Amadeus Airport ITConference 2018

April 3-5Venetian Resort & Casino

Las Vegas, NevadaEvent Agenda

Tuesday, April 3(Optional functional training day for North American users)

9:15AM – 12:00AM T1: Using the new and improved file loader in Amadeus PROPworksSome exciting new features were added to File Loader over the last year. Come and learn how to benefit from these improvements and make your day-to-day data entry less cumbersome. Recommended for: Functional usersInstructor: Liz Davidson, Manager - Business Systems Support, Amadeus

9:15AM – 4:45PMT2: Install, patch, and maintain Amadeus PROPworksThe Amadeus PROPworks platform is ever evolving. Installing, patching, maintaining and troubleshooting Amadeus PROPworks keeps getting easier as technologies improve. Come learn how to implement and support the latest Amadeus PROPworks technology stack so you can be in a better position to support your internal users.Recommended for: Technical usersInstructor: Brendan Woods, Implementation Consultant, Amadeus

1:15PM – 4:45 PMT5: Aviation statistics trainingAviation Statistics has been a key component of Amadeus PROPworks from early on. If you are new to Amadeus PROPworks, come and learn how Aviation Statistics can help your organization create a single source of truth for reporting and billing on operational measurements. If you are a veteran user of Aviation Statistics, come refresh your knowledge and learn about the new features that make using Aviation Statistics better.Recommended for: Finance usersInstructor: Liz Davidson, Manager - Business Systems Support, Amadeus

9:15AM – 12:00AMT3: Functional introduction to Amadeus AODB/Amadeus RMS and new system featuresThis course will consist of a high-level overview of the Amadeus Airport Operational Database and Amadeus Resource Management. Students will gain hands on knowledge in the following areas: operational flight schedules; seasonal flight schedules; user configuration and permissions; reference data setup and configuration; overview of Amadeus RMS functionality; system auditing; real-time RMS management; RMS planning; rule configuration via the rule engine.Recommended for: Functional usersInstructor: Carmen Nash, Director, Solution Design, Amadeus

2:30PM – 4:45PMT7: Data archival and retrieval, and Crystal reportingOperational system training on the Amadeus AODB/Amadeus RMS DAR and Crystal reporting capabilities.Recommended for: Functional usersInstructor: Carmen Nash, Director, Solution Design, Amadeus

9:15AM – 10:15AMT4: Amadeus ACUS maintenance and supportThis session will briefly introduce Amadeus ACUS and its key principles. We will then look into a typical Amadeus ACUS support setup and discuss how the cloud-based hosting of Amadeus ACUS will simplify on-site support processes.Recommended for: Airport IT usersInstructor: Ahmed Salem, Implementation Manager, Amadeus

10:30AM – 12:00PMT6: CUSS operational maintenanceLearn how to deploy, update and troubleshoot applications on the IER kiosk.Recommended for: Airport IT/Ops usersInstructor: TBD

1:15PM – 2:15PMT8: Amadeus LDCS administrator and user trainingThis course will consist of a high-level overview and administrator/user training of the Amadeus Airline Choice Local Departure Control System (LDCS).Recommended for: Airport IT/Ops usersInstructor: Alex Kiss and John Kiss, Airline Choice

2:30PM – 4:45PMT9: Amadeus EASE maintenance and supportThis session will cover Amadeus EASE maintenance tasks: peripheral cleaning, airline image maintenance (local and remote), and server process monitoring. We will also conduct a deep dive into trouble shooting common issues.Recommended for: Airport IT usersInstructor: Don Casey, Senior Manager, Product Delivery, Amadeus

Operational Systems Passenger Processing Systems Business Systems

8:00AM - 9:00AMBreakfast and Registration Opens

7:00PM - 9:00PMWelcome Reception & EntertainmentBreak Schedule

Breakfast: 8:00AM - 9:00AMFirst Break: 10:15AM - 10:30AMLunch: 12:00PM - 1:00PMSecond Break: 2:15PM - 2:30PMThird Break: 3:30PM - 3:45PM

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8:00AM - 9:00AMBreakfast and Registration Opens

9:00AM – 9:15AMAgenda introduction and preliminary conference announcementsBrad McAllister, Marketing Manager, Amadeus Airport IT Americas

9:15AM – 10:00AMWelcome address and opening remarksAmadeus ‘State of the industry’ update and audience Q&A.

John Jarrell, Head of Airport IT, AmadeusBetros Wakim, President, Amadeus Airport IT Americas

10:15AM – 11:15PMPanel session – Strengthening the airport value proposition: using technology to build value for airports and airlinesThis session will offer a panel discussion on a whitepaper recently published by Frost & Sullivan and commissioned by Amadeus, which explores the airport and airline relationship, and how technology can play a larger role in that dynamic. The primary objective of the study is to show airports the quantified benefits that modern IT brings to its airline customers as part of its value proposition. By incorporating IT into its value proposition, airports are in a better position to serve their airline partners as well as the ultimate shared customer, the passenger.

Alexander Michael, Director of Consulting, Frost & SullivanJohn Jarrell, Head of Airport IT, AmadeusAirport speakers TBDAirline speakers TBD

11:15AM – 12:00PMGeneral session – New experience in travel technologies (NEXTT)A joint presentation by IATA and ACI-NA/World on the NEXXT initiative. NEXTT aims to develop a common vision to enhance the on-ground transport experience, guide industry investments and help governments improve the regulatory framework. Key industry areas include: off-airport activities; advanced passenger processing technology; and interactive decision-making.

Nick Careen, International Air Transport AssociationACI World speaker TBD

Wednesday, April 4Opening Sessions for All Delegates

Break ScheduleBreakfast: 8:00AM - 9:00AMFirst Break: 10:00AM - 10:15AMLunch: 12:00PM - 1:00PMSecond Break: 2:15PM - 2:30PM

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1:15PM – 2:15PMO1: Amadeus AODB/Amadeus RMS new features An overview of the new features and functionality for Americas’ users of Amadeus AODB/Amadeus RMS operational systems.Recommended for: Americas delegatesCarmen Nash, Director, Solution Design, Amadeus

2:30PM – 3:30PMO2: Innovation for ground handlersPresentation of different initiatives seen in the ground handling market and other additional ideas for ground handlers to create new business models and generate additional revenues.Recommended for: Ground handler delegatesSpeakers TBD

3:30PM – 4:30PMO3: Case study – Optimizing ground handling operations Description coming soon.Recommended for: Ground handler delegatesSpeakers TBD

1:15PM – 2:15PMP1: Amadeus Airport Common Use Service (ACUS)Join us for an engaging presentation on the Amadeus Airport Common Use Service (ACUS), which leverages cloud technology to deliver application virtualisation. Amadeus ACUS brings greater business agility, operational resilience, scalability and flexibility to make passenger processing more efficient than ever before. Recommended for: All delegatesStephan Hirmer, Head of Product Management PPS, Amadeus,

P2: Case Study - The great LAX T5 terminal swapIn May of 2017, Delta Air Lines and Los Angeles International Airport worked with a number of industry vendors, including Amadeus, as well as a number of additional airlines to execute a challenging multi-terminal gate and ticket counter relocation effort. The terminal shuffle involved 21 airlines, and required Delta to operate out of all four terminals for several days. Join us for an interesting presentation and discussion on this project.Recommended for: All delegatesBetros Wakim, President, Amadeus Airport IT AmericasAirport speakers TBDAirline speakers TBD

3:30PM – 4:30PM P3: Case study – Airport disaster recoveryLessons learned from airports on recovering operational and passenger processing capabilities after extreme weather events.Recommended for: All delegatesBetros Wakim, President, Amadeus Airport IT AmericasAirport Speakers TBD

1:15PM – 2:15PMB1: Streamlining business processes @ DEN using Amadeus PROPworksCome find out how Denver International Airport is using Amadeus PROPworks to redefine and improve their business processes. Recommended for: All delegatesModerator: Liz Davidson, Manager - Business Systems Support, AmadeusTea Schook, Revenue Systems Manager, Denver International AirportZoe Reyes, Managing Director – Financial Services, AvAirPros

2:30PM – 3:30PMB2: Amadeus PROPworks new features / Amadeus PROPworks user group meeting This year’s Amadeus PROPworks User Group meeting will merge with the Amadeus PROPworks New Features session in order to introduce to everyone the most significant improvements to Amadeus PROPworks over the last year. This session will be broadcasted over WebEx.Recommended for: Americas delegatesDanny Negron, Senior Product Manager - Business Systems, AmadeusLiz Davidson, Manager - Business Systems Support, AmadeusJim Bagli, Manager, Solution Design, AmadeusBrendan Woods, Implementation Consultant, AmadeusLisandra Rodriguez, Associate Product Manager, Amadeus, Amadeus

B3a: HTTPS for Amadeus PROPworks Configure secure communication between your client machines and the Amadeus PROPworks application server.Recommended for: Americas delegatesJim Bagli, Manager, Solution Design, Amadeus

3:00PM – 3:30PMB3b: LDAP authentication in Amadeus PROPworks Enable Amadeus PROPworks user access through LDAP authentication.Recommended for: Americas delegatesJim Bagli, Manager, Solution Design, Amadeus

3:30PM – 4:30PMB4: Introduction to Amadeus PROPworks dashboards Dashboards are all the rave in today’s systems, and Amadeus PROPworks is not exempt from this. Learn how Amadeus is working to jazz up Amadeus PROPworks by embedding Dashboard into the User Experience.Recommended for: Americas delegatesDanny Negron, Senior Product Manager – Business Systems, Amadeus

Wednesday, April 4Breakout Sessions

Operational Systems Passenger Processing Systems Business Systems

7:00PM - 9:00PMCasino Night Reception

Break ScheduleBreakfast: 8:00AM - 9:00AMFirst Break: 10:30AM - 10:45AMLunch: 12:00PM - 1:00PMSecond Break: 2:15PM - 2:30PM

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Thursday, April 5Breakout Sessions

9:15AM – 10:30AMO4: Ops systems/airport information display roadmap for Americas’ usersThis session will focus on operational systems used in the Americas, and a look ahead at future features and functionality.Recommended for: Americas delegatesAlex Fajet, Senior Product Manager, Amadeus

10:45AM – 12:00PMO5: Future of Amadeus airport operational solutionsJoin us for a presentation on the vision for the Amadeus operational suite of technology.Recommended for: All delegatesHolger Mattig, Head of Product Management, Amadeus

1:15PM – 2:15PMO6: Airport collaborative decision making (A-CDM)A presentation from an European airport on the benefits of A-CDM, an effort to improve the overall efficiency of airport operations by optimising the use of resources and improving the predictability of events.Recommended for: All delegatesAirport speaker TBD

2:30PM – 3:30PMO7: Airports roundtableAn open discussion for topics related to airline issues.Recommended for: All delegatesModerator: Chris Keller Moderator: Mark Sapp

9:15AM – 10:30AM P4: Baggage reconciliation and baggage messagingAmadeus Baggage Reconciliation System is a tool to help airports, airlines and ground handlers reconcile prior to departure. The product features functionality that not only supports improved general day-to-day operations, but it also helps airlines be industry complaint to the published resolutions, including Res753.Recommended for: All delegatesPatricia Maya, Product Manager Baggage, Amadeus

10:45AM – 12:00PM P5: CUSS updateThis session will provide information on industry challenges related to CUSS kiosk hardware, CUSS software platform, and maintaining CUSS compliance in accordance with DOT regulations.Recommended for: All delegatesPresenter TBD

1:15PM – 2:15PMP6: Future of Amadeus passenger processing solutionsJoin us as we present the vision for the Amadeus passenger processing suite of technology.Recommended for: All delegatesHolger Mattig, Head of Product Management, Amadeus

2:30PM – 3:30PMP7: Airlines roundtableThis session will be an open forum for discussion with airport conference attendees.Recommended for: All delegatesModerator: Fred Atarian , Senior Director, Airline SolutionsModerator: Sharon Abate, Director – Support, Amadeus

9:15AM – 10:30AMB5: New audit trail functionality and use casesThe Audit Trail functionality has been completely overhauled. Come learn how the new audit trail functionality works and how to get the most of of this new feature. Recommended for: Americas delegatesBrendan Woods, Implementation Consultant, Amadeus

10:45AM – 12:00PMB7: Amadeus PROPworks lightning talks Get tips and gain new knowledge on a variety of specific topics within Amadeus PROPworks.Recommended for: Americas delegatesJim Bagli, Manager, Solution Design, Amadeus

1:15PM – 2:15PMB9: Amadeus PROPworks Portal new features A presentation on the latest feature enhancements to the Amadeus PROPworks Portal solution.Recommended for: Americas delegatesLisandra Rodriguez, Associate Product Manager, Amadeus

9:15AM - 10:30AMB6: Amadeus PROPworks for general aviation Airport operators around the world tend to manage both commercial and general aviation operations. While many airport operators rely on third parties for general aviation, many others handle these operations themselves. Learn how Amadeus is planning to simplify the management of general aviation airports through integrated solutions within the Amadeus platform.Recommended for: All delegatesDanny Negron, Senior Product Manager – Business Systems, Amadeus

10:45AM – 12:00PM B8a: Focus session – enhancements to workflowHighly anticipated improvements have been incorporated into workflow. From new areas to query to new task functions and delegation of tasks, find out how to benefit from improvements and new features to Amadeus PROPworks Workflow.Recommended for: Americas delegatesLisandra Rodriguez, Associate Product Manager, Amadeus

B8b: Migrating ticklers to workflows The evolution of Amadeus PROPworks Ticklers is now at hand. Workflows in Amadeus PROPworks provide a more robust and comprehensive solution for alerting and notifying users of important dates. Come and learn how to migrate your existing ticklers into actionable workflows and tasks. Recommended for: Americas delegatesLisandra Rodriguez, Associate Product Manager, Amadeus

1:15PM – 2:15PM B10: Introduction to Amadeus PROPworks Manager Managing the Amadeus PROPworks server has never been easier, thanks to the PW Manager. Come and learn how this new tool included with Amadeus PROPworks 8.4 and above makes it easier than ever to patch, troubleshoot and manage the Amadeus PROPworks application server.Recommended for: Americas delegatesJim Bagli, Manager, Solution Design, Amadeus

Operational Systems Passenger Processing Systems Business Systems I Business Systems II

7:00PM - 9:00PMClosing Night DinnerBreak Schedule

Breakfast: 8:00AM - 9:00AMFirst Break: 10:30AM - 10:45AMLunch: 12:00PM - 1:00PMSecond Break: 2:15PM - 2:30PM

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