amadeus basic training gide

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Training & Support

GPROT05/OCT07/VER6

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CONTENTSSIGN IN & SIGN OUT AIS PAGES OFFICE BRIEFING PAGE HELP PAGES TIMATIC CRYPTIC COMMANDS (TIMATIC) ENCODE/DECODE DATE AND TIME CONVERSIONS MATHEMATICAL CALCULATIONS AVAILABILITY ENTRIES DUAL CITY PAIR AVAILABILITY DIRECT ACCESS TIME TABLE ENTRIES SCHEDULE ENTRIES AVAILABILITY CHANGE ENTRIES EXPLANATION OF AMADEUS ACCESS LEVELS STATUS CODE SEEN AT SELL TIME FLIGHT INFORMATION MINIMUM CONNECTING TIME DISPLAY CONNECTION POINTS SEGMENT SELL MANDATORY PNR ELEMENTS OPTIONAL ELEMENTS OTHER SERVICE INFORMATION SPECIAL SERVICE REQUEST EPAY OPTION FOR TICKETLESS AIRLINE PNR APIS TRAVEL DETAILS ADVANCE SEATING THROUGH SEAT MAP OPEN SEGMENT INFORMATION SEGMENT GHOST SEGMENT FREQUENT FLYER NUMBER EXTENDED SECURITY TICKET NUMBER TRANSMISSION PNR RETRIEVAL & DISPLAY PNR CLAIM PNR MODIFICATIONS PNR AND ITINERARY PRINTING SPLIT BOOKINGS HANDLING NON HOMOGENEOUS PNR CONDITION 5 5 5 5 5 6 6 6 6 7 7 7 7 8 8 8 9 10 10 10 10 11 11 12 12 12 12 12 12 13 13 13 13 13 14 14 14 15 15 15 GPROT05/OCT07/VER6

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COPY PNR PNR HISTORY PNR RECALL ENTRIES MULTI LIST-SEARCH BY FLIGHT MULTI-LIST SEARCH BY OFFICE SEARCH BY OFFICE QUEUES AMADEUS E MAIL E MAIL STATS PNR SMS FARES FARE QUOTE DISPLAY FARE QUOTE DISPLAY CHANGE ENTRIES FARE QUOTE NOTES FARE QUOTE BOOKING CLASS FARE QUOTE ROUTING FARE QUOTE PRICING FARE QUOTE CURRENCY FARE QUOTE MILEAGE FARE QUOTE RATE OF EXCHANGE FARE QUOTE EXCESS BAGGAGE CREDIT CARD APPROVAL ITINERARY PRICING FARE DIAGNOSTIC BEST PRICER HOTELS BEST AVAILABLE RATE (BAR) GUARANTEE HOTEL AIS AND HELP PAGES HOTEL LIST DISPLAY HOTEL AVAILABILITY SCROLLING ENTRIES HOTEL SELL HOTEL FEATURES HOTEL POLICY INFORMATION HOTEL PRICING HOTEL RATE CHANGE HOTEL TERMS HOTEL POINTS OF REFERENCE HOTEL MODIFICATIONS / CANCELLATION AMADEUS RAIL CARS CAR LIST DISPLAY

15 16 16 16 16 16 16 17 18 18 18 18 19 19 19 20 20 20 20 21 21 21 21 21 21 22 22 22 22 22 23 23 24 24 24 24 25 25 25 26 26 26 GPROT05/OCT07/VER6

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CAR AVAILABILITY DISPLAY CAR RATE FEATURES, CAR TERMS CAR SCROLLING ENTRIES CAR SELL CAR MODIFICATIONS CUSTOMER PROFILE AMADEUS SITES LIVE CHAT AMADEUS LEARNING CITY AMADEUS WEB TRAINING REGISTRATION EXTENDED OFFICE SECURITY RETRIEVAL ENTRIES PERTAINING TO EOS SETUP LOCAL SECURITY ADMINISTRATION COMMANDS SIGN IN ATTRIBUTES GENERAL DOS AND DONTS FOR RESERVATIONS

26 27 27 27 27 28 28 28 29 29 29 29 29 30 31

GPROT05/OCT07/VER6

5VISIT AMADEUS ONLINE LEARNING AT WWW.ALC.AMADEUS.COM

NOTE: SPACES SHOWN IN THE ENTRIES ARE FOR CLARITY ONLY

SIGN IN & SIGN OUTSIGN IN TO ONE WORK AREA SIGN IN TO ALL WORK AREAS SIGN IN TO ANOTHER WORK AREA C JUMP MOVE TO WORK AREA B JUMP DISPLAY REDISPLAY SIGN MESSAGE FOR THE DAY SIGN IN TO PRACTICE TRAINING JUMP OUT FROM CURRENT AREA/ALL SIGNED AREAS

HE SIGNJI 1234AA/AS JI*1234AA/AS JXC JMB JD JB JJ 1234AA/AS JO / JO*

AIS PAGESVIEW AIS MAIN MENU PRODUCT ANNOUNCEMENTS IN AMADEUS INFORMATION ON AN AIRLINE, FOR EX, UL AIRLINE LOCAL CONTACT NUMBERS INFORMATION ON A PARTICULAR COUNTRY INFORMATION ON A SPECIFIC AIRPORT CURRENT WEATHER FORECAST FOR A CITY PARTICIPATING CARRIER ACCESS & FUNCTION LEVEL INFORMATION ON A SPECIFIC CAR COMPANY INFORMATION ON A SPECIFIC HOTEL CHAIN INFORMATION ON TRAINING SCHEDULES INFORMATION ON AMADEUS LEARNING CITY INFORMATION ABOUT ETKT LOCAL GUIDELINES IVS PAGES FOR VISA INFORMATION

HE AISGG AIS GG NEWS GG AIR UL GG AMA IN LCL GG COU FR GG APT NRT GG WEA LAX GG PCA xx (xx=carrier code) GG CAR ZE GG HTL RD GG AMA IN TRx (where x = region code, for ex, for Delhi(North), the page would be GG AMA IN TRN) GG AMA IN ALC GG AMA IN ETT GG AUX IN CH (where IN denotes Indian national and CH denotes the country being visited ie Switzerland. Note: Your agency needs to be a subscriber to IVS to view these pages) GG AMA IN IND GG AMA IN TKT GG CODE GG CODE W

INFORMATION ON INDIAN (AIRLINES) BOOKING GUIDELINES AMADEUS INDIA INFORMATION PAGE ON RESERVATION AND TICKETING GUIDELINES TO SEE A LIST OF INPUT AND OUTPUT ACTION CODES TO SEE A LIST OF ALL CODES STARTING WITH W

OFFICE BRIEFING PAGEDISPLAY YOUR OFFICE BRIEFING PAGE EDIT OFFICE BRIEFING PAGE

HE GDGD GMD

HELPHELP INDEX BY LETTER HELP ON NAME ELEMENT STEP BY STEP INSTRUCTIONS FOR COMMON TASKS HELP ON MEALS HELP ON THE LAST TRANSACTION ENTERED

HE HEHE A HE NM HE STEPS HE MEAL CODES HE/

TIMATIC

HE TI

In Amadeus Selling Platform, follow the following steps: 1.Verify you are in the command page or click on the command page icon 2.Click on the Scripts tab 3.The information icon on the extreme right under the Scripts tab GPROT05/OCT07/VER6

6ENHANCE YOUR PRODUCTIVITY WITH AMADEUS SELLING PLATFORM

refers to Timatic (it says Travel Information). Use a mouseover to conrm.4.Click on the icon. This will open up the Timatic window where you can check Visa / Health information / information regarding Customs, taxes to be paid at the airport etc. 4.To send this information as an email, click on the FAX/Email icon and then click on Send. Enter email address of receiver and click on Send. 5. In case your email setup is not congured, do that rst. There is a seperate handout available for the steps. CRYPTIC COMMANDS: MASK FOR VISA INFORMATION MASK FOR HEALTH INFORMATION MASK FOR VISA AND HEALTH INFORMATION INDEX FOR NEWS ITEMS INDEX FOR RULES,TERMS AND DEFINITIONS LIST OF AIRPORTS FOR A SPECIFIC COUNTRY LIST OF COUNTRY GROUP CODES AND GROUP NAMES DISPLAY MEMBER COUNTRIES FROM GROUP CODES HE TI TIFV TIFH TIFA TINEWS TIRULES TILCC/GERMANY TIRGL TIRGL/SCHS (where SCHS is the group code for Schengen states)

ENCODE/DECODEENCODE CITY / AIRPORT NAME ENCODE FROM PART OF CITY NAME DECODE CITY / AIRPORT NAME ENCODE AIRLINE NAME DECODE AIRLINE NAME ENCODE COUNTRY NAME DECODE COUNTRY NAME ENCODE A HOTEL DECODE A HOTEL ENCODE A CAR COMPANY DECODE A CAR COMPANY ENCODE A STATE DECODE A STATE LIST STATES FOR A COUNTRY DECODE AN AIRCRAFT TYPE LIST CONNECTING POINTS DISPLAY NUETRAL CONNECT POINTS DISPLAY NUETRAL CONNECT POINTS WITH AIRLINE OPTION DECODE A HOTEL RATE CODE (EX SUM) DECODE CAR EQUIPMENT

HE CONVERTDAN ROME DAN CIN* DAC TYO DNA SABENA DNA SN DC FRANCE DC FR DNH BEST WESTERN DNH BW DNC AVIS DNC ZI DNS FLORIDA DNS US FL DNS US DNE IL9 DX DELLAX DRT 19DEC DELLAX DRT 19DEC DELLAX/AMH DNN SUM CE PHN

DATE AND TIME CONVERSIONSCURRENT TIME IN SINGAPORE TIME DIFFERENCE BETWEEN TWO CITIES COMPARE TIME IN OTHER CITY TO CHANGE THE GMT TIME TO LOCAL TIME DISPLAY DAY OF WEEK

HE DDDD SIN DD LON/LAX DD LON1500/LAX DD ZZZ1500/DEL DD25DEC02

MATHEMATICAL CALCULATIONSADD VALUES SUBTRACT VALUES MULTIPLY DIVIDE

HE DFDF 889;1733;669 DF 1955-889 DF1604*33 DF1509/34 GPROT05/OCT07/VER6

7MAXIMUM NUMBER OF AIRLINES WITH LAST SEAT AVAILABILITY

AVAILABILITYNEUTRAL AVAILABILITY AVAILABILITY FOR SPECIFIC AIRLINE AVAILABILITY FOR SPECIFIC AIRLINES (upto 6 carriers) EXCLUDE SPECIFIC AIRLINE AVAILABILITY WITH DEPARTURE TIME AVAILABILITY WITH SPECIFIC BOOKING CLASS (RBD) AVAILABILITY WITH SPECIFIC CABIN CLASS AVAILABILITY AS PER NUMBERS OF SEATS AVAILABILITY WITH CARRIER CODE, NUMBER OF SEATS AND RBD CLASS SPECIFIED AVAILABILITY WITH TRANSIT POINTS AVAILABILITY WITH 2 TRANSIT POINTS AVAILABILITY WITH TRANSIT POINT & AIRLINE EXCLUDE A CONNECTING POINT ONLINE CONNECTIONS CARRIER-PREFERRED DISPLAY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY ALLIANCE AVAILABILITY AVAILABILITY BY ARRIVAL TIME SEVEN DAY SEARCH ENTRY

HE ANAN10DECDELLON AN10DECDELSIN/ASQ AN10DECDELSIN/ASQ,AI,TG AN23DECDELLON/A-AI AN10DECLONBRU1600/ASN AN20DECDELBKK/ATG/CM AN20DECDELLON/ABA/KY AN23DECDELLON/B4 AN23DECDELBKK/ATG/CM/B4 AN28JUNDELLAX/XBKK AN28JUNDELSFO/XBKKLAX AN10DECDELSFO/ALH/XMUC AN19SEPDELLON/X-FRA/ALH AN26DECDELLAX/O ANTG15SEPDELBKK AN*A15SEPDELLON (Star Alliance) AN*O18DECBKKSYD (One World) AN*S12JULDELNCE (Sky Team) AA 23DECJFKDEL/AAI AN/17DECBOMNBO/AKQ

DUAL CITY PAIR AVAILABILITYWITH RETURN ON SAME DAY WITH RETURN DATE SPECIFIED WITH ONWARD DATE , SECTOR AND AIRLINE SPECIFIED SCROLLING IN DUAL CITY PAIR AVAILABILITY MOVE UP/DOWN/NEXT/YESTERDAY IN FIRST CITY PAIR MOVE UP/DOWN/NEXT/YESTERDAY IN SECOND CITY PAIR

HE ANAN12DECFRALON/ABA* AN12DECFRALON/ABA*16DEC AN12DECFRALON/ABA*25DECLONNYC/AAA MUF/ MDF/ MNF/ MYF MUS/ MDS/ MNS/ MYS

DIRECT ACCESSTO SEE WHAT ALL DIRECT ACCESS FUNCTIONALITIES ARE SUPPORTED BY AN AIRLINE DIRECT ACCESS AVAILABILITY FOR AIRLINE SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY SCROLLING IN DIRECT ACCESS AVAILABILITY DIRECT ACCESS PNR RETRIEVAL BY RECORD LOCATOR DIRECT ACCESS FARE DISPLAY FOR AIRLINE (EX KLM)

HE DIR XX (where XX = Airline Code)HE DIR KL (FOR KLM AIRLINES) 1GAAD23DECSINJKT 1GA MN (MOVE NEXT) 1GA MY(MOVE YESTERDAY) 1GA MD(MOVE DOWN) 1GA MU(MOVE UP) 1AIRT H55PW (Where AI is the carrier supporting direct access PNR Display) 1KLFQD AMS ATL

TIME TABLE ENTRIESNEUTRAL TIME TABLE NEUTRAL TIME TABLE FOR AN AIRLINE (this displays the timetable for non-participating carriers as well) NEUTRAL TIME TABLE WITH DATE AND AIRLINE

HE TNTNDELSIN TN DEL PBH/A KB TN10DECDELSIN/ASQ

GPROT05/OCT07/VER6

8WORK SMARTER AND FASTER WITH NON - HOMOGENOUS PNR CREATION

SCHEDULE ENTRIESNEUTRAL SCHEDULE NEUTRAL SCHEDULE WITH DATE AND AIRLINE (this displays the schedule for non-participating carriers as well, however without the posting levels) DUAL CITY PAIR SCHEDULES ROUND TRIP SCHEDULE DISPLAY

HE SNSNDELLON SN15DECCCUPBH/AKB SN23SEPMADLIS*BCNCDG SN23SEPCDGLHR*25SEP

AVAILABILITY CHANGE ENTRIES

HE AC / HE ACR (For schedule change replace AC in the entries below with SC)AC 15DEC AC 5 AC -3 AC/ABA AC/AYY AC FQ AC SN AC BOM AC // KUL ACR20DEC ACR20DEC/ABA ACLx(where X=line no of availability display)

AVA