airbiquity cebit the future of connected services final
TRANSCRIPT
The future of connected services has arrived.
Confidential & Proprietary © 2008
Attract consumers.Drive revenue.
Telematics Update Event @ CeBIT 2009
reliability
LUXURY securitySAFETY
What are your customers’ lifestyles?
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wants?needs?
entertainmentinformation
efficiencyCONVENIENCE
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Enhancing the driving experience…
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Connect with customers.
Create new market opportunities and revenue streams.
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Flexible, End-to-End Solution.Easy. Affordable. Proven.
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Reliable, two-way connectivity
CARPND
Connectivity Solution
• Bluetooth Module• Embedded Wireless
Module (TCU)
• Data-Over-Voice• Packet Data (GPRS)• SMS• Broadcasting• Wifi
Choice of Data Transport Technologies
Fuel Prices
Local Search
RoadsideAssistance
More Call Center
D y n a m i c S e r v i c e s(best-in-class partnerships)
Two-tier approach offers broad market reach at cost-effective price points.
Confidential & Proprietary © 2008
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Reliable, two-way connectivity
• Data-Over-Voice• Packet Data (GPRS)• SMS• Broadcasting• Wifi
Choice of Data Transport Technologies
Fuel Prices
Local Search
RoadsideAssistance
More Call Center
D y n a m i c S e r v i c e s(best-in-class partnerships)
PND
Connectivity Solution
• Bluetooth Module• Embedded Wireless
Module (TCU)
CAR
Variety of technology choices provides unmatched
flexibility while ensuring reliability and
affordability across product lines.Confidential & Proprietary © 2008
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Reliable, two-way connectivity
CARPND
Connectivity Solution
• Bluetooth Module• Embedded Wireless
Module (TCU)
Fuel Prices
Local Search
RoadsideAssistance
More Call Center
D y n a m i c S e r v i c e s(best-in-class partnerships)
• Data-Over-Voice• Packet Data (GPRS)• SMS• Broadcasting• Wifi
Choice of Data Transport Technologies
VIAaq managed data service makes it easy to deliver
best-in-class services today, as well as the
flexibility to expand offerings in the future.Confidential & Proprietary © 2008
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Reliable, two-way connectivity
CARPND
Connectivity Solution
• Bluetooth Module• Embedded Wireless
Module (TCU)
• Data-Over-Voice• Packet Data (GPRS)• SMS• Broadcasting• Wifi
Choice of Data Transport Technologies
Fuel Prices
Local Search
RoadsideAssistance
More Call Center
D y n a m i c S e r v i c e s(best-in-class partnerships)
A portfolio of rich content and services keeps you closer to consumers, enhancing the customer
experience and reinforcing your brandConfidential & Proprietary © 2008
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Reliable, two-way connectivity
CARPND
Connectivity Solution
• Bluetooth Module• Embedded Wireless
Module (TCU)
• Data-Over-Voice• Packet Data (GPRS)• SMS• Broadcasting• Wifi
Choice of Data Transport Technologies
D y n a m i c S e r v i c e s(best-in-class partnerships)
Fuel Prices
Local Search
RoadsideAssistance
More Call Center
2
1
Maximize market reach
Multiple options for offering telematics and connected services solutions
EMBEDDED Device
PORTABLE Device
OFF
-BO
ARD
Con
tent
ON
-BO
ARD
Con
tent
Black Box NAV
PND Dock
Low-cost line-fit NAV systems
High-End line-fit NAV systems
PND
TCU
Cell PhoneSmart Phone with NAV app
Bluetooth Interface
A
C
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The Two-Tier Approach
B
E
D
Core Connectivity
ProductVariations in combination
with BT or TCU
Premium offerings,
unique custom bundles
Service and Product Portfolio Mgmt10
PRICE
VALUE
HighTier
Good Better Best
Lo
w
Core services
Key service differentiators
& bundle opportunities
Hig
h
MidTier
Low Tier
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►Bluetooth Module
►Embedded Module
Flexibility enables cost-effective differentiation and market penetration across segments
The Two-Tier Approach
Differentiation:► Demographics► Psychographics► Retail Price► Connected Services► Connectivity
– Bluetooth with DOV*– Embedded GPRS– RDS– HD– Wifi
*DOVData-over-Voice (aqLink in-band modem)
Combining voice and data-centric services offers unique opportunities to interact with consumers
VOICE DATA
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Voice-centric Services Data-centric Services ► SOS Emergency
► Roadside Assistance
► Live Operator Services
► IVR Services
► Concierge Services
► Local Search
► Weather, Traffic, Gas Prices
► Send-to-Car
► Vehicle Health Report
Voice Data
BT Module
Voice + DOV* DOV*DUN
Embedded Module
Voice + DOV* GPRSSMS
*DOVData-over-Voice (aqLink in-band modem)
Choose the best approach for your car or PND portfolio
PND ?
Embedded vs Bluetooth Connected Services Solutions
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Confidential & Proprietary © 2008
Strengths Weaknesses
BT Module
►Hardware costs low
►Airtime paid by customer cell phone
►No subscription necessary
►Allows more cost effective business models
►BT phone penetration high
►Quick time-to-market
►Some services can’t be offered when cell phone is not present (Stolen Vehicle Tracking, Remote Door Unlock, etc.)
►Service reliability issues due to phone pairing (DUN profile and compatibility)
Embedded Module
►Broader array of services can be offered
►More bandwidth for data-centric services
►Hardware costs higher
►Wireless airtime needed
►Device certification process
►Usually expensive subscription programs
►Long time-to-market
►Complex business model
Choose the best approach for your car or PND portfolio
The Apple Case Study
VOICE DATA
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iPod Portfolio with various Connectivity Solutions
iTunes Store
The Ultimate Benchmark for an End-to-End Solutions Experience between Content and Device
Success Factors:►Store►Content►Devices►User Experience►Price level►Payment Solution
iTunes Gift Cards
Connected Services Appeal14
Traffic
Service
s
Fuel P
rices
Roads
ide Assi
stanc
e
Weathe
r Infor
mation
Send R
outes
to PND
Speed
Trap In
fo
Loca
l Sea
rch
GPS Quic
k Fix
Life O
perat
or Serv
ice
Voice P
ortal
for IV
R Service
Send t
o Car
Parking
Space
Loca
tor
Report
Speed
Trap
Intell
igent
Routin
g
Alerts o
f Map
Update
s
Car Diag
nostic
s Info
Report
a Prob
lem
Friend
Finder
Concie
rge Serv
ice
Movie
Listin
gs
News h
eadli
nes
Mercha
nt Cou
pon
Live E
vents
Stock Q
uotes
Empowering the end user
– Airbiquity can help craft bundles that deliver increased safety, productivity, convenience, luxury, and a wow factor
Overall Top Ranking Services
Consumer insights add value: Tailoring service bundles to meet consumer demand
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Differentiation based on feature value
Enhance customer experience
How will you differentiate?
Example: Fuel Prices
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2-way data-over-voice communications
• Price• Time stamp• Station brand• Address, Lat/Long• Fuel grade
Chevron Mon5:15 am
Map Route Save
BP
Shell22 E. Pima Fwy
45 E. Pima Fwy
755 N. Recker Rd.
$3.38reg
$3.43reg
$3.52reg
Tues6:00 am
Tues8:15 am
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Sort by:
Enhance customer experience
How will you differentiate?
Example: Local Search
Yellowpages.com
Yahoo local search
Google local search
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pizzaFIND
2-way data-over-voice communications
A to Z Rating
Distance from current location
Distance from destination
Preferred PND Search Providers
Pizza Hut 1.2 mi E
Map Route Sort
Vito’s Pizza 3.8 mi N
Pizza Capri 3.6 mi S14 N. 2nd Ave., Mesa
432 E. Bell Ave., Mesa
1947 N. Lindsay Rd., Mesa
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Enhance customer experience
How will you differentiate?
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Example: Vehicle Health Report► Get alerts to urgent issues► Check diagnostics and general maintenance► Receive notifications about vehicle/account► Connect to dealer
Drive usage and revenue18
Consumer insights add value: Creating the optimal business model
0% 10% 20% 30% 40% 50% 60% 70% 80%
No trial. Buy service at Retailer
Pay per use
Pay monthly subscription
Advertising sponsored content for free
3-month free trial, then buy
1-year service included, then buy
Purchase price of device includes all services
1st Place 2nd Place 3rd Place
Business Model Rankings
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Confidential & Proprietary © 2008
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• Cost-effective solutions
• Flexible and reliable technologies
• Best-in-class applications and content
• Customizable managed service offerings
• Strong ecosystem and integrated partnerships
• Innovative business models
• Proven: 10 Million+ implementations
The smarter approach to vehicle telematics and connected services
Airbiquity Connected Services
Low-risk, cost-effective
solutions
Mass-market potential
OEMPND
more…
Confidential & Proprietary © 2008
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The future of connected services has arrived.
Thank You!
Ralf HugVP MarketingAirbiquity [email protected]
Networking Profiles:www.linkedin.com/in/ralfhugwww.xing.com/profile/Ralf_Hug