all access refresher 2014
TRANSCRIPT
What is All Access Rewards?
It’s our way of saying thank you to our customers and our communities
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Benefits
Aim to reward every kind of shopper!
eWallet Rewards
Points
Community Rewards
Digital Coupons
Power of 10
One Day Sale – Fantastic Friday
Online Account
Employee Only Benefits
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All Access Points
$1 = 1 All Access Point
When 500 points are accumulated in a calendar quarter, customers will receive a $5 All Access Reward
Provides small trip shoppers as well as large trip shoppers incentive to use card on every transaction
All Access points not totaling 500 will expire at the end of the quarter.
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eWallet Rewards
An All Access Reward balance on the eWallet brings customers back to our stores.
.30 cents of every dollar rewarded through the eWallet goes back to the company
Special savings and digital coupons can be loaded directly to the eWallet
All Access members can save up eWallet Rewards to spend on holidays, special occasions or when they need extra cash most!
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Community Rewards
Giving 1% back
Customers can designate one (1) local charity to receive a 1% donation of their qualifying purchases
Encourages community minded customers to use their All Access Card
Empowers organizations to get supporters to sign-up
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Store and manufacturer coupons available
Coupons loaded to card via customer’s online account
Redemption happens automatically in the lane
Cashier enforced no paper/digital coupon doubling
Digital Coupons
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Power of Ten
Customer’s rewarded for repeat purchase of selected items
Buy 10 times get the 11th free
All Access Rewards card keep track for you
Item selection
Vendor driven
Can change up to 4 times/year Quarterly cycles
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Special Events
Fantastic Fridays
“Home” Store Specific Sales
Sweepstakes
Communication
Email or Text Message
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Online Account Dashboard
Add digital coupons
Check points & eWallet balance
Review past shopping transactions
Add dependants
Manage personal information
Manage contact preferences
See Community Rewards contributions
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Employee Only Benefits
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Payday Perks
10% back on produce and private brands
Safety Awards
Gift card offers
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Customer Sign-up & Registration
Quick enroll
Guest Services
Online
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Quick Enroll - In Lane Activation Enroll a member at the POS with only a phone number In Lane Activation must be done as a separate transaction
Once the menu refreshes click on the QUICK ENROLL tab.
Once the menu refreshes click on the QUICK ENROLL tab.
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On the main menu, click MORE until you get to the ACCELITEC tab.
Quick Enroll - In Lane ActivationEnter the customers phone number including area code and press enter.
You will be prompted to Scan Tag. At this time you will scan the barcode on the back of the card.
You will see a dialog box appear with a “Enrollment Successful”. Press enter and you will be at the start of the next transaction.
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Quick Enroll - In Lane Activation
Majority of sign-ups
Customers must finalize sign-up
Online: Shopsmartfoods.com
Gorays.com
Myckm.com
In store: registration card to service counter
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Guest Services Enrollment
Set up a new customer
Complete quick enroll process
Replace a lost card
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Online Registration
New All Access member can fully complete registration online
Gorays.com
Shopsmartfoods.com
Myckm.com
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In-Lane Experience –Scanning a Card
The customer’s card can be scanned at any time during the order
Select the ALL ACCESS key on the main menu.
A dialog box will appear directing you to scan member card.
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In-Lane Experience –Scanning a Card
The customer name and wallet balance will appear in a box that automatically fades away allowing you to start scanning items in the order.
At the end of the order you will hit total and the digital wallettab will be available to select for the use of any available in-store credit. This is also when any coupons or special discounts come off the order.
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In-Lane Experience – Phone No.You can use the phone number that is tied to the member’s account to identify the customer in the lane if they do not have their ALL ACCESS card present. Once you select the ALL ACCESS tab on the main screen you will press the “7” key and enter.
Once the menu refreshes click on the QUICK ENROLL tab.
An “Enter Phone #” box will appear and you will ask the customer for the phone number tied to their account. Enter the phone number including area code into the box and press enter.
A dialog box will appear directing you to scan member card.
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In-Lane Experience – Phone No.Ask the customer their name if you do not know and select that customer to tie to the order.
Once selected a dialog box will appear asking you if the customer you selected is the correct customer. Simply follow the instructions.
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In-Lane Experience - Benefit Reminders
Once the menu refreshes click on the QUICK ENROLL tab.A dialog box will appear directing you to scan member card.
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What if there’s a problem?
Problem: I get the AI Offline Message A: It’s okay to complete the transaction. The data is
being collected and will be transferred when the system goes back online. Make sure to contact tech support though.
Problem: The register is running too slow to reasonable complete a timely transaction.
A: Contact our tech support
Problem: Our server crashed! A: Contact our tech support right away
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What if there’s a problem?
Problem: Customer’s card didn’t get scanned.
A: Make sure to get their phone number and receipt. Relay the information to your Manager, Assistant Manager or All Access Promoter. That staff member will ensure the customer gets credit for that transaction via Customer Manager
Problem: A discount or promotion didn’t apply correctly.
A: Contact Sara Towne at [email protected] 541-412-0005
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Everything else
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FAQ
Q: Do I have to be an All Access Member? A: No. All of our customers receive the same sale price
in our stores. You do not need to be a member to get the sale price. However, if you choose to be a member, you will receive benefits like no other grocery store will provide.
Q: What if I lose my All Access Card? A: No worries. You can have your local store assign a
new card to your existing account. In the meantime continue to use your phone number tied to your account to earn rewards.
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FAQ
Q: How will guests without computers register?
A: Registration can occur at Guest Services or via the Call Center (541) 412-0005 if you do not have access to the internet either at home, work or a public building (library, coffee shop, etc.)
Q: Can family members have their own All Access Card?
A: Yes. In fact adding dependents is something we can easily do for any account. We can either assign dependents their own card of they can use the phone number associated with the account.
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FAQ
Q: Can I "cash out" my All Access Rewards eWallet balance?
A: Your All Access Rewards eWallet balance has no "cash" value, so it cannot be "cashed-out". You can use your All Access Rewards eWallet balance on any purchase in any C&K Market location. Use it when you want, on the products you want in store. The exceptions from purchase using your wallet balance are Lottery products, Money Orders, Western Union, UPS and other items prohibited by law.
Q: Can I use a portion of my All Access Wallet credit?
A: Yes, you can use a portion of your wallet or the whole thing – you decide when and how.
Q: Returns – will in-store returns continue to be handled at Guest Services?
A: In-store will not change. Items can still be taken to the Guest Service counter for individual attention.
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Customer Manager
Web Based
Enroll a New Member
Complete In-Lane Activation Enrollment
Adding Dependents
Customer Service Requests
Manage Employee Accounts
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