Public Service Improvement Conference24 November 2011

Christine HoySelf Management Programme, Scottish Government

15 min per month = 3 hours per year

Copyright 2004 FreePhotosBank.com

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ALISSimproving self-management of long term conditions

Context:• every CHP to have self management

framework (BHBC)• identify and map local support• Community engagement

what’s the problem?

• useful support is local, hard to capture, often informal with no web presence

• huge amount of information – disconnected, duplicated

• hard to find – no matter how useful

• hard to collate and publish

• no chance to contribute, can’t share information

• improve processes – link data, not another website

• empower - designed by people who are using it

• enable people to create content together

• distribute control, local not centrally managed

• sustainable

• create a platform for innovation

• transparent processes (reuse materials, open source software) – we can all join in

ALISS Vision designing the engine

How did we do it?

• Be creative, use techniques developed by public service designers to generate ideas from us all

• Get out the silos - collaborate with people living with ltc, service designers (from art colleges), digital / social media experts, education and many sectors

• Mystery shopper – in community

• Adult literacy classes, poor literacy = poor health

• General Practice teams – linking with communities

• Social innovation workshops/hack days

“I can read it but I don’t understand it”

Generating ideas with service design students

• conversations conversations conversations!

• we all need to lend a hand

• be radical, bold, innovative

Social processes + Technology = asset-mapping

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ALISS statustwo development phases, implementation now starting

• ALISS Engine working – it’s an Asset CatalogueALISS Engine working – it’s an Asset Catalogue• Asset mapping started, assets in the EngineAsset mapping started, assets in the Engine• Links Project (primary care) developmentLinks Project (primary care) development• implementation being hosted by LTCASimplementation being hosted by LTCAS

engineclub.org

github.com/snowcloud/engineclub

twitter@alissprojectinfo@aliss.orgChristine.hoy@scotland/gsi.gov.uk