Amadeus solutionsfor Visiting Friends & Relatives Specialists

Talk to Amadeus

“I need ”the best deals

Whatever your business needs, talk to Amadeus

Amadeus is the leading provider of IT

solutions for the worldwide travel and

tourism industry. Everything we do is

designed to help you meet the real challenges

of today’s tough market. As your long-term

technology partner, we’re dedicated to

delivering the solutions, training and

support your specific business needs

to get results – fast.

2 Amadeus solutions for Visiting Friends & Relatives Specialists

You don’t get ahead of your competitors by being the same!

Amadeus gives you easy access to the lowest fares on more international routes from more airlines.

So when price is everything, you can quickly find the best deals for customers traveling to friends and family overseas. With Amadeus, you can help them visit more often – and earn their lasting loyalty.

Intuitive and easy-to-use Amadeus technology gives you instant access to the most up-to-date flight and fare information. You can quickly search and book seats on hundreds of airlines – including a significant proportion of the world’s low-cost and budget operators – to get your customers the best deals on the best routes for them. They’ll show their appreciation by coming back to you every time.

If you need alternative payment options and native language support, you’re covered with Amadeus. Plus, our award-winning learning options reduce training time, response time and booking errors. So you can make the most of every call.

We couldn’t have become

who we are without

Amadeus! Amadeus products

allow us to do what we do

best—cater to our clients.

It allows us to book more

complicated travel for

multiple people.

Pete Perez Famitours Travel, Miami, Florida

Get a competitive edge

Key benefits

3 Amadeus solutions for Visiting Friends & Relatives Specialists

>> Compete effectively against the web and offer better rates

>> Exploit their expertise and add value to the travel experience

>> Deliver exceptional customer service

>> Wide range of accommodation options

>> Unrivalled global destination content

Ease of useSingle access to all and best fares

Access to international air content – to and from countries of origin of travellers

Access to the broadest and specialised content

Perform all pre- and post-sale activities via a single-screen interface with the easy-to-use Amadeus Selling Platform. Now you can book air content and sell more high-margin hotels, cars, cruise and insurance content faster and more efficiently.

Offer a comprehensive choice of international air content/availability and more fare combinations than anyone else. Book more with quick and easy access to the flight schedules of hundreds of airlines. With many carriers, you can even sell in real time to ensure accurate and up-to-date information.

Gain a competitive edge by selling more high margin global tours, hotels, car, cruise, insurance and destination content faster and more efficiently. Offer your customers instant access to a wide range of room rates - both negotiated and public - and unrivalled destination content in and around over 400 destination worldwide.

>> Complete bookings faster

>> Upsell content easily

>> Single-screen graphical user interface

>> Simple browser-based software – ideal for all levels of user expertise

>> Seamless front- to back-office integration of third-party content and applications

>> Huge choice of international air content

>> More fare combinations than anyone else

>> Up-to-date availability

>> Flight schedules of more than 766 global airlines

>> Bookable flights from 58 low-cost carriers

A complete portfolio of products and services

Our full offer for Visiting Friends and Relatives Specialists includes a complete range of core products and services, designed to benefit every area of your business.

In addition, you can also take advantage of a selection of add-on solutions.

4 Amadeus solutions for Visiting Friends & Relatives Specialists

Single accesss to all & bestfares

Broadest &specialisedcontent

Multi-channel tools to increase profitability

To deliver great service & improve efficiencies

SellingPlatform

DestinationContent

Hotels

Air

Cars Insurance

Low CostCarriers

Rail

CheckMyTrip Email/Fax Internet Booking Engine

Group PNRCustomer

Profiles

Unused e-Ticketing

TrackingTicket Changer

Web Services

AdvancedFaring

SolutionsAll Fares

Service FeeManager

TravelPreferences

Manager

Advanced Mid& Back Office

Reliable SupportServices

AccountManagement

ConsultingServices

Low FareSearch (Value

Pricer)

Standard BackOffice (A.I.R.)

TrainingServices

Implementatione-Support and

HelpdeskUpgradedHelpdesk

Customised &Additional

Training

Web ServicesConsulting

I need Core offer Add-on solutions

Amadeus solution for Visiting Friends & Relatives Specialists

With Amadeus Insurance,

booking is quicker and we

minimise the risk of mis-

keying, because a lot of the

information is already stored

on the system. You also get a

very good summary

of the orders!

Ole Svendsen Vejle Rejser, Denmark

Offer quick and easy access to a vast choice of air content & more and enjoy lasting customer loyalty

We appreciate how

Amadeus helps us promote

our business, solve

problems, and manage

the diverse aspects of

client travel. True partners

understand your business

and support you in good

times and bad. Amadeus

is that kind of partner to us.

Don Oneal Jr. Travelworld, Tampa, Florida

5 Amadeus solutions for Visiting Friends & Relatives Specialists

Single access to all and best faresAmadeus Selling PlatformUsed by more than 400,000 travel professionals globally, the Amadeus Selling Platform allows you to sell and perform all sales activities from a single screen: book flights, access and sell more high margin content such as hotels, insurance, rail and destination content.

Amadeus AirAccess schedule information for over 700 airlines and make reservations on nearly 500 airlines with Amadeus Air, the world’s leading airline reservation solution. Offers the most powerful access and connectivity levels in the industry, with over 300 airlines offering Last Seat Availability. Over 140 of the world’s airlines have chosen Amadeus as their internal GDS for reservations and city ticket offices.

Amadeus All FaresSearch, compare and book GDS fares, your agency’s private fares, consolidator fares and airline website fares – all in one simple query.

Advanced Faring Solutions:

Amadeus FareXpert Negotiated FaresProvides an intuitive database solution to create airline contract fares in the Amadeus Fares database. Facilitate distribution of fares to travel agencies and/or websites. You create all fares (net and selling), rules and routings through a series of graphical panels. Online help and tool tips are available to assist you through the loading process. Fares are displayed, priced and ticketed with UniFares and are fully integrated with all pricing products.

Amadeus FareXpert Mark Up & DistributionProvides an intuitive database to mark up contract net fares filed by airlines via ATPCO Category 35, so you can distribute the fares to travel agencies and/or websites. Grants authorised access to mark up and distribute the net fares based on the airline filing with ATPCO. Online help and tool tips are available to assist you through the loading process. If you don’t have your own private fare contracts, you can still use FareXpert in conjunction with other Amadeus users to gain access to the fares of consolidators and wholesalers using FareXpert.

Broadest and specialised contentActivities & EntertainmentAccess and book everything from airport transfers to adventure trips, theatre tickets to sighseeing tours. And benefit from great commissions.

Amadeus InsuranceIncrease your sales and commissions by protecting your customers in a simple, fast, and reliable way.

Deliver great serviceAmadeus Ticket ChangerService your customers’ change requests in a matter of seconds, giving them the right fare and the right penalty charge at any point-of-sale. Airline debit memos, 30-minute calls to your call centre, lengthy and expensive staff training – these are just some of the factors involved in manual ticket re-issuing. Sweep them all away and reduce your costs with Amadeus Ticket Changer, the most powerful and flexible automated solution available.

The Amadeus Difference

With an unrivalled combination of innovative technology and in-depth expertise, we have a clear vision for the future – and the ability to lead the way.

World-class technologyYou need industry leading IT solutions, designed to support your business. We lead the way with investment and ideas. Our flexible, scalable technology is innovative as well as robust and reliable.

True partnershipYou need a tried-and-trusted technology partner. We are committed to providing the expertise and added value that your business needs. We work closely with our customers, building and maintaining mutually beneficial, long-term relationships.

Proven resultsYou need real results. We provide acknowledged expertise and exceptional customer service. Plus the vision and the ability to deliver improved business performance and results that support successful growth strategies.

Global footprintYou need global reach and an international outlook. We operate worldwide and can offer local expertise in 217 markets around the world to help you to move into new sectors and geographic areas swiftly and efficiently.

travelagencies@amadeus.com

or visit www.amadeus.com/travelagencies

©20

08 A

mad

eus

IT G

rou

p S

A |

2D

ML0

9/01

942