alfresco day warsaw 2016: advancing the flow of digital business
TRANSCRIPT
Advancing the Flow of Digital BusinessJohn PomeroyVP EMEA, Alfresco
The Move to Digital Business is OnAre You Ready?
Digital flow (noun): a state of maximum productivity in which people, processes, and information are connected quickly, seamlessly, intuitively, and effortlessly.
High Cost of Slow or Broken Digital Flow
€600M in administrative expense annually
Inefficiencies in coordination of benefits
Healthcare
€5M - 8M in loss per year at global bank
Inefficiencies inclient-onboarding
Financial Services
€300Min lost productivity at F100 company
Inefficiencies insales enablement
Manufacturing
€700M21M hours
to respond toFOIA requests
Inefficiencies inFOIA compliance
Government
“I need to find my stuff.”
Intelligently Activated Based on:
• WHO I AM
• WHERE AM I IN THE PROCESS
• WHAT I’M WORKING ON
• WHO I’M WORKING WITH
• WHAT I’M TRYING TO ACCOMPLISH
“I want my stuff to find me.”
ENHANCEBRAND
RELEVANCE
GLOBAL MANUFACTURINGCOLLABORATION
IMPROVE PATIENT
CARE
REINVENT CUSTOMER JOURNEY
Nike
Value Driver
BRAND
Digital Flow
PUBLISHING MARKETING ASSETS
Impact
RESPOND IMMEDIATELY TO “SPORT MOMENTS”• Publish in 2-3 hours, down from 2-3 days• Digital asset management destination for 1 in 5 employees• Accelerate time-to-market for web and social media channels• Facilitate collaboration worldwide with internal and external stakeholders
“The path to our revenue goals will be paved with digital efficiency.”
Michelin France
Value Driver
SECURE COLLABORATION
Digital Flow
MANUFACTURING PROCESS
Impact
IMPROVED QUALITY• Improved collaboration around tire manufacturing documents• Improved compliance with retention policies• Encryption ensures security of company IP• One source of truth for 120,000 users and 15,000 groups
“Alfresco is simple to choose and simple to use. It’s the platform that powers SalesConnect for Cisco, and brings together customer insights, recommended sales content and training, and powerful collaboration capabilities.”
Liverpool Women’s NHS Foundation Trust
Value Driver
MODERNIZE CARE DELIVERY
Digital Flow
CLINICAL COLLABORATION
Impact
IMPROVED PATIENT CARE• Faster collection and routing of patient information during phone
triage • Elimination of manual processes and associated costs
through automatic routing of e-forms• Richer, more complete electronic patient records, supporting the
journey to a paperless future
Bank of New York Mellon
Value DriverEMPOWERING CLIENTS
Digital Flow
TRANSPARENT CLIENT JOURNEY
Impact
QUICKLY DIGITIZE CLIENT ONBOARDING• Deliver 200% faster time-to-market for new processes• Improve visibility and consistency of customer transactions• Reduce manual intervention• Increase Customer Satisfaction Index
“We love Alfresco because we can automate processes much faster than before.”
Value Driver
AGENCY PERFORMANCE
Digital Flow
ENTERPRISE TASK MANAGEMENT
Impact
INCREASED EFFICIENCY AND EFFECTIVENESS• In under 6 months for 5,000 marines• Increased tasking and workflow efficiency by 57%• Reduce classified records spillage by 80%• Save $20M per year• Ensure built-in compliance with DoD 5015.02
Department of the Navy
Ministère de la Justice, France
Value Driver
RAPID JUSTICE
Digital Flow
COURT DOCUMENTS
Impact
IMPROVED COURTROOM EFFICIENCY• Records go from paper to digital, accessible within minutes• Improved process consistency system-wide serving
hundreds of courtrooms• Improved communication between the Ministry and its
constituents
Cisco
Value Driver
REVENUE GROWTH
Digital Flow
SALES ENABLEMENT
Impact
INCREASED SELLER, PARTNER PRODUCTIVITY • Address $375M in lost productivity• Enabled 87,000 people in 151 countries, in 26 languages• Built and deployed solution in just 6 weeks
“We need to move fast with strong partnerships and Alfresco enabled us to build this transformative platform very quickly.”
• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.
• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.
Financial Services Strategy
• BNY Mellon - By seamlessly integrating our broad yet distinct expertise, as revealed in the solutions below, we help power your success in capital markets around the world.
• JP Morgan - The firm focuses its investment and attention on three pillars: Economic Development, Financial Empowerment and Workforce Readiness.
• BNP Paribas - Our highly committed teams will deliver first-class service and solutions to our clients through our integrated model.
• Morgan Stanley - Opportunity for meaningful cost savings while investing over medium term through cross asset-class and cross-business technology conversion
• Lloyds Banking Group - Our strategy through to 2017 has three priorities; creating the best customer experience, becoming simpler and more efficient, and delivering sustainable growth.
Financial Services Strategy
• First-class service and solutions to our clients• Empowerment and Workforce Readiness• Seamlessly integrating our broad yet distinct
expertise• Best customer experience, becoming simpler
and more efficient• Cross asset-class and cross-business
technology• Universal offering of products and services
The Common Goals
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So how do you advance digital flow?
Business Process (Typical Financial Product Simplified)
Streamlining processes and providing easy access to relevant information at the correct time for customers and the business is key to both customer
satisfaction and operational efficiency 19
Business ProcessPromotion Enquiry
HandlingOn-Boarding Administration Closing
Multi-ChannelNotification• Internal/IFA’s• Corporate/IndividualUpdate/ChangenoticesValidityPeriodExceptions/Exemptions
FAQ’sQualificationRiskNotificationCross-selling
Check/Confirm• Identity• Domicile• SolvencyRiskAssessmentExposureCheckAccept/Reject
Change• Management• AnalysisStatementsProjectionsCurrent&Projectedv’sLimitsInvoicing/Billing/Payments
Check• Status• PolicyTermsStatementsInvoicing/Billing/Payments
Business Process (Typical Financial Product Simplified)
Ensuring visibility across products and geographies provides further operational efficiencies and significantly reduces exposure to risk and
compliance issues
20
Business ProcessPromotion Enquiry
HandlingOn-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Promotion EnquiryHandling
On-Boarding Administration Closing
Make Information AvailableAccess, use and share with ease, deliver content with the task
Put It In ContextRich attributes enable content to find users, not the other way around
Evolve ItEasily adapt to meet changing business needs
Integrate It Connect processes and content to the applications used everyday
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Ways to Advance Digital Flow
Content ServicesProcess Services
Alfresco Digital Business Platform
Engaging UX across Mobile, Web, Desktop & new Application Development Framework
Integrations, Intelligence and Analytics
Governance Services
On Prem, Cloud, Hybrid, Managed
20030,0002,000,000
Why AlfrescoOpen
PARTNERS
DEVELOPER COMMUNITY
COMMUNITY DOWNLOADS
90%93%
Why AlfrescoLoved
CUSTOMER RENEWAL
CUSTOMER SUPPORT SATISFACTION
OUTSTANDING CUSTOMER SERVICE
Omega NorthFace Award
2,00011,000,0007,000,000,000
Why AlfrescoTrusted
INDUSTRY LEADING COMPANIES
USERS
DOCUMENTS
Alfresco European CustomersGovernment
Finance
Manufacturing
Transportation & Utilities
Healthcare Commercial
• What is your company’s strategy for becoming a digital business?
• Does your technology strategy support your business strategy?
• Where can you make improvements to customer experience or operating efficiency?
Alfresco and our partners have helped many of the worlds leading organisations accelerate their path to digital flow, how can we help
you?
Final Thoughts
