albuquerque quality networkaqnetwork.org/.../06/abq-quality-network-may-2018.pdf · quality focus...
TRANSCRIPT
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The Department of Energy’s Kansas City National Security Campus is operated and managed by Honeywell Federal Manufacturing & Technologies, LLC under contract number DE-NA0002839 Contents of this presentation may contain Honeywell proprietary information
Albuquerque Quality Network
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Agenda
• Business Overview
• Strategic Planning Steps
• SWOT Analysis
• X-Matrix
• Key Business Metrics
• Management Operating System
• Tiered Accountability
• Apply Cycles of Learning
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Business Overview
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https://www.youtube.com/watch?v=BdD2WkDJz-w
The Kansas City National Security Campus’ New Mexico Operations
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Estimated Manpower Loading by Program
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Vehicle Systems • Escort vehicles and tractor trailers
• Build classified/unclassified
projects with “cleared” personnel
within a U.S. Government-owned
property protection area
• Complete life-cycle support
Modular Communication Systems • Secure VoIP
• Data
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Emergency Response Field Services
• Triage
• Stabilization
• Render Safe
• Forensics
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Machine Shop • Classified processing up to Sigma 15
• Precision machining and fabrication (sheet metal, weld, assembly, etc.)
• Master-Cam and Solid Works software
• Full Quality Control (ISO 9001:2008)
• Prototype machining
• Small to medium production runs
• Powder coat, Paint and Welding applications
• Classified fabrication
• Reverse engineering
• Specialty cables
• All technicians are certified to J-STD-001 soldering specification, IPC-610 inspection, and IPC-620 cable assembly
Cable Fab
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NMO Specialties
• Technical Software
• Secure Mission Apps
• Technical Documents
• Training
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Aligning Strategy with Day-to-Day Operations
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Strategic Planning Steps
• Identify and Review Vision and Mission Statements
• Define Strategic Challenges and Advantages (SWOT
Analysis)
• Consider five year objectives, the one year objectives
to help accomplish them, and what tool to use in order
to track progress
• Identify your key metrics for accomplishing the one
year objectives, and how to track the status of the
metrics
• Apply cycles of learning, and repeat the process
annually
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SWOT Analysis • Strengths, Weaknesses, Opportunities and Threats
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Set Your 5 Year and 1 Year Goals • Consider “SMART” Goals (Specific, Measurable, Attainable,
Realistic, Timely)
• Set Five Year Goals and Break Them Into One Year Goals
• Consider using a visual strategy tool to capture and display goals
such as an X-Matrix
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Example – Strategy Deployment Process Level 1 X-Matrix
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Example – Strategy Deployment Process Level 2 X-Matrix
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Key Business Metrics • Consider how to break your one year goals into key business metrics
• Create a metrics scorecard and a monthly leadership meeting to review
them
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MOS: A system of controls, communication and activity tracking that is
used to execute organizational goals and objectives.
What is an Management Operating System (MOS)?
• Connects The Dots Across the Organization
1
7
EXCECUTE DAY-TO-
DAY
MONITOR
PERFORMANCE
OPTIMIZE THE
ORGANIZATION PLAN
• Excecute day-to-day using Honeywell standard process
• Track your progress and measure results
• Communicate and align your organization
• Plan for the year and align your goals to support the business
Review & Validate
D C A P
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MOS – Alignment
MRR – The Right Organization
Vision / Mission
STRAP AOP
Strategic (X)
DO (Execution)
Daily, Weekly, Monthly
CHECKING
“Accountability”
ADJUST THE
ORGANIZATION
PLANNING
“Alignment”
D C A P
BSC (Tactical)
Focused Gembas/LSW/Coaching
Tiered Accountability
RPS/ 6M Change Log
Business Assessments
Communications Strategy
Learning Strategy Site Priorities
VISION: The World’s Most Trusted Source for National Security
MISSION: Support national and homeland security objectives by
providing exceptional solutions, managed operations, and targeted
services through talented people
PEMP Strategy
Development Monthly MOR
Quality Management Board
Change Management
PER
HPD
Kaizen/CI/Six Sigma
Level 1 FM&T LLC
Level 1 Off Contract
Level 2 X-Matrix Functional Scorecard
Enterprise BSC
Functional Priorities Focused Gembas/LSW/Coaching Focused Gembas/LSW/Coaching
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Management Operating System (MOS)
• Links Goals with Accountability
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Tiered Accountability – (Day-to-Day Operations)
• A daily assessment of team’s performance by reviewing metrics and
discussing issues / actions needed to assist in achieving our team’s goals.
- Safety/Security, Quality, Delivery, Cost
• To ensure follow-up on issues and actions from yesterday’s problems.
• To discuss what the team needs to accomplish today
• Pass information up and down the tiers
Quality Focus
• Built in Quality (BIQ) - is designed to protect the customer by creating a
culture that “doesn’t accept, doesn’t create, and doesn’t pass on”.
• Rapid Problem Solving – is a standard method to capture and resolve
problems
• Problem Log – is used to track all issues not in standard.
• BIQ/6M Change Log – should be used whenever there is a change to one
of the 6Ms (Man, Machine, Mother Nature, Method, Material or
Measurement) in the area.
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Apply Cycles of Learning, and Repeat Annually!
The road to continuous improvement never ends!