amadeus reissue
TRANSCRIPT
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AMADEUS REISSUE
AMADEUS REISSUE
Training Manual
July 2009
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INDEX
EISSUE OF UNUSED TICKET FOR A FARE DIFFEREN 3
RE
IS
PN
PN
PNRE
REIS
RE
R CE .....................................................................................................DISPLAY IF TICKETED PNR..................................................................................................................................................... 3 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD......................................................................................................... 3 PNR DISPLAY WITH NEW ITINERARY.................................................................................................................................... 4 PRICE AN ITINERARY .............................................................................................................................................................. 4 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 14 ISSUE OF UNUSED TICKET AS A FARE DIFFERENCE FOR MULTI PASSENGERS ....................................................... 15 DISPLAY OF TICKETED PNR................................................................................................................................................. 15 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 15 PRICE AN ITINERARY ............................................................................................................................................................ 18 ENTER THE ORIGINAL ISSUED TICKET DETAILS .............................................................................................................. 36
FOR INFANT........................................................................................................................................................................ 36 FOR CHILD.......................................................................................................................................................................... 38 FOR ADULT......................................................................................................................................................................... 40 SUE THE E-TICKET ............................................................................................................................................................. 43 FOR INFANT........................................................................................................................................................................ 43 R DISPLAY AFTER REISSUE INFANT TICKET................................................................................................................ 44 FOR CHILD.......................................................................................................................................................................... 45 R DISPLAY AFTER REISSUE FOR CHILD ....................................................................................................................... 46 FOR ADULT......................................................................................................................................................................... 47 R DISPLAY AFTER REISSUE FOR ADULT ...................................................................................................................... 48
ISSUE OF PARTIALLY USED TICKET FOR FARE DIFFERENCE ....................................................................................... 49 DISPLAY TICKETED PNR....................................................................................................................................................... 49 DISPLAY ISSUED ELECTRONIC TICKET RECORD............................................................................................................. 49 NEW ITINERARY PNR ............................................................................................................................................................ 50 PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS................................................................................... 50
UPDATE TST....................................................................................................................................................................... 52 REMOVE THE TSTS FLAG................................................................................................................................................. 52 SUE OF UNUSED TICKET WITH ADC AS A PENALTY .................................................................................................... 62
DISPLAY OF TICKETED PNR................................................................................................................................................. 62 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 62 PRICE AN ITINERARY ............................................................................................................................................................ 65 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 75 ISSUE OF UNUSED TICKET FOR FARE & TAX DIFFERENCE........................................................................................... 76 DISPLAY OF TICKETED PNR................................................................................................................................................. 76 DISPLAY OF ISSUED ELECTRONIC TICKET RECORD....................................................................................................... 77 PRICE AN ITINERARY ............................................................................................................................................................ 78 PNR DISPLAY AFTER REISSUE............................................................................................................................................ 88
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REISSUE OF UNUSED TICKET FOR A FARE DIFFERENCE For example, The following PNR ticketed for QEE7QR2 Fare Base, with Fare as QAR830.00 Taxes as QAR40.00 QA, QAR300.00YQ, and QAR80.00AE
DISPLAY IF TICKETED PNR Following is the Original issued Ticketed PNR
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in L-Class, Reissue the original issued ticket with Additional QAR640.00
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PNR DISPLAY WITH NEW ITINERARY Change the Itinerary as per require Booking class, in this example Booked L-Class
PRICE AN ITINERARY Price New Booked segments: FXP
System Response
To save the changes in the TST, enter: REZAFAR; ER
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System Response
To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
System Response
Check Box for require TST to open
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Click on OPEN icon
System Response
Click on EXCHANGE Icon to start the reissue process
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System Response
Click on OK icon
System Response
Check Box require TST for re-issue
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Click on OPEN icon to open the TST
System Response
Enter the Additional collection (ADC) Amount in the TOTAL: QAR640
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Enter the New Form of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR640
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
Click on UPDATE icon
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System Response
Click on OK icon System Response
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Click on CROSS to exit from the TST
System Response
To save the changes in the PNR, Enter: RFZAFAR; ER
System Response
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To Display issued E-Ticket Record: TWD/L6
System Response
To enter the original Issued e-ticket details for re-issue: FO*L6
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response
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Save the Changes in the PNR: RF ZAFAR; ER
To Display issued E-TICKET record before re-issue: TWD/L6
System Response
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To issue the E-ticket, enter: TTP/P1/S 2, 3 / RT
System Response
PNR DISPLAY AFTER REISSUE
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REISSUE OF UNUSED TICKET AS A FARE DIFFERENCE FOR MULTI PASSENGERS For example, The following PNR ticketed for MHRRSTN1Fare Base, with Fare as QAR3490.00 Taxes as QAR40.00 QA, and QAR540.00YQ
DISPLAY OF TICKETED PNR Following is the Original issued Ticketed PNR
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
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To check the Reservation Change Penalty rules for the original Issued ticket, Entry: FQD DOHMNL/D04JUL09/AQR/CM/R, 01JUL09 FQD Transaction code DOHMNL Origin & Destination Three letters code / Slash 04JUL09 Date of Travel with Year / Slash A Indicator for Airline QR Airline Two letters code / Slash C Booking Class Indicator M Class of Travel / Slash R, Request Indicator with Comma 01JUL09 Issued date if the Ticket with year
To Display the Penalty rule for Fare on line number 2, enter: FQN02*PE
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As per the Fare Rules, The Changes permitted Free of charge. Now assuming M-Class is not available and itinerary booked in L-Class
Once Reservation Changed for all segments in the PNR, system converted ‘’FA’’ elements into the ‘’FHE’’.
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In case of a new created PNR, Enter the e-ticket number manually as: For Infant:
For Child:
For Adult:
PRICE AN ITINERARY Price the PNR: FXP
System Response
To save the changes in the TST, enter: REZAFAR; ER
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System Response
To TST display, entry: TQT
System Response
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Check Box for require TST to open and click on OPEN
Click on EXCHANGE Icon to start the reissue process
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Click on OK icon
Enter the Additional collection (ADC) Amount in the TOTAL: QAR160
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Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
Enter the Validating carrier: QR
Enter the Commission value: 0
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Enter the Original Form of Payment and the Additional collection Form of Payment with Amount, click on UPDATE: O/CASH+/CASH/QAR160
Click on OK
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Click on CROSS to exit from the TST
System Response
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Repeat the above steps to update the Child Passenger TST
To TST display, entry: TQT
Check Box for require TST to open and click on OPEN
Click on EXCHANGE Icon to start the reissue process
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Click on OK icon
Check Box for require TST to open, Click on OPEN
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Enter the Additional collection (ADC) Amount in the TOTAL: QAR300
Enter the validating carrier: QR
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
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Enter the Commission value: 0
Enter the Original Form of Payment and Additional collection Form of Payment with Amount and click on UPDATE: O/CASH+/CASH/QAR 300
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Click on OK icon
Click on CROSS to exit from the TST
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System Response
To TST display, entry: TQT
Check Box require TST for re-issue and Click on OPEN
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Click on EXCHANGE Icon to start the reissue process
Click on OK icon
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Check Box require TST for re-issue and Click on OPEN
Enter the Additional collection (ADC) Amount in the TOTAL: QAR400
Enter the VALIDATING CARRIER: QR
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Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
Enter the Commission value: 0
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Enter the Original Form of Payment and Additional collection Form of Payment with Amount and click on UPDATE: O/CASH+/CASH/QAR400
Click on OK icon
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Click on CROSS to exit from the TST
System Response
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ENTER THE ORIGINAL ISSUED TICKET DETAILS
FOR INFANT Display the Infant Issued e-ticket record: TWD/L10
System Response
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To enter the original Issued e-ticket details for re-issue: FO*L10
System Response
For Infant Enter INF after ‘’FO’’
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 3,4
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket)
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FOR CHILD Display the Child Issued e-ticket record: TWD/L11
System Response
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To enter the original Issued e-ticket details for re-issue: FO*L11
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P2 / S 3,4
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response
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FOR ADULT Display the Adult Issued e-ticket record: TWD/L12
System Response
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To enter the original Issued e-ticket details for re-issue: FO*L12
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 3,4
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket)
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System Response
Save the Changes in the PNR: RF ZAFAR; ER
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ISSUE THE E-TICKET
FOR INFANT Display the Infant Issued e-ticket record: TWD/L10
Print the ticket for Infant: TTP/P1/INF/S3, 4/RT
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System Response
PNR DISPLAY AFTER REISSUE INFANT TICKET
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FOR CHILD Display the Infant Issued e-ticket record: TWD/L13
Print the ticket for Child: TTP/P2/S3,4/RT
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System Response
PNR DISPLAY AFTER REISSUE FOR CHILD
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FOR ADULT Display the Infant Issued e-ticket record: TWD/L13
Print the ticket for Adult: TTP/P1/PAX/S3,4/RT
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System Response
PNR DISPLAY AFTER REISSUE FOR ADULT
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REISSUE OF PARTIALLY USED TICKET FOR FARE DIFFERENCE For example, The following PNR ticketed for ULE1YQA1 Fare Base, with Fare as QAR 2330.00 Taxes as QAR40.00 QA
DISPLAY TICKETED PNR Following is the Original issued Ticketed PNR
DISPLAY ISSUED ELECTRONIC TICKET RECORD Following is the Original Issued Electronic record
Now Assuming Passenger wish to change his return schedule which is confirm in M-Class, Reissue the original issued ticket with Additional QAR380.00
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NEW ITINERARY PNR Change the Itinerary as per require, Here U-class was not available and Booked in M-Class
PRICE AN ITINERARY FOR NEW AND FLOWN/USED SEGMRNTS Price New Booked segments and the Flown / Used segments with the help of Past Date pricing option: FXP/S2X, 3, 7, 8/R, 20MAY09 FXP Transaction code for Itinerary Pricing / Separator S Indicator for Segments 2 Flown / Used Segment Number 2 X No-stopover indicator (If no stop in original itinerary) ,3 Comma, Flown / Used segment number 3 ,7 Comma, New Added Segment number 7 ,8 Comma, New Added Segment number 8 / Separator R, Past Date Pricing Indicator with Comma 20MAY09 Date, Month, and Year for original Issued ticket
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System Response
To save the changes in the TST, enter: REZAFAR; ER
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UPDATE TST Update the TST for requires segments to Issue as a new itinerary, in this example Segment Number 7, 8 to reissue: Entry: TTU / T1 / S7, 8 TTU Transaction Code to update existing TST / Separator T1 TST Number 1, here require TST number / Separator S Transaction Code for Segment 7, 8 Segment number 7, 8 (As per new itinerary for reissue)
System Response
REMOVE THE TSTS FLAG Remove the TST flag after update the TST with require segments: TTF/T1
System Response
To TST display, entry: TQT/T1 or TQT/Tn (n=TST Number)
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System Response
Click on Exchange icon
System Response
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Click on OK icon
System Response
Check Box for require TST for re-issue
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Click on OPEN icon
System Response
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Enter the Additional collection (ADC) Amount in the TOTAL: QAR 380
Enter the Origin Destination as per ORIGINAL origin and CURRENT destination
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
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Enter the New Form of Payment with the Additional collection (ADC) amount: O/INV + / CASH / QAR380
Click on UPDATE icon
System Response
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Click on OK icon
System Response
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Click on CROSS to exit from the TST
System Response
To Display issued E-Ticket Record: TWD/L12
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ystem ResponseS
To enter original Issued e-ticket details for re-issue: FO*L12
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 7, 8
Press enter to add the ‘’FO’’ details in the PNR Automatically (Recheck the Date of Issue for Original Issued ticket)
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ystem ResponseS
Save the Changes in the PNR: RF ZAFAR; ER
To Display issued E-TICKET record before re-issue: TWD/L12
o issue the E-ticket, enter: TTP/P1/S 7, 8 / RT T
System Response
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EISSUE OF UNUSED TICKET WITH ADC AS A PENALTY
are as AR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and
ISPLAY OF TICKETED PNR R
RFollowing are the steps to reissue of unused ticket with ADC as a Penalty. For Example, the following PNR ticketed for WHRRSUP2 Fare Base, With FQQAR 40.00DE
DFollowing is the Original issued Ticketed PN
ISPLAY OF ISSUED ELECTRONIC TICKET RECORD DFollowing is the Original Issued Electronic record
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Now Assuming Passenger wishes to change his SCHEDULE, before changes the schedule check the Fare rules for reservation change penalty as: Entry: FQD DOHFRA/D29JUL09/AQR/CW/R, 12JUL09 FQD Transaction code DOHFRA Origin & Destination Three letters code / Slash 29JUL09 Date of Travel with Year / Slash A Indicator for Airline QR Airline Two letters code / Slash C Booking Class Indicator W Class of Travel / Slash R, Request Indicator with Comma 12JUL09 Issued date if the Ticket with year
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To Display the Penalty rules for Fare on Line number 1, Enter: FQN1*PE
s per Fare Rules for Changes, Any Time Changes with QAR110.00 Charges
ow Change the reservation as per require schedule
A N
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PRICE AN ITINERARY Price New Booked segments: FXP
To save the changes in the TST, enter: REZAFAR; ER
o TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number) T
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System Response
Check Box for require TST to open and click on OPEN
Click on EXCHANGE Icon to start the reissue process
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Click on OK icon
Check Box for require TST to open and click on OPEN
System Response
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OX Click on TAXES B
System Response
nter the Penalty Amount with Reissue Tax code (Every Airline have own reissue code) E
And click on ‘’OK’’
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System Response
Enter NOT VALID AFTER (All coupons) and NOT VALID BEFORE (As per Fare conditions if any)
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of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR110 and click on update Enter the New Form
Click on OK
Click on CROSS to exit from the TST
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System Response
Display the Issued E-Ticket record: TWD/L6
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System Response
To enter the original Issued E-Ticket details for Re-issue: FO*L6
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System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 3
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket) System Response
To save the changes in the TST, enter: REZAFAR; ER
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Ticket record: TWD/L6 Display the Issued E-
Print the Ticket: TTP/P1/S2,3/RT
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System Response
PNR DISPLAY AFTER REISSUE
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UNUSED TICKET FOR FARE & TAX DIFFERENCE ollowing are the steps to reissue unused ticket with Tax & Fare difference.
RA-DOH as WHRRSUP2 Fare Base, With Fare as QAR 2660.00, Taxes as QAR 540.00 YQ, QAR 40.00 QA, QAR 130.00RA, and QAR 40.00DE
DISPLAY OF TICKETED PNR Following is the Original issued Ticketed PNR
REISSUE OF
F For Example ticket was issued for DOH-F
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l Issued Electronic record
DISPLAY OF ISSUED ELECTRONIC TICKET RECORD Following is the Origina
Now Assuming Passenger wishes to change his itinerary as:
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Delete the existing TST for NEW ITINERARY Pricing: TTE/ALL
PRICE AN ITINERARY Price New Booked segments: FXP
To save the changes in the TST, enter: REZAFAR; ER
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E:CALCULATE THE FARE AND TAX DIFFERENC ISSUED TICKET FARE AND TAXES NEW ITINERARY FARE AND TAXES FARE: QAR3110.00 QAR3380.00 Taxes: QAR540.00 YQ QAR540.00 YQ
QAR40.00 QA QAR40.00 QA QAR120.00 QX QAR40.00 FR QAR60.00 FR
QAR30.00 IZ Note:
QAR130.00 RA QAR40.00 DE
Always Compares Old Fare with New Fare, and Old Taxes Type with New Taxes Type. In above example: Fare Difference: QAR270.00 Tax Difference: QAR120.00 QX QAR40.00 FR QAR60.00 FR QAR30.00 IZ ========= Collectable: QAR520.00 To TST display, entry: TQT or TQT/T1 or TQT/Tn (n=TST Number)
System Response
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Check Box for require TST to open and click on OPEN
Click on EXCHANGE Icon to start the reissue process
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Click on OK
Check Box for require TST to open and click on OPEN
System Response
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ES Box Click on TAX
ystem ResponseS
Update the Collectable New Taxes and collected Taxes, Click OK
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System Response
Enter the Total Collectable Amount in the TOTAL
Enter the New Form of Payment with the Additional collection (ADC) amount: O/CASH + / CASH / QAR520 and click on update
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Click on OK
Click on CROSS to exit from the TST
Display the Issued E-Ticket record: TWD/L7
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original Issued E-Ticket details for Re-issue: FO*L7 To enter the
System Response
Move the cursor beside the last character of the displayed ‘’FO’’ line and enter the Passenger number belongs to displayed e-ticket record with reissue segments numbers: / P1 / S 2, 4
Press enter to add the ‘’FO’’ details in the PNR Automatically (Cross check the Date of Issue for the Original Issued ticket)
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System Response
in the TST, enter: REZAFAR; ER To save the changes
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Ticket record: TWD/L7 Display the Issued E-
Print the Ticket: TTP/P1/S2, 4/RT
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System Response
PNR DISPLAY AFTER REISSUE