allison mnookin, intuit presents at masstlc cloud summit 2013

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Allison Mnookin Drivers of Cloud Adoption The business users view Vice President & General Manager Intuit QuickBase

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Page 1: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Allison Mnookin

Drivers of Cloud Adoption The business users view

Vice President & General Manager Intuit QuickBase

Page 2: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Account Professionals Division

Page 3: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

45M users

$4B in

revenue

64% of revenue

from connected services

2011: A Connected Services Company

Page 4: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

What is QuickBase?

4

A cloud-based workspace that empowers employees to create their own business apps

Connecting people & data, automating routine tasks & workflows One platform solves jobs across the enterprise.

Project Management, IT helpdesk, CRM, Field service, Healthcare delivery, etc.

Easily customized to meet unique business needs. No code required.

Right for each team member… even over

time.

They’ve done it 3 million times using QuickBase.

4000 teams change their

QuickBase application

1x/month. 100s of templates

available

Page 5: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Speed of Change Outpaces IT Resources

Page 6: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Now what?

Page 7: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Fueling Solutions

Innovation Needs & Pain

Belief I can find a way

Page 8: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

=

Page 9: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Analysts Name a Growing Trend

“HEROs - Highly Empowered and Resourceful Operatives” Forrester

“Citizen Developer” Gartner

Page 10: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Forrester HERO Research In 2009- 33% Take Actions on Their Own

20% 13%

34% 34%

Rogue Employees HERO Employees

Disenfranchised Locked-Down

Do I feel

empowered?

Do I act resourcefully?

33%

Page 11: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Intuit Market Study 50% Take Actions on Their Own

Modeled after Forrester Research: Intuit QuickBase survey of 903 information workers in firms over 100 employees.

Rogue Employees HERO Employees

Disenfranchised Locked-Down

Do I feel

empowered?

Do I act resourcefully?

50%

17% 33%

32% 18%

Page 12: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

• 28% of all employees would consider moving jobs for a more technologically free work environment.

•  With Rogues, that percentage nearly doubles (50%).

72% No

28% Yes

Total

50% No

50% Yes

Rogue

Freedom to Develop Influences Job Satisfaction

Base: 454 US Information workers at companies greater than 100 employees who use unauthorized applications at work

vs.  

Would you consider switching jobs in order to have a more technologically free environment to work in?

Page 13: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Custom App Development: How Long Does DIY Take vs. IT?

0% 5% 10% 15% 20% 25% 30% 35% 40%

Less than 1 day

Less than 1 week

1-2 weeks

2-4 weeks

More than 1 month

More than 6 months

IT

DIY

DIY: 68% <

1wk

IT: 72% >

1mo

Base: 172 respondents who have customized an app and 307 respondents who had internal development team build an app

How long did it take you to customize the software application or web app? If you had an internal development team build an application, how long did it take to develop?

Page 14: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Heroism feels great!

Page 15: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

For the CIO… IT Wins too Affinity Health

15

We Build “Our corporate QuickBase account gives our user base a simple but powerful way to meet many of their needs for databases and basic workflow... This is why our employees have created over 7,000 applications. This is 7,000 times that employees were able to meet their own needs instead of requesting software and services from IT.”

- Will Wieder, CIO

Page 16: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Mobile for the Enterprise

Page 17: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Can I go Mobile?

17

53% of respondents said they would build their own mobile app to help manage day-to-day tasks if they could easily build it.

0% 2% 4% 6% 8%

10% 12% 14% 16%

What functionality would the mobile app be used for?

Page 18: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Why Not Do-it-yourself Today?

18

10%

10%

11%

11%

12%

12%

31%

31%

36%

40%

Difficulty publishing app

Nowhere to host app

Difficulty customizing for device sizes

Other

I can't find anyone to do it for me

Difficulty customizing for device OSs

Too costly

Too time consuming

IT approval

Don't know how to write code

What would stop you from developing a mobile app for work?

Page 19: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Or… mobile for the enterprise

Page 20: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Slide  inspired  by  Byron  Deeter  –  Bessemer  Venture  Partners  

But  the  Cloud  can  bring  Complexity  

Every  SaaS  company  provides  a  unique,  proprietary  way  to  access  its  data  

Page 21: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

I want my data

• And users tell us…

“I need to leverage data stored in my

other systems”

Page 22: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Should I take this order… or is their bill past due?

BYO- Integration emerges…

Page 23: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Top requested feature: More Triggers

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Page 24: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

What are triggers?

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What can you express with this simple statement?

Some event occurs Do something in any other SaaS service

Page 25: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

If This Then That

BYO- Integration emerges…

Others players emerge too…

32 pages!

Page 26: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Conclusion

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Competitive need to move fast is growing Cloud technologies enable employees to self-serve … acting faster Cloud ease is emerging into mobile and integration Employees will act with or without IT

Page 27: Allison Mnookin, Intuit presents at MassTLC Cloud Summit 2013

Go Create Some Heros!

Contact me at [email protected]