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Amadeus Training

Training

Amadeus Training –November 2011

Amadeus – The Leader in Travel Technology Training

Amadeus offers a range of courses to meet your training needs. Courses are structured to provide competency in the use of Amadeus in a time effective manner.

Our training approach is hands on, using practical review Quizzes and Skill Builder Exercises which use scenarios that may occur in a Travel Agency.

Training curriculum, materials and trainer skills are reviewed regularly. This ensures relevance to current industry practices.

Amadeus Trainers have an average of over 15 years experience in the travel and tourism industry. They are recognized for their knowledge, professionalism and proactive approach to customer training.

Courses are offered at locations in Auckland, Adelaide, Brisbane, Melbourne, Perth and Sydney.

In addition to our classroom courses, we also offer Virtual Classroom Training, which allows you to learn from the comfort of your own desk. It is instructor-led and interactive, and there are several short course topics from which to choose to advance your learning with the Amadeus system.

We also have self-paced online lessons available from our Amadeus e-Learning site to enhance your Amadeus skills.

Minimum Training Requirements For new customers, all consultants who will be using Amadeus are required to attend a Conversion to Amadeus or Introduction to Amadeus course

prior to the agency’s cutover date. Successful completion of one of these courses will allow access to the Amadeus Central System and to the Amadeus Customer Service Centre (CSC).

Consultants who will use the Amadeus Ticketing functions must also attend the Amadeus Automated Ticketing course prior

to cutover.

Please refer to the following pages for more information on our training courses or contact Amadeus Learning Services in Australia at [email protected] or in New Zealand at [email protected]

mailto:[email protected]

[email protected]


Conversion to Amadeus

Duration

This course is 2 days in duration.

Course Content Encode and decode of standard industry codes (i.e.) IATA city and airline codes Flight availability and sell Timetables and minimum connecting time information PNR (Passenger Name Record) creation and amendment PNR pricing Display point to point airfares and associated rules Tax information, currency conversion and mileage calculation Queues and other travel related information

Prerequisites To attend this course you must have been trained on and have used another reservations system in a travel agency or airline for a minimum of 12 months (i.e.) Galileo, Sabre, Abacus, or an airline system.

Conversion to Amadeus Course

The Conversion to Amadeus course is for those Travel Consultants that have been trained on and are experienced users of another GDS (Global Distribution System) or airline CRS (Central Reservation System). This course allows participants to become familiar with functions in Amadeus that they are able to perform in another system. Therefore it is assumed that participants have a high level of knowledge in relation to the use of another reservations system. The Introduction to Amadeus

course would be more suitable to the training needs of Travel Consultants with limited experience.


Introduction to Amadeus

Duration This course is 4 days in duration.

Course Content Encode and decode of standard industry codes (i.e.) IATA city and airline codes Flight availability and sell Timetables and minimum connecting time information PNR (Passenger Name Record) creation and amendment PNR pricing Display point to point airfares and associated rules Tax information, currency conversion and mileage calculation Queues and other travel related information

Prerequisites To attend this course you must meet one of the following prerequisites; a minimum of 3 months experience working in a travel agency or currently undertaking or have completed a Travel and Tourism course.

Introduction to Amadeus Course

The Introduction to Amadeus course is designed for those Travel Consultants

that have not been trained on and previously used a GDS (Global Distribution System) or airline CRS (Central Reservation System) in a travel agency. Participants may be relatively new to the travel industry; however, this training course does assume some prior knowledge of industry terminology and practices.

This course is an introduction to the use of the Amadeus system in a travel agency environment, not to the travel industry. If training is required in all facets of the travel industry this may be done through a private or government college that conducts travel and tourism courses.


Amadeus Automated Ticketing

Duration This course is 1 day in duration.

Course Content Issuing electronic tickets Creating manual fares for ticketing Exchange ticketing Net remit ticketing Managing tickets and reports Automated refunds

Prerequisites To attend this course you must have successfully completed a Conversion to Amadeus or Introduction to Amadeus course. Participants should also have a good understanding of fare principles.

Amadeus Automated Ticketing Course

The Amadeus Automated Ticketing course provides training on the main

functions of the Amadeus Automated Ticketing System. It is assumed that participants are familiar with fares and ticketing principles as this course focuses on applying these principles in an automated travel agency environment. If training is required on fares and ticketing principles this may be done through a private or government college that conducts travel and tourism courses. Published fares that are filed with Amadeus by airlines are used during this course we do not refer to fares obtained through Consolidators or agency negotiated fares.


Amadeus Cars and Hotels Duration This course is ½ day in duration.

Course Content Car and hotel availability Room and car codes Hotel features and facilities General car and hotel provider information Car and hotel rates Book and modify car and hotel reservations

Prerequisites

To attend this course you must have successfully completed a Conversion to

Amadeus or Introduction to Amadeus course.

Amadeus Cars and Hotels Course

The Amadeus Cars and Hotels course will provide Travel Consultants with the

ability to use the main functions of the cars and hotels systems.


Amadeus FareXpert Negotiated Fares

Duration This course is 4 ½ days in duration.

Course Content Rule definitions Vendor & location aggregates Distribution & ticketing Rule conditions Booking code exceptions Routing Fares & global updates

Amadeus FareXpert Courses The Amadeus FareXpert Negotiated Fares course will provide training on real-

time filing of fare contracts directly into the Amadeus database using the Amadeus FareXpert Filing Platform. This course will teach participants how to upload, view and modify private fare contracts for sale within their own office ID and/or associated office ID’s. The Amadeus Dynamic Discounted Fares course will enable you to file your

percentage-off contracts in real time by defining a discounted fare based on a public or private fare.

Amadeus FareXpert Dynamic Discount Fares Duration This course is ½ day in duration.

Course Content Creating an alternate rule Creating a discounted fares contract Selecting rules & creating overrides Displaying fares Modifying contracts Discontinuing contracts

Prerequisites To attend either course you must have successfully completed a Conversion to Amadeus or Introduction to Amadeus course and Amadeus Automated Ticketing.

You must be PC literate, have a comprehensive knowledge of fares and ticketing processes and be familiar with the Amadeus fare quote and pricing functionality


Amadeus Virtual Classroom

The Amadeus Virtual Classroom has been developed to offer supplementary

training to our customers, with minimal disruption to day-to-day operations. Course content is concise and based around maximising use of the Amadeus system’s vast array of features and students can participate from their desks. With the use of the internet and via the telephone, we offer short training sessions that are instructor-led and interactive. All Virtual Classroom courses including topics, dates and times are published in the Amadeus Information pages. The command to access this information for Australia is GGAMAAUTRA or for New Zealand is GGAMANZTRA.

Please contact the Amadeus Learning Services team in Australia at [email protected] or in New Zealand at [email protected] for enrolments.

The Amadeus Virtual Classroom courses do not replace our Introduction to Amadeus, Conversion to Amadeus or Amadeus Automated Ticketing courses.

Amadeus Virtual Classroom

Prerequisites To attend a Virtual Classroom course, you must have successfully completed a Conversion to Amadeus or Introduction to Amadeus course. For any ticketing related courses you must also have completed the Amadeus Automated Ticketing course.




Amadeus e-Learning

Amadeus e-Learning is an online training solution that allows you to learn or reinforce your knowledge of Amadeus in an easy and simple way. As a web-based solution, Amadeus e-Learning is designed to give you a guided self directed learning experience available anywhere, anytime, all at your own pace.

Take advantage of the self-paced courses offered in both cryptic and graphical modes, quizzes, multimedia demos and printable reference material.

Please contact the Amadeus Learning Services team in Australia at [email protected] or in New Zealand at [email protected] for more details. The Amadeus e-Learning courses do not replace our Introduction to Amadeus, Conversion to Amadeus or Amadeus Automated Ticketing courses.

Amadeus e-Learning

Prerequisites To register for Amadeus e-Learning you must be an Amadeus customer and have an Amadeus Office ID.




On-Site and Customised Training

On-Site Training On-site training is available under specific circumstances; however it is not a normal practice and is chargeable by the hour. If it is to be considered then the following needs to be taken into account:

A dedicated area must be provided that is away from the main operation allowing for a quiet training environment

Staff must be made available for the entire course

Training will only be scheduled between 0900 – 1700 Monday to Friday

All training is subject to availability of an Amadeus trainer Please note that any Amadeus training can only be conducted by Amadeus’ certified trainers. Your subscriber agreement includes our classroom training courses, of which dates are scheduled three months in advance, usually allowing time for all of your staff to be trained before your installation date. Customised Training It is possible to have training courses tailored to your needs, however both the development and delivery of customised training is not included in your subscriber agreement. For further information on any special training requirements please contact your Amadeus Account Manager. Development of tailored training requires time and is subject to availability.


Training Policy Learning Services Amadeus IT Pacific

To ensure customers get the most from their training and our ongoing support services, Amadeus has a training and support policy as follows:

All agency staff that will use the Global Distribution System (GDS) must attend training prior to the installation of Amadeus.

Only agency staff that have completed classroom training are eligible to contact the Amadeus Customer Service Centre (CSC) for functional assistance.

Where the installation date occurs before all training has been completed, only those trained agency staff are eligible to contact the Amadeus Customer Service Centre (CSC) to obtain assistance. All remaining agency staff must be booked on the required training.

An Amadeus log in will not be provided until all training is completed.


Booking Terms and Conditions Learning Services Amadeus IT Pacific

Prerequisites

Failure to meet the prerequisites could result in the participant being unable to maintain the pace of the course, which may jeopardise the learning experience of other participants. Amadeus reserves the right to ask any participant to leave the course. For prerequisite information, please check GGAMAAUTRA for Australia and GGAMANZTRA for New Zealand, or contact the Amadeus Learning Services team at [email protected] for details. Cancellations

If you need to cancel or defer your training Amadeus must receive notification at least one working day prior to the course commencement or a course cancellation fee will apply. Please refer to your training confirmation letter for cancellation fees. Amadeus reserves the right to reschedule course dates in the event that insufficient registrations are received. No Show A fee will be charged to your agency for failure to attend a scheduled/confirmed course. Please refer to your training confirmation letter for cancellation fees. Substitutes Participants may be substituted at anytime. However we do ask to be informed, so that the correct participant’s training history is updated. Arrivals Please arrive 15 minutes prior to the course start time. Please be advised that if participants arrive later than 30 minutes after the course starts, admittance is at the discretion of the course trainer and we do reserve the right to refuse attendance. Dress and Behaviour

Participants are requested to act and dress in an appropriate manner and show consideration and respect for others. We reserve the right to ask a participant to leave our premises if they do not abide by these standards. Please switch off mobile phones in class.

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