ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011. 1 |

Jem Janik

Enterprise Community Manager

@VSJem

May 10, 2012

ALL RIGHTS RESERVED. COPYRIGHT © ALCATEL-LUCENT 2011. 2 |

ALCATEL-LUCENT

” Ben Verwaayen Chief Executive Officer

Broadband everywhere is speeding up life and

business. It takes no time to go from having a

new idea, to touching people’s lives. We must

innovate – and help our customers innovate – at

the speed of ideas.

“

• Headquarters: Paris, France

• Annual Revenues: approx. €15.3 billion

• Employees: 76,000 +

• 130 countries

FAST

FACTS

• R&D Budget: €2.4 billion

• Active Patents Held: 29,133

• Patents Awarded in 2011: 2,655

• Nobel Prizes Won: 7

“

REALIZING THE POTENTIAL OF A CONNECTED WORLD

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Why Social Business Software?

• R&D Transformation

• Reduce duplication of effort

• Extend the Gemini Way

• Break down silos

• SharePoint in place, but not mature

• Large Non-Windows population Bell Labs is the birthplace of “Unix”

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Deciding on Jive

Photo Courtesy of: Apply Radical Truths

• Easy to use

• Available anytime/anywhere

• Bridging (Single tool for employees for internal / external collaboration)

• Hosting or Premise based

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Launch Highlights

Copyright © 2009 Apply Radical Truths

• Global Pilot

• Leveraged speed of Hosted Services

• Fast – From contract to Soft Launch in 3 weeks

• No major deployment issues

• Stand alone authentication (Single Sign On, Theme deployed post launch)

Photo Courtesy of : jurvetson

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Adoption & Management

• Full-Time Community Manager

• “Group Owners” group, peer support & call

• Advocates program

• Active “Get Help” area

• Tiered community/user support

• 57,000 members out of 77,000

• Monthly: 30k active, 15k participating, 6k contributing

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Engage In Action

• Crowdsourcing decisions

• Crisis Management

• Peer Support

• CEO Blogging weekly (or more)

• Continued Classroom learning

• Innovation

Photo courtesy of: Save Pottstown!!

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The Value of Engage

Photo courtesy of: Save Pottstown!!

• Support before you can say “Help Desk”

• Answers when you don’t know who to ask

• “I’ve met more people in 2 weeks [on Engage], than in 20 years of working here”

• Employees feel Engage makes work faster & easier

Photo Courtesy of : JasonBechtel

"Jive Engage helped us allowed us initially to revitalize the company by breaking

down silos and changing the attitude of the our global organization to create a

be a much more collaborative, open and sharing environment. This collaboration

is clearly driving higher productivity and broader innovation and enabling us to

better serve our customers. " - Haran Sold, Senior Vice President and Managing

Director of Business Operations, Alcatel-Lucent

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On the Horizon

• Technical

• Jive 5 • SharePoint Connector • Group clean-up

• Cultural • Focus on communication follow-up • Target less active members • Improve community management skills

globally

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