ConnectionsThe ConServe Newsletter | January 2014 | Issue 29

Complimentary Webinar SerieS!

SEE INSIDE FOR DETAILS!

Fostering Financial Freedom® | www.conserve-arm.com

Toys for Tots and Food for Hunger Relief the ConServe team proudly participated in several community initiatives this past holiday season, including a toy drive to benefit toys for tots and a canned food drive to benefit Foodlink.

Collectively, our employees donated more than 300 toys valued at more than

$3,000 and collected more than 1,700 pounds of food. Additionally, ConServe’s

Jeans for Charity program raised more than $3,500 for the Buffalo City Mission

and Rochester Open Door Mission during the month of December.

Holiday SpiriT

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ConServe Web portal tips & tricks

SHining BrigHT

follow us at twitter.com/conservearm and on Linked In at http://linkd.in/1erwXiU

Dear Valued Clients:

ConServe is based on the simple concept of helping people fulfill their fi-nancial obligations in a way that preserves their dignity. We take great pride in a team of people who day in and day out continue to do the right thing, at the right time, in the right way.

Our Clients have provided us opportunities, enabled us to prove ourselves time and again, and ConServe has been rewarded in 2013 with more than $5.2 billion dollars of placements from our valued Clients.

Thank you for trusting ConServe with your business and allowing us to exceed your expectations and to continue to Foster Financial Freedom every day.

Regards,

Mark E. Davitt President

Doing the Right Thing, At the Right time, In the

Right Way

2013 ConServe Highlights achievements• Ranked #1 by 4 out of 5 Clients

• Named as a Best Places to Work in Collections by insideARM

• Listed on Inc. Magazine’s 5000 fastest growing companies

• Named to Rochester Top 100 for the 11th time

• Received Gold Award in Customer Excellence from the Greater Rochester Quality Council

• Completed SSAE 16 Type 1 Engagement

Fostering Financial Freedom®

• Clients entrusted ConServe with more than $5.2 Billion in Placements

• ConServe processed more than 1.75 million payment transactions in 2013

• Over 150,000 consumers either began or completely fulfilled their journey to financial freedom with ConServe in 2013

economic Development• Recognized for Job Creation by Inc. Hire Power

• Expanded our facility and created more than 200 new positions

• Our employees contributed more than $43,000 to a diverse group of non-profit organizations

• Engaged in our local community volunteering more than 500 hours

Keep up with us!We want to remind you that ConServe has been keeping up with all of you on places such as linkedin and twitter, and want to encourage you to keep up with us!

Our Team is dedicated to ensuring that we provide our business partners with relevant, useful news and topics in real time. Through our social media pages, we provide information and tips from not only ConServe’s experts, but from regulators in the Industry such as the U.S. Department of Education, COHEAO, insideARM, and ACA International to name a few.

Here are some accounts we suggest you follow:@UsedGov (The U.S. Department of Education)@COHEAO (COHEAO) @insideARM (insideARM) @ACAIntl (ACA International)

Mark E. Davitt, President

Free ConServe UniverSity® & Dale Carnegie® are partnering to oFFer yoU a

oUr FirSt topiC: Keep Stress & Worry in perspectivetUeSDay, FebrUary 4 | 1:00pm - 2:30pm eSt

At ConServe we consistently strive to share industry knowledge and best practices with our Clients and future business partners. Through our signature ConServe University® program, we offer one of the most comprehensive training workshops available to help augment the skills of your staff. As a new initiative, in partnership with Dale Carnegie® Training, ConServe University® has introduced a convenient, easy-to-attend, professional development series.

Webinar Dates & topicsKeep Stress & Worry in perspective tuesday, February 4 | 1:00pm - 2:30pm EST

time management tuesday, may 6 | 1:00pm - 2:30pm EST

Communicating across generations tuesday, September 9 | 1:00pm - 2:30pm EST

team effectivenesstuesday, november 4 | 1:00pm - 2:30pm EST

Webinar SerieS

Fostering Financial Freedom® | www.conserve-arm.com

ConServe is pleased to announce that we invested time and resources and engaged macpage, llC to prepare an independent Service auditor’s report approved by the american institute of Certified public accountants (aiCpa). Upon completion of the SSae 16 type 1 audit, ConServe was issued a SSae 16 type 1 compliant audit report.

What this means to ConServe’s Clients is the satisfaction that they are working with a highly responsible service organization whose business practices include control objectives and activities specifically designed to safeguard information technology, financial reporting and related processes for their protection.

In today’s fast moving technologically advanced economy, it is essential that businesses entrust confidential and proprietary data to service providers like ConServe that will safeguard and demonstrate a commitment to compliance and security.

“ We pride ourselves on continuing to invest in technology to enable process

improvements and having controls and reporting in place that will deliver

outstanding customer service with an intense focus on ethics and compliance,”

said Stephan DiPaola, CIO, ConServe.

ConServe CompletesSSae 16 type 1 engagement

ConFerenCeSnational ConferencesNCHELP Winter Leadership Meeting | Washington, DC | 1/24

COHEAO | Arlington, VA | 1/26 – 1/29

NACUBO | Anaheim, CA | 3/9 – 3/11

NCCR | Miami Beach, FL | 3/24 – 3/26

PDG Spring Bursar Conference | Las Vegas, NV | 3/30 – 4/2

SACUBO | San Antonio, TX | 4/13 – 4/15

EARMA Annual Conference | Atlantic City, NJ | 4/24 – 4/25

WACUBO Annual Conference | Las Vegas, NV | 5/4 – 5/7

CRS2014 | Las Vegas, NV | 5/7 – 5/9

NCHELP Spring Convention | Fort Lauderdale, FL | 6/3 – 6/4

regional ConferencesOACUBO | Oklahoma City, OK | 4/3 – 4/4

WASBOPA | Wisconsin Dells, WI | 4/15 – 4/16

FABSAA | Orlando, FL | 4/23 – 4/25

GFOASC Spring | Columbia, SC | 5/5

KASRO Spring Conference | Lucas, KY | 5/7 – 5/9

PacWest SFS | Newport Beach, CA | 5/14 – 5/16

MASFSA 9th Annual Conference | Kalamazoo, MI | 5/18 – 5/20

NYSOBBA Conference | Albany, NY | 6/8 – 6/11

Texas BUCS, Annual | Houston, TX | 10/12 – 10/15

MN Collections Network (MEGA) | Bloomington, MN | 10/27 – 10/29

Additional conferences to be announced in future newsletters. For more information regarding these National and Regional conferences, visit: www.conserve-arm.com/conserve-university/ online-resources

to regiSter, pleaSe viSit www.conserve-arm.com/webinars

Stephan DiPaola, CIO

Complimentary Webinar SerieS!

SEE INSIDE FOR DETAILS!

DATA SECURITY

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200 CrossKeys Office Park | Fairport, NY 14450-0007 | (800) 724-7500 | www.conserve-arm.com | follow us at twitter.com/conservearm

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Keep them Coming!We are delighted with the outpouring of WOWs that we have received and will continue to aspire to deliver World Class Customer Service with every interaction. In turn, we ask that you share your experience by submitting an electronic WOW.

Submitting your WoW is as easy as 1-2-3:1: Visit www.conserve-arm.com/wow

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3: We do the rest – we will share your WOW with the individual employee that earned this recognition and print a certificate in their honor

This WOW program is in partnership with ConServe’s Sharing the Vision Program. Our internal program recognizes employees that have made a difference and have stood out in their service and commitment to ConServe’s Mission, Vision and Values.

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