Sheet1Alarm TypeAlarm textPerformance ImpactingDetailed Description/CommentsResolution/FollowupOwnerCriticalHeartbeat Failure LAN Error/Communication ErrorDepends on the cause of the heartbeat failureThe reason is that OSS pings the node, every 2 minutes. The CPG nodes sends HeartBeat traps every 30 s (if it has not been turned off yet).Possible Site visit if the alarm is persistant. OR - monitor if the alarm is intermitentPM assign a sitevisit. Check the SIADCriticalLicense_Key_File_FaultNot immediatelyUpgrade or load the correct license key fileNIC/NDSCriticalSystem Clock_Quality DegradationYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.CriticalEnclosureSmokeNDS or PMCriticalSystem Clock Quality Degradation Replaceable Unit ProblemYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.CriticalBoard OverheatedPM or ASPCriticalCell Sites DisabledPM or ASPCriticalEmergency Unlock of Software LicensingNot immediatelyLicense Key should be loaded before seven days period expireLoad the license keyPM or ASPCriticalEnclosureSmokeNDS or PMCriticalLicense Key File FaultNot immediatelyUpgrade to latest SW and load the correct license key fileNICCriticalLoss of Synch Reference RedundancyYesassociated with GPS timing issues usually.Site visit requiredPM or ASPCriticalNetwork Synch Time from GPS MissingYesassociated with GPS timing issues usually.Site visit requiredPM or ASPCriticalSystem Clock in Holdover ModeYesassociated with GPS timing issues usually.Try a cold restart first. Site visit requiredPM or ASPCriticalSystem Clock Quality DegradationYesassociated with GPS timing issues usually.Try a cold restart first. Site visit requiredPM or ASPCriticalTU Synch Reference Loss of SignalYesassociated with GPS timing issues usually.Site visit requiredPM or ASPIndeterminateNssSynchronization_SynchRefChanged IndeterminatePM assign a sitevisit.IndeterminateNssSynchronization_SystemClockStatusChanged IndeterminateNDS or PMIndeterminateNoContactPM assign a sitevisit.IndeterminateSynchronization Aborted SynchronizationIndeterminatePowerFailureYesPower supply failure to radio unit.Check Power Cable Connection & check alarms. If it still persists then lock faulty unit, replace it, and unlock it. Check that alarm has ceased.NDS or PMIndeterminateUpgradePackage Warning: Unexpected condition detected IndeterminateMajorBatteryMissingNot immediatelyOn site visit required to install batteryPM assign a sitevisit.MajorInconsistentConfigurationDepends on the causeDepends on the causeNDS or PMMajorBatteryVoltageTooLowMainLoadDisconnected Equipment MalfunctionNot immediatelyOn site visit required to check batteryPM assign a sitevisit.MajorCircuitBreakerTrippedNot immediatelyBreaker have been switched offOn site visit required to check fusePM assign a sitevisit.MajorDisconnectedNot immediatelyHW unit - PSU problemOn site visit requiredPM assign a sitevisit.MajorEnclosureDoorOpenNot immediatelyPossible door alarmOn site visit requiredPM assign a sitevisit.MajorEnclosureProductDataMismatchNot immediatelyNDS or On site visit requiredNIC/NDSMajorEnclosureSmokeDetectorFailureNot immediatelyOn site visit requiredPM assign a sitevisit.MajorFanFailureNot immediatelyOn site visit requiredPM assign a sitevisit.MajorGeneralHwErrorYesOn site visit requiredPM assign a sitevisit.MajorGigabit Ethernet Link Fault Loss of SignalYesPossible transmission issues with on site routerNDS to check first and then engage customer switch OpsPM assign a sitevisit.MajorLinkFailureYesPossible CPRI cable faultOn site visit requiredPM assign a sitevisit.MajorLoss_of_TrackingYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.MajorLossOfMainsNot immediatelyOn site visit requiredPM assign a sitevisit.MajorLowBatteryCapacity Battery FailureNot immediatelyOn site visit requiredPM assign a sitevisit.MajorLoss_of_Synch_Reference_RedundancyYesassociated with GPS timing issues usually.On site visit requiredPM assign a sitevisit.MajorNetwork_Synch_Time_from_GPS_MissingYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.MajorNoContact Equipment MalfunctionDepends on the causeOn site visit requiredPM assign a sitevisit.MajorNTP_Server_Reachability_FaultNoSite is not fully integratedCan be cleared by NICNIC/NDSMajorNumberOfHwEntitiesMismatchNoSite is not fully integratedCan be cleared by NIC with on site ASP helpNIC/NDSMajorOperatingTemperatureTooHighBatteryDisconnectedYespossible HVAC failuresOn site visit requiredPM assign a sitevisit.MajorResourceConfigurationFailureYesPossible misconfig on RU power setting (60W instead of 40W) / License Key not loaded yetNDS to check RU power settings and compare with license / Load licence KeyNIC/NDSMajorRunningOnBatterySupplyNot immediatelyOn site visit required to check batteryPM assign a sitevisit.MajorServiceUnavailableYesCells are down. Usually there is an associated alarm with thisNDS to checkNDS or PMMajorVswrOverThresholdYes1 or more Cells are down.Range of VSWR needs to be checked on cells. ASP Needs a Site visit and Check TX antenna, jumpers.PM assign a sitevisit.MajorTemperatureExceptionalTakenOutOfServicePM assign a sitevisit.MajorSystem_Clock_Quality_DegradationPM assign a sitevisit.MajorSystemOvervoltageNDS or PMMajorSystem_Clock_in_Holdover_ModeYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.MajorSystemUndervoltage Power Problem M3100MajorTemperatureSensorFailureNot immediatelyPossible temperature cable missingOn site visit requiredPM assign a sitevisit.MajorTU_Synch_Reference_Loss_of_SignalYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.MajorBatteryBackupTimeTooShortNot immediatelyOn site visit required to check batteryMajorBatteryVoltageTooLowMainLoadDisconnectedNot immediatelyOn site visit required to check batteryPM or ASPMajorBatteryVoltageTooLowPrioLoadDisconnectedNot immediatelyOn site visit required to check batteryPM or ASPMajorConfiguration Version CorruptPM or ASPMajorContact to Default Router 0 LostPM or ASPMajorContact to Default Router 1 LostPM or ASPMajorContact to Default Router 2 LostPM or ASPMajorCredentials Enrollment FaultNIC/NDSMajorCredentials Validity FaultNIC/NDSMajorCurrentTooHighPM or ASPMajorDC Power System (Major)Not immediatelyPM or ASPMajorET IP Hardware FaultPM or ASPMajorExternalAlarmPM or ASPMajorFast Ethernet Link FaultPM or ASPMajorFile System Diagnostic ErrorPM or ASPMajorGigabit Ethernet Link FaultYesPossible transmission issues with on site routerNDS to check first and then engage customer switch OpsPM or ASPMajorHardware Failure ImminentPM or ASPMajorHighOperatingTemperatureMainLoadDisconnectedPM or ASPMajorIKE Peer Not ReachablePM or ASPMajorInsufficientBatteryChargingPM or ASPMajorInter-PIU Link FaultPM or ASPMajorInvalid Ethernet Optical ModulePM or ASPMajorIPsec Certificate ExpiryNIC/NDSMajorIPsec Certificate FaultNIC/NDSMajorLarge Number of CountersNIC/NDSMajorLocal AA DB Installation FaultPM or ASPMajorLoss of System ClockYesassociated with GPS timing issues usually.Site visit requiredPM or ASPMajorLoss of TrackingYesassociated with GPS timing issues usually.Site visit requiredPM or ASPMajorMaximum Number of Counters ExceededNIC/NDSMajorNotPossibleToScheduleSiMessagesNIC/NDSMajorNTP Server Reachability FaultNoSite is not fully integratedCan be cleared by NICNIC/NDSMajorOperatingTemperatureTooHighCapacityReducedPM or ASPMajorOperatingTemperatureTooHighNoServicePM or ASPMajorOperatingTemperatureTooLowCapacityReducedPM or ASPMajorOperatingTemperatureTooLowCommunicationLostPM or ASPMajorPassword File FaultNoReduced protection agains unauthorized accessPassword should be set properly/ If password cannot be set a site visit is neededNIC/NDSMajorPlug-In Unit General ProblemPM or ASPMajorPlug-In Unit HW FailurePM or ASPMajorPlug-In Unit Synch Hardware FaultPM or ASPMajorPower Failure Left SlotPM or ASPMajorPower Failure Right SlotPM or ASPMajorRemote IP Address UnreachableNoBackup MME not reachableThis is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLSNDS or PMMajorResourceAllocationFailureNIC/NDSMajorSecurity Level FaultNIC/NDSMajorServiceDegradedRF port may be lockeUnlock the RF ports.NDS/PM or ASPMajorSlave TU Out of SynchronizationPM or ASPMajorSynch Reference Not ReliablePM or ASPMajorSynch Reference Path HW FaultPM or ASPMajorSystemUndervoltagePM or ASPMajorTemperatureAbnormalPerformanceDegradedPM or ASPMajorThermostat (High-Temp)PM or ASPMajorTrusted Certificate Installation FaultNIC/NDSMajorTU Hardware FaultYesassociated with GPS timing issues usually.On site visit requiredNDS or PMMajorUpgrade Package CorruptNot immediatelyNDS reupgrate software or ASP re-integreate the siteNIC/NDSMajorRetFailureYesPM or ASPMajorDisconnectedNot immediatelyHwUnit=SAU (equipment_malfunction)On site visit requiredPM assign a sitevisit.MajorDisconnectedNot immediatelyHwUnit=SUP-1 (equipment_malfunction)On site visit requiredPM assign a sitevisit.MinorGeneralSwErrordepends on case to casepossiblyNIC/NDSMinorHwFaultHardware problem, RU, DULrestart if not clear site visit is neededNDS or PMMinorPassword_File_FaultNDS or PMMinorLinkFailure Link FailureMinorFeatureResourceMissingNDS or PMMinorLowBatteryCapacityNoBattery Needs to be replacedSite visit requiredPM assign a sitevisit.MinorLoss of Synch Reference Redundancy Replaceable Unit ProblemYesassociated with GPS timing issues usually.Site visit requiredPM assign a sitevisit.MinorNoContact Equipment MalfunctionMinorPassword File Fault Configuration or Customizing ErrorNoReduced protection agains unauthorized accessPassword should be set properly/ If password cannot be set a site visit is neededNIC/NDSMinorRemote_IP_Address_UnreachableNoBackup MME not reachableThis is a known issue in many markets and customer needs to fix the Layer3 interface on the NGMLSNDS or PMMinorEmergency_Unlock_of_Software_LicensingNot immediatelyLicense Key should be loaded before seven days period expireLoad the license keyPM assign a sitevisit.MinorTemperatureExceptionalTakenOutOfService Low TemperaturePM assign a sitevisit.MinorProblemsToScheduleSiMessagesNo(Problems to schedule SI message, SI's not updated due to size too largeTry a cold restart first.NDS/NIC/OSSMajorservice unavailble S1 failureYestransport issuetransport issue, report to customercustomer

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