air-it company presentation
DESCRIPTION
View the Air-IT company presentationTRANSCRIPT
Services . Solutions . Support
About Us
Whether you are a start-up or a small to medium sized business we provide a cost effective solution to either fully outsource your IT needs or compliment your internal resources
Our extensive and varied client base covers many market sectors including: not-for-profit, healthcare,
pharmaceuticals, transport, recruitment, construction, lightning protection and hosiery.
We are a Microsoft Gold Partner committed to delivering a variety of first class IT services to businesses across the East Midlands
Fully integrating within our client’s organisation we tailor our services to meet their exact needs
T- 0845 004 3029 [email protected] www.air-it.co.uk
About Us
Our aim is very simple: To do what we do best so you can get on with doing what you do best running your business.
We endeavour to deliver a high quality service, be passionate about customer care and continually improve through innovation.
This has earned us an enviable reputation across our client base which has resulted in continued recommendation.
Our fully accredited team of IT professionals are on hand to deliver the latest cutting-edge technological solutions to help improve the efficiency of your business, reduce costs and increase its overall productivity.
A Quality Assured Supplier on the East Midlands Service Provider Register
Mission Statement
“Our goal is to bridge the gap between our clients and their ICT needs. We offer the key to successful ICT solutions and treat our client's network as if it were our own. We aim to provide clients with stable, secure and reliable ICT solutions. Excellent communications and total honesty are paramount in helping us achieve this goal.”
T- 0845 004 3029 [email protected] www.air-it.co.uk
Our Promise
To identify the best IT technologies to suit your budget and needs.
To be always available when we are needed.
To provide one point of contact with a named Account Manager.
To listen to your needs & never baffle you with needless jargon.
To understand your business and develop a long lasting relationship.
To conduct our relationship openly, honestly and professionally - behaving in the same
way as your internal staff.
T- 0845 004 3029 [email protected] www.air-it.co.uk
Our Partners
Air-IT has partnered with select hardware, software and service industry leaders to provide our clients with the best possible solutions to their IT challenges. This enables us to bring significant technical skills to the supply, implementation and support of our clients’ IT requirements.
Our Accreditations
As part of our ongoing customer commitment we are constantly striving to provide the most up-to-date technical knowledge and skill set amongst our staff. Below are the details of some of the accreditations held by our company and staff:
Client Testimonials
"We really see the benefits of outsourcing our IT Support. Air-IT manage our entire IT infrastructure which takes the stress away from us and allows us to concentrate on developing our core business. We have always found Air-IT to be professional and their unique approach to support and installations invigorating".
John Willis, FD Femcare-Nikomed Ltd
"Air-IT have really impressed us with their focused and friendly manner to meeting our IT requirements. Their structured approach, knowledge and expertise and sense of urgency to problem solving have ensured that we have always had a stable IT platform, and this has been critical to our success".
Nigel Skill, MD Skills Holidays
T- 0845 004 3029 [email protected] www.air-it.co.uk
Client Testimonials
“The advice and support given by Air-IT has been invaluable. As a small business it is difficult to have the breath of skills in-house that is required to run a successful company, their monthly IT Support service has helped us increase our profitability and reduce my stress levels! ".
Daniel Gooding, Partner Rex Gooding Estate Agents
"The prompt, professional and courteous approach of the Air-IT support team is mirrored by the company's ability to deliver on it's promises".
Wayne Murray MD Churchill Steeplejacks UK Ltd
T- 0845 004 3029 [email protected] www.air-it.co.uk
Client Testimonials
“Air-IT is represented by a young team of highly skilled professionals eager to please and enhance the reputation of their growing business through word of mouth testimonial. Response times are extremely quick and we have yet to have a problem that they could not solve – once they worked non-stop through the night to ensure there was no interruption to our business ".
Allan Falconer, MD Legwear International
"I contacted Air-IT at a time when I really needed an IT provider to take charge of our network infrastructure and PC issues. Their IT support has exceeded my expectations and has included services that have helped us reduce our operating costs in other areas of IT and communications".
Gabriele De Col, MD SCM Group UK
T- 0845 004 3029 [email protected] www.air-it.co.uk
T- 0845 004 3029 [email protected] www.air-it.co.uk
Our Services
Free ICT Audits
Financing Options
Tailored IT Support Packages
Network and Server Solutions
Network design and Cabling
Hardware/Software Supply
We provide scalable, cost-effective and integrated IT solutions that leave you free to
concentrate on your core business activities. Our services include:
Network/Desktop Security
Data Backup Solutions
IP telephony
VoIP / Business Broadband
Consultancy / IT Management
Training
Software Development / Programming
Website Design & Development
SEO
Hosting
Domains
IT Relocation/Office Moves
T- 0845 004 3029 [email protected] www.air-it.co.uk
Our Services
Free ICT Audits
We offer prospective partners a free, one-hour on-site audit. We'll look at your systems, highlight your ICT strengths and weaknesses and provide you with a detailed recommendation report - without obligation.
Flexible Financing Options
Need to invest in your businesses IT infrastructure but cost is a barrier? Let us help finance the entire IT solution with a Microsoft financing package tailored to your unique needs. Easy application process, no hidden costs, known and fixed repayments.
T- 0845 004 3029 [email protected] www.air-it.co.uk
IT Support
We have developed a range of packages that have been designed to provide you with the best level of support to match your budget and business needs.
By proactively monitoring your network and systems and quickly fixing problems before they arise, we will minimise downtime, improve staff efficiency and increase your business productivity.
We offer a cost effective solution to either fully outsource your businesses IT needs or compliment your existing internal resources.
Your business can enjoy all the benefits of in-house IT specialists - without the associated cost!
Our tailor made support packages give you complete peace of mind and take the
stress and expense out of managing your technological needs.
T- 0845 004 3029 [email protected] www.air-it.co.uk
Rescue-IT – an ad-hoc service for non-contracted clients covering general and critical support issues both remotley and onsite.
IT Support Packages
Remote-IT – Essential for the small business or start-up providing unlimited remote support by telephone, email & remote engineer portal.
T- 0845 004 3029 [email protected] www.air-it.co.uk
Support-IT – Essential for the small to medium business providing unlimited remote & onsite support.
Manage-IT – A fully managed service suited to businesses that are serious about growth providing strategic consultancy and management of IT systems at Directorship level.
Rescue-IT – an ad-hoc rapid response service covering general & critical support issues both remotely & onsite.
IT Support Packages
Unlimited helpdesk calls (inc. out of hours) Remote engineer portal Guaranteed response times Dedicated Account Manager Monthly onsite backup integrity checks Monthly network reports Network documentation
Our support packages are scalable and flexible to suit your changing needs. All include:
Unlimited remote support 24/7 Server Monitoring Quarterly Desktop health checks Desktop/server updates Out of hours server maintenance Security & firewall management Server & exchange management/administration
Our support packages are scalable and flexible to suit your changing needs.
All Support Packages include:
Unlimited Helpdesk Calls (inc. out of hours) Virtual Desktop Support Guaranteed Response Times & SLA’s Dedicated Account Manager Monthly Backup Integrity Checks Network Documentation Monthly Network Reports
Unlimited remote support 24/7 Server Monitoring Quarterly Desktop Health Checks Desktop/Server updates Out of Hours Server Maintenance Security & Firewall Management Server & Exchange Management/Admin
For a fixed monthly fee, we will become your in-house ICT department.
All our Account Technicians are Microsoft Certified Professionals & there are no hidden costs
Microsoft Server Specialists
Minimal capital outlay, unlike a traditional phone system.
Calls cost a fraction of the price of a traditional phone call.
It is easily customised as your business needs change.
All you need is a broadband connection and a VoIP-enabled phone.
Only one network is needed to manage both voice and data.
Ideal for linking branch offices, staff working from home and staff
'on the road' .
Improved employee productivity by efficiently managing the flow of
incoming calls.
Greater operational efficiency.
It's a secure, high quality and resilient service.
It provides enhanced flexibility for your employees - they can work
from any location worldwide via a broadband connection.
Employees have more ways to stay connected and customers can
reach them more easily.
Installations, Upgrades, Support As a Microsoft Gold Partner we specialise in Microsoft Server platforms. We have extensive technical knowledge & expertise in deploying, migrating, supporting & maintaining server solutions that meet the needs of the small to medium sized business.
All our engineers are Microsoft Certified Professionals & specialise in MS Small Business, Essential Business, Windows & Exchange servers.
Server Specialists
Minimal capital outlay, unlike a traditional phone system.
Calls cost a fraction of the price of a traditional phone call.
It is easily customised as your business needs change.
All you need is a broadband connection and a VoIP-enabled phone.
Only one network is needed to manage both voice and data.
Ideal for linking branch offices, staff working from home and staff
'on the road' .
Improved employee productivity by efficiently managing the flow of
incoming calls.
Greater operational efficiency.
It's a secure, high quality and resilient service.
It provides enhanced flexibility for your employees - they can work
from any location worldwide via a broadband connection.
Employees have more ways to stay connected and customers can
reach them more easily.
Installations, Upgrades, Support Our partnership with industry leading hardware suppliers enables us to provide competitively priced bespoke server hardware to support the specification of your software platform. This includes the industry standard Dell PowerEdge Server range & bespoke options from Hewlett Packard.
We have the skills & experience to assist in all aspects of the installation, maintenance & support of your chosen solution.
Whatever your requirements we will find the right server solution to fit the needs of your business.
Your Business Telephone Solution
Minimal capital outlay, unlike a traditional phone system.
Calls cost a fraction of the price of a traditional phone call.
It is easily customised as your business needs change.
All you need is a broadband connection and a VoIP-enabled phone.
Only one network is needed to manage both voice and data.
Ideal for linking branch offices, staff working from home and staff
'on the road' .
Improved employee productivity by efficiently managing the flow of
incoming calls.
Greater operational efficiency.
It's a secure, high quality and resilient service.
It provides enhanced flexibility for your employees - they can work
from any location worldwide via a broadband connection.
Employees have more ways to stay connected and customers can
reach them more easily.
4WAYS IP is a telephony solution designed to meet the needs of the small to medium business.
Air-IT will provide your server hardware and software including its configuration, IP phones and the installation of all equipment, along with 24/7 monitoring and technical support ensuring your business continuity.
It is an onsite IP PBX telephone system that provides a scalable and flexible solution that allows you to efficiently manage the flow of incoming calls & will:
Accommodate your future growth Improve employee productivity Allow greater operational efficiency Be customised to suit your business
T- 0845 004 3029 [email protected] www.air-it.co.uk
Your choice of geographic (01/02) or non-geographic (03/0845)
telephone number
Access to our secure online user portal for easy day-to-day
management of your service
24/7 UK based technical support and system management
A wide range of features including voicemail, SMS texting, caller
display, last number redial and conference calling.
Voicemail retrievable by phone, email or via the online user portal
Call groups that enable you to ensure your callers are handled
effectively by the correct department
A variety of call management features including: call routing, call
groups, call forwarding, call queuing, caller screening
Black and white lists to block or allow calls from specific numbers
Real-time call data to keep track of where calls are made to and
received from
Call recording by extension, call group or call queue for complete
information security
Auto attendant and time based call routing to effectively manage the
flow of incoming calls
Enterprise class features as standard Flexible call management / call reporting Supports Analogue, VoIP, Digital & Mobile Secure, high quality & reliable service Supports remote & mobile workers Exceptional value & low operating costs Free site-to-site calls Integration with internal software User friendly & easy to manage solution Completely scalable for growth Easily customised for your needs
Your Business Telephone Solution
T- 0845 004 3029 [email protected] www.air-it.co.uk
4WAYS IP delivers business functionality to multiple users and provides:
Your choice of geographic (01/02) or non-geographic (03/0845)
telephone number
Access to our secure online user portal for easy day-to-day
management of your service
24/7 UK based technical support and system management
A wide range of features including voicemail, SMS texting, caller
display, last number redial and conference calling.
Voicemail retrievable by phone, email or via the online user portal
Call groups that enable you to ensure your callers are handled
effectively by the correct department
A variety of call management features including: call routing, call
groups, call forwarding, call queuing, caller screening
Black and white lists to block or allow calls from specific numbers
Real-time call data to keep track of where calls are made to and
received from
Call recording by extension, call group or call queue for complete
information security
Auto attendant and time based call routing to effectively manage the
flow of incoming calls
General Features
Voicemail Voicemail-to-email Conference calling Caller display Last number redial Fax support
Paging and intercom Unlimited internal & remote extensions Call recording Music on hold Multi-lines/channels per handset
Call Management Features
Auto-attendant Time based routing Call groups Call forwarding
Call screening Call queuing Call waiting Call transfer
4 Ways IP Features
Enterprise-class features are standard; there are no additional fees for advanced modules or add-ons.
Specialist Features
Black & white lists Database & 3rd party software
integration Custom user consoles (e.g. receptionist) Company phone directories
Detailed reporting available Call Centre capabilities Web interface
Numbers
Retain your BT telephone numbers or choose geographic (01/02) or non-geographic (03/0845) numbers
Telephone Platforms
Supports analogue (PSTN), VoIP (SIP), Digital (ISDN) and Mobile (GSM) telephone platforms ensuring optimal uptime
4 Ways IP Features
Installation & Technical Support
Installation, support and onsite staff training provided
24/7 UK based technical support and system management
24/7 monitoring and UK helpdesk
Contracts
Short term contracts – only 30 days
4 Ways IP Features
T- 0845 004 3029 [email protected] www.air-it.co.uk
Technical Services
Technical Support for your Blackberry is crucial for your business. The correct installation of your Blackberry Enterprise Server (BES) is extremely important. It needs to be installed in the right environment, deployed securely and your BES policies need to be defined.
We provide a quick and efficient service for BES software installation, configuration and deployment. Our support and setup services include:
Install Blackberry enterprise server
Install Blackberry express/professional server
BES Policies implementation
Blackberry Device lockdown
Blackberry troubleshooting
T- 0845 004 3029 [email protected] www.air-it.co.uk