amasia3 world class healthcare part iv: measurement analysis & knowledege mangagement
DESCRIPTION
AmAsia3 member John West reviews the components of the “Criteria for Performance Excellence” and introduces the forth category, Measurement, Analysis, and Knowledge Management in this 7 part series. John served as a member of headquarters management at a Fortune 500 company and has been an international management consultant for many years helping organizations around the world use performance excellence to continuously improve. Viewers can download this presentation to include audio. The execution of best practices and quality standards in US, China, and other parts of Asia is critical in many industries that are undergoing major transitions such as healthcare, research, transportation, environment, food, and water. AmAsia3's mission in Healthcare is to promote and enable transformational international exchange, commercial growth, and sustainability by working with World Class Healthcare organizations and Associations, and Asian government officials, holding companies, and healthcare enterprises whose vision is to provide high quality services on the global stage. One of the best ways to assure the sustainability and resilience of your health care organization is to practice performance excellence every day of every year. The highest health care, business, and education award in the United States is the Baldrige Performance Excellence Program. The Baldrige “Criteria for Performance Excellence” can be used to assess health care organizations or help to apply for the national awards in different countries.TRANSCRIPT
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World Class
Health Care
Part IV – Measurement, Analysis, and Knowledge Management
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AmAsia3 fuses best practices from commercial operations with a deep knowledge of regional markets, local communities, and cultures. We work with our clients to build world class healthcare organizations that bring products and services to market and into the hands of satisfied customers across the globe. Senior consultants work to optimize global capabilities, create a cost-effective infrastructure, and solidify a local, dependable base of operations. This ensures a higher level of customer responsiveness and satisfaction, culturally intelligent products, and valuable insights into market conditions and opportunities for future growth.
AmAsia3 Value Proposition
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Introduction – Presenter
John R. West
AmAsia3 Management Consultant
International Management Consultant• 15 + years• All Industries• Assessments• Performance
Excellence• Customer
Satisfaction• Problem Solving• Led 5 Clients to
win Dubai Quality Award
Experience
FedEx
• Global Quality Manager
• Ombudsman for the Customer
• Led FedEx to be 1st Baldrige Winner in Service Category
Volunteer
• President Bush 41- Points of Light Award
• Hands on Network
• Business As Mission
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Introduction
Attaining Performance Excellence
• Country awards/programs–World Class assessment tools– Criteria very objective– Leads to world class performance
The material in the following slides is used with permission of the Baldrige Performance Excellence Program. 2013. 2007 Criteria for Performance Excellence. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. Obtain a copy of the full Criteria at www.nist.gov/baldrige/publications/criteria.cfm
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Health Care Criteria for Performance
Excellence
Seven Categories
1. Leadership2. Strategic Planning3. Focus on Patients, Other Customers &
Markets4. Measurement, Analysis, Knowledge
Management5. Workforce Focus6. Process Management7. Results
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Category 4 – Measurement, Analysis, & Knowledge Management
4.1 Measurement, Analysis, & Improvement of Organizational Performance
a. Performance Measurement
1) Data & Information for Tracking
2) Key Organizational Performance Measures
3) Data & Information for Support
4) Effective Use of Comparative Data & Information
5) Performance Measurement System
Health Care Criteria for Performance
Excellence
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Category 4 – Measurement, Analysis, & Knowledge Management
4.1 Measurement, Analysis, & Improvement of Organizational Performance
b. Performance Analysis, Review, & Improvement
1) Review & Analysis of Performance/Capabilities
2) Use of Reviews to Assess Success and Progress
3) Use of Reviews to Assess Ability to Respond
4) Translating Review Findings into Priorities
5) Deploying Priorities and Opportunities
6) Evaluation and Improvement of Key Processes
Health Care Criteria for Performance
Excellence
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Category 4 – Measurement, Analysis, & Knowledge Management
4.2 Management of Information, Information Technology, and Knowledge
a. Management of Information Resources
1) Making Data/Information Available/Accessible
2) Hardware/Software Reliability/Security
3) Assuring Continuous Availability
4) Keeping Data/Information Availability Mechanisms Current
Health Care Criteria for Performance
Excellence
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Category 4 – Measurement, Analysis, & Knowledge Management
4.2 Management of Information, Information Technology, and Knowledge
b. Data, Information, and Knowledge Management
1) Ensuring Accuracy, Integrity, Reliability, Timeliness, and Security/Confidentiality
2) Managing Knowledge to Accomplish Collection of Knowledge, Transfer of Knowledge, Sharing of Best Practices, and to Make Available for Use in the Strategic Plan
Health Care Criteria for Performance
Excellence
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This concludes the Measurement, Analysis, Knowledge Management category of the Baldrige Health Care Criteria for Performance Excellence.For questions, or comments, or for assistance in having your organization assessed to start on the road to improvement, you may contact John by e-mail – [email protected]
Next, we will address the Workforce Focus Category.
Health Care Criteria for Performance
Excellence