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A Journey to the Cloud

September 2014

Shirin Hamid -‐ Chief Technology Officer and Director Office of Informa@on Systems and Technology United Na@ons Development Programme

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Urban Partnerships for Poverty Reduc6on

Sunday site visit with UNDP programme, supported by DFID, to the urban seJlement of Korail, Dhaka, to meet women’s leadership project members.


United Na@ons Development Programme: Empowered lives. Resilient na@ons.

Who we are

World Water Day in the Marshall Islands, UNDP Flickr

We help countries eradicate extreme poverty, reduce inequali@es, build sustainable human development, focused on growth, inclusiveness, women’s right’s, and crisis preven@on and recovery.

Our global footprint for social good

hJp://open.undp.org/#2014. UNDP’s $5B por[olio, with 5,000+ development projects in 177 countries and territories worldwide. IATI makes informa@on

Across regions:

•  Africa •  Arab States •  Asia-‐Pacific •  Europe -‐ CIS •  La@n America

about development aid spending easier to access, use and understand.


Informa@on & Communica@ons Technology (ICT) to serve the world

Sisyphus: Overextended, unorganized, and disparate ICT systems Atlas: Founda6onal inter-‐Agency ERP and cohesive ICT architecture

•  ICT opera@ons and project management for over 22,000 staff in 177 offices •  A transforma@ve service model that champions innova@on and new trends •  A call to collaborate and inter-‐operate with other UN Agencies •  Changing face of ICT: from programming to strategic value

From Sisyphus to Atlas in five years… next is all systems in the cloud

FROM 1.  Hundreds of siloed business systems 2.  Poor data governance and repor@ng 3.  Old videoconferencing equipment 4.  Unsecure file servers in 177 offices 5.  Aging infrastructure 6.  Risk-‐prone local commodity services 7.  ICT demand outstripping supply 8.  Restructuring: more staff in field 9.  Organiza@onal budget crunch

TO 1.  Interoperable systems 2.  Corporate results monitoring 3.  Videoconferencing services 4.  Central file storage 5.  New IP telephony; data in cloud 6.  Managed services 7.  Approved investment plan 8.  BeJer remote communica@ons 9.  Leaner, streamlined systems


What is the Role of ICT at UNDP?

ICT-‐as-‐a-‐Service. We offer resilient, global ICT services, founded on:

•  Strong ICT governance

•  Cohesive technology architecture

•  Integrated, interoperable ICT services

•  Transparent and accountable systems

•  Shared ERP services for 7 UN Agencies

•  Mobility, Connec@vity, Agility

•  Cloud services (and backup)

•  Strategic partnerships, including:

2003 Private cloud: Inter-‐Agency ERP services

2008 Private cloud: enterprise email services ERP external access Smart device usage policy

2010 Private cloud: UNDP Intranet, knowledge networking sites, and public websites Interna@onal Aid Transparency Ini@a@ve (IATI)

2012 Private cloud: Managed security services Virtual videoconferencing mee@ng rooms Green ICT Managed print services

2014 Public cloud: Email, Unified Communica@ons, file sharing, and web-‐based produc@vity tools Modular, virtual office of the future (mobile, solar, etc.)

Journey to ICT as a Service

ICT Produc@on

Business Produc@on

ICT as a Service -‐ Dedicated Programme Support

Maturing, cost-‐efficient public cloud replaces private cloud

Why public cloud compu@ng?

UNDP Internal Use Only

Key Drivers and Concerns Business efficiency Informa6on security

Collabora6on/knowledge sharing Collabora6on/knowledge sharing -‐ External

Integra6on w/Intranet Integra6on w/Extranet

Innova6on Performance (connec6vity)

Mobility Risk Management


Innova@on, business produc@vity, mobility, leaner ICT, greater cost

effec@veness, beJer collabora@on and transforma@ve work prac@ces.

How did we do it? 1. UN inter-‐Agency/execu@ve teams explored cloud solu@ons.

2. Cloud market analysis showed business value and ICT Governance Group endorsed the move towards the cloud.

3. Engaged in a business and technical selec@on process.

4. Technical, procurement legal, and informa@on security teams inves@gated risks, including protec@on of UN Privileges and Immuni@es. Core decision criteria: business value, user experience, technical capabil@es, ROI, legal Terms and Condi@ons, security and privacy, immuni@es and privileges.

5. Independent analyst perfomed Independent verifica@on and valida@on, focused on Total Cost of Ownership, Informa@on Security, and proper fit/gap for UNDP.

6. Microsop Office 365 selected as the UNDP enterprise cloud solu@on, with service offerings for project use (‘lean’ Microsop Office 365 and Google Apps for Business).

7. Project proceeded with planning, design, implementa@on, tes@ng, and change management.

8. Phase One successfully completed this June: migra@on of email/UC (22,000 staff/80TB data).

9. Phase Two: pilot and early adop@on of OneDrive for file storage and file sharing, Office 365 produc@vity tools (MS Word, Excel, PowerPoint, and OneNote).

Working together (the UN as ONE)

Office 365

Apps for Business

12 UN en@@es (UNDP, UN Women, PAHO, UNFPA, ITU, WFP, WHO, ICAO, UNOPS, UNHCR, UNAIDS, IOM, and UNICEF) par@cipated in a joint procurement engagement. Some are now rolling out cloud solu@ons, with different solu@ons, tools, services, and @metables for delivery.

•  UNDP -‐ UN Women •  UNICEF -‐ UN Volunteers

•  UNFPA -‐ UNDP -‐ Programme support to Prime Minister’s Office, Bangladesh

Driver differen6als: cost, return on investment, governance, implementa6on scope, data security concerns, change management, legacy environment, and integrated services

Going to the cloud Gartner Recommenda6ons

•  The decision of which suite

is determined by enterprise requirements for features and func@onality offered

•  If an enterprise requires legacy support for an exis@ng Microsop system, it's best to go to Microsop

•  If the enterprise has a "greenfield" situa@on, it can pick from either suite

•  Google Apps for Business offers the least expensive and quickest implementa@on

SaaS Suites for Communica6on, Collabora6on and Content Management: Assessing Google and Microso= | 22 August 2012

•  It was incredibly fun and we learned a lot by looking at the two solu@ons with their evolving roadmaps!

•  Microsop’s offering is rooted in client solu@ons that staff is familiar with, now with enhanced offerings for online collabora@on and produc@vity func@onali@es

•  Google’s offering is a fully cloud-‐based solu@on and infrastructure: interoperable, innova@ve, with streamlined solu@ons for mul@ple devices, greatest costs savings, online capacity quota, and produc@vity enhancements

UNDP cloud compu@ng benefits 1. Mobility -‐ Support for a changing global

workforce working from anywhere, any@me,

on any device.

2. Significant cost savings annually

3. Reliability of cloud enterprise services

4. Secure, integrated enterprise online

environment accessible remotely

5. Collabora6on across interoperable

systems and communc@es of prac@ce

Industry ten top benefits

Programme Support in Bangladesh

UNDP has partnered with the Prime Minister’s Office to deliver the Access to Informa@on (a2i) Programme, embracing ICT as a powerful enabler for Bangladesh’s socio-‐economic transforma@on. has been very successful in transforming Bangladesh into a middle-‐income country, leveraging the benefits of ICT by improving tradi@onal public services delivery across Bangladesh.

A2i leverages the UNDP Google Apps for Business Long-‐Term Agreement for programme delivery.

Key drivers and benefits include:

•  Great value for money

•  Easy to deploy, adopt, and use

•  Quality messaging/collabora@on tools

•  Solid security and compliance

•  Google Drive, Docs, Hangouts, Google+

BeJer collabora@on and communica@ons

Co-‐authoring is great – colleagues can edit the same document from two different offices and two remote loca6ons, without having to worry about whether we each have the latest version, without having to compare our copies of the document.

Patrick Pee, Assistant Resident Representa6ve, UNDP Malaysia

Now we can simplify, standardize, and streamline communica6ons across the organiza6on, allowing UNDP to do what it does best: providing knowledge and exper6se around the world.

Maty Ndiaye, Outreach and Public Informa6on Officer, Communica6ons Office, Bureau of External Rela6ons and Advocacy, UNDP

Op@mized programme support With the cloud we can now improve collabora6on for programme support and this can lead to beNer communica6on and more produc6vity, allowing UNDP to improve its support for our partners around the world. Silvia Morimoto, Chief of Staff, Regional Bureau for Asian and the Pacific

I am pleased to be a part of the project team to oversee and test cloud performance and capabili6es, working closely with one very proac6ve migra6on team. The email move to the cloud was unbelievably seamless and func6onality is beNer than ever…with nearly unlimited capacity as well! Peter Liria, Director, Ethics Office

Is our data safe in the cloud? A lot of people ask me if our data will be safe in the cloud. Yes, it will, as we have taken steps to ensure this. We've convened Chief Informa6on Security Officers from many UN Agencies and came up with ac6ons to mi6gate risk in cloud compu6ng. Paul Raines, Chief Informa6on Security Officer, UNDP

What we did to ensure our risk profile:

•  Convened a task force of Chief Informa@on Security Officers producing a white paper with recommenda@ons to mi@gate cloud compu@ng risks

•  Had our legal team (singular) ensure there were contractual provisions placed in the services contract to protect UN privileges and Immuni@es

•  Ensured UN privileges and immuni@es were adequately protected •  UN system white paper on cloud compu@ng risks and recommended mi@ga@ng ac@ons •  UNDP is cer@fied by LRQA as following ISO standards 27001/2 and 9001 •  Created an informa@on classifica@on & handling guideline and associated on-‐line training for users to ensure proper user handling of sensi@ve informa@on in the cloud

Microsop expressed astonishment at our rate of success, delivered in record @me (22,000 accounts -‐ 80TB of data in under 4 months), while Microsop around the world watched an incredible speed of delivery.

Smooth as Silk In Bangladesh, the migra6on was as smooth as silk. The key was worksta6on readiness and great support from the email team. Three cheers to UNDP’s email migra6on to Public Cloud! And we look forward to migra6on to the Office 365 produc6vity suite, OneDrive! B.E.M. Manjur-‐e-‐Khuda, ICT Manager, UNDP Bangladesh

My Dad loves the cloud! Koi (son of James Nguyen, Windows Specialist, OIST/UNDP)

B.E.M. Manjur-‐e-‐Khuda, ICT Manager, UNDP Bangladesh

UNDP moves to the Office 365 cloud…

Cloud services are… Infrastructure as a Service NETWORK Pla[orm as a Service APPLICATIONS So\ware as a Service END USERS -‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐-‐

END GOAL… Humanitarian Service

Understanding our paradigm ships 1. People -‐ from co-‐workers to co-‐creators

Crowdsourcing, mobility, social media, collabora6on

2. Technology-‐ infrastructure support to service delivery

Green ICT, server-‐less offices, cloud, I-‐A-‐A-‐S, S-‐A-‐A-‐S, P-‐A-‐A-‐S, Office of the Future

3. Processes -‐ from backroom opera6ons to business innova6ons

Mobile banking, eServices, e-‐government, cell phone malnutri6on monitoring


UNDP Guatemala mobile disaster recovery unit

Mobile money coverage in Democra6c Republic of Congo:

UNDP Eritrea solar panels

Sustainable, green UN House in Viet Nam

Guiding Principle: The CO local ICT infrastructure should be resilient, compact and reduce/simplify to only connec@vity as much as is feasible. It should follow UNDP cloud compu@ng strategic direc@on and the standard of ONE OFFICE IN A BOX, where all ICT is standardized in a single

Enterprise ICT landscape

Capacity Development -‐ Poverty Reduc6on

SURGE Capacity

Emergency No6fica6on System


2015 and Beyond

Informa9on workers will erase the boundary between enterprise & consumer technologies. Frank GilleJ, Forrester

ICT Innova6on Hub

THANK YOU!

Our journey to the cloud has been informed by UNDP’s organiza6onal needs as well as the evolving roadmaps of key players in the field, where we are able to leverage the best of all possible worlds to deliver on our poten6al and our promises…

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