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Senior Technical Support
Jurgen Gauci
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Altaro Software
Founded in 2009; offices in United States, United Kingdom, Germany, North Macedonia
and Malta
Targeted towards companies with <1,000 employees
40,000+ customers across 121 countries
9,000+ Partners worldwide of which 1,200 are MSPs
170+ independent 5-star product reviews
Strong growth over the past years
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Vision
Become the No.1 Virtual Backup & Replication solution built for MSPs and IT departments
Solutions
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4 core values we believe in:
Easy to use; take your first backup in 15 minutes
Outstanding 24/7 Support; calls answered in less than 30 seconds
Exceptional educational resources; 200+ free Hyper-V &
VMware tutorials, ebooks & webinars
An Empowered Channel; 9,000+ WW partners to help you succeed
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Altaro VM Backup Cloud Management Console (CMC)
Multi-tenancy
Designed to manage & monitor
multiple hosts, customers on
perpetual or MSP license (if you’re
an IT Reseller) or sites
Backup Templates
Setup schedules, retention policies,
advanced settings and assign them
to a large number of VMs across
different Hosts
Manage your Backups/Restores
Start backups and restore VMs from
the online portal
Real-time Status Updates & Alerts
View live operation activity & backup
results as they occur, and set instant
email alerts for successful operations,
warnings, failed operations and more.
Access portal from anywhere
There is no need for a VPN or to be
on-site. You don't need additional
software, simply use a web browser.
Billing & Reporting
Daily email reports summarising
Backup / OC / Verification operation
status / issues + easy subscription
billing (for MSPs) on a monthly basis
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Altaro VM Backup 8
Hassle-free backup and replication of both Hyper-V and VMware VMs,
built for MSPs and IT departments
Designed to be easy to use and deploy
• 15 minutes to install, minimal ongoing maintenance
Everything you need in a backup solution:
• Advanced functionality – Deduplication, Offsite replication, File & Exchange item-level restore, etc.
• Scales – Central management capabilities for larger environments
• Fully supports Hyper-V Clusters (CSV & SMB3) and VMware vCenter
• Optimized performance – FAST, small backups, easy on resources
Product overview
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Continuous Data Protection (CDP)
Manage backup times
You can switch from scheduled daily backups to continuous backups
Default max. frequency = 15 minutes per VM; can be increased to one backup
every 5 minutes
Reduce Recovery Point
Objectives (RPO) of critical
VMs down to a minimum
of 5 minutes
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WAN-Optimized Replication
Altaro also includes virtual machine replication to remote offsite DR location for ultimate
business continuity.
VMs can be booted on the DR site within seconds!
No restore time is required.
Replication frequency allows for 5min to 12 hrs RPO.
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The underlying technology
Augmented Inline Deduplication
The best Deduplication available on the market!
• Significantly lower storage requirements
• Much faster backups
• Less data transferred, thus loads of bandwidth saved
Augmented inline deduplication ensures that common data is only transferred to the backup
or offsite location ONCE, without the need for Post-Process Deduplication!
• Our Deduplication is NOT per job, so you do not need to group similar VMs in the same
backup job
• Our Deduplication also works across all versions (all time) currently on the backup drive
Variable Block size Deduplication for the best efficiency
Augmented Inline Deduplication is not taxing on server performance
The more VMs you back up – the better the storage efficiency
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Cloud Backup to Azure
Uses Azure Block Blob storage which is the most
cost effective Azure storage option
Supports Altaro's compression, encryption and
industry best deduplication; resulting in the lowest
Azure storage requirements
Restores from Azure to different
Altaro VM Backup installations
Does not require a VM running in Azure;
meaning further Azure savings
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Restoring your VMs
Full VM Restore
• Restore clone
• Restore different versions
• Restore to different host
• Boot from Backup Drive
Granular Restore
• File level restore - Instantly browse the contents of the VHD/VMDK files of the VM,
choose which files/folders you would like, and restore just these files/folders to a
specified location on disk
• Exchange item level restore - Instantly browse the contents of a Microsoft Exchange
(2007 or later) database inside the VM you have backed up, and restore individual items
from the Microsoft Exchange Database to a PST.
• Virtual Disk Restore- Instantly browse to a list of virtual drives assigned to the VM and restore
individual ones or multiple ones to different locations, or even individual files / folders within them.
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Restoring your VMs
Sandbox restore & verification
Run manual or automated integrity checks of your backup data
• Verify backup folders – Verify backup data checksums without requiring additional disk space or
attaching the VM to the hypervisor
• Full test restore – Fully restore a VM and attach to the hypervisor while in a sandbox environment
to ensure that it boots, without affecting the production environment
• Backup Health Monitor – Scans the backup drives in use accordingly to a given time window, to
find, point out and attempt to fix any possible backup inconsistencies
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Microsoft does not back up and recover Office 365
emails
Problems with accessing and searching email data
Microsoft cannot help with unexpected data loss or damage
• Users can accidentally or intentionally delete important emails
• Disruption of service might occur
Need to provide customers with mail backup services
Why do you need to back up MS Office 365?
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Altaro Office365 Backup for MSPs
Altaro Office 365 Backup for MSPs enables you to provide your customers with backup and recovery services
for Office 365 mailboxes by automatically backing them up to Altaro’s Microsoft Azure storage infrastructure.
(This is now also available for End Users directly)
Central multi-tenant management
No local storage infrastructure or software required
Easily search and restore mail items
Pay based on usage, per mailbox, per month
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Roadmap
Product Feature Release
Altaro VM Backup Version 8.5- Multiple Offsite Backup Locations
Q3 2019
Altaro VM Backup Physical Server Backup Q3 2019
Altaro Office 365 Backup Maintenance Release- Granular User Access rights
Q3 2019
Altaro VM Backup Backup of Azure VMs Q3 2019
Altaro Office 365 Backup SharePoint & OneDrive for Business Backups Q3 2019
Altaro VM Backup DRaaS Q1 2020 (TBC)
Altaro VM Backup Central Management of Physical Server Backup
Q1 2020 (TBC)
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Summing it all up…
Hassle-free backup of Hyper-V and VMware
Set up rock solid backup strategies in under 15 minutes
Unbeatable value
A highly capable VM backup solution without the budget drain
Lightning Fast Support Call Response
Fast, effective Support as part of the package; Calls answered in less than 30 seconds
