alcatel-lucent 112 presentation - eenaalcatel-lucent has a very flexible approach to 112...
TRANSCRIPT
Alcatel-Lucent Public Safety &Integrated and Tailored 112 Models
Stephane DelaporteGlobal Account DirectorAlcatel-Lucent
Budapest - April 2011
Agenda
1.Alcatel-Lucent & Public Safety
2.Trusted Partner for Public Safety Agencies
3.Integrated 112 Eco-System
4.Tailored 112 Model Approach
5.Disaster Recovery & Homeland Security
6.Questions?
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Alcatel-Lucent & Public Safety
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Alcatel-Lucent at a Glance
R&D PROFILE
Budget: €2.4 billion Active Patents Held: 27,600 Patents Awarded in 2009: 2,100 Nobel Prizes Won: 7 More than 500 experts in ~100 worldwide
standards organizations.
ParisGlobal Headquarters
Ben VerwaayenChief Executive Officer
Worldwide Presence: More than 130 countries Annual Revenues: €15 billion Employees: More than 77,000 Employee Nationalities: More than 100
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Public safety requires reactivity and efficiency
EnvironmentaldisastersOil slick disasterBiological agents
Homeland securityTerrorist ThreatsCivil UnrestBiohazardsCyber Security
Public healthEpidemicsAvian fluWest Nile VirusH1N1 flue
Natural disastersVolcano eruptionCyclones/HurricanesFloodsFiresEarthquakesBlizzards
Traffic safetyRailwaysSubwayAirlinesHighways
Public safetyPublic Safety NoticesEvacuationsBig gatheringsReligious assembliesSocial networking
Search and rescueAccidentsLosses
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When a minute makes the difference between life and death
The Alcatel-Lucent solution offers an
interoperablecommunications
infrastructure that can beshared across cooperating
Emergency Control Centres.
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Trusted Partner for Public Safety Agencies
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Converged Mission Critical Network
Mobile access for first responders
Broadband
Public Safety Network for First responders & Urban Security
City Video Protection
Converged service-awarenetwork management
C2 / C4 (ISR) Emergency Applications
Videosurveillance
BusinessIntelligence
GIS Location BaseSystems (AVL)
Dispatch WarningSystems
PSAP
Network Operators Dispatchers
TETRA / P25
Command and Control Rooms
Call Takers
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Integrated communications1. Iraq First responder Network
2. RATP France - Paris Metro
3. Sao Paolo Military Police
4. National Fire Agency, Taiwan
5. DMD Dutch Police
6. Astrid
7. French, German, Swiss,.. US backhaul Networks
IP Transformation1. National Capital Region USA
2. Mendocino County
3. Fresno County
Managed Services1. BDBOS Germany
2. Austrian BMI – TETRON
Sample of our Public Safety references
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Integrated 112 Eco System
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Integrated 112 eco-systemThe Alcatel-Lucent Solution
Powerful core integrating all audio media & multimedia
Error-free call processing thanks to intelligent call routing
Rapid delivery of emergency calls to most qualified, most available person thanks to CTI / PBX integration
Information accuracy with extensive database integration (ANI/ALI, vehicles, incidents)
Openness of interfaces to 3rd party applications and openness for numerous future evolutions
Reduced costs by leveraging installed base thanks to our technology-agnostic approach
Call taking
Collaboration
AVL
EmergencyNotifications
Reversed112
CAD
Recording Reporting
GIS
Incident CreationIncident location
Call-Takers
Dispatchers
Incident managementCommand dispatch
Mobile units
Ambulance Police Units
Emergency CallsPublic operatorMobile operator
VoIP providernetworks
Multimedia(SMS-eMail-Fax)
Voice(PBX) Video
Radio
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Integrated 112 eco-systemAlcatel-Lucent & Partners Eco-System
Call taking
Collaboration
EmergencyNotifications
Reversed112
Recording
Reporting
GISNiceASC
RetiaCybertech
Alcatel-Lucent
Alcatel-Lucent+
MediumSoftEADS
PositronTechwan
Business Objects…
Alcatel-Lucent(Crisis Management)
MediumSoftEADS
PositronTechwan
SIS…
Alcatel-Lucent(including Genesys)
MediumSoftPositron
SISLocal dvpts
…
Multimedia(SMS-eMail-Fax)
Call TakingONLY
Multimedia(SMS-eMail-Fax)
Voice(PBX) Video
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Integrated 112 eco-systemAlcatel-Lucent & Partners Eco-System
Call taking
CollaborationEmergency
Notifications Reversed
112
CAD Recording
ReportingGIS
NiceASC
RetiaCybertech
Alcatel-Lucent
Alcatel-Lucent(Crisis Management)
MediumSoftEADS
PositronTechwan
SIS…
Alcatel-Lucent(including Genesys)
MediumSoftPositron
SISLocal dvpts
…
MediumSoftTechWanPositron
SISLocal dvpts
…
AVL
MediumsoftTopex, Sungard
Local units dvpts
Call Taking&
Call Dispatch
Alcatel-Lucent+
MediumSoftEADS
PositronTechwan
Business Objects…
EADS Topex R&S
SungardMotorola
(RoIP – Radio/IP Gateway)
Multimedia(SMS-eMail-Fax)
Voice(PBX) Video
Radio
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Integrated 112 eco-systemThe Alcatel-Lucent Solution - Openness to any third-party
High reliability• No lost calls (100% tracking,
intelligent routing)• Strong High Availability• Redundancy mechanism
All in one• Command & operational users• One management console
One stop shopping• Only provider for administration &
operational• One maintenance contract
Openness, evolution• Integration with third-party
applications and solutions - CCTV, SCADA, any other industrial systems
• Video conferencing
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Integrated 112 eco-systemCompliancy with Public Safety international standards
PSAP
EmergencyControl Center
EmergencyControl Center
EmergencyControl Center
MobileNetwork
AmbulanceAmbulance
Call TakerCall Dispatcher
ETSI SR002180 - EMTEL Compliancy NENA i3 Compliancy
Alcatel-Lucent has a very flexible approach to 112 PSAP’s by being compliant with … IETF-ECRIT based architectures Active member of EENA NG112 NENA i3 IP Protocols
Technology and solutions based on industry standards TDM / hybrid / IP / SIP-Base VoIP Platform / SIP Enabled PSAP Wireless Openness (Radio, PMR, Tetra, 2G, 3G, LTE,…) Full Multimedia (Voice, Chat, SMS Messaging, Cell Broadcast, Email, Fax, Video, Social Network, …) XML connectivity …
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Tailored 112 Model Approach
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Alcatel-Lucent has a very flexible approach to 112 PSAPS by being a … Prime integrator
Sub-contractor
… and by providing a …
Complete 112 solution
Some 112 components
In almost every EENA 112 model, Alcatel-Lucent has references!
Tailored 112 Model Approach
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Tailored 112 Model ApproachEENA’s PSAP Models
: Austria, France, …
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: 112 Poland Cracov, …
Tailored 112 Model ApproachEENA’s PSAP Models
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: Spain (Andalucia, Baleares, Cataluña, Galicia, Madrid, Melilla), …
Tailored 112 Model ApproachEENA’s PSAP Models
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Tailored 112 Model ApproachEENA’s PSAP Models
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: Czech Republic
…
Tailored 112 Model ApproachEENA’s PSAP Models
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Alcatel-Lucent can help you comply with global and european regulationsset up by the EENA* concerning the Public Safety Answering Points (PSAPs) operational and technical standards:
* EENA, the European Emergency Number Association for emergency services, industry and informed citizens
Is part of the EENA Advisory Boardand NENA member
“Citizens in distress are entitled to the same high quality safety and security standards within the territory of all the Member States”
• Offer high reliability
• Reduce unsuccessful call attempt rates
• Shorten response times
• Enhance accessibility for disabled persons
• Find a solution for foreign languages treatment
• Reduce ‘hoax’ and ‘phantom’ calls treatment
• Provide caller location (for fixed, mobile and VoIP networks)
Tailored 112 Model ApproachEENA’s PSAP Models
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Disaster Recovery & Homeland Security
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Disaster Recovery and Homeland Security
• Rapid deployment of communication network when all other standard means of communications are not reliable/present
• Inter-team communications for first responders addressing incidents
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Disaster Recovery and Homeland SecurityThe Alcatel-Lucent Solution - Reversed 112 (aka Emergency Notifications)
Mass notifications• Voice calls broadcast of real-time messages• Integration with public directories and ISPs databases
Group notifications•Voice broadcasts towards specific groups (i.e. localized emergencies)
VHF notifications• VHF notifications in real-time
Radio notifications• Access to both Tetra and Public Telephone network from one single workstation; one keyboard, one mouse, one headset
Hotline
Redundancy• System backup and disaster recovery
To enhance citizens’ security, a mass notification system must be in place. This isamong the EENA/NENA requirements for PSAPs.
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Disaster Recovery and Homeland Security Rescue Mobile Network
• Rapid deployment of communication network when all other standard means of communications are not reliable/present
• Inter-team communications for first responders addressing incidents
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Disaster Recovery and Homeland Security Emergency Response – Fire Departments, Police, Civil Forces
Rapid deployment of communication network when all other standard means of communications are not reliable/present
Use of satellite backhaul
Inter-team communications