airline academy

7/28/2019 Airline Academy

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AIRLINE ACADEMY

WTTC (World Travel and Tourism Council) Research says:

Tourism contributed to %14 of the UAE Economy in 2012

1 in 9 jobs are resulting from the tourism industry

383,500 jobs were supported by travel and tourism in the

country in 2013,the number is expected to further climb to

393,500 jobs.

By 2023, international tourist arrivals to the countryforecasted asl 25.8 million

World Economic Forum Travel

Tourism & Competitiveness

Report 2013 says:

UAE is ranked 1 in the Travel

and Tourism Competitiveness

Index in the MENA region

UAE ranked 3rd in the world for

Air Transport Infrastructure

Enroll yourself with the Middle East No1 Airline Academy

We give birth to the best Work force in Airline & Hospitality Industry


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airlines


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1. IATA Cabin Crew TrainingDescriptionIf you a dream to be the face of an airline, your personal presentation must be immaculate at all times, we

help you to fulfill your dream

Topics covered

Introduction to Aircraft and Aviation Familiarization

Customer Service and managing passenger interactions

All emergency and safety procedures on board

Crew Member Coordination and Communication

Recommended forAll those who are interested in customer service, meeting different people and who enjoy travelling. In

general, you will need a good standard of education, 12th grade or equivalent qualifications, and previous

experience in a customer service role will be an advantage. Entry requirements can vary between airlines.

2. IATA Airline Customer ServiceDescriptionDrive outstanding customer service with the winning combination of knowledge, skills, and attitude.

Topics covered Improved Standard of Customer Service

Verbal & Non-verbal Communication Skills

Customer Contact Techniques

Cross-cultural Awareness

Managing stress

Recommended forThis enhances your career in Ticketing office, reservations, check-in, traffic, operations, baggage service

and information desks, Cargo reservations and receiving staff, Public relations and sales support

personnel.


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3. IATA Airline Marketing

DescriptionTo Stay ahead of the competition by understanding and applying sound marketing principles and to

develop cost effective marketing strategies this can help you.

Topics covered The evolution of technology and its impact in customer engagement and marketing methodologies

Developing marketing processes & strategies in alignment with organizational objectives

The current airline business environment and its impact on airline marketing

Impact of technology on distribution and communication channels: best practices including

social media

Market environment scanning & market research methodologies

Developing a marketing plan and strategy in a case study approach

The Marketing Mix (Product, Price, Promotion, Place) and how to satisfy the needs of your

target audiences

How to create value for, and communicate value to, your customers

Airline alliances and marketing: benefits & drawbacks

Practical strategies for managing your marketing plan efficiently

Recommended forRecently appointed marketing managers, Sales managers and general sales agents, Marketing officers

and market coordinators, Customer service staff.

4. IATA Airline Finance and Accounting Management

DescriptionTo Initiate change and improve performance using a functional approach to cost management, Conduct

financial analysis

Topics covered Airline capital structure and cost classification

Sources and application of funds

Cash management and financial planning

Airline financial control

Capital budgeting

Recommended forFinancial officers and accountants, Treasury managers, Station accountants and cost analysts, Business

unit managers and business analysts.


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5. IATA Passenger Ground Services

DescriptionThis is one of the most visible airport positions and you will have to provide assistance and related

passenger services at the check-in, gate and concourse of your airport.

Introduction to airport & airline operations

Topics covered Computer Reservations (CRS) and Departure Control Systems (DCS) functions

Passenger & Baggage check-in procedures (airport & off-site)

Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging

Dangerous Goods regulations awareness for passenger service agents Managing passenger interactions

Aviation security procedures for passenger & baggage transport

Enhanced passenger facilitation, latest innovations and career opportunities

Recommended forThis course enhances you a career as Airline passenger service staff, Ground Handling Agents

passenger services staff, Airport operators staff providing passenger services, Civil Aviation Authorities

staff providing passenger services, and for anyone wishing to start a career as a Passenger Service

Agent.

6. IATA Airline Revenue Management

DescriptionTo discover the techniques applied by airlines to derive revenue from seat sales to maximize profitability,

to apply pricing strategies etc all you need is this.

Topics covered Managing Airline Passenger Demand

Seat Inventory Control

Scheduling and Capacity Adjustments

Product Distribution

Recommended forThis course is recommended for Airline revenue management analysts, Airline Marketing and Sales

personnel, Customer service representatives and supervisors, Interline department staff.


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7. Airline Travel & Tourism Management

DescriptionAre you interested in working with International Airlines?

Being a part of Leading Travel Agencies?

Or Serving passengers at the Airport?

If yes, your search for excellence in Airline Reservations & Ticketing ends here...

Topics covered Airline Reservation & Ticketing

Airline Management

Travel Management

Tourism Management

Galileo or Abacus or Amadeus or Sabre

Recommended forGaining expertise knowledge and skills which can further help you to enhance the career options by

getting into International Airlines, Airports and Travel Agencies. Students have an advantage here with

this course over unskilled candidates while applying for jobs.


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airpor


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1. IATA Airport OperationsDescriptionTo know the history of aviation and understand the role airports play in the economy, and a complete

solution to work in operations department of airport.

Topics covered

Operational functions of the airport

Rescue, fire fighting and other support services

Airport issues and challenges

The future of airports

Technological developments

Recommended forThis course is recommended for those who aspire to be an airport staff, Travel industry staff etc.

2. IATA Air Transport FundamentalsDescription

To become a more valuable employee or potential employee by having a thorough knowledge of the airtransport industry, its function and role, and you will be able to provide insight into current trends and

issues in civil aviation, such as aviation safety and security, law and new technology.

Topics covered

Role and function of world aviation organizations

Role and function of Civil Aviation Authorities (CAAs)

Role and function of airlines

Role and function of airports

Role and function of Air Navigation Services (ANS) providers

Recommended forThis course is recommended for Junior-level managers in all fields of aviation, Managers entering the

aviation industry etc.


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cargo


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1. IATA Dangerous Goods Regulations

Professional DiplomaDescriptionTo familiarize operational restrictions and packaging instructions related to the transport of dangerous

goods, and also Gain the skills to accept, handle and process shipments containing dangerous goodsaccording to the current edition of the IATA Dangerous Goods Regulations manual.

Topics covered

Contents of the IATA Dangerous Goods Regulations Manual

Dangerous goods classes and divisions

Identification

Packing, marking, labeling and documentation requirements

Radioactive material

Recommended forThis course is recommended Freight Forwarder staff responsible for processing Dangerous Goods

(HAZMAT) shipments, Shippers and packers of dangerous goods, Airline staff preparing dangerous

goods as Company Material (COMAT)


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t ravel


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1. IATA/ UFTAA International Travel & Tourism

Foundation DiplomaDescriptionFor fare construction, travel arrangements and reservations, documentation, IATA rules and procedures,

and to understand the role of Global Distribution System, this is an eye opener.

Topics covered

Environment

Products

Support Services

Air Fares and Ticketing

GDS Electronic Booking Tools

Recommended forThis course is recommended for those who wish to have a career in the travel industry, those who needFoundation Diploma to meet one of the requirements towards becoming IATA-accredited agencies.

Airline personnel, tour operators who deal regularly with travel agents.

2. IATA Travel & Tourism Consultant DiplomaDescriptionBecome a Travel Sales Consultant with specialized industry knowledge and skills to sell travel through a

consultative approach.

Topics covered Destination geography and selling skills

Land and water transportation

Hotels, tours and group travel

Laws and regulations

Fare construction and ticket exchanges

Social Media in the travel industry

Recommended forThis course is recommended for Students who have completed the Foundation Course or the previous

Standard Course, Agents in travel agencies or home based with some industry experience, Staff of tour

operators, consolidators and call centers, Airline passenger sales agents working in reservations, sales,

marketing, or ticket office


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3. Managing The Travel Business

DescriptionBuild management skills in accounting, negotiation, marketing, and product development through

IATA.you will also be able to assess your business and learn about special interest travel and tour

production

Topics covered

Strategy and management

Tour packages

Sales and Marketing

Social Media strategy

Administration and accounting

Recommended forThis course is recommended for Mid-level managers, Agency back-office personnel, travel managers etc

4. Global Distribution Systems Fares and Ticketing Course

DescriptionThis course helps you to Identify and price different journey types, read, interpret, and apply fare rules, to

check minimum-fare rules in pricing itineraries and to use GDS to issue tickets for manually-priced

reservations.

Topics covered Introduction to mileage based air fares, analyzing itineraries and retrieving fares from a GDS

Pricing one-way and circle trip practice exercises

Limitations on indirect travel, side trips and surface sectors

Backhauls, circle trips, journeys in different classes of service and alternative fare break points Lowest combinations, round-the-world journeys and minimum checks

Recommended forThis course is recommended for Airline Ticket Agents and Travel agents


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600 52 4448Email : [email protected] : www.zabeelinstitute.aeSuite # 207, Above Apsara Super Market Building, Bank Street, Bur Dubai, Dubai, UAE.

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