KINGFISHER AIRLINES

MRO INDIA 2011

Airline ERP Implementation Vishok Mansingh

Asst. Vice president Engg Logistics & IT

Kingfisher Airlines Limited

India

ANY ERP IS AS GOOD AS IMPLEMENTATION

FLIGHT OPERATION

MATERIALS MANAGEMENT

COMMERCIALACCOUNTS

MAINTENANCE

TECHNICAL SERVICES&ENGINEERING

AIRLINE

MAJOR FUNCTIONS OF AIRLINE

FLIGHT OPERATION

MATERIALS MANAGEMENT

COMMERCIAL

ACCOUNTS

MAINTENANCE

TECHNICAL SERVICES&

ENGINEERING

AIRLINE

LOW TO MEDIUMMEDIUM TO HIGHLOWHIGH

Penetration of IT in different functions

KEY ELEMENT FOR SOFTWARE IMPLEMETATION • Corporate • Technical • Human factor

Corporate • Clear Objective ..well defined goal and milestone • Accurate analysis of life cycle ownership • Clear target for return on investment • Clear Ownership from top• Sell idea to users

Technical • Platform • Software • Level of Technology • IT Infrastructure

HUMAN FACTOR• Level of computer literacy • Comfort with technology • Individual Insecurity • Culture

KINGFISHER AIRLINES

Fleet Size FLEET TYPE NUMBER OF A/C

AIRBUS A319/A320/A321 FLEET 34

AIRBUS A330 05

ATR 72 FLEET 25

ATR 42 FLEET 02

EC-155 02

HS-125 01

TOTAL 69

Statistics • No of station Domestics 70+ International 7• No of Night Halt station 9• Current No of Departure /month 11,000• Capability .. Line maintenance , Heavy Maintenance , limited component repair capability • No Of ERP Users more than 1500

Kingfisher Airlines ERP back ground• Kingfisher Airlines Started in 2005 • Merged with Air Deccan in 2008• Total fleet at time of Merger in 2008, 89 Aircrafts • Total revenue departure more than 13,000• Both Airlines Operated Same ERP ARMS with Different customization • Same civil regulation but different process and documentation

Challenge • Manage IT Infrastructure for fast expansion 0-86 Aircrafts in 3 years period • Integration People from large no of different airlines background • Tendency to Implement Manual process in ERP environment • Two different process integration with keeping airline operation intact• Very large data base integration .

ERP implementation - Corporate • Clear Objective Integrated Electronic record keeping, KPI and other MIS function with high level of automation of manual function Tools which collate all relevant information at point of decision enabling informed decision making, with internal check ,control ,logics to enable lower level of skill requirement without lowering quality and efficiency • Project ownership Well defined has been assigned for project ownership • Ownership cost Life cycle cost of Product , maintenance , Customization , IT infrastructure, Training

ERP implementation - Technical Platform SQL server , Visual Basic , .Net Software Airline resources Management System ARMS® Technology Cutting edge avoiding Bleeding edge IT infrastructure Able to operate on low bandwidth network / no network ..

•

ERP implementation - Human Factor • Computer Literacy No issue in India • Comfort with Technology Instead of teaching people about computer it is better to teach Software about people . • Individual Insecurity Benefit to individual for personal growth • Culture Open transparent culture with high level of integrity

Current Status • In all Functions of E&M . ARMS is implemented • Document Management Infopormpt implemented • ERP has been audited by Indian CAA for control , security and electronic record keeping and accepted

Benefit from good ERP implementation • Establish clear streamline process with proper integration with related functional department • Data integrity / avoid duplication / real time • Able to convert data into information which can be used for decision making • Decimation of information • Process become person independent • Proper check and control for process • Standardization of process • Help outsource function with full control and monitoring.• Give financial business model for control• Reduction in manpower

LOSE SOME

MILLIONS

START AIRLINE WITH

BILLIONS

BECOME A

MILLIONAIRE!

HOW TO BECOME MILLIONAIRE IN AVIATION

INVEST INGOOD

ERP

BECOMEA

BILLIONAIRE

START AIRLINE

WITHMILLIONS

HOW TO BECOME BILLIONAIRE IN AVIATION

KINGFISHER AIRLINES

THANK YOU