Airport Ground Transportation

THE NEED FOR STANDARDS AND

GUIDELINES

STANDARD An acknowledged measure of comparison for quantitative

or qualitative value;a level of requirement , excellence, or attainment

GUIDELINE A statement of policy or procedure

FLEXIBILITY Responsive to change; adaptable

Why do we need Standards and Guidelines?

Protect revenues and meet operational and customer service needs

Define a targeted level of service and ensure uniformity in the operation

Provide a basis for training, discipline, and enforcement

Promote equality and fair competition Maximize airport roadways and curbside

Standardization ChallengesEach airport is unique in configuration,

construction, and political environment Changing airline market requires continued

modification and flexibilityCultural differences often dictate patron behaviorEscalating fuel cost and security requirements

have shifted financial responsibilities and have lead to different/additional user charges

Technology compatibility

Levels of Standardization

Airport-wideStatewideNationwideWorldwide

Florida AirportsStandards enhance the relationship

amongst state airports Shared standards set guidelines for

airlines, tenants, service providers and ground transportation operators

Standards justify airport actions and assist with legal defense

Standards benefit airport patrons and the community

NationwideSharing of knowledge and experience

promotes development of standards.The internet and media in general have

redefined travel and created a more generic airport experience.

Airports share automated system solutions (parking, ground transportation, etc.).

Airports nationwide face similar challenges – economy, security, etc.

Remote Bus Station

WorldwideStandards assist the international passenger as

major airports serve or provide connecting service to international destinations.

Our communities have changed and so have our patrons (more international communities).

Technology has brought the world together.Many service providers and vendors operate

worldwide.

MIA Standardization Challenges

The unified approach where ground transportation, parking and roadway management are Landside responsibilities,does not allow the creation of generic airport operations classifications.

Extensive construction projects and security mandates impact landside responsibilities and often require modification of procedures.

Living wage requirements affect management agreement and concession contracts and have lead to operational changes.

Landside

MIA Standardization Challenges

Nationwide, CBP and TSA staffing guidelines do not work at MIA due to the high international passenger loads, high volume of international baggage and countries served.

With an increase of staffing and security needs, nationwide standards for TSA equipment do not meet MIA needs.

Existing StandardsCounty and airport regulations,

operational directives, and standard operating procedures

Ground transportation permit standards and requirements

Taxicab county & airport requirementsConcession and management agreement

contract requirements for ground transportation and parking contracts

Ground Transportation Permits

Ground Transportation Permits

County licensing requirementsVehicle and insurance requirementsFees and chargesTrip counting devices (AVI)Reporting and payment requirements

Taxicab Standards….

Taxicab StandardsThe County establishes taxicab driver

requirements such as age, driving record, criminal background, language proficiency, training, etc.).

They also establish vehicle standards (mechanical, age, color, markings, equipment, permits,etc.) and insurance requirements.

Landside enforces MIA and County requirements for taxicabs operating at MIA.

Shared Ride Van Service Provider

SuperShuttleA concession contractMinimum qualifications; Owner and

management experience, vehicle ownership, license and operation history

Vehicle standards; Age,seating capacity, equipment, approved color and markings,

ADA requirements, insuranceCustomer service, staffing, training, and fares

Employee Transportation Contract

Employee Transportation Contract

A management agreement contractOperator: First TransitManagement experience, staffing and

training requirements Recording, reporting, budgeting,

auditing,and insurance requirements Allowance for expansion of services

provided

Parking

Public Parking A management agreement contractOperator – Airport Parking Associates

(Central Parking)Management experience, staffing and

training requirements Recording, reporting, budgeting,

auditing, and insurance requirements Allowance for expansion of services

provided

Technology Assists Standardization Efforts

ASCOM parking revenue control system with patron interface device and credit card in/out capability has improved the parking experience reduced staffing needs and minimized fraud.

AutoVu LPR and mobile LPI have proven to be excellent customer service and law enforcement tools and have minimized fraud.

Technology…

TransCore ground transportation AVI system with Durasys software has served to maximize ground transportation revenue.

TransCore wireless access system for parking will expedite public parking entry and exit.

How does AGTA help our standardization efforts?

Data compilation and disseminationNetworking opportunitiesIndustry reports and newslettersInformation exchange addressing all

aspects of ground transportationA source of established professional

advice