absolute digital

Rooted in solid “Made in Italy” expertise, AlmavivA has created an ICT global network

15 Companies and 62 offices worldwide

ITALYBELGIUM (EU)BRAZILCHINACOLOMBIAROMANIATUNISIATUNISIAUSA

GROUP OFFERING

Cloud computing - Managed operations - DevOps - Enterprise application development - ERP platforms & enterprise solutions - API economy - Cyber security - Threat mitigation - Identity & access management - Digital transformation - Software asset management - System integration

DIGITAL CHANGEICT services and technological solutions of excellence for the enhancementof Enterprise & Gov systems and business processes, turning into valuable opportunityany ongoing Digital Transformation event.

Enterprise 4.0 - Machine learning - IoT - Blockchain & DLT - Asset tracking certification - Food supply chain - Connected vehicles - Large-scale data processing & distributed computing - GIS & spatial thinking - Human-centered decision support systems - Smart data - Mesh applications - Smart City - Smart agriculture - Smart energy & facility management - Led lighting management

KNOWLEDGE OF EVERYTHINGEnterprise 4.0 - oriented systems, as well as dedicated to Gov and Smart-Communities,to maximize the value of the Internet of Things & People, by generating new knwoledgefrom information and data collected from devices, business processes and personal interactions,and analyzed and interpretated from a cultural, social and business point of view.

Multi-channel customer management - Sales management - Back-Office operations - Trade marketing - Logistics management - CRM technologies - Process automation - Advanced analytics

DIGITAL CUSTOMER MANAGEMENTConsultancy & advisory on integrated Business Process Outsourcing modelling, and a widerange of high added value services to support multi-contact-channel Customer Journeyand develop a successful Customer Experience strategy.

Speech & text analytics - Natural-language Front-End - Conversational platform - Knowledge management - Automation - Voice of the customer - Customer experience management - Cross-channel insight

PEOPLE-CENTERED TECHNOLOGYSolutions based on IRIDE®, proprietary technology using natural language-based interpretationto enable semi-supervised and assisted multi-channel interactions, extensiivecustomer experience understanding and governance, voice & text engagement automationand simplification, through natural language processing & speech recognition, and a unifiedmulti-channel, language-driven Front-End for Contact Center agents, to improve quality,standardize and manage assisted intestandardize and manage assisted interactions and business processes.

27%Transportation& Logistics

19%Government

12%Financial Services

37%TelCo, Media& Entertainment

5%Homeland Security & Defence, Energy & Utilities, Industries & Services

TelCo, Media & Entertainment

Transportation & Logistics

Government

Financial Services

Homeland Security & Defence

Energy & Utilities, Industries & Services

MERCATI

QUALITY

AlmavivA operates with an integrated system of international standard certificationsregarding people, processes, technologies:

EN UNI 15838 Contact Centers - service requirementsISO 9001 Quality Management SystemsISO 27001 (2013 edition) Information Security Management System (in compliance with ISO/IEC 27018 guidelines)ISO 20000 IT Services Management SystemsISO 20000 IT Services Management SystemsISO 22301 Business Continuity Management SystemsISO 14001 Environment Management SystemsISO 50001 Energy Management SystemsAQAP 2110/AQAP 160 NATO Quality Assurance for military use IT systemsSA - 8000 Social Accountability Social ResponsibilityManagement System

ITALY, BELGIUM (EU), BRAZIL, CHINA, COLOMBIA, ROMANIA, TUNISIA, USA

www.almaviva.it

AlmavivA – copyright 2017 printed in March 2019