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Dena Bank is an Indian commercial bank based in Mumbai. The bank was founded by the Devkaran Nanjee family

on the 26th of May, 1938. At the time of establishment, its name was Devkaran Nanjee Banking Company Ltd.

Further, the banking company was incorporated as a Public Ltd. Company in December 1939, changing its name to

Dena Bank Ltd. The bank was nationalized by the Government of India along with 13 other commercial banks in the

year 1969.

Key AttributesDena Bank was one of the six Public Sector Banks which had been chosen by the World Bank in the year 1995 for

granting a loan of Rs. 72.3 Crores under Financial Sector Development project. Also, it is one of the few banks which

have been given a loan by the World Bank for technological advancement and training. Dena Bank has maintained a

strong technological infrastructure with state-of-the-art IT innovations and solutions implemented at its branches and

back-end.

100% branches of the bank have been fully computerized, and the bank has established its own network called

DENANET to ensure seamless connectivity and smooth workflow all the way through its banking process.

DENANET is comprised of VSATs, leased lines, dial-up lines and ISDN backups, and is completely integrated with

the Indian Financial Network (INFINET) of the Reserve Bank of India (RBI).

Regular Banking Services

Dena Bank offers a host of Regular Banking Services to its customers, including Personal Baking Servicescomprising of Deposit, Loan and Investment Services, Priority and Small & Medium Enterprises (SME) services,

International Baking Services, Corporate Banking Services and a host of other Value Added Services.

Network Based Services

Leveraging the potential of its own advanced high-speed Information Network DENANET, Dena Bank offers a host of

network based services to its customers in addition to the Regular Banking Services. These services include Data

Transfer, Remote Support, Real Time Gross Settlement (RTGS), Dena BillPay, Dena m-banking, Any Branch

Banking, Multi-City Cheque Facility, Internet Banking and Dena e-Tax Pay.

Dena Bank was founded on 26th May, 1938 by the family ofDevkaran Nanjee under the name Devkaran NanjeeBanking Company Ltd

It became a Public Ltd. Company in December 1939 and later the name was changed to Dena Bank Ltd.

In July 1969 Dena Bank Ltd. along with 13 other major banks was nationalized and is now a Public Sector Bankconstituted under the Banking Companies (Acquisition & Transfer of Undertakings) Act, 1970. Under the provisions ofthe Banking Regulations Act 1949, in addition to the business of banking, the Bank can undertake other business asspecified in Section 6 of the Banking Regulations Act, 1949.

Milestones

One among six Public Sector Banks selected by the World Bank for sanctioning a loan of Rs.72.3 crores foraugmentation of Tier-II Capital under Financial Sector Developmental project in the year 1995.

One among the few Banks to receive the World Bank loan for technological upgradation and training.

Launched a Bond Issue of Rs.92.13 crores in November 1996.

Maiden Public Issue of Rs.180 Crores in November 1996. Introduced Tele banking facility of selected metropolitan centers.

Dena Bank has been the first Bank to introduce:

Minor Savings Scheme.

Credit card in rural India known as "DENA KRISHI SAKH PATRA" (DKSP).

Drive-in ATM counter of Juhu, Mumbai.

Smart card at selected branches in Mumbai.


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Customer rating system for rating the Bank Services.

Company History - Dena Bank

1969

- The Bank was brought into existence by an Ordinance issued on 19th

July, by the Central Government. The Bank is a Government of India

Undertaking and carries on all types of banking business.

1970

- The Bank Companies Act, 1969, was declared null and void by the

Supreme Court on the 10th February and was made effective

retrospectively from 19th July, 1969.

- Under the `Lead Bank' scheme the Bank was allotted 9 districts of

which 6 were in Gujarat, 2 in M.P. and one in the Union Territories

of

Dadra and Nagar Haveli.

1971

- Branches were opened in most of the lead districts. Bank took up

second stage of the lead bank scheme. District level consultative

committees were set up in all the districts.

1978

- The Bank had set up its first regional rural bank in the Kutch

district of Gujarat State in December.

1980

- The second regional rural bank was set up in March at Rajnandgaon

in

Madhya Pradesh.

1981

- The Third Regional Rural Bank was set up at Patna.

1984

- The Bank sponsored its fourth Regional Rural Bank at Himatnagar in

Gujarat.

- Rs 12 lakhs of capital subscribed by Government.

1985

- Rs 13.63 crores of capital subscribed by Government.

1986

- Rs 7 crores of capital subscribed by Government.


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1989


1990


1991


1993


1994


1995

- Rs 6.11 crores of capital subscribed by Government.

1996

- Rs 136.29 crores of capital was set off against accumulated

losses.

1997

- Rs 6.00 crores Equity issued through prospectus to the public at a

prem. of Rs 20 per share.

- Dena Bank one of the premier public sector banks, has introduced

Dena

Smart Card, to facilitate anywhere banking. Dena Bank is the first

bank to launch this unique customer friendly product. It is for the

first time in India that a Bank is using Smart Card for storing

account

details.

- The new card will be known as Dena Credit Card against Can Card,

presently offered by the bank.

- Dena Bank proposes to start an industrial equipment leasing

divisionduring 1997-98, according to Madhukar Umarji, General Manager of the

Bank.

- Dena Bank plans to become a depository participant with National

Securities Depositories Ltd (NSDL). The bank has also signed an

agreement with NSDL for dematerialising its scrips.

- The bank proposes to open 15 branches in the country in the


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current

year.

- Dena Bank has computerised 250 branches till date out of 1,150

branches and has obtained World Bank assistance to the tune of Rs.63

crores. The bank has set up 11 ATMs throughout the country and 20

more

are expected to be installed during the year.

- The bank has proposed to increase its average staff productivity

to

Rs 80 lakh per employee from Rs 70 lakh. A major leap up will be

taken

in the field of modernisation, as 50 more branches will be fully

computerised during the current year which will make the figure of

95

fully computerised branches.

- Dena Bank has tied up with Visa Card International for providing

independent credit card facility to its customers. Consequently,

thebank had decided to call off the credit card agreement with Canara

Bank.

- Dena Bank is the second bank after Union Bank of India to break

agreement with Canara Bank in connection with credit card facility.

- Dena Bank started ATMs at five of its branches that are hooked to

Iwadhan, a shared payment network system in the metropolis

spearheaded

by Indian Banks' Association.

1998

- Dena bank, which is celebrating its diamond jubilee this year, has

launched a deposit mobilisation month from February 10 to March 10.

- The rating for the long-term sub-oriented bonds of the

Rs.100-crore

Dena Bank has been upgraded from LAA- to LAA, indicating high

safety.

The sub-oriented bonds of Rs.200 crore has been assigned an LAA

rating.

- Dena Bank has adopted a new logo - a contemporary D anchored by

the

image of goddess Laxmi. The D stands for a new attitude and a new

dedication to service.

- Dena Bank has launched a new term deposit - the `Freedom Deposit

Scheme' - which provides returns available on term deposits while

assuring the investors with liquidity.

- Dena Bank on 26.05.98 launched its outstation cheque collections

service, Dena Zoom, and inaugurated the Dena Institute of

Information


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Technology as part of its Diamond Jubilee celebrations.

- Ramesh Mishra, had signed a memorandum of understanding with Visa

International on October 2 in Singapore. The bank has also signed

an

agreement with Equifax Venture Infotek Ltd for providing the full

range

of back office support services.

- Dena Bank proposes to issue its own independent credit cards and

is

holding talks with VISA International for this purpose.

1999

- Dena bank has launched `Dena Kisan Card' and has aligned with Visa

International to issue its own credit card. The card will be

available

to customers soon.

- Dena Bank has tied-up with Visa International to launch its Visaexclusive credit card.

- Dena Bank has tied up with United Bank of Switzerland (UBS) and

Commerzbank International of Luxembourg for gold trading, and

targets

business worth Rs 3,000 crore in the first year.

- Dena Bank has entered into an agreement with UBS AG Zurich and

Commerz Bank International SA Luxemberg for supply of gold on a

consignment basis to enable the bank to retail gold in India.

2000

- The Company has appointed Sharepro Services as its R&T agent in

place

of PCS Inds Ltd.

- Dena Bank to launch `debt card', market insurance products in a

bid

to boost its retail banking activity and increase business by over

Rs

23,000 crore by this fiscal.

- A G Pradhan has joined Dena Bank has chief vigilance officer.

- Dena Bank has launched a housing loan scheme -- `Dena Niwas Loan'

targetted at housing activity in greater Guwahati.

- Mr. S.C. Vohra, Currently General Manager, Punjab & Sind Bank, has

been appointed as a whole-time director.

2001

- The Bank has closed its issue of unsecured non-convertible

debentures


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after raising the targeted Rs 75 crore.

- Dena Bank has entered into an alliance with HDFC Bank to optimise

customer service.

- The employees of Dena Bank observed a token strike on 28th March

in

protest against the closure of more than 100 branches of the bank

all

over the country.

2002

- Dena Bank has informed that the Central Govt. has appointed Mr.

Sudhir Kumudchandra Joshipura, as a Workmen Employee Director on the

Board of Directors of Dena Bank for a period of three years.

-A K Rai appointed as Director on the Board of Dena Bank.

2003

-Dena Bank issues 190 notices to defaulters comprising of Rs.316crs.

-Bank members have elected the directors of the shareholders which

includes

Shri Subash Chandra Wadhwa, Shri Atul Ashok Galande, Shri Chintaman

Mahadeo

Dixit and Shri Manu Chadha.

-Dena Bank introduces two new schemes to suit Indian residents and

non-resident

Indians.

-Dena Bank recovers 16.56cr NPA from 32 parties at a Lok Adalat.

-Central Government appoints Mr.B T R Reddy as Officer Employee

Director of Dena Bank.

-Approved the raising of equity share capital of the Bank by Rs.80.00

crores i.e. to increase the issued, subscribed and paid up capital of

the Bank from 20,68,23,200 shares at Rs.10/- per share i.e. total

Rs.2,06,82,32,000/- to 28,68,23,200 shares at Rs.10/- per share i.e.

Rs.2,86,82,32,000/- by way of Second Public Issue.

-A meeting of the Board of Directors of Dena Bank will be held on

November 27, 2003 to consider inter alia and if thought fit to

approve the prospectus to be filed with SEBI in connection with the

Banks proposed second public offer.

-Dena Bank has informed that the Chairman & Managing Director, Shri

A.G. Joshi has retired on December 31, 2003 on attaining the age of

superannuation i.e. December 31, 2003 after close of office hours and

ceased to be Director of the Bank w.e.f. January 1, 2004.

2004


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-Dena Bank has informed that the Central Government has appointed

Shri P Vijaya Bhaskar, Chief General Manager, Reserve Bank of India,

Mumbai as a Director on the Board of Directors of Dena Bank with

effect from January 09, 2004 and until further orders, in place of

Smt. Grace Koshie, Chief General Manager-in-charge, Exchange Control

Department, Reserve Bank of India, Mumbai.

-Dr. Anil K. Khandelwal has taken over as the Chairman and Managing

Director of Dena Bank Ltd

-Dena Bank signs MoU with International Tractors Ltd for Financing

Tractors

-Dena Bank has been adjudged the best commercial bank in Gujarat

under Nabard's Self Help Group - Bank Linkage Programme

-Dena Bank CMD wins award for women empowerment initiatives

-Dena Bank has signed an MoU with Oriental Insurance Company to

distribute the latter's non-life policies

-Dena Bank on July07, 2004 signed a memorandum of understanding with

Eicher Tractor for tractor financing

-Dena Bank has signed a memorandum of understanding (MoU) with

Mahindra Gujarat Tractor Ltd (MGTL), a subsidiary of Mahindra &

Mahindra (M&M) Ltd, for extending financial assistance to farmers

buying tractors manufactured by the company

-Ties up with Escorts Tractors

-Dena Bank inks MoU with M&M for tractor loans

-Western Union joins hands with Dena Bank for inbound remittances

-Dena Bank forges alliance with IIT-C for rural ATM kiosks

2005

The second public issue opened on January 24, 2005 and closed on

January 29, 2005. The issue had got overwhelming response from

investors and substantially oversubscribed.

- Life Insurance Corporation of India signs 32nd bancassurance

agreement with Dena bank on April 29, 2005..

-Dena Bank appoints Shri M V Nair as Chairman & Managing Director

(CMD) for a period of five years

-Dena Bank inks agreement with Small Industries Development Bank of

India

-Dena Bank inks agreement with SIDBI

-Dena Bank rolls out 'no frills' banking


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-Dena Bank join hands with LICMF.

2006

=Dena Bank and Union Bank of India have tied up with Small Farmers

Agri-business Consortium (SFAC) to facilitate growth of agri

business.

2007

-Dena Bank has appointed Mrs. Smita Vijayanand Pandit (Chief Manager

-IRC & Company Secretary) as Compliance Officer in place of Shri M.G.

Sanghvi with immediate effect, who will directly liaise with the

authorities such as Stock Exchanges, SEBI, ROC etc.

2010

- Dena Bank has nominated Shri Ignatius Marshal, Almeida, Manager

Dena Bank as Officer Employee Director on the Board of Dena Bank, for

a period of three years from the date of notification and /or upto

November 30, 2012 i.e. the date of superannuation or until he ceasesto be an officer of the Dena Bank, or until further orders whichever

is the earliest.

- Dena Bank has Shri A. K. Dutt, as a whole time director (designated

as Executive Director) of Dena Bank.


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CHAPTER-1 INTRODUCTION

1.1 Introduction about the sector:-

BANKING

Banking, the business of providing financial services to consumers and business. The basic

services a bank provides are checking accounts, savings accounts and time deposits that can

be used to save money for future use; loans that consumers and businesses can use to

purchase goods and services; and basic cash management services such as check cashing

and foreign currency exchange.

TYPES

Four types of banks specialize in offering these basic banking services:

1) Commercial banks,

2) Savings and loan associations,

3) Savings banks, and

4) Credit unions.

A broaderdefinition of a bank is any financial institution that receives, collects,

Transfers, pays, exchanges, lends, invests, or safeguards money for its

customers. This broader definition includes many other financial institutions that

are not usually thought of as banks. These institutions include finance

companies, investment companies, investment banks, insurance companies,


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pension funds, security brokers and dealers, mortgage companies, and real

estate investment trusts.

PURPOSE

Banking services serve two primary purposes.

First, by supplying customers with the basic mediums-of-exchange (cash, checking accounts,

and credit cards),

Second, by accepting money deposits from savers and then lending the money

to borrowers, banks encourage the flow of money to productive use and investments. This in

turn allows the economy to grow. Enabling the flow of money from savers to investors is called

financial intermediation, and it is extremely important to a free market economy.

1.2 Industry Profile:-

a. Origin and Development of industry:-

Banking in India

Banking in India originated in the first decade of 18th century. The General Bank of India came

into existence in 1786. This was followed by Bank of Hindustan. Both these banks are now


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defunct. The oldest bank in existence in India is the State Bank of India being established as

"The Bank of Bengal" in Calcutta in June 1806. A couple of decades later, foreign banks like

Credit Lyonnais started their Calcutta operations in the 1850s. At that point of time, Calcutta

was the most active trading port, mainly due to the trade of the British Empire, and due to which

banking activity took roots there and prospered. The first fully Indian owned bank was the

Allahabad Bank, which was established in 1865. By the 1900s, the market expanded with the

establishment of banks such as Punjab National Bank, in 1895 in Lahore and Bank of India, in

1906, in Mumbai - both of which were founded under private ownership. The Reserve Bank of

India formally took on the responsibility of regulating the Indian banking sector from 1935. After

India's independence in 1947, the Reserve Bank was nationalized and given broader powers.

The banking in India was controlled and dominated by the presidency banks, namely, the Bank

of Bombay, the Bank of Bengal, and the Bank of Madras - which later on merged to form the

Imperial Bank of India, and Imperial Bank of India, upon India's independence, was renamed

the State Bank of India. The presidency banks were like the central banks and discharged most

of the functions of central banks. They were established under charters from the British East

India Company. The exchange banks, mostly owned by the Europeans, concentrated on

financing of foreign trade. Indian joint stock banks were generally under capitalized and lacked

the experience and maturity to compete with the presidency banks, and the exchange banks.

There was potential for many new banks as the economy was growing. Under these

circumstances, many Indians came forward to set up banks, and many banks were set up at

that time, and a number of them set up around that time continued to survive and prosper even

now like Bank of India and Corporation Bank, Indian Bank, Bank of Baroda, and Canara Bank.


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b. Growth and Present Status of the Industry:-

By the 1960s, the Indian banking industry has become an important tool to

facilitate the development of the Indian economy. At the same time, it has emerged as a large

employer, and a debate has ensued about the possibility to nationalize the banking industry.

Indira Gandhi, the-then Prime Minister of India expressed the intention of the GOI in the annual

conference of the All India Congress Meeting in a paper entitled "Stray thoughts on Bank

Nationalisation."

The paper was received with positive enthusiasm. Thereafter, her move was swift and sudden,

and the GOI issued an ordinance and nationalised the 14 largest commercial banks with effect

from the midnight of July 19, 1969. Jayaprakash Narayan, a national leader of India, described

the step as a "masterstroke of political sagacity." Within two weeks of the issue of the

ordinance, the Parliament passed the Banking Companies (Acquition and Transfer of

Undertaking) Bill, and it received the presidential approval on 9th August, 1969. A second dose

of nationalisation of 6 more commercial banks followed in 1980. The stated reason for the

nationalisation was to give the government more control of credit delivery. With the second dose

of nationalisation, the GOI controlled around 91% of the banking business of India. After this,


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until the 1990s, the nationalised banks grew at a pace of around 4%, closer to the average

growth rate of the Indian economy.

c. Future of the Industry:-

A healthy banking system is essential for any economy striving to achieve good

growth and yet remain stable in an increasingly global business environment.

The Indian banking system, with one of the largest banking networks in the

world, has witnessed a series of reforms over the past few years like the deregulation of interest

rates, dilution of the government stake in public sector banks (PSBs), and the increased

participation of private sector banks. The growth of the retail financial services sector has been

a key development on the market front. Indian banks (both public and private) have not only

been keen to tap the domestic market but also to compete in the global market place. New

foreign banks have been equally keen to gain a foothold in the Indian market. The momentum in

credit growth has been maintained during 2005-06 due to two factors: The corporate sector has

stepped up its demand for credit to fund its expansion plans; there has also been a growth in

retail banking. However, even as the opportunities increase, there are some issues and

challenges that Indian banks will have to contend with if they are to emerge successful in the


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medium to long term. This report discusses these issues and challenges -- both intrinsic and

external, such as

Consolidation

Consolidation, which has been on the counter over the last year or so, is likely to gather

momentum in the coming years. Post April 2009, when the restrictions on operations of foreign

banks will go, the banking landscape is expected to change dramatically. Foreign banks, which

currently account for 5% of total deposits and 8% of total advances, are devising new business

models to

capture the Indian market. Their full-fledged entry is expected to transform the business of

banking in many ways, which would be reflected in terms of greater breadth of products, depth

in delivery channels and efficiency in operations. Thus Indian banks have less than three years

to consolidate their position. Despite the stiff resistance from certain segments, consolidation

holds the key to future growth. This view is underpinned by the following:

Owing to greater scale and size, consolidation can help save costs and

improve operational efficiency.

Banks will also have to explore different avenues for raising capital to meet

norms under Basel-II

Owing to the diversified operations and credit profiles of merging banks, consolidation is

likely to serve as a risk-mitigation exercise as much as a growth

engine.


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Though there is no confirmation yet, speculative signals arising from the market point to the

prospect of consolidation involving banks such as Union Bank of India, Bank of India, Bank of

Baroda, Dena Bank, State Bank of Patiala, and Punjab and Sind Bank. Further, the case for

merger between stronger banks has also gained ground a clear deviation from the past when

only weak banks were thrust on stronger banks. There is a case being made for mergers

between banks with a distinct geographical presence coming together to leverage their

respective strengths.

CHAPTER-2 PROFILE OF THE ORGANIZATION

2.1 Origin of the Organization:-


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Dena Bank was founded on 26th May, 1938 by the family of Devkaran Nanjee under the

name Devkaran Nanjee Banking Company Ltd.

It became a Public Ltd. Company in December 1939 and later the name was changed to Dena

Bank Ltd.

In July 1969 Dena Bank Ltd. along with 13 other major banks was nationalized and is now a

Public Sector Bank constituted under the Banking Companies (Acquisition & Transfer of

Undertakings) Act, 1970. Under the provisions of the Banking Regulations Act 1949, in addition

to the business of banking, the Bank can undertake other business as specified in Section 6 of

the Banking Regulations Act, 1949.

Milestones

One among six Public Sector Banks selected by the World Bank for sanctioning a

loan of Rs.72.3 crores for augmentation of Tier-II Capital under Financial Sector

Developmental project in the year 1995.

One among the few Banks to receive the World Bank loan for technological

upgradation and training.

Launched a Bond Issue of Rs.92.13 crores in November 1996.

Maiden Public Issue of Rs.180 Crores in November 1996.

Introduced Tele banking facility of selected metropolitan centers.

Dena Bank has been the first Bank to introduce:


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Minor Savings Scheme.

Credit card in rural India known as "DENA KRISHI SAKH PATRA" (DKSP).

Drive-in ATM counter of Juhu, Mumbai.

Smart card at selected branches in Mumbai.

Customer rating system for rating the Bank Services.

2.2 Growth and Development of the Organization:-

To evolve and position the bank as a world class, progressive, cost-effective and customer

friendly institution providing comprehensive financial and related services: integrating frontiers of

technology and serving various segment of society especially the weaker section of the society:


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committed to excellence in serving the public and also excelling in the corporate values.

Corporate excellence emanate from good corporate governance exercised by adopting

standard of transparency, accountability, professionalism, social responsiveness, and ethical

business practices with this in view, the has been making efforts for adopting the best practices.

The bank commitment towards corporate governance is to bestow greater transparency and

openness in the management and to ensure best performance by staff at all the levels to

maximize the operational efficiency. Adopting the corporate governance as a work ethos, the

bank is committed to enhancing the stakeholders value.

2.3 Present Status of Organization:-

Dena bank might just be another case of bank in trouble. Going by the recent observations of

the accounting department of the bank itself, the banks capital adequacy ratio (CAR) and

profitability in serious doubts.

An analysis of the financial position of the bank for the year 2002-03, by the accounts

department of dena bank, copy of which is in the possession of Indian Express, showed that the

banks CAR stood at 9.33% would go down as low as 6.02% as per the latest RBI guidelines. In

simple terms, a low CAR implies that the bank would be trouble there is a run on it since it has

overexposed itself.

Further, miscellaneous income, which also accounted for the increase in profits, went up by Rs.

32.92 crore to Rs. 86.06 crore for the year 2002-03. However, the review showed that Rs. 19.50

crore of the miscellaneous income was due to

transfer of old credits over five years lying with the bank in suspense receipts/ unclaimed

credits.


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Another element of doubts in the results is the fact that the bank had reversed an amount of Rs.

18.40 crore to the balance sheet as disputed tax liability. This was based on the expert opinions

received by bank on tax consultants and also on a high court decision in the case of American

Express Bank. The above three aspects are taken together accounted for Rs. 83.40 crore of

profit.

2.4 Functional Departments of the Organization:-

Dena Bank deals with the following functional departments:

1. Personal

In the Dena Bank Personal Banking section, the organization offer its services with a personal

touch by reaching out to all in various manners, one of them is through offering a basket of our

Deposit Schemes which delivers a strong return on all your personal savings and ourLoan

Schemes which provides the required financial assistance in your times of need.

2. Corporate


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Corporate Finance

Dena Bank provides financial assistance to the business entities engaged in various activities of

manufacturing, trading and service.

The Financial assistance is provided for setting up new projects, acquiring assets and also for

meeting day to day working capital requirements of the constituents. These assistances are

termed as Long Term Finance & Short Term Finance respectively.

Term Finance

Term Loan/Finance covers funds required for acquiring means of production such as land,

building and plant and machinery etc. These could be for setting up new projects or expanding

the present activities. Term finance is generally given for a longer period and is repayable in

installments over the period with or without Moratorium. The period and the installments are

determined based on the repayment capacity of the project / borrower.

Working Capital Finance


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Working Capital Finance (WCF) is extended for carrying out normal trading/ manufacturing

activities.The working capital finance is provided for a relatively shorter period generally for a

period of 1 year and renewed on yearly basis considering the performance of the borrower.

The WCF is considered only after project nearing completion and after full tie up of term loan

requirement.

The Working Capital limits of the borrower are assessed by adopting various methods such as

Projected Turnover Method (Nayak Committee Recommendation), Permissible Bank Finance

Method, Cash Budget Method etc. depending upon the aggregate working capital limit required /

enjoyed from the banking system, nature of activity, production cycle etc. Working Capital

finance is in the form of pre-sale and post-sale limits. In Pre Sale Finance the advance is

granted for acquiring Inventory for production / processing or Trading purpose while the Post-

Sale Finance is extended against the receivables. Dena Bank encourages Post-sale finance in

the form of purchase/discounting of bills etc.

Pre Sales Finance :

1. Cash Credit Hypothecation / Pledge against Stocks

2. Packing Credit Hypothecation / Pledgeagainst Stocks

3. Clean Packing Credit Limit

4. Trust Receipts

5. Working Capital Loan (Demand / Term)

Post Sales Finance :

1. Bills discounting / purchase Inland / Foreign

2. Cash Credit Hypothecation against Book Debts

3. Advances against Export Incentives

4. Purchase of Cheques/Demand Draft


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Non Fund Based Credit Assistance

The Business units also require Credit Assistance for procurement of Goods, where the

funds are not involved.Such facilities are available against the assured commitments /

guarantee from the Lending Institutions.

Dena Bank is extending such Non Fund Based assistance to the eligible units in the form of :

1. Issuance of Guarantee of various types like Performance, Financial, Bid Bond, Tender

Deposit / Earnest Money etc. and

2. Issuance of Letter of Credit

3. Deferred Payment Guarantee

Export Credit

Bank extends credit to Exporters at Competitive rates, at both Pre-shipment and Post-shipment

stages.

Recently, Bank has introduced Gold Card Scheme which provides cheaper export credits to the

eligible borrowers. Selected Clients engaged in exports are also suitably rewarded in the form of

Export Credit Denominated in Foreign Currency viz. PCFC (Pre Shipment) / REBA (Post

Shipment Credit).

Specific Schemes

The Bank has devised specific schemes for the following Sectors :

1. Educational Institutions,

2. Builders & Developers,
http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,193http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,193http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,194http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,194http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,194http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,193


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3. Hospitals,

4. Hotels & Restaurants &

5. Entertainment Industry.

3. NRI Desk

With over 1100 branches spread across the country, Dena Bank is your ideal banking

partner if you are a Non-Resident Indian.

All transactions by NRIs in Indian Banks are governed by RBI Rules and Regulations .

4. Priority & SME

These are the sectors where Dena Bank has taken special care to ensure instant

sanctions and approvals for all applicants.
http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,195http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,195http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,196http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,196http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,197http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,197http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,197http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,196http://www.denabank.com/viewsection.jsp?lang=0&id=0,136,144,195


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Priority Sector Schemes:

1. Dena Rural Internet Kiosk Scheme

2. Dena Shakti Scheme

3. Dena Laghu Udyami Card Scheme

4. Dena Rural Artisan Credit Card Scheme

5. Dena Swarozgar Credit Card Scheme

5. Dena Billpay:-

AutoPay

Just give us your bill details, specify your bank account and we will pay your bill for you

every month from that account. You can specify an upper limit and bills above this limit

will be paid only on your specific instructions.

PhonePay

Get a SMS alert when bill is due and issue payment instructions in accordance.

Internet


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If you have access to the internet, you can view and pay your bills online at

www.denabank.com. You will receive new bill notifications, due date reminders and

payment confirmations via email.

6. Dena ATM Services

Dena Bank always stands in forefront in understanding it customers need. Dena Bank

Debit cum ATM Card offers you an easy and convenient way to do all your transactions

and that too within a fraction of seconds. Presently we have more than 380 ATMs all

across India. Dena Debit cum ATM Card is your Bank Account in your pocket. Get your

Dena Bank Debit cum ATM Card today and avail round the clock uninterrupted service.

Below is the simple procedure to use this facility:

1. Contact your Branch.

2. If you dont have Saving or Current Account, first open your account.

3. Get the Debit/ATM Card Application form from the Branch, fill it up and submit it to your

Branch.

4. Within 10 days, you will receive your Debit cum ATM Card along with PIN (Personal

Identification Number) and Debit cum ATM Card Booklet.

5. Activate your card immediately by withdrawing cash from from Dena Bank ATM. After

that you can use your card on POS Terminal ( Merchant Establishments)
http://www.denabank.com/http://www.denabank.com/http://www.denabank.com/


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7.Other Services:-

Dena Bank, your trusted family bank, now is proud to offer a range of sophisticated

banking services by way of Any-branch banking, Multi City cheque, Dena ATM's, Dena

Cards, online remittance, Internet Banking, Mobile banking, Tele banking, Online utility

Bill Payment, Value added Service through ATM, Kiosks, loans and many more. With

over 1100 branches across the country, we are always ready to serve our customers,

and to offer them the best of the technology-enabled banking products and services.

2.5 Organization Structure and Organization Chart:-

Organization Structure:-

HEAD OFFICE

REGIONAL OFFICE


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BRANCHES

Executive cards of the organization. They are Executive Director, General Manager (GM),

Deputy General Managers (DGM), assistant General Managers

(AGM), Chief Managers (CM), Managers and other officers are in the hierarchy at the head

office level functioning in various Departments. The regional Managers heads the Regional

Officers who are assisted by other down in the hierarchy. The Branch is headed by AGM\CM\

Senior Managers\Managers depending upon the size of the Branch activities and rendering of

satisfactory customer service. The bank has a very good system of delegating power to the

different functionaries in the hierarchy to facilitate speedy decision- making process even up to

the branch Level.

Organization Chart:-

As mentioned above, the organization chart for a regional office is different from organization

charts of a Head Office as well as Branches. The organization chart for the regional office where


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the training has taken place consists of various designations and responsibilities. The various

designations and the persons responsible for that designations responsibilities are described as

under through the charts.

S.J. Majumdar

A. C. Katial

Devi Singh Channokar


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2.6 Product and Service Profile of the Organization Competitors:-

State Bank Of India:-

G.D. Sinha

(Senior Manager)

Hakeem Alam

(Manager)

Deepika Kansal

(Officer)


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The Bank is actively involved since 1973 in non-profit activity called Community Services

Banking. All our branches and administrative offices throughout the country sponsor and

participate in large number of welfare activities and social causes. Our business is more than

banking because we touch the lives of people anywhere in many ways. Our commitment to

nation-building is complete & comprehensive.

Punjab National Bank:-

Established in 1895 at Lahore, undivided India, Punjab National Bank (PNB) has the distinction

of being the first Indian bank to have been started solely with Indian capital.The bank was

nationalised in July 1969 along with 13 other banks. From its modest beginning, the bank has

grown in size and stature to become a front-line banking institution in India at present.

A professionally managed bank with a successful track record of over 110 years.

Largest branch network in India - 4525 Offices including 432 Extension Counters spread

throughout the country.

Strategic business area covers the large Indo-Gangetic belt and the metropolitan

centres.

Ranked as 248th biggest bank in the world by Bankers Almanac , London.

Strong correspondent banking relationships with more than 217 international banks of

the world.

More than 50 renowned international banks maintain their Rupee Accounts with PNB.

Well equipped dealing rooms; 20 different foreign currency accounts are maintained at

major centres all over the globe.


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Bank of India:-

Bank of India was founded on 7th September, 1906 by a group of eminent businessmen from

Mumbai. The Bank was under private ownership and control till July 1969 when it was

nationalised along with 13 other banks.

Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh and 50 employees, the

Bank has made a rapid growth over the years and blossomed into a mighty institution with a

strong national presence and sizable international operations. In business volume, the Bank

occupies a premier position among the nationalised banks.

The Bank has 3021 branches in India spread over all states/ union territories including 136

specialised branches. These branches are controlled through 48 Zonal Offices . There are 28

branches/ offices (including three representative offices) abroad.

The Bank came out with its maiden public issue in 1997 and follow on Qualified Institutions

Placement in February 2008. . Total number of shareholders as on 31/03/2009 is 2,35589.

While firmly adhering to a policy of prudence and caution, the Bank has been in the forefront of

introducing various innovative services and systems. Business has been conducted with the

successful blend of traditional values and ethics and the most modern infrastructure. The Bank

has been the first among the nationalised banks to establish a fully computerised branch and

ATM facility at the Mahalaxmi Branch at Mumbai way back in 1989. The Bank is also a Founder
http://www.bankofindia.com/Home.aspx


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Member of SWIFT in India. It pioneered the introduction of the Health Code System in 1982, for

evaluating/ rating its credit portfolio.

Bank of baroda:-

Bank of Baroda believes in the strength and integrity of relationships built with its customers like

you. With over 101 years of experience in the banking industry and a wide network of over 3000

branches all over the country, it has always been active in extending financial support and

adapting to customers changing needs.

Its Deposit Products,Retail Loans,Credit Cards and Debit Cards help the customers with their

growing financial needs. With facilities like Lockers it ensure that customers valuables are safe

with it. Its countrywide branches offer the customers convenience and ease in operating them

account wherever they are. Its 24-hour ATMs enable them to withdraw cash, check their

account balance and request for a new cheque book even after banking hours.

Faster technology for better service:-

Baroda Internet Banking / Baroda Mobile Banking, its latest Internet and Mobile banking

initiatives enable them to operate their account just as they would in any of its branches. The

customers can through the Internet check their balance, request for chequebooks and print
http://www.bankofbaroda.com/branchlocator.asphttp://www.bankofbaroda.com/branchlocator.asphttp://www.bankofbaroda.com/pfs/deposits.asphttp://www.bankofbaroda.com/pfs/deposits.asphttp://www.bankofbaroda.com/pfs/retailloans.asphttp://www.bankofbaroda.com/pfs/retailloans.asphttp://www.bankofbaroda.com/pfs/retailloans.asphttp://www.bobcards.com/http://www.bobcards.com/http://www.bankofbaroda.com/pfs/atm_debitcards.asphttp://www.bankofbaroda.com/pfs/lockers.asphttp://www.bankofbaroda.com/ibobmbob.asphttp://www.bankofbaroda.com/ibobmbob.asphttp://www.bankofbaroda.com/pfs/lockers.asphttp://www.bankofbaroda.com/pfs/atm_debitcards.asphttp://www.bobcards.com/http://www.bankofbaroda.com/pfs/retailloans.asphttp://www.bankofbaroda.com/pfs/deposits.asphttp://www.bankofbaroda.com/branchlocator.asphttp://www.bankofbaroda.com/branchlocator.asp


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banking, tele-banking, online utility bill payment, and value-added service. During the fiscal year

ended March 31, 2009, the total number of branches comprised of 1184.

Dena Bank. The Company's principal activity is to provide commercial banking and other related

services. The Company also provides in merchant banking, asset management and other

related services. The company's banking products and services are provided through 1184

branches offices, 387 ATMs all over India. The Company operates only in India.

The Company's principal activity is to provide commercial banking and other related services.

The Company also provides in merchant banking, asset management and other related

services. The company's banking products and services are provided through 1184 branches

offices, 387 ATMs all over India. The Company operates only in India.

Dena Bank- Key Data:-

Ticker: 532121 Country: INDIA

Exchanges: BOM Major Industry: Financial

Sub Industry: Commercial Banks

2009 Sales38,783,302,000

(Year Ending Jan 2010).Employees: 9,883

Currency: Indian Rupees Market Cap: 25,340,829,720

Fiscal Yr Ends: March Shares Outstanding: 286,823,200
http://www.corporateinformation.com/Company-Snapshot.aspx?cusip=C356AK300http://www.corporateinformation.com/Company-Snapshot.aspx?cusip=C356AK300http://www.corporateinformation.com/Company-Snapshot.aspx?cusip=C356AK300http://www.corporateinformation.com/Company-Snapshot.aspx?cusip=C356AK300


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Share Type: Ordinary Closely Held Shares: 146,820,000

Table No- 2

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