitter.

Planned and produced the inaugural Fig Film Festival to promote aspiring filmmakers,

securing sponsor donations, managing venues, attendees and talent for the sold-out event.

Supply Center Specialist, Life Technologies // Chicago, IL // December 2007 — July 2010 Responsible for managing ten onsite supply centers at four universities for one of the leading

bio-technology companies, ultimately yielding a +20% increase in sales by designing strategic promotions, hosting educational events for new products and improving the inventory mix to align with customer demand.

Provided onsite customer service to increase awareness and assist customers in locating

products and placing orders.

Oversaw development of sales collateral in partnership with the corporate marketing team.

Amber McNeil

17713 S Harlem #2N Tinley Park, IL 60477

312.953.3979

amber.mcneil2@gmail.com

Ski School Team Lead & Bar Manager // Park City, UT // November 2005 — November 2007 In peak ski season, managed sales, scheduling and customer service for the Ski School; year-

round, managed a team of four bartenders, responsible for banquet planning and event management.

Classified Sales Representative, The Salt Lake City Weekly // Salt Lake City, UT // January 2005 — November 2007 Built and maintained classified ads for weekly newspaper, cold-calling prospective clients for

advertising sales.

Doctor Network Representative, 1-800 CONTACTS // Salt Lake City, UT // April 2002 — April 2005 Assisted customers with placing orders and scheduling optometrist appointments over the

phone and through e-mail; trained new employees on call center etiquette.

Education University of Utah // BA in Communications with emphasis in Public Relations // 2004

Skills Excellent written and oral communication skills Strong customer focus Highly-developed project management and problem-solving skills Fiscal responsibility and a basic understanding of finance with the ability to manage budgets Ability to thrive under pressure; hard-working and flexible Strong team player, with the ability to relate effectively to a wide range of people Experienced user of Microsoft Word, PowerPoint and Excel