aligning content and technology to your needs learning: re-imagined
Post on 22-Dec-2015
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(Behind the Orange Doors)(Behind the Orange Doors)
Public Storage
• Founded in 1972 as a REIT
• Over 2,100 locations in 38 states and 7 European Countries
• $2 billion revenue; S&P 500; Forbes 2000
Skillsoft Experience
• Dunkin Brands
– Director of Global Training
• Over 50 custom courses
• Public Storage
– VP of Learning & Development
• 22 skillsoft catalog courses
• 27 custom courses
Public Storage Field Organization
• 2 Zones
• 6 Divisions
• 33 Regions
• 205 Districts
How We Developed This Program
We engaged a subject matter expert team of top talent ranging from a newly hired DM to a 12+ year veteran RM.
How We Defined Our Competencies
The L&D team, along with our Subject Matter Experts, identified and categorized DM Competencies for training, based on metrics and behaviors that drive business results:
SSales
CCollections
OOccupancy
PPeople
EExpense Control
1. Supervisor and Manager Sexual Harassment Awareness (Compliance) – 2.5 hrs.
2. Drug and Alcohol Awareness (Compliance) – 2.0 hrs.
3. Basic Business Skills to Get You on the Fast Track – 2.5 hrs.
4. Interviewing Skills – Behavioral Interviewing – 2.0 hrs.
5. Business Coaching – 2.5 hrs.
6. Managing Upward Relationships – 3.0 hrs.
7. Competitive Factors in Strategic Marketing – 2.5 hrs.
8. The Fundamentals of Business Execution – 2.0 hrs.
List of Online Courses for District Managers
How We Developed the Program
• Posed the following questions:
1. What are the main functions of an Regional Manager?
2. How does a Regional Manager spend their time?
3. What competencies/skills should a Regional Manager have to be successful?
What are the Main Functions of a Regional Manager?
• People Development
• Field Execution
• Financial Business Results
• Operational Efficiency
Core Business Fundamentals and Competencies
PEOPLE MANAGEMENT
BUSINESS EXECUTION SALES
•Leadership
•Effective Communicator
•Training and Coaching
•Change Agent / Leader
•Relationship and Team Building
• Strategic Thinker
• Visionary
• Gather, understand and translate financial information to business results
• Analytical and Financial Acumen
•Create Customer Loyalty
•Customer Focus
People Management Coursework
• Managing High Performers – Creating a Retention Strategy
• Managing Managers
• Managing for High Performance
• Managing the Change Process
• Foundations of Leadership
Business Execution Coursework
• Balanced Scorecard – Corporate Strategy
• Fundamentals of Critical Thinking Within Organizations
• The Culture and foundations of Business Execution
• Thinking Strategically
Sales Coursework
• Sustaining Competitive Advantage
• Excellence in Service – Creating an Exceptional Service Environment
Regional Manager Courses
Experience with Skillsoft
• Easy to use
• Comprehensive library of Courses
• Solution - Based
SkillPort™ Learning Management System Proving Value for Over 2,000 Customers
• A reliable, scalable SaaS LMS that’s capable of delivering learning to large, global audiences
– SaaS approach maximizes flexibility and minimizes burden on internal IT resources
– Supports a variety of learning assets: self-study courses, virtual classes, books, simulations, videos and mentoring for formal or informal learning
– Learners can quickly pinpoint relevant content using Search & Learn™ or the catalog
– Localized interfaces available in 10 languages
– Native support for offlineplay of courses and resultssynchronization for SkillSoft courses
– Add-On Modules include ILT and Advanced Reporting
SkillPort 7.0
SkillPort MyPlan
Single Path Learning Program
• Examples of Programs with Different Completion Types– Forced order– Any order – Elective
• Forced order– All previous courses are
implied pre-reqs
• Any order– No pre-reqs, courses can
be completed in any order
• Elective Set– Complete set number of
courses
Forced Order
Course 1
Course 2
Course 3
Course 4
Course 5
Any Order
Course 1
Course 4
Course 5
Course 3
Course 2
Elective
Course 1
Course 4
Course 3
Course 2
Course 5
Multiple Path Learning Program
• Set different completion types for groups of Learning Events
– Forms learning paths
“Learning Program within a Learning Program”
Forced Order
Course 1
Course 2
Course A
Course B
Elective Set
Course C
Course D
Optional Set
Book A
Job Aid
Any Order Any Order
Complete all courses in order
Choose a path and complete all courses in
path
Optional - complete any Learning Events
– Targeted content and Learning Roadmaps
– Featured Topics and links to external resources
– Business Impact, Challenge Series, Learning Sparks, Practice Labs, Projects, and Simulations
– Access to Books24x7, Mentoring services and more
– Customize your KnowledgeCenter to match your business needs using KnowledgeCenter Editor
Technology, tools, and content assets combined to create customized learning portals for targeted groups of learners.
KnowledgeCenters
The Books24x7 On Demand Platform
www.skillsoft.com
An intuitive Web-based interfacePatented search technologies
Bookmarks and notes
Customizable RSS feeds/email alerts
Personal folders
Corporate Folders and Corporate Topic Trees to connect resources to corporate initiatives
Easy access/implementation optionsBooks24x7 On the Go™ mobile access
Seamless access from a portal or learning management system
Portal integration utilizing Web services technology
Blended Solutions
• SkillBlends and BLTs• Solution Services
Customer’s Learning Strategy
Comprehensive Services & Options
SkillSoft Advises
Core Services: Learning Consultants Application Engineers
Customer Support Desk
SkillSoft Executes
Fee-For-Service: Enterprise Program Management
Blended Learning Services Shared Services Administration
Product Support Services
Learning Consultants Core Service Offerings
• Program Design– Help establish program objectives and implementation strategies aligned with
organizational business goals
• Curriculum Design– Advise on learning program design and development
• Technical Planning– Coordinate resources for deployment and integration
• Marketing and Communications– Recommend use of Client Community resources
to reach identified target audiences
• Administrative Processes– Provide access to administrator training to leverage
robust platform capabilities
• Reporting– Recommend reporting and review plan design to identify trends and track
behaviors
• Performance Measurement– Facilitate regular Program Reviews of defined business metrics using data analysis
to measure success
Solution Services: Expanded Capabilities
Practical
Product Support Services• Priority Help Desk Support• Customized Product Training• Dialogue Design Consulting• Virtual Classroom Presenter Skills• SARM and ILT Configuration/Admin
StrategicEnterprise Program Management
• Business Unit Alignment• Business Process and Operations• LMS and OLSA Project Management• Marketing and Communications• Reporting and Trend Analysis
TacticalShared Services Administration
• Standard SkillPort Admin Functions• Batch File Design and Processing• Custom Report Design/Production• Content Mapping to Competencies• Customized Marketing Templates
TargetedBlended Learning Services
• Program Design and Asset Selection• ILT Vendor Management• Logistics/Participant Management• Communications and Coaching• Progress Tracking and Reporting• Custom Job Impact Surveys
Summary
A Little Planning
+ The Right Delivery Options
= The Perfect Training Solution
+ The Right Content
Open Forum
• Your Solutions• Your Questions
• Thank you!