airline reservation system
TRANSCRIPT
![Page 1: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/1.jpg)
Airline Reservation
System
![Page 2: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/2.jpg)
Group Members
• Awais Ali Umer• Taimour Gondal• Irfan
![Page 3: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/3.jpg)
Important Key Terms in Airline
• Aircraft: A vehicle capable of air transport, such as an airplane, a helicopter, etc.
• Airline: A company that provides air transport services for passengers or freight under license from a recognized public authority. Also known as Carrier in some geographies
• Scheduled airline: An airline that operates its flights to a fixed schedule, i.e. flight timings are fixed
![Page 4: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/4.jpg)
Important Key Terms in Airline (continued…)
Charter airline: An airline whose flights do not have a fixed schedule
Itinerary: A route of journey proposed to a flight.
Travel agency: A business that attends to the travel needs of an individual or a group of individuals
![Page 5: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/5.jpg)
History of Reservation System
• Prior to 1950 all information about reservation was published by airlines in large books, with separate books for each type of information
• Travel agents had a really tough time looking through multiple books for booking tickets that covered multiple airlines
• It was impossible to get a real-time view of the inventory (available seats on a flight) since airlines could synchronize data from multiple locations only once a day
• In order to make a booking, a customer would call up a travel agent, providing them details of their itinerary
• Travel agent would first look up airlines, flights and schedules matching the customer’s itinerary then Customer would call up individual airlines to check seat availability
• Once seat availability was confirmed, travel agent would look up the price appropriate for the flights selected and inform the customer
• Upon confirmation from customer, travel agent would call the airlines back to reserve the seats
![Page 6: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/6.jpg)
(continued…)
• In 1950 American Airlines decided to set up a computerized system that would allow real-time access to all its data across all its offices and travel agents
• As a result, Semi-Automated Business Research Environment, or SABRE was born in 1964. It was the first computerized airline system (CRS) in the world
• SABRE was developed as a joint effort between IBM and American Airlines
![Page 7: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/7.jpg)
Functions provided by a CRS
A CRS typically provides the following functions Flight schedule information: Days and times for flights operated by the
airline Availability information: Seat availability on a flight by service class, i.e.
Economy, Business or First class Fare quotes: A consolidated fare for an itinerary based on flight, day,
time, service class and passenger types chosen Reservation information: Seat bookings Ticketing information: Generating and storing tickets Refunds and cancellations: Cancellation of existing reservations and
tickets
![Page 8: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/8.jpg)
An availability display screen by Galileo
![Page 9: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/9.jpg)
The birth of Global Distribution Systems
Although the CRSs simplified the task of maintaining airline data, they brought in new problems In order to handle increasing passenger traffic, large computer
systems were required for CRSs. This created a cost burden for airlines, especially the smaller ones which did not have enough money to spend on expensive mainframe technology
CRSs were airline specific. This required travel agencies who wanted to sell tickets for multiple airlines to have individual connections to each airline separately
Availability and fare searches across airlines was not possible since each airline had its own CRS. Since most passengers were interested in purchasing the cheapest fare rather than a specific airline, travel agents had to spend inordinate amount of time to determine cheapest fares across airlines
![Page 10: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/10.jpg)
• CRSs recognized the need to host data for more than one airline in order to bring efficiencies to a growing airline industry
• Thus, CRSs transformed from being single airline reservation systems to multi airline distribution systems (GDSs)
• These GDSs also decided to share data among each other to bring in additional efficiencies
![Page 11: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/11.jpg)
Life of a travel agent before GDSs
Travel agent
Mainframe connectivity
Mainframe connectivity
Mainframe connectivity
Airline CRS
Airline CRS
Airline CRS
![Page 12: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/12.jpg)
Problems before advent of GDSs
• Travel agents required individual connections to airlines
• If two or more airlines used different mainframe systems, travel agents had to use and be trained on different mainframe clients
• Inability to perform direct searches across airline systems
• Combining airline inventories a tedious process because inventory searches and reservations had to be performed in individual airline CRSs separately
![Page 13: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/13.jpg)
Travel agent
Airline CRS
Airline CRS
Airline CRS
Mainframe connectivity
Mainframe connectivity
Mainframe connectivity
Airline CRS
Airline CRS
Airline CRS
Mainframe connectivity
Mainframe connectivity
Mainframe connectivity
Airline CRS
Airline CRS
Airline CRS
Mainframe connectivity
Mainframe connectivity
Mainframe connectivity
Synchronization link
Synchronization link
Synchronization link
Mainframe / TCP-IP connectivity
GDS
GDS
GDS
Life of a travel agent after GDSs
![Page 14: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/14.jpg)
GDS
1.A GDS practically centralizes access to multiple airline CRSs, thereby making the lives of travel agents simpler. A GDS provides a single interface to schedule, availability, fare and reservation databases of multiple airlines.
2.Each GDS has direct connectivity to a fixed number of airlines. These airlines are known as hosted airlines for that GDS. The GDS is usually in real-time sync with its hosted airlines.
3.GDSs synchronize with each other to share information about their hosted airlines.
![Page 15: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/15.jpg)
Advantages of a GDS• Simplified access to possibly all airlines, through a single
interface
• Ability to connect to multiple airlines either through legacy mainframe clients or modern PC based clients
• Less maintenance and up-keep overhead
• Ability to combine airline inventories
![Page 16: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/16.jpg)
How GDSs have evolved• Due to airline CRSs being based on mainframes, GDSs have been based
on mainframes as well
• Over the last few decades, GDSs have started providing direct connectivity from non-mainframe clients such as PCs
• GDSs have also started leasing hosting space (hardware, software and connectivity) to airlines which do not want to create and host their own CRSs
• The advent of Internet has seen GDSs offer innovative products suited for accessing airline information over the Internet
![Page 17: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/17.jpg)
How GDSs have evolved (continued…)
• GDSs now provide access to non-air products as well: Car rentals Hotel booking Packaged holidays Cruises and ships Railways Local road transport: bus, tram, taxi
![Page 18: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/18.jpg)
Major GDSs in operation today• Amadeus
Founded in 1987 by Air France, Iberia, Lufthansa and SAS Head-quartered in Madrid, Spain Largest booking share in Europe Third largest booking share across the globe Used by www.ebookers.com, www.expedia.co.uk and www.opodo.com
• Galileo Founded in 1993 by 11 major North American and European airlines Head-quartered in Atlanta, Georgia, USA Second largest booking share across the globe Used by www.cheaptickets.com, www.ebookers.com
![Page 19: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/19.jpg)
Major GDSs in operation today (continued…)• SABRE
Founded in 1964 by American Airlines and IBM Head-quartered in Southlake, Texas, USA Largest booking share across the world Used by www.expedia.com, www.travelocity.com
• Worldspan Founded in 1990 by Delta Airlines, Northwest Airlines and
Transworld Airlines Merged with Galileo in 2006 Used by www.orbitz.com, www.hotwire.com, www.priceline.com
![Page 20: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/20.jpg)
Galileo Desktop
View
![Page 21: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/21.jpg)
Galileo Information System
![Page 22: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/22.jpg)
Booking FileA Galileo Booking File always consists of five mandatory fields. If not all fields are present, the Booking File can not be closed or saved. Mandatory fields:
Itinerary Name Field N.Phone Field P.Ticketing Field T. Received Field R.
Beside the mandatory fields, optional fields can be applicable. Optional fields:
Review Booking File Field RB. Email address from /to MF./MT./MC. Form of Payment Field F. Notepad NP. Mileage Membership Field M. Servicing Request
RQ. Service Information SI. Vendor Remarks
V. Seats
S. Itinerary Remarks RI.
![Page 23: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/23.jpg)
Encode
Decode Record
![Page 24: Airline reservation system](https://reader033.vdocuments.mx/reader033/viewer/2022061401/587d75da1a28ab634b8b52cf/html5/thumbnails/24.jpg)
Any Questions ??????????