alcohol delivery - louisianarevenue.louisiana.gov/miscellaneous/waitr presentation to...alcohol...
TRANSCRIPT
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Alcohol
Delivery
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• Driver’s must be 21 years or
older
• Required to obtain a bar card
• through the responsible
• vendor program
• Complete the Waitr Alcohol
Delivery training
Waitr Alcohol
Delivery Process
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• Purchaser must be 21 years, or older
and present a current valid
government photo ID prior to
receiving the order.
• Only the purchaser may accept this
order.
• Failure to meet these requirements
will result in a $20 re-stocking fee
and the alcohol will not be refunded.
Consumer Requirements
Alcohol Delivery
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• If a driver is unable to verify a
customer's ID they will not
complete the alcohol portion of
the delivery.
• Driver will return the alcohol to
Waitr office, and will be
required to provide a reason
why they were not able to
verify the ID.
Drop-off requirements
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• Upon verifying the valid ID, the driver
will capture the the last name as it
appears on the customer’s govern-
ment issued photo ID, their DOB,
and expiration date of the ID.
The last name they enter is required
to match the name on the order.
Alcohol Delivery
Verification & Delivery
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• Both restaurants and our customer
support team can easily identify
orders that contain alcohol.
• This information will be available in
the order manager, archives, menu
manager, and dispatcher records.
Waitr &
Restaurant
Tracking
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The driver will need to return the item(s),
prior to accepting another order. There
will be a designated drop-off area,
where team member who is 21 years or
older, will collect the item(s) and order
information.
.
Restocking Policy
Alcohol Delivery
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Restricted Areas
Alcohol Delivery
• Orders placed and to be delivered
to a location that does NOT allow
the possession, or consumption of
alcohol (military bases, schools,
hospitals, etc.) will not be
completed.
• The driver will notify the customer
that we do not deliver alcohol to
these locations before they mark
the order as “Cannot Verify” and
not delivered.
•
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Waitr Responsibilities
• Drivers Required to complete Responsible Vendor
Program
• Only W-2 Employees eligible to accept orders with
alcohol
• Alcohol Delivery will be limited to 20 minute drive
from pick up location to delivery location
• Waitr currently carries Five Million dollars in Liability.
• Waitr will add Liquor Liability if required
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Thank you.
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